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Compare Aircall and Toky 
Featured Products
At a Glance
Market Segments
Small-Business (54.6% of reviews)
Small-Business (74.2% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$20 user/month (billed annually)
Aircall
Star Rating
(1,526)4.4 out of 5
Market Segments
Small-Business (54.6% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansToky
Star Rating
(32)3.7 out of 5
Market Segments
Small-Business (74.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$20 user/month (billed annually)
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in user experience, highlighting its intuitive interface and seamless integration with CRM systems, which helps teams streamline their workflows without adding unnecessary friction.
- Users say that Toky offers a straightforward platform with easy app integrations and the ability to send text messages, making it a versatile option for businesses looking for basic communication tools.
- According to verified reviews, Aircall's implementation process is praised for being quick and efficient, with users appreciating the minimal setup required to get started, which contrasts with Toky's more basic setup experience.
- Reviewers mention that Aircall provides high-quality communication with reliable sound quality and features like real-time call monitoring, which are essential for effective customer support operations.
- G2 reviewers highlight that while Toky has a lower entry-level price, Aircall's higher cost is justified by its superior quality of support and advanced features, such as call recording and detailed reporting capabilities.
- Users report that Aircall's robust features, including call routing and synchronization of contact information, significantly enhance day-to-day operations, making it a preferred choice for small businesses looking for comprehensive call center solutions.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Toky
ENTREPRENEUR
$20
user/month (billed annually)
Modern Phone System Solution.
Starting at 1 agent.
- Basic cloud phone system features
- Unlimited inbound calls. Fair usage policy applies. Toll-free numbers excluded
- Access to Standard integrations
Free Trial
Aircall
Free Trial is available
Toky
Free Trial is available
Ratings
Meets Requirements
8.8
1,232
7.5
27
Ease of Use
9.2
1,245
7.7
28
Ease of Setup
8.9
720
8.3
19
Ease of Admin
8.7
450
8.3
19
Quality of Support
8.6
1,142
6.9
26
Has the product been a good partner in doing business?
8.2
438
8.1
18
Product Direction (% positive)
8.8
1,194
6.5
27
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
602
|
Verified
7.4
7
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
Not enough data
8.1
369
Not enough data
7.9
441
|
Verified
Not enough data
Generative AI
7.8
237
Not enough data
Functions
8.8
569
|
Verified
7.3
13
|
Verified
8.7
553
|
Verified
7.4
12
|
Verified
8.8
537
|
Verified
7.1
11
|
Verified
Feature Not Available
Feature Not Available
8.7
474
|
Verified
Not enough data
8.9
495
|
Verified
8.3
5
|
Verified
8.8
517
|
Verified
Not enough data
8.8
477
|
Verified
8.7
5
|
Verified
Agentic AI - Contact Center
8.1
95
Not enough data
8.8
107
Not enough data
8.4
95
Not enough data
8.2
94
Not enough data
Administrative
8.8
566
|
Verified
6.8
11
|
Verified
8.9
566
|
Verified
8.0
15
|
Verified
8.8
593
|
Verified
6.7
14
|
Verified
9.1
514
|
Verified
Not enough data
Feature Not Available
6.9
7
Platform
8.3
189
Not enough data
8.7
212
Not enough data
8.8
209
Not enough data
9.0
216
Not enough data
9.0
221
Not enough data
8.8
206
Not enough data
8.9
205
Not enough data
Generative AI
7.5
116
Not enough data
Workforce Management
9.0
209
Not enough data
8.9
206
Not enough data
Call Center Infrastructure (CCI)
8.3
22
Not enough data
8.6
22
Not enough data
7.8
20
Not enough data
8.1
21
Not enough data
Administrative
9.1
222
Not enough data
9.0
220
Not enough data
Platform Basics - VoIP Providers
8.5
20
Not enough data
9.0
21
Not enough data
8.5
20
Not enough data
8.3
19
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Basic Communication
8.9
352
|
Verified
7.1
13
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
6.7
7
Feature Not Available
Feature Not Available
8.2
228
|
Verified
Feature Not Available
8.7
257
6.9
7
|
Verified
Agentic AI - VoIP Providers
9.0
8
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
Access
8.3
257
Feature Not Available
8.3
266
|
Verified
7.9
11
|
Verified
8.7
283
|
Verified
7.2
10
|
Verified
Advanced Features
8.1
270
6.9
7
|
Verified
Feature Not Available
7.2
9
|
Verified
8.9
305
|
Verified
6.8
10
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
Not enough data
7.8
47
Not enough data
Calling
9.3
452
7.8
10
8.7
404
6.4
7
9.2
444
6.7
8
9.2
452
8.0
9
8.4
49
Not enough data
Contacts
8.9
437
6.3
8
8.7
417
6.5
8
Feature Not Available
6.9
8
Insights
8.6
434
4.8
7
8.6
421
5.6
8
Feature Not Available
6.7
9
7.7
365
3.9
6
Feature Not Available
5.0
7
7.7
50
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Toky are categorized as Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
Aircall is categorized as AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
Toky has no unique categories
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Toky
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.4%
Information Technology and Services
7.9%
Consumer Services
6.2%
Financial Services
6.0%
Logistics and Supply Chain
3.3%
Other
67.3%
Computer Software
19.4%
Telecommunications
6.5%
Internet
6.5%
Insurance
6.5%
Information Technology and Services
6.5%
Other
54.8%
Alternatives
Discussions
What is Aircall used for?
3 Comments
DH
Aircall functions as an external cloud phone system that is fully integrated with HubSpot, enabling seamless calling and activity tracking.Read more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
Toky has no discussions with answers
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