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At a Glance
Market Segments
Enterprise (56.4% of reviews)
Enterprise (64.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Automation Anywhere
Star Rating
(5,544)4.5 out of 5
Market Segments
Enterprise (56.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Automation AnywhereServiceNow HR Service Delivery
Star Rating
(131)4.4 out of 5
Market Segments
Enterprise (64.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow HR Service DeliverySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Automation Anywhere's RPA excels in ease of use, with a score of 8.9, allowing users to quickly adapt to the platform. In contrast, ServiceNow HR Service Delivery, with a score of 8.2, has been noted by users as having a steeper learning curve, particularly for new users.
- Users report that Automation Anywhere's ease of setup is rated at 8.3, making it relatively straightforward to implement. On the other hand, ServiceNow HR Service Delivery, with a score of 7.8, has received feedback indicating that its setup process can be more complex and time-consuming.
- Reviewers mention that both products have an equal score of 8.4 for ease of administration, indicating that users find both platforms manageable in terms of ongoing maintenance and management tasks.
- G2 users highlight that Automation Anywhere's quality of support is rated at 8.7, with many praising the responsiveness and helpfulness of the support team. In comparison, ServiceNow HR Service Delivery's support, rated at 8.4, has received mixed reviews, with some users wishing for quicker response times.
- Users on G2 report that Automation Anywhere has a strong product direction score of 9.1, indicating a positive outlook on future updates and features. Conversely, ServiceNow HR Service Delivery, with a score of 8.8, has been noted for its steady improvements but lacks the same level of enthusiasm regarding future enhancements.
- Reviewers mention that Automation Anywhere's RPA is particularly favored in enterprise settings, with 56.6% of reviews coming from this market segment, while ServiceNow HR Service Delivery has a higher percentage of 65.2% from enterprise users, suggesting a stronger alignment with HR-specific needs in larger organizations.
Pricing
Entry-Level Pricing
Automation Anywhere
No pricing availableServiceNow HR Service Delivery
No pricing availableFree Trial
Automation Anywhere
Free Trial is available
ServiceNow HR Service Delivery
No trial information availableRatings
Meets Requirements
8.8
3,574
8.7
68
Ease of Use
8.9
3,589
8.2
103
Ease of Setup
8.3
1,466
7.8
78
Ease of Admin
8.4
1,417
8.5
31
Quality of Support
8.7
3,437
8.5
63
Has the product been a good partner in doing business?
8.7
1,388
9.2
32
Product Direction (% positive)
9.1
3,505
8.8
68
Features by Category
Core HR
Not enough data
9.2
15
Not enough data
8.2
12
Not enough data
8.2
12
Not enough data
7.9
11
Not enough data
8.7
14
Not enough data
8.7
13
Generative AI
Not enough data
9.0
5
Platform
Not enough data
8.4
24
Not enough data
8.5
23
Not enough data
8.3
23
Not enough data
9.0
23
Not enough data
8.4
23
Not enough data
8.3
22
Not enough data
9.0
22
Not enough data
8.8
22
Customization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Logistics
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
8.8
41
Not enough data
8.7
39
HR Content
Not enough data
8.9
39
Not enough data
8.7
40
Not enough data
8.8
38
Logistics
Not enough data
8.7
39
Not enough data
8.8
43
Not enough data
8.1
34
Management
Not enough data
9.2
42
Not enough data
8.9
42
Not enough data
8.7
40
Not enough data
9.0
42
Not enough data
9.2
36
Generative AI
Not enough data
7.5
22
Not enough data
7.4
24
Automation Building
8.7
2580
|
Verified
Not enough data
8.7
2611
|
Verified
Not enough data
8.5
2503
|
Verified
Not enough data
8.6
2569
|
Verified
Not enough data
8.6
2493
|
Verified
Not enough data
9.1
998
|
Verified
Not enough data
Bot Management & Execution
8.9
2561
|
Verified
Not enough data
8.7
2538
|
Verified
Not enough data
8.6
2489
|
Verified
Not enough data
8.7
2392
|
Verified
Not enough data
9.1
973
|
Verified
Not enough data
9.0
973
|
Verified
Not enough data
Intelligent Automation
8.6
965
|
Verified
Not enough data
8.6
907
|
Verified
Not enough data
8.6
865
|
Verified
Not enough data
Agentic AI - Robotic Process Automation (RPA)
9.1
23
Not enough data
8.8
23
Not enough data
8.8
23
Not enough data
8.9
22
Not enough data
9.1
22
Not enough data
8.7
22
Not enough data
8.9
23
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Office 365 Management
Not enough data
Not enough data
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure Provision
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
9.3
82
Not enough data
9.3
81
Not enough data
9.2
81
Not enough data
9.2
81
Not enough data
Process Analysis
9.4
81
Not enough data
9.2
81
Not enough data
9.4
81
Not enough data
Automation
9.4
81
Not enough data
9.3
80
Not enough data
Generative AI
8.7
26
Not enough data
Agentic AI - Process Mining
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Employee Experience (DEX) ManagementHide 12 FeaturesShow 12 Features
Not enough data
Not enough data
Experience
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.3
23
Not enough data
8.6
22
Not enough data
9.6
23
Not enough data
9.3
23
Not enough data
9.3
23
Not enough data
9.2
23
Not enough data
9.1
23
Not enough data
Generative AI
8.3
7
Not enough data
Workforce Management
9.1
23
Not enough data
9.3
23
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.3
23
Not enough data
9.6
23
Not enough data
Investigation
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
9.3
12
Access
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
12
Employee Experience
Not enough data
9.7
12
Not enough data
9.4
12
Not enough data
9.3
12
Generative AI
Not enough data
7.5
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Data Capture
8.6
56
Not enough data
8.5
56
Not enough data
Data Extraction
8.7
56
Not enough data
8.5
56
Not enough data
Data Validation
8.8
55
Not enough data
Workflow Automation
8.5
55
Not enough data
8.7
56
Not enough data
Document Management
8.7
55
Not enough data
8.4
56
Not enough data
Machine Learning
8.2
55
Not enough data
Natural Language Processing
8.1
55
Not enough data
Semantic Analysis
8.4
54
Not enough data
Data Integration
8.6
54
Not enough data
Security
8.7
56
Not enough data
8.8
56
Not enough data
Integration - Machine Learning
Not enough data
Not enough data
Learning - Machine Learning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Design & Orchestration
9.5
10
Not enough data
9.5
10
Not enough data
Integrations & Connectivity
9.3
10
Not enough data
8.5
10
Not enough data
Automation Execution & Intelligence
9.5
10
Not enough data
8.8
10
Not enough data
Development & Customization
9.5
10
Not enough data
9.0
10
Not enough data
Governance & Security
9.2
10
Not enough data
9.7
10
Not enough data
Reporting & Analytics
8.7
10
Not enough data
9.5
10
Not enough data
Agentic AI - Business Automation Platforms (BAPs)
8.8
8
Not enough data
9.2
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Design & Integration - AI Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Optimization & Analytics - AI Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Governance & Compliance Controls - AI Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Onboarding
Not enough data
8.1
8
Not enough data
7.3
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
8.1
8
Platform Content
Not enough data
8.8
13
Not enough data
8.5
13
Not enough data
8.7
13
Not enough data
8.2
12
Not enough data
8.2
12
Not enough data
8.3
12
Platform Additional Functionality
Not enough data
8.6
13
Not enough data
Feature Not Available
Not enough data
8.3
12
Not enough data
8.5
13
Not enough data
8.7
13
Platform Data
Not enough data
8.3
12
Not enough data
Feature Not Available
Not enough data
9.2
12
Platform
Not enough data
8.4
24
Not enough data
8.5
23
Not enough data
8.3
23
Not enough data
9.0
23
Not enough data
8.4
23
Not enough data
8.3
22
Not enough data
9.0
22
Not enough data
8.8
22
Recruiting and Onboarding
Not enough data
Feature Not Available
Not enough data
9.2
13
Application Design
8.3
23
Not enough data
8.9
23
Not enough data
8.4
23
Not enough data
8.8
23
Not enough data
8.5
23
Not enough data
Data Control
8.6
23
Not enough data
8.3
23
Not enough data
8.6
23
Not enough data
Publishing
8.3
23
Not enough data
8.8
23
Not enough data
8.2
23
Not enough data
Agentic AI - Low-Code Development Platforms
8.9
12
Not enough data
9.7
11
Not enough data
8.9
11
Not enough data
Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Management
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
LMS Marketplace
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Interface
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Corporate Learning Management Systems
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.4
24
Not enough data
8.5
23
Not enough data
8.3
23
Not enough data
9.0
23
Not enough data
8.4
23
Not enough data
8.3
22
Not enough data
9.0
22
Not enough data
8.8
22
Categories
Categories
Shared Categories
Automation Anywhere and ServiceNow HR Service Delivery are categorized as SAP Store
Unique Categories
Automation Anywhere is categorized as AI Agent Builders, AI Orchestration, Digital Employee Experience (DEX) Management, Infrastructure as a Service (IaaS), IT Service Management (ITSM) Tools, Machine Learning, Master Data Management (MDM), Observability Software, Office 365 Management, Knowledge Base, Robotic Process Automation (RPA), Intelligent Document Processing (IDP), Business Automation Platforms (BAPs), Low-Code Development Platforms, Process Mining, and Call Center Infrastructure (CCI)
ServiceNow HR Service Delivery is categorized as HR Service Delivery, Relocation Management, HR Case Management, Onboarding, Corporate Learning Management Systems, and Core HR
Reviews
Reviewers' Company Size
Automation Anywhere
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow HR Service Delivery
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
29.5%
Computer Software
10.7%
Financial Services
6.5%
Banking
4.6%
Telecommunications
4.4%
Other
44.4%
Information Technology and Services
17.2%
Human Resources
6.9%
Hospital & Health Care
6.9%
Consulting
5.2%
Financial Services
4.3%
Other
59.5%
Alternatives
Discussions
Is there a convenient way for bots to read scanned PDF files?
10 Comments
PP
It depends on the quality of the scanned docs. There are some high end tools like AA IQBOT. But even they will fail if the quality is not good enough. If the...Read more
What's the best way to extract data if Object Cloning isn't working?
5 Comments
MR
If object cloning us not working for you please try OCR or IR. Read more
Sometimes when bot is running, I noticed that error screenshots as blank or black screen.Why?
5 Comments
VR
maybe internet slow. when the screen flickering the white screen appears, on that time screenshot will be takenRead more
ServiceNow HR Service Delivery has no discussions with answers
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