1. [Home](https://www.g2.com/) 2. ... 3. [Integrated Revenue and Customer Management (IRCM) for CSPs Software](https://www.g2.com/categories/integrated-revenue-and-customer-management-ircm-for-csps) 4. [Salesforce Communications Cloud Discussions](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1c993a6e283a9bd6408ff2c4457aa165/agentforce-communications-formerly-salesforce-communications-cloud.png "Product Avatar Image") ](/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews) [ Salesforce Communications Cloud ](/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews) (28)4.4/5 Salesforce Communications Cloud provides integrated sales and service solutions on a single, flexible platform to transform the B2C, B2B and wholesale customer and employee experience. Communications Cloud enables CSPs (Communications Service Providers) to reduce system complexity, create seamless digital experiences, rapidly launch offers and services, and automate business processes. Show More * * * ### 59.0 Nps Score Already have Salesforce Communications Cloud? ### All Salesforce Communications Cloud Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # What are the components of sales cloud? ](/discussions/salesforce-communications-cloud-what-are-the-components-of-sales-cloud-1c20211d-ea63-4c1b-8627-46404ed80ab4) What are the components of sales cloud? [ Integrated Revenue and Customer Management (IRCM) for CSPs Software ](https://www.g2.com/tags/integrated-revenue-and-customer-management-ircm-for-csps-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Salesforce+Communications+Cloud+questions+and+get+answers+from+expert+users+in+our+Salesforce+Communications+Cloud+Discussions+section.&title=Salesforce+Communications+Cloud+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Salesforce+Communications+Cloud+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Salesforce+Communications+Cloud+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss%0aAsk+Salesforce+Communications+Cloud+questions+and+get+answers+from+expert+users+in+our+Salesforce+Communications+Cloud+Discussions+section.) 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[ Integrated Revenue and Customer Management (IRCM) for CSPs Software ](https://www.g2.com/tags/integrated-revenue-and-customer-management-ircm-for-csps-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Salesforce+Communications+Cloud+questions+and+get+answers+from+expert+users+in+our+Salesforce+Communications+Cloud+Discussions+section.&title=Salesforce+Communications+Cloud+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Salesforce+Communications+Cloud+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Salesforce+Communications+Cloud+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss%0aAsk+Salesforce+Communications+Cloud+questions+and+get+answers+from+expert+users+in+our+Salesforce+Communications+Cloud+Discussions+section.) 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[ CPQ Software ](https://www.g2.com/tags/cpq-software)[ Subscription Management Software ](https://www.g2.com/tags/subscription-management-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Salesforce+Communications+Cloud+questions+and+get+answers+from+expert+users+in+our+Salesforce+Communications+Cloud+Discussions+section.&title=Salesforce+Communications+Cloud+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Salesforce+Communications+Cloud+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Salesforce+Communications+Cloud+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss%0aAsk+Salesforce+Communications+Cloud+questions+and+get+answers+from+expert+users+in+our+Salesforce+Communications+Cloud+Discussions+section.) 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[ CPQ Software ](https://www.g2.com/tags/cpq-software)[ Subscription Management Software ](https://www.g2.com/tags/subscription-management-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Salesforce+Communications+Cloud+questions+and+get+answers+from+expert+users+in+our+Salesforce+Communications+Cloud+Discussions+section.&title=Salesforce+Communications+Cloud+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Salesforce+Communications+Cloud+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Salesforce+Communications+Cloud+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss%0aAsk+Salesforce+Communications+Cloud+questions+and+get+answers+from+expert+users+in+our+Salesforce+Communications+Cloud+Discussions+section.) 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[ Subscription Management Software ](https://www.g2.com/tags/subscription-management-software)[ CPQ Software ](https://www.g2.com/tags/cpq-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Salesforce+Communications+Cloud+questions+and+get+answers+from+expert+users+in+our+Salesforce+Communications+Cloud+Discussions+section.&title=Salesforce+Communications+Cloud+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Salesforce+Communications+Cloud+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Salesforce+Communications+Cloud+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss%0aAsk+Salesforce+Communications+Cloud+questions+and+get+answers+from+expert+users+in+our+Salesforce+Communications+Cloud+Discussions+section.) 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Get answers from real users and experts [Start A Discussion](/products/agentforce-communications-formerly-salesforce-communications-cloud/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_1c993a6e283a9bd6408ff2c4457aa165/agentforce-communications-formerly-salesforce-communications-cloud.png "Product Avatar Image") ### Have you used Salesforce Communications Cloud before? Answer a few questions to help the Salesforce Communications Cloud community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss%3Fsmall_ask%3Dagentforce-communications-formerly-salesforce-communications-cloud) No ## Top Contributors in Salesforce Communications Cloud 1 ![Mohit S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohit S.") MS Loading... ### [Mohit S.](https://www.g2.com/users/a7b74f29-cfb6-4f04-b52c-8fa03e382f1e "Mohit S.") Consultant 1 pt