# Agentforce Communications (formerly Salesforce Communications Cloud) Reviews **Vendor:** Salesforce **Category:** [Integrated Revenue and Customer Management (IRCM) for CSPs Software](https://www.g2.com/categories/integrated-revenue-and-customer-management-ircm-for-csps) **Average Rating:** 4.5/5.0 **Total Reviews:** 27 ## About Agentforce Communications (formerly Salesforce Communications Cloud) Salesforce Communications Cloud provides integrated sales and service solutions on a single, flexible platform to transform the B2C, B2B and wholesale customer and employee experience. Communications Cloud enables CSPs (Communications Service Providers) to reduce system complexity, create seamless digital experiences, rapidly launch offers and services, and automate business processes. ## Agentforce Communications (formerly Salesforce Communications Cloud) Pros & Cons **What users like:** - Users value the **automation tools** in Agentforce Communications for saving time and centralizing customer interactions effectively. (1 reviews) - Users value the **centralized communication** of Agentforce Communications, enhancing consistency and efficiency in customer interactions. (1 reviews) - Users value the **centralized customer interactions** of Agentforce Communications, enhancing communication consistency and efficiency. (1 reviews) - Users appreciate the **seamless integration** with Salesforce products, enhancing communication and streamlining customer interactions effectively. (1 reviews) - Users appreciate the **time-saving automation** of Agentforce Communications, enhancing communication efficiency and consistency. (1 reviews) **What users dislike:** - Users find the **complex setup** and steep learning curve of Agentforce Communications challenging, often needing extra support. (1 reviews) - Users find the **complex setup** requires significant time and support, with a steep learning curve involved. (1 reviews) - Users find **difficult customization** challenging, requiring extra time and support to effectively utilize Agentforce Communications. (1 reviews) - Users find the **learning curve steep** , as setup and customization demand significant time and technical assistance. (1 reviews) - Users report **slow performance** when managing large datasets, impacting efficiency and usability of Agentforce Communications. (1 reviews) - Steep Learning Curve (1 reviews) ## Agentforce Communications (formerly Salesforce Communications Cloud) Reviews ### 1. Seamless Customer Communication and Time-Saving Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Anish T. | Sr. Business Development Executive, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)?** It centralizes customer interactions in one place, making communication smoother and more consistent. The automation tools and workflows save time, and the integration with other Salesforce products makes the whole process feel seamless. **What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)?** The setup can feel complex, and customization often requires extra time or technical support. It’s powerful, but the learning curve is steep, and performance can slow down when handling large datasets. **What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you?** It brings all customer communication, emails, messages, and interactions into one unified platform. This reduces miscommunication, improves follow-ups, and gives a clear view of each customer’s journey. The automation and workflows help speed up responses, increase team efficiency, and ultimately improve customer experience. ### 2. Salesforce cloud real time experiance. **Rating:** 5.0/5.0 stars **Reviewed by:** Ankit J. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)?** Salesforce Communications Cloud is very easy to Use. when it comes to professionalism it's Ease of Implement. Salesforce Customer SUpport is always Good. I am using it daily. multiple Features I can see in the Salesforce communication Cloud. integration is very responsive with third party apps **What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)?** I don't think that I can mention anything as Dislike. **What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you?** i was using this for my Corporate Client ### 3. Best cloud service **Rating:** 5.0/5.0 stars **Reviewed by:** Kaitlyn L. | Snapchat Ads Specialist, Growing SMBs, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)?** It's been extremely easy to use, super helpful for information and storage. Easy to update and share with clients, coworkers and others on the project. Would easily recommend to anyone. **What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)?** Hif I'm being completely honest, I have absolutely no complaints or issues with the cloud services whatsoever. I couldn't be happier with the service, completely amazing. **What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you?** Very helpful for supporting and sharing information between myself, clients and coworkers. It makes workgroups easier and more manageable for all. Daily use is a must. ### 4. Communication Cloud Analysis **Rating:** 4.0/5.0 stars **Reviewed by:** Himanshu G. | Salesforce Developer, Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2022 **What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)?** Communication cloud is one of the best tool /feature introduce by Salesforce CRM community as by using this we can exposed our application for the external users **What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)?** It is hard to find something in communication cloud to dislike although to register user in Salesforce first is something which i find a bit difficult but i get to know that Salesforce working on this update **Recommendations to others considering Agentforce Communications (formerly Salesforce Communications Cloud):** It is highly recommended for all Salesforce user , in case they want some of their application to be exposed and used by external user **What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you?** I have exposed one of the application created using LWC on communication cloud for the external users in our project ### 5. Best cloud based service **Rating:** 4.0/5.0 stars **Reviewed by:** Mohit S. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2022 **What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)?** Salesforce Communications Cloud helps us create and launch new applications through a catalogue driven approach. It provides a fast and reliable platform for creating, managing and launching cloud based apps. **What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)?** Salesforce Communications Cloud has very less things which one needs to worry about. Though it can be an expensive tool for the organisation looking for budget solutions. **What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you?** We have created a lot of applications for different departments of the client's banking system. Some of the applications are: Loan Predictor and Manager, Customers and Account Manager etc. ### 6. Like it, Love it, Live it **Rating:** 5.0/5.0 stars **Reviewed by:** Ilham U. | Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)?** The best thing is that it helped us to reduce the cost of communication of our client. Loved it's feature and the whole product as it helped us alot saving time and money. **What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)?** As of now there's nothing specific that I didn't liked about the product. It's easy, affordable and good to use. Maybe sometime later I may be able to find some issues or maybe never **Recommendations to others considering Agentforce Communications (formerly Salesforce Communications Cloud):** Go for it, It's an amazing product and will save you alot. **What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you?** Cloud communications are important because they helps reducung businesses running costs. Working capital is an issue fir many businesses and it helps save that. ### 7. Solution for your every communication industries need **Rating:** 5.0/5.0 stars **Reviewed by:** mohammed saeed b. | associate Salesforce consultant, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)?** You have lot of customer that needs retention ?? Go for communication cloud implementation in the very precise way, at first glance you'll feel confusing but slowly and steadily you will love it **What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)?** A little bit confusing at first which will make most of the sales rep to to get trained, therefore we need a lot of training session for sales representatives and also the automation part needs to be improved **Recommendations to others considering Agentforce Communications (formerly Salesforce Communications Cloud):** Give it a try **What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you?** The main problem is customer retention and acquisition, usually in other products there are no sure shot way of focussing communication retention , which this product is solving ### 8. A sure shot solution for you industries cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Md Saeed B. | Salesforce Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2022 **What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)?** Basically the communication cloud focussed mainly on communications industries, you can easily automate your process with no code, most of this cloud modules are focussed on the industries only **What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)?** The main thing which i dislike is its similarities to industries cpq, i didn't find much of a difference in both clouds, even though they focussed on same products, but we do have more flexibility here in communication cloud **Recommendations to others considering Agentforce Communications (formerly Salesforce Communications Cloud):** Use it and realize yourself **What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you?** The main problem we're solving is customer acquisition and after acquisition, the more complicated part which is retention, obviously using this my clients customer retention increased ### 9. A complete suite **Rating:** 4.0/5.0 stars **Reviewed by:** Sourav H. | Junior Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)?** Salesforce is a key player in the CRM ecosystem and the reputation is so high. Engaging community and good developer support through online resources. Complex processes such as MACD can be simplified **What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)?** Support for queries and issues can be a bit disappointing at times as there would be delays and ambiguity in the response. But this is not always the case. Nothing much apart from this **Recommendations to others considering Agentforce Communications (formerly Salesforce Communications Cloud):** Very personalized to meet the industry needs **What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you?** Order capturing and processing is seamless. MACD can also be supported which is almost a mandate in the business process. Flexibility for both revenue models(B2B and B2C) ### 10. One year of Vlocity CPQ Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)?** Personalized components with Drag and Drop Functionality, easy to configure with build-in tools and excellent document and process library to support most of our business requirements **What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)?** If we want to implement the most complex logic and we seek to support, usually gets a reply that please purchase a premium license to get the support for this case **What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you?** Mainly Solving the problems and issues related to communication-related business cases, with build in-process library to get the insights and modify the components according to our needs ### 11. The best communication product out there **Rating:** 5.0/5.0 stars **Reviewed by:** sajida k. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)?** The best part is it's focused automation tools for specifically for telecommunications industries needs , which differentiates from other cloud products out there **What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)?** It hard to use functionalities, which require training for every sales rep before started using this which increases the overall project costs and also the overall time **Recommendations to others considering Agentforce Communications (formerly Salesforce Communications Cloud):** Give it a try **What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you?** The first and very basic problem of customer acquisition and their retention,as retention is very hard compared to acquisition of customer which this product solves ### 12. Salesforce Communication Cloud is best to use for Network Management. **Rating:** 5.0/5.0 stars **Reviewed by:** Saurabh P. | salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)?** It builds a perfect solution for managing networks which is great. It also offer great customer management capabilities. **What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)?** It is working great for our organization right now. As for now, I don't have any negative points for Salesforce Communications Cloud **Recommendations to others considering Agentforce Communications (formerly Salesforce Communications Cloud):** It is great to manage networks, go for it. **What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you?** Managing network and customers are two things for which we are currently using Salesforce Communication Cloud. It help us manage our complete network using one single dashboard. ### 13. Productivity Booster **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2022 **What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)?** Salesforce communications cloud boosts the team's productivity and keeps your customers happy. It's integrated with your production data that brings valuable insights. **What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)?** Nothing as of now. It checks off all the right boxes and makes sure that the organizations reach their full potential and remain productive throughout. Thumbs up! **What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you?** Productivity booster, Consistent experience throughout, Drives revenue with predictive analytics, Personalized approach to meet market demand, Accelerates Quote to Order process ### 14. I saw a client growing his business double in a year with the help of sf community. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2022 **What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)?** Enternal sharing settings is the feature is what I liked the most. We can control data visibility on on customer community as well and it can be different for internal users. **What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)?** There is nothing specific but I would love to use some custom templates for community that may be imported from my previous web solution for the community users. **What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you?** There was a company that wanted to implement B2B solution in salesforce. They were distributing their products to other business across the globe and sf community helped them achieve it. ### 15. Salesforce Communication cloud idea **Rating:** 4.0/5.0 stars **Reviewed by:** Shruti R. | Software Test Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2022 **What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)?** It is the best product you can easily exposed your website outside the salesforce crm **What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)?** Process and implementation behind this is very much yime taking so i didn't like this in this whole cloud **What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you?** I am integrating communication cloud with one of the external database to get the data and process it and present it in some website for external users using communication cloud ### 16. Salesforce Communication Cloud highly helpful for to connect friend and colleague **Rating:** 5.0/5.0 stars **Reviewed by:** Sahil D. | Senior Salesforce Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2022 **What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)?** It provides integrated sales and service solutions on a single, flexible platform to transform the B2C, B2B and wholesale customer and employee experience. **What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)?** Reporting is little difficult in Salesforce communication cloud **What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you?** Salesforce solutions for communications gives customers, reps, agents and retailers clear, fast, easy access to all the information they need. So customers enjoy a more cohesive, personalised experience at every step. ### 17. Tracking made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Amandeep U. | Sales manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2022 **What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)?** You can enter all your visits and track your leads **What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)?** It does not move ahead till something left pending ..frequest errors displayed **Recommendations to others considering Agentforce Communications (formerly Salesforce Communications Cloud):** It makes easy to track fos **What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you?** I am using sales force since last 7 months and it is beneficial for teacking of business ### 18. Salesforce Communication cloud - Getting work done easily **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2022 **What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)?** Easy to use. The best part is that most of the changes can be made without any coding experience, via configuration. This is one of the reasons why this can be a great fit for any company that wants to get changes done faster. **What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)?** UX is good but can be slow at times depending on where you are located. Other than that, everything is pretty good. **Recommendations to others considering Agentforce Communications (formerly Salesforce Communications Cloud):** Its a good solution as it comes packed with features. **What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you?** CPQ, Order management ### 19. Salesforce Communication Cloud is the best tool as it helped our organization a lot **Rating:** 5.0/5.0 stars **Reviewed by:** Ajaypreet Singh S. | Salesforce Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2022 **What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)?** I love the Einstein Alerts feature to increase first-contact resolution, customer satisfaction, and consistency across channels. **What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)?** I don't find anything which is not there according to our requirements **Recommendations to others considering Agentforce Communications (formerly Salesforce Communications Cloud):** It's the best tool of Salesforce **What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you?** Driving business by creating a seamless sales process by unifying quoting, order creation, contracting, and order management across lines of business. It's highly beneficial for speeding up quote to order. ### 20. Salesforce communication is okay. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2021 **What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)?** I like that salesforce communication allows you to tag other agents in a case, as well as communicate updates to a large base of employees. This is better than other case management platforms that I have used. **What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)?** When I click on an announcement that was posted it opens up a new tab in the web browser rather than in salesforce. **What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you?** troubleshooting devices/accounts ### 21. great product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Safety | Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)?** New and innovative and provides new avenues as a product to offer services on **What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)?** Nothing at the moment just beta features **What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you?** Yet to implement it for a client ### 22. Salesforce Comm Cloud - Let It Rain **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Events Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2022 **What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)?** Fairly straightforward to use, was a slight learning curve **What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)?** Not a fan of the layout as a whole, I prefer more of the salesforce classic feel **What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you?** It saves me a lot of time, keeps communication in one place ### 23. Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2022 **What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)?** Well connected and friction less digital experience **What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)?** Did not have any bad experience hence can not comment **What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you?** Order capturing and processing is seamless ### 24. Ease to use and quick config features **Rating:** 4.5/5.0 stars **Reviewed by:** Akhilesh M. | Systems Engineer , Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2021 **What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)?** Configure Price Quote and Order Management , quick config **What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)?** Deploying components, Bug resolution takes time **What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you?** Order Management, CPQ ### 25. CPQ and EPC User **Rating:** 5.0/5.0 stars **Reviewed by:** Rodolfo T. | Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2020 **What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)?** Easy way to configure offers and products doing integration with OM to make the sales go thru the legacies systems **What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)?** still need more ways to precifing products instead only the calculation matrices with attributes **Recommendations to others considering Agentforce Communications (formerly Salesforce Communications Cloud):** try to user more standard features than custom **What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you?** Time to market developing new offers for telcom industry and integration withe legacy systems. ### 26. Amazing Product **Rating:** 5.0/5.0 stars **Reviewed by:** Ather B. | Business Systems Analyst, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2019 **What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)?** Customize concept to care flow for your customers. **What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)?** Nothing, everything is amazing. Best industry cloud solution. **What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you?** Guided selling process for sellers and customer care. ### 27. Vlocity Communication app review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2017 **What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)?** Strong Telco industry tool to handle the complex telecom scenarios for order management, billing, complex account hierarchy and more impotantly the complexity in configuring telecom products **What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)?** Not much details provided in Vlocity documentation for DataRaptor and Omniscript and no website like Salesforce trailhead for self learning **What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you?** Defining Telecom specific business process on top of Salesforce application where we are able to use Salesforce excellent features but not limiting any telecom processes which is enabled by Vlocity CMT on Force.com platform ## Agentforce Communications (formerly Salesforce Communications Cloud) Discussions - [What is communication cloud salesforce?](https://www.g2.com/discussions/what-is-communication-cloud-salesforce) - 1 comment - [View Agentforce Communications (formerly Salesforce Communications Cloud) pricing details and edition comparison](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+08%3A31%3A08+-0500&secure%5Bsession_id%5D=13cded9a-1bdb-4a17-ba85-c6980c35527c&secure%5Btoken%5D=e943f02fa1121cc6883ec2a2e51842ae1d99053df1f86893e6975e3c767f69e5&format=llm_user) ## Agentforce Communications (formerly Salesforce Communications Cloud) Features **Configuration - cpq** - Product Catalog - Guided Selling - Configuration Rules - Price Configuration - Visual Configuration **Customer Management** - Customer Lifecycle Management - IRCM for CSPs - CSP Industry - IRCM for CSPs - Customer Self-Service - IRCM for CSPs - CRM Integration - IRCM for CSPs **Customer Requirements** - Quoting - Configuration - Pricing **Pricing** - Pricing Flexibility - Discounting - Commerical Rules - Terms and Conditions - Approval Workflow - Renewals **Revenue Management** - Financial Analysis - IRCM for CSPs - Compliance - IRCM for CSPs - Revenue Management - IRCM for CSPs **Contracts** - Creation - Negotiation - Execution **Quoting** - Grouping - Version Control - Quote Document Generation - Ordering - Contracts **Revenue** - Invoicing - Matching - Recognition **Admin** - Configuration Ease of Admin - Pricing Administration - Workflow Management - Document Management **Channels** - Mobile User Support - Channel Partner Support - eCommerce **Platform** - CRM Integration - Integration API - Internationalization - Scalability - Reporting and Dashboards - ERP Integration **Generative AI - cpq** - Dynamic Quoting - Dynamic Pricing - Personalized Sale Recommendations ## Top Agentforce Communications (formerly Salesforce Communications Cloud) Alternatives - [EZLynx](https://www.g2.com/products/ezlynx-ezlynx/reviews) - 4.4/5.0 (683 reviews) - [DealHub](https://www.g2.com/products/dealhub/reviews) - 4.7/5.0 (831 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,818 reviews)