Reduce your software costs by 18% overnight

Compare Aircall and Toky

See this
side-by-side comparison of Aircall vs. Toky
based on preference data from user reviews. Aircall rates 4.3/5 stars with 375 reviews. By contrast, Toky rates 3.7/5 stars with 27 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Add Product
Aircall
Aircall
(375)
4.3 out of 5
Aircall
Answer a few questions to help the Aircall community
Have you used Aircall before?
Yes
Toky
Toky
(27)
3.7 out of 5
Toky
Answer a few questions to help the Toky community
Have you used Toky before?
Yes
Star Rating
Market Segments
Aircall
Aircall
Small-Business (59.9% of reviews)
Toky
Toky
Small-Business (76.9% of reviews)
Entry Level Price
Aircall
Aircall
$30 User/Month (Billed Annually - 3 User Minimum)
Toky
Toky
$20 user/month (billed annually)

Aircall vs Toky

When assessing the two solutions, reviewers found Aircall easier to use, set up, and administer. Reviewers also preferred doing business with Aircall overall.

  • Reviewers felt that Aircall meets the needs of their business better than Toky.
  • When comparing quality of ongoing product support, reviewers felt that Aircall is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Aircall over Toky.
Categories
Shared Categories
Aircall
Aircall
Toky
Toky
Aircall and Toky are categorized as Outbound Call Tracking, Contact Center Operations, and VoIP
Unique Categories
Aircall
Aircall has no unique categories
Toky
Toky is categorized as Telecom Services for Call Centers
Pricing
Aircall
Aircall Pricing
Essentials
$30User/Month (Billed Annually - 3 User Minimum)
Professional
$50User/Month (Billed Annually - 3 User Minimum)
Custom
Contact for Details
Free Trial
Toky
Toky Pricing
ENTREPRENEUR
$20user/month (billed annually)
BUSINESS
$30agent/month (billed annually)
ENTERPRISE PLAN
Contact Usfor detailed enterprise pricing
Free Trial
Ask a Question

Have questions for Aircall and Toky?

Start a private conversation.
Ratings
Meets Requirements
Aircall
Aircall
8.5
Responses: 298
Toky
Toky
7.4
Responses: 23
Ease of Use
Aircall
Aircall
9.0
Responses: 301
Toky
Toky
7.6
Responses: 24
Ease of Setup
Aircall
Aircall
8.9
Responses: 142
Toky
Toky
8.2
Responses: 18
Ease of Admin
Aircall
Aircall
8.8
Responses: 142
Toky
Toky
8.2
Responses: 18
Quality of Support
Aircall
Aircall
8.4
Responses: 277
Toky
Toky
6.8
Responses: 23
Ease of Doing Business With
Aircall
Aircall
8.4
Responses: 140
Toky
Toky
8.0
Responses: 17
Product Direction (% positive)
Aircall
Aircall
8.6
Responses: 291
Toky
Toky
7.1
Responses: 24
Features
Channels
Voice
Aircall
Aircall
8.9
Responses: 54
Verified Feature
Toky
Toky
7.5
Responses: 6
Verified Feature
Social
Aircall
Aircall
Feature Not Available
Toky
Toky
Feature Not Available
Web Chat
Aircall
Aircall
Feature Not Available
Toky
Toky
Not enough data available
Mobile SMS
Aircall
Aircall
Feature Not Available
Toky
Toky
Not enough data available
Email
Aircall
Aircall
8.0
Responses: 22
Verified Feature
Toky
Toky
Not enough data available
Basic Communication
Phone Calls
Aircall
Aircall
8.6
Responses: 118
Verified Feature
Toky
Toky
6.9
Responses: 12
Verified Feature
Video Calls
Aircall
Aircall
Feature Not Available
Toky
Toky
Feature Not Available
Instant Messaging
Aircall
Aircall
5.8
Responses: 10
Toky
Toky
6.4
Responses: 6
Screen Sharing
Aircall
Aircall
Feature Not Available
Toky
Toky
Feature Not Available
Conference Calls
Aircall
Aircall
8.3
Responses: 58
Verified Feature
Toky
Toky
Feature Not Available
Desk-to-Desk Calls
Aircall
Aircall
8.7
Responses: 72
Verified Feature
Toky
Toky
6.7
Responses: 6
Verified Feature
Calling
Record Calls
Aircall
Aircall
9.3
Responses: 43
Toky
Toky
7.3
Responses: 8
Generate Location
Aircall
Aircall
9.0
Responses: 34
Toky
Toky
5.7
Responses: 5
Call Types
Aircall
Aircall
9.1
Responses: 43
Toky
Toky
5.8
Responses: 6
Click-to-Call
Aircall
Aircall
9.2
Responses: 43
Toky
Toky
7.4
Responses: 7
Functions
Session Routing
Aircall
Aircall
8.4
Responses: 112
Verified Feature
Toky
Toky
7.4
Responses: 12
Verified Feature
Session Queuing
Aircall
Aircall
8.3
Responses: 105
Verified Feature
Toky
Toky
7.4
Responses: 11
Verified Feature
Concurrent Calling
Aircall
Aircall
8.7
Responses: 85
Verified Feature
Toky
Toky
7.2
Responses: 10
Verified Feature
Speech Analytics
Aircall
Aircall
8.8
Responses: 27
Toky
Toky
Feature Not Available
Auto Dialer
Aircall
Aircall
8.5
Responses: 31
Verified Feature
Toky
Toky
Not enough data available
IVR
Aircall
Aircall
9.0
Responses: 40
Verified Feature
Toky
Toky
Not enough data available
Inbound Screen Pop
Aircall
Aircall
8.5
Responses: 44
Verified Feature
Toky
Toky
Not enough data available
Persistent Data
Aircall
Aircall
8.6
Responses: 36
Verified Feature
Toky
Toky
Not enough data available
Contacts
Personalization
Aircall
Aircall
8.9
Responses: 42
Toky
Toky
5.8
Responses: 6
Information Locater
Aircall
Aircall
8.7
Responses: 38
Toky
Toky
5.8
Responses: 6
Record Prospect Data
Aircall
Aircall
8.5
Responses: 32
Toky
Toky
6.4
Responses: 6
Administrative
Session Summary Notes
Aircall
Aircall
8.3
Responses: 104
Verified Feature
Toky
Toky
6.8
Responses: 10
Verified Feature
Administrator Access
Aircall
Aircall
8.5
Responses: 107
Verified Feature
Toky
Toky
8.0
Responses: 14
Verified Feature
Reporting & Dashboards
Aircall
Aircall
8.3
Responses: 109
Verified Feature
Toky
Toky
6.7
Responses: 13
Verified Feature
Session Recording
Aircall
Aircall
8.9
Responses: 45
Verified Feature
Toky
Toky
Not enough data available
Agent Scheduling and Assignment
Aircall
Aircall
8.4
Responses: 33
Verified Feature
Toky
Toky
6.9
Responses: 6
Access
Software Pairing
Aircall
Aircall
8.2
Responses: 75
Toky
Toky
Feature Not Available
Browser Extension
Aircall
Aircall
8.1
Responses: 76
Verified Feature
Toky
Toky
7.8
Responses: 10
Verified Feature
Individual Download
Aircall
Aircall
8.6
Responses: 91
Verified Feature
Toky
Toky
7.0
Responses: 9
Verified Feature
Insights
Notes
Aircall
Aircall
8.3
Responses: 43
Toky
Toky
5.3
Responses: 5
Daily Summary
Aircall
Aircall
8.3
Responses: 41
Toky
Toky
5.8
Responses: 6
Automated Voicemails
Aircall
Aircall
8.6
Responses: 39
Toky
Toky
5.7
Responses: 7
Automated Emails
Aircall
Aircall
8.1
Responses: 35
Toky
Toky
Not enough data available
Sorts Prospects
Aircall
Aircall
7.9
Responses: 30
Toky
Toky
5.0
Responses: 5
Advanced Features
Hold Music
Aircall
Aircall
8.0
Responses: 78
Toky
Toky
6.9
Responses: 6
Verified Feature
Automated Attendants
Aircall
Aircall
8.1
Responses: 58
Toky
Toky
7.3
Responses: 8
Verified Feature
VOiP Number
Aircall
Aircall
8.9
Responses: 93
Verified Feature
Toky
Toky
6.9
Responses: 9
Verified Feature
Reviewers' Company Size
Reviewers of both Aircall and Toky were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Aircall
Aircall
59.9%
Toky
Toky
76.9%
Mid-Market
(51-1000 emp.)
Aircall
Aircall
34.7%
Toky
Toky
23.1%
Enterprise
(> 1000 emp.)
Aircall
Aircall
5.3%
Toky
Toky
0%
Reviewers' Industry
Aircall
Aircall Industry
Computer Software
14.0%
Information Technology and Services
10.9%
Internet
7.8%
Financial Services
5.0%
Marketing and Advertising
4.2%
Other
58.1%
Toky
Toky Industry
Computer Software
15.4%
Telecommunications
7.7%
Insurance
7.7%
Information Technology and Services
7.7%
Venture Capital & Private Equity
3.8%
Other
57.7%
Reviews
Most Helpful Favorable Review
Aircall
Hugo M.
Executive Sponsor in Information Technology and Services

Salesforce integration is the most important feature of Aircall. We use Salesforce Service Cloud, and give to ours agents the Aircall Softphone in the same screen increase a lot their productivity. Also the administration for creating queues, new numbers,...

Toky
ΓΕΩΡΓΙΟΣ .
Administrator in Telecommunications

- Smooth integration with Intercom - Best prices for outbound calls - Good Support

Most Helpful Critical Review
Aircall
Matt T.
User in E-Learning

Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...

Toky
Anatole N.
Administrator in Consumer Services

I switched to Toky from Aircall after using it for 2 years and what a mistake I have made. The desktop app is horrendous. Their contact info will not sync with any CRM you use and you need to manually import contact info or manually save each. You also...

Discussions
Aircall
Aircall Discussions
do you have a true integration with hubspot?
2 comments
Can Aircall port my existing number?
1 comment
G2
No, you need to take a new number.Read more
How long does Aircall take to setup?
1 comment
G2
We identified the product and put it into full action within the day, we simply put a call forward onto aircall so we could test the service out. We then...Read more
Toky
Toky Discussions
Monty the Mongoose crying
Toky has no discussions with answers
Screenshots
Videos
Aircall
Aircall Videos
Video Preview

Aircall is the modern phone solution for sales and support teams. Find out how we can help you scale your business and integrate the power of voice with all your critical business software.

Toky
Toky Videos
No videos provided
Downloads
Toky
Toky Downloads
No downloads provided
Ask Aircall a QuestionContact AircallAsk Toky a QuestionContact Toky
Need help?
I can help.
Kate
Learning about Business Software?
Ask the community