Compare Aircall and Toky 
Featured Products
At a Glance
Market Segments
Small-Business (54.6% of reviews)
Small-Business (74.2% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$20 user/month (billed annually)
Aircall
Star Rating
(1,565)4.4 out of 5
Market Segments
Small-Business (54.6% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansToky
Star Rating
(32)3.7 out of 5
Market Segments
Small-Business (74.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$20 user/month (billed annually)
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in user experience, with many praising its intuitive interface and seamless integration with popular CRMs like HubSpot and Salesforce. Users appreciate the ability to navigate easily and make calls with just one button, enhancing their daily workflow.
- Users say that Toky offers a straightforward platform that is easy to use, particularly for those without coding experience. Reviewers highlight its app integrations and the ability to send text messages, making it a versatile option for communication.
- According to verified reviews, Aircall's implementation process is notably quick, with users mentioning the rapid setup and accessibility through both app and web versions. This efficiency allows teams to get up and running without significant downtime.
- Reviewers mention that while Toky provides essential features like call recording and unique URLs for each recording, it lacks the depth of functionality found in Aircall, which offers advanced features such as call transcripts and detailed reporting capabilities.
- G2 reviewers highlight the quality of support provided by Aircall, noting a higher satisfaction level compared to Toky. Users appreciate the responsive customer service, which is crucial for resolving issues quickly and maintaining productivity.
- Users report that while Toky is more budget-friendly with a lower entry-level price, Aircall's higher pricing is justified by its superior features and overall performance, as reflected in its significantly higher G2 scores across multiple categories.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Toky
ENTREPRENEUR
$20
user/month (billed annually)
Modern Phone System Solution.
Starting at 1 agent.
- Basic cloud phone system features
- Unlimited inbound calls. Fair usage policy applies. Toll-free numbers excluded
- Access to Standard integrations
Free Trial
Aircall
Free Trial is available
Toky
Free Trial is available
Ratings
Meets Requirements
8.8
1,252
7.5
27
Ease of Use
9.2
1,268
7.7
28
Ease of Setup
8.9
743
8.3
19
Ease of Admin
8.7
452
8.3
19
Quality of Support
8.6
1,160
6.9
26
Has the product been a good partner in doing business?
8.2
440
8.1
18
Product Direction (% positive)
8.9
1,210
6.5
27
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
620
|
Verified
7.4
7
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
Not enough data
8.1
372
Not enough data
7.9
443
|
Verified
Not enough data
Generative AI
7.8
237
Not enough data
Functions
8.8
570
|
Verified
7.3
13
|
Verified
8.7
554
|
Verified
7.4
12
|
Verified
8.8
538
|
Verified
7.1
11
|
Verified
Feature Not Available
Feature Not Available
8.8
476
|
Verified
Not enough data
8.9
496
|
Verified
8.3
5
|
Verified
8.8
518
|
Verified
Not enough data
8.8
479
|
Verified
8.7
5
|
Verified
Agentic AI - Contact Center
8.1
95
Not enough data
8.7
111
Not enough data
8.4
96
Not enough data
8.2
94
Not enough data
Administrative
8.8
571
|
Verified
6.8
11
|
Verified
8.9
566
|
Verified
8.0
15
|
Verified
8.8
595
|
Verified
6.7
14
|
Verified
9.1
518
|
Verified
Not enough data
Feature Not Available
6.9
7
Platform
8.3
189
Not enough data
8.7
213
Not enough data
8.8
209
Not enough data
9.0
216
Not enough data
9.0
221
Not enough data
8.8
206
Not enough data
8.9
205
Not enough data
Generative AI
7.5
116
Not enough data
Workforce Management
9.0
209
Not enough data
8.9
206
Not enough data
Call Center Infrastructure (CCI)
8.3
22
Not enough data
8.6
22
Not enough data
7.8
20
Not enough data
8.1
21
Not enough data
Administrative
9.1
222
Not enough data
9.0
220
Not enough data
Platform Basics - VoIP Providers
8.5
20
Not enough data
8.8
22
Not enough data
8.5
20
Not enough data
8.4
20
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Basic Communication
8.9
359
|
Verified
7.1
13
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
6.7
7
Feature Not Available
Feature Not Available
8.2
230
|
Verified
Feature Not Available
8.7
258
6.9
7
|
Verified
Agentic AI - VoIP Providers
9.0
8
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
Access
8.3
258
Feature Not Available
8.3
267
|
Verified
7.9
11
|
Verified
8.7
283
|
Verified
7.2
10
|
Verified
Advanced Features
8.1
271
6.9
7
|
Verified
Feature Not Available
7.2
9
|
Verified
8.8
307
|
Verified
6.8
10
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
Not enough data
7.8
47
Not enough data
Calling
9.3
453
7.8
10
8.7
404
6.4
7
9.2
445
6.7
8
9.2
454
8.0
9
8.5
50
Not enough data
Contacts
8.9
437
6.3
8
8.7
418
6.5
8
Feature Not Available
6.9
8
Insights
8.6
435
4.8
7
8.6
421
5.6
8
Feature Not Available
6.7
9
7.7
365
3.9
6
Feature Not Available
5.0
7
7.7
51
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Toky are categorized as Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
Aircall is categorized as AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
Toky has no unique categories
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Toky
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.4%
Information Technology and Services
7.8%
Consumer Services
6.3%
Financial Services
5.9%
Logistics and Supply Chain
3.3%
Other
67.3%
Computer Software
19.4%
Telecommunications
6.5%
Internet
6.5%
Insurance
6.5%
Information Technology and Services
6.5%
Other
54.8%
Alternatives
Discussions
What is Aircall used for?
3 Comments
JZ
It is used to connect with our potential customers. Read more
How do I use Aircall?
2 Comments
FI
With a simple click you can easily manage incoming calls and also do outbound calling.Read more
What is an Aircall?
2 Comments
VR
Aircall is a cloud-base software that allows you to make online calls. It allows you to call, send sms, tag calls and monitor, record calls and more.Read more
Toky has no discussions with answers
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