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At a Glance
Market Segments
Small-Business (84.4% of reviews)
Mid-Market (60.5% of reviews)
Entry-Level Pricing
$165.00
Free 25 Licenses Free to Start
Adversus
Star Rating
(51)4.8 out of 5
Market Segments
Small-Business (84.4% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00
Browse all 2 pricing plansTalkdesk
Star Rating
(2,498)4.4 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Talkdesk excels in its Preview Dialing feature, scoring 9.2, which allows agents to review customer information before making a call. In contrast, Adversus has a slightly lower score of 8.9 for the same feature, indicating that Talkdesk may provide a more user-friendly experience in this area.
- Reviewers mention that Adversus shines in Quality of Support, with a remarkable score of 9.9, significantly higher than Talkdesk's 8.8. This suggests that users may find more responsive and effective support when using Adversus.
- G2 users highlight Talkdesk's strong performance in Call Recording, scoring 9.4, which is slightly better than Adversus's score of 9.0. This feature is crucial for compliance and training purposes, making Talkdesk a preferred choice for organizations prioritizing these aspects.
- Users on G2 report that Adversus offers superior Session Summary Notes functionality, achieving a score of 9.7 compared to Talkdesk's 8.8. This feature is essential for keeping track of customer interactions and ensuring continuity in service.
- Reviewers mention that Talkdesk's Automation capabilities, particularly in Voice Activity Detection, score 9.1, which is on par with Adversus's 9.0. However, Talkdesk's overall automation features are often praised for their effectiveness in streamlining workflows.
- Users say that while both platforms offer robust Integrations, Talkdesk's score of 9.0 is slightly higher than Adversus's 8.8, indicating that Talkdesk may provide a more seamless experience when connecting with other software tools.
Pricing
Entry-Level Pricing
Adversus
Annually
$165.00
All prices are excl. VAT
- Free telephony
- Full access to all features
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
Adversus
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
8.9
27
8.9
2,031
Ease of Use
8.9
29
9.1
2,041
Ease of Setup
8.5
28
8.8
1,065
Ease of Admin
8.7
33
8.9
930
Quality of Support
9.9
34
8.8
1,809
Has the product been a good partner in doing business?
9.5
33
8.9
914
Product Direction (% positive)
9.3
35
8.7
1,939
Features by Category
Dialing Options
8.9
14
|
Verified
9.2
320
9.2
13
|
Verified
9.2
293
Not enough data
8.3
9
Agent Tools
8.5
11
9.2
251
|
Verified
8.4
15
|
Verified
9.1
255
|
Verified
9.0
13
|
Verified
9.4
349
|
Verified
Automation
9.0
8
|
Verified
9.1
244
|
Verified
Not enough data
9.1
260
|
Verified
Not enough data
8.9
226
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
9
Not enough data
8.5
9
AI Capabilities - Auto Dialer
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Administration
Not enough data
9.1
167
Not enough data
9.1
160
Not enough data
9.0
163
Knowledge Management
Not enough data
9.2
162
Not enough data
9.1
159
Not enough data
9.2
164
Compliance
Not enough data
9.2
161
Not enough data
9.2
157
Not enough data
9.2
160
Not enough data
9.1
158
Customer Support
Not enough data
9.1
161
Not enough data
9.1
155
Not enough data
9.0
151
Data Security
Not enough data
9.2
148
Not enough data
9.2
149
Not enough data
9.3
157
Not enough data
9.3
145
Administration
Not enough data
9.1
168
Not enough data
9.3
180
Not enough data
9.2
187
Generative AI
Not enough data
8.8
52
Quality Assurance
Not enough data
9.2
372
Not enough data
9.0
343
Not enough data
8.9
380
Engagement
Not enough data
9.1
358
Not enough data
9.2
381
Not enough data
9.0
369
Performance
Not enough data
9.0
363
Not enough data
9.2
365
Generative AI
Not enough data
8.9
81
Not enough data
8.7
80
Channels
9.7
5
9.2
821
|
Verified
Feature Not Available
8.6
542
|
Verified
Feature Not Available
8.4
527
|
Verified
9.7
5
8.3
518
|
Verified
Feature Not Available
8.5
548
|
Verified
Generative AI
Not enough data
8.2
185
Functions
Feature Not Available
8.9
963
|
Verified
Not enough data
9.0
984
|
Verified
Not enough data
9.0
835
|
Verified
Not enough data
8.7
577
|
Verified
9.7
5
8.8
592
|
Verified
Feature Not Available
9.1
716
|
Verified
9.3
5
8.9
714
Feature Not Available
8.9
660
|
Verified
Agentic AI - Contact Center
Not enough data
8.3
31
Not enough data
8.7
31
Not enough data
8.4
31
Not enough data
8.4
31
Administrative
9.7
5
8.8
913
|
Verified
8.9
6
9.1
929
|
Verified
9.4
6
8.8
1017
|
Verified
9.7
5
9.1
716
|
Verified
Feature Not Available
8.8
578
|
Verified
ServiceNow Apps
Not enough data
9.4
45
Not enough data
9.5
44
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
260
|
Verified
Not enough data
9.1
241
|
Verified
Not enough data
8.8
210
|
Verified
Not enough data
8.9
220
|
Verified
Not enough data
8.8
216
|
Verified
Administration
Not enough data
9.0
239
|
Verified
Not enough data
9.2
257
|
Verified
Not enough data
9.2
260
|
Verified
Not enough data
8.7
210
|
Verified
Not enough data
9.0
217
|
Verified
Platform
Not enough data
8.3
189
Not enough data
7.9
198
Not enough data
8.8
221
Not enough data
9.0
223
Not enough data
9.0
222
Not enough data
8.9
212
Not enough data
8.8
214
Generative AI
Not enough data
7.8
100
Workforce Management
Not enough data
9.1
220
Not enough data
8.9
212
Call Center Infrastructure (CCI)
Not enough data
8.5
24
Not enough data
8.6
24
Not enough data
9.0
24
Not enough data
9.0
24
Administrative
Not enough data
9.2
224
Not enough data
8.9
228
Customer Support
Not enough data
8.4
74
Not enough data
8.3
75
Not enough data
8.3
75
Automation
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.3
74
Artificial Intelligence
Not enough data
8.2
75
Not enough data
8.4
74
Not enough data
8.1
70
Generative AI
Not enough data
8.6
16
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.2
27
Not enough data
8.9
21
Not enough data
8.3
23
Not enough data
9.3
23
Not enough data
Not enough data
Not enough data
Contacts
8.5
22
Not enough data
9.0
23
Not enough data
9.1
22
Not enough data
Insights
9.0
28
Not enough data
8.5
24
Not enough data
7.9
17
Not enough data
8.4
24
Not enough data
8.8
20
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
39
Not enough data
8.2
39
Not enough data
8.3
40
Not enough data
8.5
40
Not enough data
8.6
38
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.7
39
Not enough data
8.5
39
Not enough data
8.2
39
Not enough data
8.6
41
Automation
Not enough data
8.2
40
Not enough data
8.5
39
Not enough data
8.2
38
Autonomy
Not enough data
8.1
37
Not enough data
8.5
38
Not enough data
8.1
38
Not enough data
8.2
38
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Adversus and Talkdesk are categorized as Contact Center and Auto Dialer
Unique Categories
Adversus is categorized as Outbound Call Tracking
Reviews
Reviewers' Company Size
Adversus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
20.0%
Marketing and Advertising
15.6%
Insurance
8.9%
Information Technology and Services
6.7%
Computer Software
6.7%
Other
42.2%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.4%
Telecommunications
5.8%
Education Management
5.3%
Other
64.1%
Alternatives
Discussions
How can you solve - BlueTooth issues with Mac..
1 Comment
MH
It seems that it's not your headset that is the issue, but more likely your internet connection. If you're working with a Wi-Fi setup, you should consider...Read more
Adversus has no more discussions with answers
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
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