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At a Glance
Market Segments
Small-Business (60.2% of reviews)
Enterprise (46.7% of reviews)
Entry-Level Pricing
Free Trial
No pricing available
Atera
Star Rating
(942)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansSUSE Multi-Linux Manager
Star Rating
(48)4.6 out of 5
Market Segments
Enterprise (46.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SUSE Multi-Linux ManagerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Atera excels in its "Ease of Use" with a score of 9.2, making it a preferred choice for small businesses looking for straightforward ticketing and case management. In contrast, SUSE Manager, while still user-friendly, has a lower score of 8.6, which some reviewers mention can lead to a steeper learning curve for new users.
- Reviewers mention that Atera's "Remote Monitoring" feature is highly rated at 9.1, providing real-time insights that help IT teams manage their endpoints effectively. SUSE Manager, while offering solid monitoring capabilities, scores slightly lower at 8.6, with users noting that it may lack some of the intuitive features found in Atera.
- G2 users highlight Atera's "Ticket Creation User Experience" with a score of 8.5, which is praised for its simplicity and efficiency. In comparison, SUSE Manager's ticketing system, while functional, received a score of 8.4, with some users mentioning that it could benefit from more automation features to streamline workflows.
- Users on G2 report that Atera's "Asset Management" capabilities are robust, scoring 8.3, which allows for effective tracking of both hardware and software assets. SUSE Manager also scores 8.3 in this area, but reviewers mention that its asset discovery features are not as comprehensive as those in Atera.
- Reviewers say that Atera's "Quality of Support" is rated at 9.0, with many users praising the responsiveness and helpfulness of the support team. Conversely, SUSE Manager has a slightly higher score of 9.3, but some users report longer wait times for support during peak hours.
- Users report that Atera's "Automation" features, scoring 8.6, are particularly beneficial for IT teams looking to streamline repetitive tasks. SUSE Manager, while offering automation, scores 8.0, and reviewers mention that its automation capabilities could be more user-friendly and integrated into daily operations.
Pricing
Entry-Level Pricing
SUSE Multi-Linux Manager
No pricing availableFree Trial
Atera
Free Trial is available
SUSE Multi-Linux Manager
No trial information availableRatings
Meets Requirements
8.9
830
9.2
31
Ease of Use
9.2
845
8.5
39
Ease of Setup
9.1
699
8.3
32
Ease of Admin
9.0
576
8.2
21
Quality of Support
9.0
789
9.1
29
Has the product been a good partner in doing business?
9.2
570
9.0
21
Product Direction (% positive)
9.4
818
8.1
31
Features by Category
Ticket and Case Management
8.6
301
Not enough data
8.6
301
Not enough data
8.5
298
Not enough data
8.3
290
Not enough data
8.2
284
Not enough data
8.3
291
Not enough data
8.2
291
Not enough data
8.2
286
Not enough data
Generative AI
7.2
235
Not enough data
7.3
236
Not enough data
Agentic AI - Help Desk
8.3
32
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
Communication Channels
8.3
286
Not enough data
8.7
286
Not enough data
8.1
281
Not enough data
6.4
268
Not enough data
6.2
266
Not enough data
Platform
7.2
292
Not enough data
7.8
302
Not enough data
8.4
300
Not enough data
8.0
304
Not enough data
8.2
305
Not enough data
8.5
302
Not enough data
Administration
8.1
155
Not enough data
8.4
157
Not enough data
8.7
160
Not enough data
Service Desk
8.6
155
Not enough data
8.3
155
Not enough data
8.4
154
Not enough data
Management
8.6
151
Not enough data
8.9
151
Not enough data
8.7
149
Not enough data
8.4
148
Not enough data
8.1
144
Not enough data
Functionality
8.4
152
Not enough data
8.5
150
Not enough data
8.9
152
Not enough data
8.7
150
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.3
20
Not enough data
6.7
20
Not enough data
7.0
20
Not enough data
6.8
20
Not enough data
7.3
20
Not enough data
7.0
20
Not enough data
7.3
19
Not enough data
Administration
Not enough data
9.3
7
Not enough data
8.3
7
Not enough data
9.0
7
Not enough data
9.0
7
Automation
Not enough data
8.3
7
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.6
7
IT Management
Not enough data
8.3
7
Not enough data
8.8
7
Not enough data
8.8
7
Inventory Management - Remote Monitoring & Management (RMM)
8.9
570
|
Verified
Not enough data
8.4
66
Not enough data
8.0
64
Not enough data
Monitoring and Management
9.0
568
|
Verified
Not enough data
8.3
536
|
Verified
Not enough data
8.3
533
|
Verified
Not enough data
8.6
567
|
Verified
Not enough data
8.3
68
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.4
68
Not enough data
Service Management
9.1
564
|
Verified
Not enough data
8.5
66
Not enough data
8.2
71
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.7
71
Not enough data
7.6
71
Not enough data
7.8
70
Not enough data
7.6
71
Not enough data
7.7
70
Not enough data
7.5
71
Not enough data
7.4
71
Not enough data
Scope
6.8
30
Not enough data
8.0
32
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Functionality
8.9
280
Not enough data
8.9
285
Not enough data
8.2
272
Not enough data
8.6
262
Not enough data
Monitoring - Network Monitoring
8.3
34
Not enough data
8.7
35
Not enough data
8.9
32
Not enough data
Management
8.4
258
Not enough data
8.4
259
Not enough data
7.9
247
Not enough data
Analytics - Network Monitoring
8.2
33
Not enough data
8.0
33
Not enough data
Security - Network Monitoring
8.4
33
Not enough data
7.8
34
Not enough data
8.3
33
Not enough data
Network Performance - Network Monitoring
8.2
33
Not enough data
8.1
33
Not enough data
AI Automation - Network Monitoring
7.7
32
Not enough data
7.6
32
Not enough data
7.4
32
Not enough data
Agentic AI - Network Monitoring
7.6
27
Not enough data
7.7
27
Not enough data
7.6
27
Not enough data
7.4
27
Not enough data
7.4
27
Not enough data
7.5
27
Not enough data
7.6
27
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
223
Not enough data
8.8
216
Not enough data
7.8
208
Not enough data
7.1
204
Not enough data
7.9
213
Not enough data
Generative AI
7.2
194
Not enough data
7.2
191
Not enough data
Agentic AI - IT Asset Management
8.2
30
Not enough data
7.9
30
Not enough data
8.1
30
Not enough data
7.7
30
Not enough data
7.9
29
Not enough data
7.9
30
Not enough data
7.8
30
Not enough data
Management
8.8
217
Not enough data
8.1
207
Not enough data
7.6
205
Not enough data
8.0
212
Not enough data
Responses
9.8
9
Not enough data
9.1
9
Not enough data
9.6
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
9
Not enough data
9.6
9
Not enough data
9.2
8
Not enough data
Autonomy - AI Agents
9.3
9
Not enough data
9.6
9
Not enough data
9.6
9
Not enough data
9.8
9
Not enough data
Generative AI
9.6
9
Not enough data
9.6
9
Not enough data
Administration
8.7
439
Not enough data
8.4
436
Not enough data
7.3
383
Not enough data
9.0
439
Not enough data
8.2
421
Not enough data
8.2
440
Not enough data
Maintenance
8.9
440
Not enough data
7.8
391
Not enough data
Communication
Feature Not Available
Not enough data
6.1
364
Not enough data
6.1
357
Not enough data
6.9
368
Not enough data
Security
7.8
380
Not enough data
8.0
388
Not enough data
Device Support
7.4
390
Not enough data
8.2
394
Not enough data
8.2
392
Not enough data
Performance
8.3
425
Not enough data
Generative AI
7.2
281
Not enough data
Automation - AI IT Agents
8.2
10
Not enough data
7.8
10
Not enough data
Autonomy - AI IT Agents
7.8
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
8.3
10
Not enough data
IT Ticket Management - AI IT Agents
8.2
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
10
Not enough data
7.5
10
Not enough data
IT Support Automation - AI IT Agents
8.0
10
Not enough data
7.8
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.8
10
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Incident Management
8.4
210
Not enough data
8.5
212
Not enough data
8.8
206
Not enough data
8.2
211
Not enough data
8.1
203
Not enough data
Reporting
8.6
210
Not enough data
8.4
207
Not enough data
7.8
201
Not enough data
Access & Usability
7.4
207
Not enough data
8.5
204
Not enough data
8.0
201
Not enough data
8.3
197
Not enough data
Agentic AI - Service Desk
8.5
26
Not enough data
8.1
26
Not enough data
8.0
25
Not enough data
8.1
25
Not enough data
8.1
26
Not enough data
7.7
26
Not enough data
8.1
26
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.2
76
Not enough data
Platform
7.9
77
Not enough data
8.8
79
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
Security
8.3
80
Not enough data
9.0
81
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Not enough data
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera and SUSE Multi-Linux Manager are categorized as Patch Management and Enterprise IT Management
Unique Categories
Atera is categorized as AI IT Agents, AI Agents For Business Operations, AIOps Platforms, Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), IT Service Management (ITSM) Tools, IT Asset Management, Remote Support, Endpoint Management, Network Monitoring, Service Desk, Help Desk, and Autonomous Endpoint Management (AEM)
SUSE Multi-Linux Manager is categorized as Cloud Infrastructure Automation and SAP Store
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SUSE Multi-Linux Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
31.1%
Computer & Network Security
13.5%
Hospital & Health Care
3.2%
Telecommunications
3.1%
Manufacturing
3.0%
Other
46.2%
Information Technology and Services
13.0%
Information Services
8.7%
Apparel & Fashion
8.7%
Retail
6.5%
Hospital & Health Care
6.5%
Other
56.5%
Alternatives
Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
SUSE Multi-Linux Manager has no discussions with answers
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