--- title: Agentforce Communications (formerly Salesforce Communications Cloud) Reviews meta\_title: 'Agentforce Communications (formerly Salesforce Communications Cloud) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 27 reviews by the users' company size, role or industry to find out how Agentforce Communications (formerly Salesforce Communications Cloud) works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 27 scale: '5' date\_modified: '2026-08-17' parent\_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- # Agentforce Communications (formerly Salesforce Communications Cloud) Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Agentforce Communications (formerly Salesforce Communications Cloud) but has limited features. Are you part of the Agentforce Communications (formerly Salesforce Communications Cloud) team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Salesforce Communications Cloud provides integrated sales and service solutions on a single, flexible platform to transform the B2C, B2B and wholesale customer and employee experience. Communications Cloud enables CSPs (Communications Service Providers) to reduce system complexity, create seamless digital experiences, rapidly launch offers and services, and automate business processes. * * * Seller [Salesforce](https://www.g2.com/sellers/salesforce) Discussions [Agentforce Communications (formerly Salesforce Communications Cloud) Community](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/discuss) Solution Type All-in-One Overview by Oleg Kulda Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/pricing) ## Top-Rated Alternatives [ ![EZLynx](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "EZLynx") EZLynx 4.4/5(722) ](https://www.g2.com/products/ezlynx-ezlynx/reviews) [ ![DealHub AI](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DealHub AI") DealHub AI 4.7/5(866) ](https://www.g2.com/products/dealhub-ai/reviews) [ ![Zoho CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho CRM") Zoho CRM 4.1/5(2,946) ](https://www.g2.com/products/zoho-crm/reviews) [ View All Alternatives ](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/competitors/alternatives) ![Anish T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anish T.") AT Anish T. Sr. Business Development Executive Information Technology and Services Small-Business (50 or fewer emp.) 11/21/2025 "Seamless Customer Communication and Time-Saving Automation" 4.5/5 What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)? It centralizes customer interactions in one place, making communication smoother and more consistent. The automation tools and workflows save time, and the integration with other Salesforce products makes the whole process feel seamless. Review collected by and hosted on G2.com. What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? The setup can feel complex, and customization often requires extra time or technical support. It’s powerful, but the learning curve is steep, and performance can slow down when handling large datasets. Review collected by and hosted on G2.com. What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you? It brings all customer communication, emails, messages, and interactions into one unified platform. This reduces miscommunication, improves follow-ups, and gives a clear view of each customer’s journey. The automation and workflows help speed up responses, increase team efficiency, and ultimately improve customer experience. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ankit J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ankit J.") AJ Ankit J. Senior Software Engineer Enterprise (\> 1000 emp.) 3/26/2024 "Salesforce cloud real time experiance." 5/5 What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)? Salesforce Communications Cloud is very easy to Use. when it comes to professionalism it's Ease of Implement. Salesforce Customer SUpport is always Good. I am using it daily. multiple Features I can see in the Salesforce communication Cloud. integration is very responsive with third party apps Review collected by and hosted on G2.com. What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? I don't think that I can mention anything as Dislike. Review collected by and hosted on G2.com. What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you? i was using this for my Corporate Client Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kaitlyn L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaitlyn L.") KL Kaitlyn L. Snapchat Ads Specialist, Growing SMBs Mid-Market (51-1000 emp.) 6/28/2022 "Best cloud service" 5/5 What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)? It's been extremely easy to use, super helpful for information and storage. Easy to update and share with clients, coworkers and others on the project. Would easily recommend to anyone. Review collected by and hosted on G2.com. What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? Hif I'm being completely honest, I have absolutely no complaints or issues with the cloud services whatsoever. I couldn't be happier with the service, completely amazing. Review collected by and hosted on G2.com. What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you? Very helpful for supporting and sharing information between myself, clients and coworkers. It makes workgroups easier and more manageable for all. Daily use is a must. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Himanshu G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Himanshu G.") HG Himanshu G. Salesforce Developer Enterprise (\> 1000 emp.) 3/7/2022 "Communication Cloud Analysis" 4/5 What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)? Communication cloud is one of the best tool /feature introduce by Salesforce CRM community as by using this we can exposed our application for the external users Review collected by and hosted on G2.com. What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? It is hard to find something in communication cloud to dislike although to register user in Salesforce first is something which i find a bit difficult but i get to know that Salesforce working on this update Review collected by and hosted on G2.com. Recommendations to others considering Agentforce Communications (formerly Salesforce Communications Cloud): It is highly recommended for all Salesforce user , in case they want some of their application to be exposed and used by external user Review collected by and hosted on G2.com. What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you? I have exposed one of the application created using LWC on communication cloud for the external users in our project Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mohit S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohit S.") MS Mohit S. Consultant Enterprise (\> 1000 emp.) 4/15/2022 "Best cloud based service" 4/5 What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)? Salesforce Communications Cloud helps us create and launch new applications through a catalogue driven approach. It provides a fast and reliable platform for creating, managing and launching cloud based apps. Review collected by and hosted on G2.com. What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? Salesforce Communications Cloud has very less things which one needs to worry about. Though it can be an expensive tool for the organisation looking for budget solutions. Review collected by and hosted on G2.com. What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you? We have created a lot of applications for different departments of the client's banking system. Some of the applications are: Loan Predictor and Manager, Customers and Account Manager etc. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite IU Ilham U. Business Analyst Small-Business (50 or fewer emp.) 3/10/2022 "Like it, Love it, Live it" 5/5 What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)? The best thing is that it helped us to reduce the cost of communication of our client. Loved it's feature and the whole product as it helped us alot saving time and money. Review collected by and hosted on G2.com. What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? As of now there's nothing specific that I didn't liked about the product. It's easy, affordable and good to use. Maybe sometime later I may be able to find some issues or maybe never Review collected by and hosted on G2.com. Recommendations to others considering Agentforce Communications (formerly Salesforce Communications Cloud): Go for it, It's an amazing product and will save you alot. Review collected by and hosted on G2.com. What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you? Cloud communications are important because they helps reducung businesses running costs. Working capital is an issue fir many businesses and it helps save that. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite MB mohammed saeed b. associate Salesforce consultant Enterprise (\> 1000 emp.) 3/10/2022 "Solution for your every communication industries need" 5/5 What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)? You have lot of customer that needs retention ?? Go for communication cloud implementation in the very precise way, at first glance you'll feel confusing but slowly and steadily you will love it Review collected by and hosted on G2.com. What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? A little bit confusing at first which will make most of the sales rep to to get trained, therefore we need a lot of training session for sales representatives and also the automation part needs to be improved Review collected by and hosted on G2.com. Recommendations to others considering Agentforce Communications (formerly Salesforce Communications Cloud): Give it a try Review collected by and hosted on G2.com. What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you? The main problem is customer retention and acquisition, usually in other products there are no sure shot way of focussing communication retention , which this product is solving Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Md Saeed B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Md Saeed B.") MB Md Saeed B. Salesforce Consultant Enterprise (\> 1000 emp.) 3/9/2022 "A sure shot solution for you industries cloud" 5/5 What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)? Basically the communication cloud focussed mainly on communications industries, you can easily automate your process with no code, most of this cloud modules are focussed on the industries only Review collected by and hosted on G2.com. What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? The main thing which i dislike is its similarities to industries cpq, i didn't find much of a difference in both clouds, even though they focussed on same products, but we do have more flexibility here in communication cloud Review collected by and hosted on G2.com. Recommendations to others considering Agentforce Communications (formerly Salesforce Communications Cloud): Use it and realize yourself Review collected by and hosted on G2.com. What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you? The main problem we're solving is customer acquisition and after acquisition, the more complicated part which is retention, obviously using this my clients customer retention increased Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sourav H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sourav H.") SH Sourav H. Junior Developer Small-Business (50 or fewer emp.) 2/22/2022 "A complete suite" 4/5 What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)? Salesforce is a key player in the CRM ecosystem and the reputation is so high. Engaging community and good developer support through online resources. Complex processes such as MACD can be simplified Review collected by and hosted on G2.com. What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? Support for queries and issues can be a bit disappointing at times as there would be delays and ambiguity in the response. But this is not always the case. Nothing much apart from this Review collected by and hosted on G2.com. Recommendations to others considering Agentforce Communications (formerly Salesforce Communications Cloud): Very personalized to meet the industry needs Review collected by and hosted on G2.com. What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you? Order capturing and processing is seamless. MACD can also be supported which is almost a mandate in the business process. Flexibility for both revenue models(B2B and B2C) Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Enterprise (\> 1000 emp.) 3/10/2022 "One year of Vlocity CPQ Experience" 4.5/5 What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)? Personalized components with Drag and Drop Functionality, easy to configure with build-in tools and excellent document and process library to support most of our business requirements Review collected by and hosted on G2.com. What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? If we want to implement the most complex logic and we seek to support, usually gets a reply that please purchase a premium license to get the support for this case Review collected by and hosted on G2.com. What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you? Mainly Solving the problems and issues related to communication-related business cases, with build in-process library to get the insights and modify the components according to our needs Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Agentforce Communications (formerly Salesforce Communications Cloud)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Agentforce Communications (formerly Salesforce Communications Cloud) ](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/discussions/new) GU Guest User • Last activity over 4 years ago What is communication cloud salesforce? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-communication-cloud-salesforce) [ View all Discussions ](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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