Compare Appy Pie and Fin by Intercom 
At a Glance
Market Segments
Small-Business (86.7% of reviews)
Small-Business (58.5% of reviews)
Entry-Level Pricing
$0.00 1 Per App
$0.99 1 Outcome
Appy Pie
Star Rating
(1,388)4.7 out of 5
Market Segments
Small-Business (86.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 1 Per App
Browse all 5 pricing plansFin by Intercom
Star Rating
(3,815)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a human-like interaction, with users appreciating its quick and comprehensive responses. Many find it refreshing compared to other AI chatbots that often deliver vague answers or fail to assist effectively.
- Users say that Appy Pie stands out for its user-friendly interface, making it accessible even for those without a technical background. Reviewers highlight how easy it is to start building projects almost immediately, which can be a significant advantage for small businesses looking to implement solutions quickly.
- According to verified reviews, Fin by Intercom has a higher overall satisfaction score, reflecting its strong performance in live chat and chatbot functionalities. Users appreciate that it actually fulfills its promises, unlike some competitors that may not deliver on their initial claims.
- Reviewers mention that Appy Pie's customer service is a major strength, with many praising the professionalism and dedication of the support team. Users have shared positive experiences regarding the ease of implementation and the friendly nature of the tool, which can enhance the overall user experience.
- G2 reviewers highlight that while Fin by Intercom has a robust feature set, it may not always meet specific workflow needs as seamlessly as Appy Pie. Users have noted some configuration challenges with Fin, which could be a consideration for businesses with unique requirements.
- Users report that both platforms have their strengths, but Appy Pie tends to score higher in areas like ease of setup and quality of support. This can be particularly beneficial for small businesses that prioritize quick onboarding and responsive assistance during their initial stages.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Appy Pie
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
9.0
948
8.7
2,877
Ease of Use
9.2
955
8.9
2,907
Ease of Setup
9.0
681
8.4
1,510
Ease of Admin
9.1
675
8.6
1,340
Quality of Support
9.4
950
8.6
2,773
Has the product been a good partner in doing business?
9.2
662
8.8
1,336
Product Direction (% positive)
9.1
895
8.8
2,728
Features by Category
Ticket and Case Management
8.7
25
8.6
1102
|
Verified
8.7
26
8.8
1122
|
Verified
8.9
26
8.7
1100
|
Verified
8.7
25
8.6
1151
|
Verified
8.8
24
8.3
681
|
Verified
9.0
26
8.8
1138
|
Verified
8.8
22
8.8
1063
|
Verified
8.6
22
8.6
964
|
Verified
Generative AI
7.9
13
8.3
249
7.9
14
8.2
249
Agentic AI - Help Desk
Not enough data
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Communication Channels
9.5
31
8.8
894
|
Verified
9.1
30
8.8
1093
|
Verified
9.7
34
9.4
1269
|
Verified
8.7
28
8.3
812
7.6
25
7.6
523
Platform
9.2
52
8.1
722
|
Verified
8.8
72
8.2
1270
|
Verified
9.0
54
8.7
826
|
Verified
8.9
49
8.7
791
|
Verified
8.9
45
8.1
1018
|
Verified
8.9
50
8.2
1019
|
Verified
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
85
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
9.1
54
8.8
597
9.2
53
8.8
587
9.2
51
9.0
589
9.0
53
8.8
558
9.4
44
8.6
478
Platform
9.3
55
9.5
616
9.3
52
8.9
584
9.1
53
8.8
579
9.3
47
8.7
564
9.3
45
8.2
419
9.2
45
8.9
528
9.2
53
8.8
583
Generative AI
9.2
11
Feature Not Available
9.2
11
8.4
142
Development
9.2
60
Not enough data
9.3
38
|
Verified
Not enough data
9.3
41
|
Verified
Not enough data
9.1
41
|
Verified
Not enough data
9.5
34
|
Verified
Not enough data
9.3
16
Not enough data
9.3
15
Not enough data
Management
9.5
41
|
Verified
Not enough data
9.2
36
|
Verified
Not enough data
9.4
36
|
Verified
Not enough data
9.4
36
|
Verified
Not enough data
9.4
16
Not enough data
Security
9.2
38
|
Verified
Not enough data
9.1
39
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
Integration Options
9.1
39
|
Verified
Not enough data
9.1
39
|
Verified
Not enough data
9.0
37
|
Verified
Not enough data
9.0
35
|
Verified
Not enough data
Deployment
9.3
15
Not enough data
9.6
15
Not enough data
Conversational Platform
Not enough data
8.7
1058
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Support Automation
Not enough data
8.6
859
Not enough data
8.7
901
Not enough data
8.5
519
Not enough data
8.8
813
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
155
Functionality
8.1
300
Not enough data
8.4
299
Not enough data
8.6
292
Not enough data
8.4
297
Not enough data
Data Control
8.5
222
Not enough data
8.6
225
Not enough data
8.8
234
Not enough data
Agentic AI - Drag and Drop App Builder
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Automation
Not enough data
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Artificial Intelligence
Not enough data
8.5
201
Not enough data
8.6
193
Not enough data
8.5
204
Generative AI
8.9
11
8.3
297
8.5
11
8.3
295
8.5
11
Feature Not Available
Communication
9.1
25
9.2
1443
|
Verified
9.1
25
8.9
1451
|
Verified
8.6
25
8.7
1192
|
Verified
9.0
25
9.1
1358
|
Verified
9.0
25
8.2
595
Internal Use
8.8
72
8.2
1270
|
Verified
8.5
28
8.7
1095
|
Verified
8.6
28
8.2
1043
|
Verified
9.0
26
8.7
1251
|
Verified
8.7
25
8.9
1321
|
Verified
8.7
26
8.6
1289
|
Verified
Generative AI
8.8
27
8.2
94
Self-Service Experience
8.7
56
9.0
657
8.4
51
8.9
653
8.5
49
Feature Not Available
8.8
58
8.2
491
8.8
56
8.4
536
Self-Service Platform
8.8
55
8.7
532
8.9
52
8.8
540
8.4
50
8.4
482
8.6
54
8.6
524
Agentic AI - Customer Self-Service
Not enough data
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
8.6
32
Feature Not Available
8.5
32
7.4
17
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Photo Editing
Not enough data
Not enough data
Editor - Low-Code Mobile App Builder
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Deployment - Low-Code Mobile App Builder
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
User Interface Design
9.0
268
|
Verified
Not enough data
8.9
293
|
Verified
Not enough data
8.7
307
|
Verified
Not enough data
8.9
271
|
Verified
Not enough data
Data Control
8.8
209
|
Verified
Not enough data
8.9
214
|
Verified
Not enough data
9.0
228
|
Verified
Not enough data
Publishing
9.0
290
|
Verified
Not enough data
9.0
289
|
Verified
Not enough data
9.1
256
|
Verified
Not enough data
Agentic AI - No-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
8.6
42
Not enough data
9.3
42
Not enough data
8.6
39
Not enough data
9.0
41
Not enough data
Growth
8.5
39
Not enough data
8.9
37
Not enough data
8.5
37
Not enough data
8.7
33
Not enough data
8.7
39
Not enough data
Content
8.8
37
Not enough data
8.5
38
Not enough data
8.8
40
Not enough data
8.3
33
Not enough data
Support
9.2
42
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.8
190
Not enough data
7.9
195
Not enough data
7.8
167
Not enough data
8.5
188
Not enough data
8.0
161
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.5
158
Not enough data
7.9
160
Not enough data
7.9
170
Not enough data
8.5
186
Automation
Not enough data
8.3
190
Not enough data
8.0
163
Not enough data
7.2
156
Autonomy
Not enough data
7.6
162
Not enough data
7.7
163
Not enough data
7.2
160
Not enough data
7.7
166
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Appy Pie and Fin by Intercom are categorized as Digital Customer Service Platforms, Chatbots, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Appy Pie is categorized as Low-Code Mobile App Builder, iPaaS, No-Code Development Platforms, Website Builder, Photo Editing, Drag and Drop App Builder, and Mobile E-Commerce
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Social Customer Service, and Conversational Interface Agents
Reviews
Reviewers' Company Size
Appy Pie
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Health, Wellness and Fitness
6.0%
Education Management
4.5%
Entertainment
4.4%
Marketing and Advertising
4.0%
Information Technology and Services
3.9%
Other
77.2%
Computer Software
26.5%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Discussions
Will there be further updates to Appy Pie to allow better home screen customization and sub page customization?
2 Comments
AG
Yes we added a new product called Design, which has a vast collection of Splash Screens, App Backgrounds & App Icons etc with ability to customize them.Read more
Which payment methods do you accept?
2 Comments
Official Response from Appy Pie
We accept payments through Credit Cards, Debit Cards, PayPal, & Online Banking.
(Payment methods are country specific & some may be unavailable in your...Read more
How can i get a design service to radically improve the design and the look and feel of the app.
2 Comments
MS
I would say hold off, and talk to your customers about what they want. We were going to get a service and decided after talking to Appy Pie to talk to our...Read more
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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