Compare Agentforce Communications (formerly Salesforce Communications Cloud) and CloudSense 
At a Glance
Market Segments
Enterprise (57.7% of reviews)
Small-Business (37.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Agentforce Communications (formerly Salesforce Communications Cloud)
Star Rating
(27)4.5 out of 5
Market Segments
Enterprise (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Agentforce Communications (formerly Salesforce Communications Cloud)CloudSense
Star Rating
(95)4.3 out of 5
Market Segments
Small-Business (37.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CloudSenseAgentforce Communications (formerly Salesforce Communications Cloud) vs CloudSense
When assessing the two solutions, reviewers found Agentforce Communications (formerly Salesforce Communications Cloud) easier to use, set up, and administer. Reviewers also preferred doing business with Agentforce Communications (formerly Salesforce Communications Cloud) overall.
- Reviewers felt that Agentforce Communications (formerly Salesforce Communications Cloud) meets the needs of their business better than CloudSense.
- When comparing quality of ongoing product support, reviewers felt that Agentforce Communications (formerly Salesforce Communications Cloud) is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of CloudSense over Agentforce Communications (formerly Salesforce Communications Cloud).
Pricing
Entry-Level Pricing
Agentforce Communications (formerly Salesforce Communications Cloud)
No pricing availableCloudSense
No pricing availableFree Trial
Agentforce Communications (formerly Salesforce Communications Cloud)
No trial information availableCloudSense
No trial information availableRatings
Meets Requirements
9.2
20
8.4
83
Ease of Use
8.8
21
8.6
83
Ease of Setup
8.6
18
7.8
36
Ease of Admin
8.9
18
8.2
31
Quality of Support
8.4
19
8.3
78
Has the product been a good partner in doing business?
8.9
18
8.4
32
Product Direction (% positive)
8.2
19
8.3
81
Features by Category
Configuration - cpq
9.1
11
8.5
60
|
Verified
9.1
11
8.4
55
|
Verified
8.9
11
8.1
60
|
Verified
8.8
10
8.2
59
|
Verified
9.5
10
8.3
61
Pricing
8.8
10
8.0
60
|
Verified
8.0
11
7.9
60
|
Verified
9.4
9
8.2
56
|
Verified
9.1
9
8.1
61
|
Verified
8.8
10
8.3
62
|
Verified
8.8
11
8.2
57
|
Verified
Quoting
8.3
10
8.2
56
8.8
11
7.6
54
|
Verified
8.8
11
8.4
57
|
Verified
9.1
11
8.2
60
|
Verified
9.1
11
8.2
56
|
Verified
Admin
9.3
10
7.6
24
|
Verified
9.2
10
7.8
22
|
Verified
9.2
10
8.2
22
|
Verified
9.6
8
8.0
21
|
Verified
Channels
7.0
9
7.9
51
|
Verified
9.0
7
7.8
48
|
Verified
9.2
8
8.0
49
|
Verified
Platform
9.0
10
8.6
22
|
Verified
9.2
10
8.0
22
|
Verified
9.2
10
7.7
20
9.3
10
8.3
21
|
Verified
9.3
9
8.5
20
|
Verified
Not enough data
Not enough data
Generative AI - cpq
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Revenue and Customer Management (IRCM) for CSPsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Customer Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Requirements
Not enough data
9.1
9
Not enough data
9.6
9
Not enough data
9.4
9
Contracts
Not enough data
9.2
8
Not enough data
9.6
8
Not enough data
9.4
8
Revenue
Not enough data
8.7
9
Not enough data
9.2
8
Not enough data
9.2
10
Categories
Categories
Shared Categories
Agentforce Communications (formerly Salesforce Communications Cloud) and CloudSense are categorized as Quote-to-Cash and CPQ
Unique Categories
Agentforce Communications (formerly Salesforce Communications Cloud) is categorized as Integrated Revenue and Customer Management (IRCM) for CSPs
CloudSense has no unique categories
Reviews
Reviewers' Company Size
Agentforce Communications (formerly Salesforce Communications Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CloudSense
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.8%
Telecommunications
23.1%
Computer Software
11.5%
Consumer Electronics
7.7%
Public Safety
3.8%
Other
23.1%
Information Technology and Services
9.0%
Retail
9.0%
Telecommunications
6.7%
Accounting
5.6%
Computer Software
4.5%
Other
65.2%
Alternatives
Discussions
What is communication cloud salesforce?
1 Comment
MS
Cloud communications are internet-based voice and data communications tools for businesses to manage applications, storage, and switching—all hosted by a...Read more
Agentforce Communications (formerly Salesforce Communications Cloud) has no more discussions with answers
CloudSense has no discussions with answers
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