Compare Adversus and Talkdesk 
At a Glance
Market Segments
Small-Business (84.4% of reviews)
Mid-Market (60.3% of reviews)
Entry-Level Pricing
Starting at €118.00
Free 25 Licenses Free to Start
Adversus
Star Rating
(51)4.8 out of 5
Market Segments
Small-Business (84.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at €118.00
Browse all 2 pricing plansTalkdesk
Star Rating
(2,500)4.4 out of 5
Market Segments
Mid-Market (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in overall user satisfaction, reflected in its higher G2 Score compared to Adversus. Users appreciate the platform's ability to handle customer service calls and emails in one location, which enhances organization and response times.
- Users say that Talkdesk's implementation process is notably quick and intuitive, allowing agents to start taking calls with minimal training. This is a significant advantage for teams looking to ramp up quickly, as highlighted by feedback on the system's stable call quality even during peak hours.
- Reviewers mention that while Adversus is praised for its user-friendly interface and intelligent dialing capabilities, it lacks the extensive feature set that Talkdesk offers. Users of Adversus appreciate its lead management tools, but some feel it doesn't match the comprehensive support and flexibility provided by Talkdesk.
- According to verified reviews, Talkdesk shines in its call routing and IVR flows, which users find flexible and easy to configure. This flexibility is a key factor for businesses that require tailored customer interactions, making it a preferred choice for mid-market companies.
- Users highlight that Adversus provides excellent support and data management features, which are beneficial for small businesses. However, the limited number of recent reviews suggests that it may not be as widely adopted or tested in diverse environments compared to Talkdesk.
- Reviewers note that while both platforms have similar scores in meeting requirements, Talkdesk's higher ratings in ease of use and setup indicate a more user-friendly experience overall. Users appreciate how easy it is to keep conversations organized in Talkdesk, which is crucial for maintaining high levels of customer service.
Pricing
Entry-Level Pricing
Adversus
Annually
Starting at €118.00
All prices are excl. VAT
- Free telephony in EU/UK
- Full access to all features
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
Adversus
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
8.9
27
8.9
2,030
Ease of Use
8.9
29
9.1
2,040
Ease of Setup
8.5
28
8.8
1,064
Ease of Admin
8.7
33
8.9
932
Quality of Support
9.9
34
8.8
1,807
Has the product been a good partner in doing business?
9.5
33
8.9
915
Product Direction (% positive)
9.3
35
8.7
1,935
Features by Category
Dialing Options
8.9
14
|
Verified
9.2
319
9.2
13
|
Verified
9.2
293
Not enough data
8.3
9
Agent Tools
8.5
11
9.2
251
|
Verified
8.4
15
|
Verified
9.1
255
|
Verified
9.0
13
|
Verified
9.4
349
|
Verified
Automation
9.0
8
|
Verified
9.1
243
|
Verified
Not enough data
9.1
260
|
Verified
Not enough data
8.9
225
|
Verified
Agentic AI - Auto Dialer
Not enough data
7.9
8
Not enough data
8.3
8
AI Capabilities - Auto Dialer
Not enough data
8.1
8
Not enough data
7.9
8
Not enough data
8.3
8
Administration
Not enough data
9.1
165
Not enough data
9.1
158
Not enough data
9.0
161
Knowledge Management
Not enough data
9.2
160
Not enough data
9.1
156
Not enough data
9.1
161
Compliance
Not enough data
9.2
159
Not enough data
9.2
155
Not enough data
9.2
158
Not enough data
9.1
156
Customer Support
Not enough data
9.1
158
Not enough data
9.0
153
Not enough data
9.0
148
Data Security
Not enough data
9.2
146
Not enough data
9.2
147
Not enough data
9.3
155
Not enough data
9.2
143
Administration
Not enough data
9.1
165
Not enough data
9.2
177
Not enough data
9.2
184
Generative AI
Not enough data
8.7
48
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.1
370
Not enough data
9.0
341
Not enough data
8.9
378
Engagement
Not enough data
9.0
356
Not enough data
9.2
379
Not enough data
9.0
367
Performance
Not enough data
9.0
361
Not enough data
9.2
363
Generative AI
Not enough data
8.9
79
Not enough data
8.6
78
Channels
9.7
5
9.2
821
|
Verified
Feature Not Available
8.6
541
|
Verified
Feature Not Available
8.4
525
|
Verified
9.7
5
8.3
517
|
Verified
Feature Not Available
8.5
548
|
Verified
Generative AI
Not enough data
8.1
182
Functions
Not enough data
8.9
961
|
Verified
Not enough data
9.0
981
|
Verified
Not enough data
9.0
833
|
Verified
Not enough data
8.7
575
|
Verified
9.7
5
8.8
590
|
Verified
Not enough data
9.1
716
|
Verified
9.3
5
8.9
712
Feature Not Available
8.9
658
|
Verified
Agentic AI - Contact Center
Not enough data
8.0
27
Not enough data
8.5
27
Not enough data
8.2
27
Not enough data
8.1
27
Administrative
9.7
5
8.8
909
|
Verified
8.9
6
9.1
927
|
Verified
9.4
6
8.8
1015
|
Verified
9.7
5
9.1
714
|
Verified
Not enough data
8.8
575
|
Verified
ServiceNow Apps
Not enough data
9.4
43
Not enough data
9.4
42
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
256
|
Verified
Not enough data
9.1
237
|
Verified
Not enough data
8.8
206
|
Verified
Not enough data
8.8
216
|
Verified
Not enough data
8.8
212
|
Verified
Administration
Not enough data
9.0
236
|
Verified
Not enough data
9.2
253
|
Verified
Not enough data
9.2
256
|
Verified
Not enough data
8.7
206
|
Verified
Not enough data
9.0
213
|
Verified
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.3
186
Not enough data
7.9
195
Not enough data
8.8
217
Not enough data
8.9
220
Not enough data
9.0
220
Not enough data
8.9
210
Not enough data
8.8
211
Generative AI
Not enough data
7.7
96
Workforce Management
Not enough data
9.0
217
Not enough data
8.9
209
Call Center Infrastructure (CCI)
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.8
20
Not enough data
8.8
20
Administrative
Not enough data
9.2
222
Not enough data
8.9
224
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.2
67
Not enough data
8.1
68
Not enough data
8.2
68
Automation
Not enough data
8.0
67
Not enough data
8.2
67
Not enough data
8.2
67
Artificial Intelligence
Not enough data
8.0
68
Not enough data
8.3
67
Not enough data
8.0
65
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
16
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.2
27
Not enough data
8.9
21
Not enough data
8.3
23
Not enough data
9.3
23
Not enough data
Not enough data
Not enough data
Contacts
8.5
22
Not enough data
9.0
23
Not enough data
9.1
22
Not enough data
Insights
9.0
28
Not enough data
8.5
24
Not enough data
7.9
17
Not enough data
8.4
24
Not enough data
8.8
20
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.6
32
Not enough data
7.9
33
Not enough data
7.9
32
Not enough data
8.3
34
Not enough data
8.3
32
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.2
32
Not enough data
8.2
32
Not enough data
8.0
32
Not enough data
8.4
37
Automation
Not enough data
7.9
36
Not enough data
8.2
33
Not enough data
7.9
32
Autonomy
Not enough data
7.8
32
Not enough data
8.2
32
Not enough data
7.8
33
Not enough data
7.9
32
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Adversus and Talkdesk are categorized as Contact Center and Auto Dialer
Unique Categories
Adversus is categorized as Outbound Call Tracking
Talkdesk is categorized as AI Customer Support Agents, AI Voice Assistants, Customer Service Automation, Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, ServiceNow Store Apps, Contact Center Workforce, Call Center Infrastructure (CCI), Proactive Notification, Digital Customer Service Platforms, Conversational Support, Customer Self-Service, Conversation Intelligence, and Multilingual Customer Support
Reviews
Reviewers' Company Size
Adversus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
20.0%
Marketing and Advertising
15.6%
Insurance
8.9%
Computer Software
6.7%
Information Technology and Services
6.7%
Other
42.2%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.4%
Telecommunications
5.8%
Education Management
5.3%
Other
64.2%
Alternatives
Discussions
How can you solve - BlueTooth issues with Mac..
1 Comment
MH
It seems that it's not your headset that is the issue, but more likely your internet connection. If you're working with a Wi-Fi setup, you should consider...Read more
Adversus has no more discussions with answers
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
2 Comments
GM
Talkdesk is revolutionizing customer service operations with its innovative call center solutions in several ways:
AI-Powered Tools: Enhances interactions...Read more
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