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At a Glance
Market Segments
Small-Business (86.7% of reviews)
Small-Business (58.6% of reviews)
Entry-Level Pricing
$0.00 1 Per App
$0.99 1 Resolution
Appy Pie
Star Rating
(1,387)4.7 out of 5
Market Segments
Small-Business (86.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 1 Per App
Browse all 5 pricing plansFin by Intercom
Star Rating
(3,710)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Appy Pie. Users appreciate its ability to keep customer conversations organized, with one reviewer highlighting the value of its detailed Content and Guidance docs for fine-tuning interactions.
- Users say that the implementation process for Fin by Intercom is straightforward, with many praising its intuitive onboarding features. In contrast, while Appy Pie also receives positive feedback for its customer service during setup, it lacks the same level of user satisfaction in overall functionality.
- Reviewers mention that Fin by Intercom offers a user-friendly experience, particularly with its macros that streamline email integration. This ease of use is a notable advantage over Appy Pie, which, despite having a slightly higher star rating, does not match the same level of functionality reported by Fin users.
- According to verified reviews, Fin by Intercom has a robust feature set that includes effective automation and response management, which users find beneficial for daily operations. Appy Pie, while praised for its customer service, does not provide the same depth of features, leading to a perception of it being less comprehensive.
- Users highlight that Fin by Intercom's ongoing updates and new feature introductions keep the platform fresh and relevant, enhancing user experience over time. In contrast, Appy Pie's feedback indicates a more static experience, with users expressing a desire for more innovative features.
- Reviewers note that while both platforms cater to small businesses, Fin by Intercom's higher volume of recent reviews suggests a more active user base, indicating that it may be a more reliable choice for businesses looking for a proven solution in live chat and customer service.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Appy Pie
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
9.0
948
8.8
2,827
Ease of Use
9.2
955
8.9
2,857
Ease of Setup
9.0
681
8.4
1,466
Ease of Admin
9.1
675
8.6
1,312
Quality of Support
9.4
950
8.6
2,723
Has the product been a good partner in doing business?
9.2
662
8.8
1,309
Product Direction (% positive)
9.1
895
8.8
2,678
Features by Category
Ticket and Case Management
8.7
25
8.6
1100
|
Verified
8.7
26
8.8
1118
|
Verified
8.9
26
8.7
1095
|
Verified
8.7
25
8.6
1144
|
Verified
8.8
24
8.3
680
|
Verified
9.0
26
8.8
1136
|
Verified
8.8
22
8.8
1060
|
Verified
8.6
22
8.6
961
|
Verified
Generative AI
7.9
13
8.3
247
7.9
14
8.2
248
Agentic AI - Help Desk
Not enough data
7.8
61
Not enough data
8.2
61
Not enough data
7.9
61
Communication Channels
9.5
31
8.8
891
|
Verified
9.1
30
8.8
1090
|
Verified
9.7
34
9.4
1264
|
Verified
8.7
28
8.3
812
7.6
25
7.6
522
Platform
9.2
52
8.1
720
|
Verified
8.8
72
8.2
1267
|
Verified
9.0
54
8.7
823
|
Verified
8.9
49
8.6
789
|
Verified
8.9
45
8.1
1015
|
Verified
8.9
50
8.2
1017
|
Verified
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
84
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
9.1
54
8.8
596
9.2
53
8.8
586
9.2
51
9.0
586
9.0
53
8.8
556
9.4
44
8.6
478
Platform
9.3
55
9.5
611
9.3
52
8.9
582
9.1
53
8.8
578
9.3
47
8.7
561
9.3
45
8.2
419
9.2
45
8.9
528
9.2
53
8.8
582
Generative AI
9.2
11
Feature Not Available
9.2
11
8.4
140
Development
9.2
60
Not enough data
9.3
38
|
Verified
Not enough data
9.3
41
|
Verified
Not enough data
9.1
41
|
Verified
Not enough data
9.5
34
|
Verified
Not enough data
9.3
16
Not enough data
9.3
15
Not enough data
Management
9.5
41
|
Verified
Not enough data
9.2
36
|
Verified
Not enough data
9.4
36
|
Verified
Not enough data
9.4
36
|
Verified
Not enough data
9.4
16
Not enough data
Security
9.2
38
|
Verified
Not enough data
9.1
39
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
Integration Options
9.1
39
|
Verified
Not enough data
9.1
39
|
Verified
Not enough data
9.0
37
|
Verified
Not enough data
9.0
35
|
Verified
Not enough data
Deployment
9.3
15
Not enough data
9.6
15
Not enough data
Conversational Platform
Not enough data
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Support Automation
Not enough data
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
810
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
154
Functionality
8.1
300
Not enough data
8.4
299
Not enough data
8.6
292
Not enough data
8.4
297
Not enough data
Data Control
8.5
222
Not enough data
8.6
225
Not enough data
8.8
234
Not enough data
Agentic AI - Drag and Drop App Builder
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.6
200
Not enough data
7.4
185
Not enough data
9.0
210
Automation
Not enough data
8.4
207
Not enough data
8.3
207
Not enough data
8.5
197
Artificial Intelligence
Not enough data
8.5
200
Not enough data
8.6
193
Not enough data
8.5
201
Generative AI
8.9
11
8.3
296
8.5
11
8.3
294
8.5
11
Feature Not Available
Communication
9.1
25
9.2
1441
|
Verified
9.1
25
8.9
1449
|
Verified
8.6
25
8.7
1191
|
Verified
9.0
25
9.1
1356
|
Verified
9.0
25
8.2
595
Internal Use
8.8
72
8.2
1267
|
Verified
8.5
28
8.7
1094
|
Verified
8.6
28
8.2
1043
|
Verified
9.0
26
8.7
1247
|
Verified
8.7
25
8.9
1319
|
Verified
8.7
26
8.6
1287
|
Verified
Generative AI
8.8
27
8.2
94
Self-Service Experience
8.7
56
8.9
652
8.4
51
8.9
651
8.5
49
Feature Not Available
8.8
58
8.2
490
8.8
56
8.4
535
Self-Service Platform
8.8
55
8.7
530
8.9
52
8.7
534
8.4
50
8.4
475
8.6
54
8.6
519
Agentic AI - Customer Self-Service
Not enough data
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
8.6
32
Feature Not Available
8.5
32
7.2
16
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Photo Editing
Not enough data
Not enough data
Editor - Low-Code Mobile App Builder
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Deployment - Low-Code Mobile App Builder
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Interface Design
9.0
268
|
Verified
Not enough data
8.9
293
|
Verified
Not enough data
8.7
307
|
Verified
Not enough data
8.9
271
|
Verified
Not enough data
Data Control
8.8
209
|
Verified
Not enough data
8.9
214
|
Verified
Not enough data
9.0
228
|
Verified
Not enough data
Publishing
9.0
290
|
Verified
Not enough data
9.0
289
|
Verified
Not enough data
9.1
256
|
Verified
Not enough data
Agentic AI - No-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
8.6
42
Not enough data
9.3
42
Not enough data
8.6
39
Not enough data
9.0
41
Not enough data
Growth
8.5
39
Not enough data
8.9
37
Not enough data
8.5
37
Not enough data
8.7
33
Not enough data
8.7
39
Not enough data
Content
8.8
37
Not enough data
8.5
38
Not enough data
8.8
40
Not enough data
8.3
33
Not enough data
Support
9.2
42
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.7
172
Not enough data
7.9
170
Not enough data
7.7
164
Not enough data
8.5
169
Not enough data
8.0
159
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
157
Not enough data
7.9
158
Not enough data
7.9
160
Not enough data
8.3
162
Automation
Not enough data
8.1
163
Not enough data
7.9
158
Not enough data
7.2
154
Autonomy
Not enough data
7.5
161
Not enough data
7.7
161
Not enough data
7.2
158
Not enough data
7.7
161
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Appy Pie and Fin by Intercom are categorized as Digital Customer Service Platforms, Chatbots, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Appy Pie is categorized as Low-Code Mobile App Builder, iPaaS, No-Code Development Platforms, Website Builder, Photo Editing, Drag and Drop App Builder, and Mobile E-Commerce
Reviews
Reviewers' Company Size
Appy Pie
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Health, Wellness and Fitness
6.0%
Education Management
4.5%
Entertainment
4.4%
Marketing and Advertising
4.0%
Information Technology and Services
3.9%
Other
77.2%
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Discussions
Will there be further updates to Appy Pie to allow better home screen customization and sub page customization?
2 Comments
AG
Yes we added a new product called Design, which has a vast collection of Splash Screens, App Backgrounds & App Icons etc with ability to customize them.Read more
Which payment methods do you accept?
2 Comments
Official Response from Appy Pie
We accept payments through Credit Cards, Debit Cards, PayPal, & Online Banking.
(Payment methods are country specific & some may be unavailable in your...Read more
How can i get a design service to radically improve the design and the look and feel of the app.
2 Comments
MS
I would say hold off, and talk to your customers about what they want. We were going to get a service and decided after talking to Appy Pie to talk to our...Read more
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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