Compare Salesforce Service Cloud Software and Usersnap
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (62.9% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,320)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plans
Usersnap
Star Rating
(92)4.5 out of 5
Market Segments
Small-Business (62.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Service Cloud excels in providing a user-friendly interface, making it easy for teams to adapt and utilize the platform effectively. Users appreciate its flexibility to build and adjust features according to their specific business needs, which enhances overall productivity.
- Users say that Usersnap shines in its ability to capture feedback seamlessly, allowing users to take screenshots and highlight issues directly on the screen. This feature is particularly praised for helping developers understand problems faster, which can streamline the feedback process.
- According to verified reviews, Salesforce Service Cloud has a significantly higher overall satisfaction score, reflecting its strong market presence and extensive user base. With over 6,800 reviews, users feel confident in its reliability and support, which is crucial for larger organizations.
- Reviewers mention that Usersnap offers an exceptionally smooth setup process, with many finding it easy to navigate and implement. This is a notable advantage for small businesses looking for quick deployment without extensive training.
- G2 reviewers highlight that while Usersnap has a higher score for ease of use, Salesforce Service Cloud provides a more comprehensive suite of features that cater to mid-market needs, making it a better fit for organizations requiring robust customer service solutions.
- Users report that Salesforce Service Cloud's support quality is highly rated, with many users noting the helpfulness of the support team in resolving issues. In contrast, while Usersnap also receives positive feedback for support, its smaller user base may limit the breadth of resources available for troubleshooting.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Usersnap
Free plan
Free
- Collect 20 feedback for free
- Access to Premium plan features
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
Usersnap
Free Trial is available
Ratings
Meets Requirements
8.6
2,841
9.1
68
Ease of Use
8.4
5,452
9.6
70
Ease of Setup
7.9
4,206
9.5
41
Ease of Admin
8.2
1,558
9.1
40
Quality of Support
8.3
2,617
9.5
62
Has the product been a good partner in doing business?
8.7
1,539
9.2
39
Product Direction (% positive)
8.3
2,790
8.9
63
Features by Category
Ticket and Case Management
8.5
1213
|
Verified
Not enough data
8.4
1224
|
Verified
Not enough data
8.4
1272
|
Verified
Not enough data
8.3
1181
|
Verified
Not enough data
8.1
983
Not enough data
7.9
1169
|
Verified
Not enough data
8.3
1154
|
Verified
Not enough data
8.5
1066
|
Verified
Not enough data
Generative AI
7.7
182
Not enough data
7.7
180
Not enough data
Agentic AI - Help Desk
8.6
75
Not enough data
8.5
68
Not enough data
8.5
69
Not enough data
Communication Channels
8.4
1026
|
Verified
Not enough data
8.6
1215
|
Verified
Not enough data
8.2
862
Not enough data
8.0
810
|
Verified
Not enough data
8.1
770
Not enough data
Platform
7.8
557
|
Verified
Not enough data
8.3
822
|
Verified
Not enough data
8.6
699
|
Verified
Not enough data
8.3
639
|
Verified
Not enough data
8.2
1160
|
Verified
Not enough data
8.2
1177
|
Verified
Not enough data
User Response Methods
Not enough data
9.4
18
Not enough data
9.2
16
Not enough data
8.8
11
Not enough data
9.3
16
Not enough data
9.4
16
Participant Selection
Not enough data
8.2
17
Not enough data
8.3
12
Not enough data
8.6
12
Not enough data
Feature Not Available
Insights
Not enough data
8.2
16
Not enough data
8.5
18
Not enough data
8.6
17
Generative AI
Not enough data
8.3
9
Administration
8.8
232
Not enough data
8.8
231
Not enough data
8.7
229
Not enough data
Knowledge Management
8.8
225
Not enough data
8.6
215
Not enough data
8.5
214
Not enough data
Compliance
8.7
231
Not enough data
8.7
229
Not enough data
8.6
229
Not enough data
8.6
226
Not enough data
Customer Support
8.2
214
Not enough data
8.2
208
Not enough data
8.0
197
Not enough data
Data Security
8.6
220
Not enough data
8.7
222
Not enough data
9.0
222
Not enough data
9.1
223
Not enough data
Administration
8.6
215
Not enough data
8.9
216
Not enough data
8.9
219
Not enough data
Generative AI
7.6
152
Not enough data
Channels
8.6
128
Not enough data
8.4
120
Not enough data
7.6
119
Not enough data
Design
8.4
118
Not enough data
8.0
119
Not enough data
8.3
121
Not enough data
8.4
121
Not enough data
8.5
116
Not enough data
Generative AI
7.5
113
Not enough data
7.6
112
Not enough data
Usability
8.6
205
Not enough data
8.6
208
Not enough data
8.7
206
Not enough data
Reporting
8.7
206
Not enough data
8.3
199
Not enough data
8.6
203
Not enough data
Generative AI
7.6
180
Not enough data
7.6
181
Not enough data
Quality Assurance
8.8
72
Not enough data
8.7
69
Not enough data
8.7
72
Not enough data
Engagement
8.8
70
Not enough data
8.9
70
Not enough data
8.7
70
Not enough data
Performance
8.7
71
Not enough data
8.8
71
Not enough data
Generative AI
7.8
61
Not enough data
8.0
62
Not enough data
Bug Reporting
Not enough data
8.8
28
Not enough data
9.0
26
Not enough data
8.6
27
Bug Monitoring
Not enough data
7.5
23
Not enough data
8.1
25
Not enough data
8.3
25
Agentic AI - Bug Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
7.5
277
Not enough data
7.4
270
Not enough data
7.9
276
Not enough data
7.4
267
Not enough data
8.8
283
Not enough data
Generative AI
7.0
218
Not enough data
Functions
7.9
271
Not enough data
8.0
269
Not enough data
7.6
259
Not enough data
7.2
256
Not enough data
7.2
257
Not enough data
7.2
261
Not enough data
7.7
260
Not enough data
8.0
261
Not enough data
Agentic AI - Contact Center
9.3
7
Not enough data
9.5
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
Administrative
7.9
257
Not enough data
8.5
261
Not enough data
8.5
260
Not enough data
7.7
250
Not enough data
7.7
255
Not enough data
Workforce Management
7.9
59
Not enough data
7.9
58
Not enough data
7.5
58
Not enough data
7.8
57
Not enough data
7.6
57
Not enough data
Administration
8.3
60
Not enough data
8.3
58
Not enough data
8.4
58
Not enough data
7.7
56
Not enough data
7.7
56
Not enough data
Conversational Platform
8.6
105
Not enough data
8.7
104
Not enough data
8.1
101
Not enough data
8.3
107
Not enough data
Support Automation
8.2
103
Not enough data
8.2
101
Not enough data
8.1
103
Not enough data
8.0
101
Not enough data
Generative AI
7.4
97
Not enough data
7.4
96
Not enough data
Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Customer Support
8.3
147
Not enough data
8.0
144
Not enough data
8.2
145
Not enough data
Automation
8.3
153
Not enough data
8.2
148
Not enough data
8.1
148
Not enough data
Artificial Intelligence
7.6
143
Not enough data
7.7
140
Not enough data
7.5
140
Not enough data
Generative AI
7.8
110
Not enough data
7.8
111
Not enough data
7.8
110
Not enough data
Communication
8.5
313
|
Verified
Not enough data
8.6
332
|
Verified
Not enough data
8.4
279
|
Verified
Not enough data
8.5
281
|
Verified
Not enough data
7.8
162
Not enough data
Internal Use
8.3
822
|
Verified
Not enough data
8.3
298
|
Verified
Not enough data
8.5
290
|
Verified
Not enough data
8.4
322
|
Verified
Not enough data
8.5
292
|
Verified
Not enough data
8.7
326
|
Verified
Not enough data
Generative AI
7.3
128
Not enough data
Self-Service Experience
8.6
597
Not enough data
8.3
580
Not enough data
8.3
529
Not enough data
8.0
216
Not enough data
8.4
227
Not enough data
Self-Service Platform
8.4
225
Not enough data
8.6
234
Not enough data
7.7
204
Not enough data
8.5
217
Not enough data
Agentic AI - Customer Self-Service
8.5
8
Not enough data
8.5
8
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
Generative AI
7.9(won by default)
56
Not enough data
8.1(won by default)
56
Not enough data
Process
8.6(won by default)
246
Not enough data
8.6(won by default)
266
Not enough data
8.3(won by default)
227
Not enough data
Channels
8.8(won by default)
275
Not enough data
8.4(won by default)
250
Not enough data
8.5(won by default)
233
Not enough data
8.6(won by default)
234
Not enough data
8.6(won by default)
216
Not enough data
Insight
8.6(won by default)
232
Not enough data
8.8(won by default)
267
Not enough data
8.5(won by default)
206
Not enough data
8.7(won by default)
254
Not enough data
Generative AI
8.0
81
Not enough data
8.0
82
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
8.5
11
Survey Management
8.7
31
9.1
23
8.3
31
8.8
23
8.6
31
9.7
22
8.7
31
9.3
22
Process Management
8.3
31
9.4
21
8.4
30
9.2
21
8.7
31
9.1
20
8.6
30
9.1
20
System Management
9.0
31
8.8
21
8.7
30
8.3
20
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and Usersnap are categorized as Enterprise Feedback Management
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Live Chat, Help Desk, Contact Center Workforce, Contact Center, Customer Self-Service, and Customer Service Automation
Usersnap is categorized as Product Management, User Research, Bug Tracking, and Release Notes Management
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Usersnap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.4%
Computer Software
9.2%
Financial Services
7.6%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.6%
Computer Software
24.7%
Information Technology and Services
11.2%
Internet
7.9%
Marketing and Advertising
7.9%
Logistics and Supply Chain
4.5%
Other
43.8%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
Any way to integrate this with SalesForce or generate all the changes in one single spreadsheet?
2 Comments
JF
Not sure why you would want to integrate with Salesforce, but yes there would be a custom way to do that. All integrations are at...Read more
What is Usersnap used for?
1 Comment
Official Response from Usersnap
Usersnap is a user feedback platform offering feedback widgets with screen capturing and annotation tools, micro surveys for websites and web applications,...Read more
Usersnap has no more discussions with answers
