Introducing G2.ai, the future of software buying.Try now
Compare Action1 and ManageEngine ServiceDesk Plus 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow IT Service Management
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Heimdal
Visit Website
At a Glance
Market Segments
Mid-Market (58.4% of reviews)
Mid-Market (59.4% of reviews)
Entry-Level Pricing
Starting at $0.00 200 endpoints FREE forever
Starts at $1195 (For 10 technicians annually)
Action1
Star Rating
(812)4.9 out of 5
Market Segments
Mid-Market (58.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $0.00 200 endpoints FREE forever
Free Trial is available
Learn more about Action1ManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ManageEngine ServiceDesk Plus excels in its Ticketing System, with a score of 9.0, providing a robust platform for managing support requests. In contrast, Action1's ticketing functionality is rated significantly lower at 5.4, indicating a less effective system for handling tickets.
- Reviewers mention that Action1 shines in Remote Access, achieving a perfect score of 10.0, which allows for seamless support and troubleshooting. Meanwhile, ManageEngine ServiceDesk Plus also performs well in this area with a score of 8.5, but it does not match the exceptional capabilities of Action1.
- G2 users highlight the superior Patch Management feature of ManageEngine ServiceDesk Plus, which received a perfect score of 10.0, making it a top choice for organizations focused on maintaining system security. Action1, while still strong, scored 9.7, indicating it is slightly less effective in this critical area.
- Users on G2 report that ManageEngine ServiceDesk Plus offers a more comprehensive Asset Management system with a score of 9.8, which includes detailed tracking and reporting features. Action1, with a score of 8.6, provides solid asset management but lacks some of the advanced functionalities found in ManageEngine.
- Reviewers mention that Action1's Device Control capabilities are rated highly at 9.0, allowing for effective management of devices within an organization. In comparison, ManageEngine ServiceDesk Plus scored 8.6, indicating it is competent but not as robust as Action1 in this specific area.
- Users say that ManageEngine ServiceDesk Plus has a more user-friendly Ticket Creation User Experience with a score of 8.2, making it easier for users to submit requests. Action1 does not provide a comparable experience, which may hinder user satisfaction in ticket submission.
Pricing
Entry-Level Pricing
Action1
First 200 Endpoints Free - No Feature Limits
Starting at $0.00
200 endpoints FREE forever
First 200 endpoints are free forever. Scale as needed.
To request the quote, please fill out the form on the company's website.
- Third-Party Patching
- Cross-OS Patching
- Vulnerability Management & Remediation
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Free Trial
Action1
Free Trial is available
ManageEngine ServiceDesk Plus
Free Trial is available
Ratings
Meets Requirements
9.3
701
8.6
216
Ease of Use
9.5
718
8.5
216
Ease of Setup
9.7
711
8.1
158
Ease of Admin
9.5
681
8.4
157
Quality of Support
9.3
513
8.1
201
Has the product been a good partner in doing business?
9.6
622
8.3
149
Product Direction (% positive)
9.9
696
8.2
208
Features by Category
Ticket and Case Management
Not enough data
8.5
32
Not enough data
8.7
33
Not enough data
8.6
32
Not enough data
8.9
31
Not enough data
8.4
32
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Generative AI
Not enough data
6.8
13
Not enough data
6.9
13
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Platform
Not enough data
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Administration
Not enough data
8.8
38
|
Verified
Not enough data
8.8
38
|
Verified
Not enough data
8.9
39
|
Verified
Service Desk
Not enough data
9.2
41
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.8
40
|
Verified
Management
Not enough data
8.6
37
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.1
34
|
Verified
Functionality
Not enough data
9.1
38
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.5
38
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.0
341
Not enough data
8.3
99
Not enough data
8.1
94
Not enough data
Monitoring and Management
8.8
340
Not enough data
7.9
336
Not enough data
8.9
344
Not enough data
9.6
349
Not enough data
7.4
100
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
7.8
97
Not enough data
Service Management
8.0
336
Not enough data
6.8
93
Not enough data
4.9
92
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.1
102
Not enough data
6.9
100
Not enough data
7.1
98
Not enough data
5.8
97
Not enough data
5.7
97
Not enough data
5.9
98
Not enough data
5.9
99
Not enough data
Monitoring
Not enough data
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Management Tools
Not enough data
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Generative AI
Not enough data
7.6
12
Not enough data
7.6
12
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.4
341
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
346
Not enough data
7.5
322
Not enough data
8.1
333
Not enough data
Maintenance
9.0
342
Not enough data
Feature Not Available
Not enough data
Communication
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Security
8.0
315
Not enough data
8.7
327
Not enough data
Device Support
6.1
314
Not enough data
7.0
318
Not enough data
Feature Not Available
Not enough data
Performance
8.6
334
Not enough data
Generative AI
Feature Not Available
Not enough data
Generative AI - Autonomous Endpoint Management
5.0
57
Not enough data
5.4
57
Not enough data
5.1
57
Not enough data
Monitoring and Management - Autonomous Endpoint Management
9.3
59
Not enough data
8.8
57
Not enough data
6.6
57
Not enough data
9.2
59
Not enough data
Incident Management
Not enough data
8.7
93
Not enough data
8.6
95
Not enough data
8.8
99
Not enough data
7.9
91
Not enough data
8.1
89
Reporting
Not enough data
8.3
95
Not enough data
8.5
86
Not enough data
8.0
74
Access & Usability
Not enough data
7.2
74
Not enough data
8.1
80
Not enough data
8.6
91
Not enough data
7.9
67
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.4
324
Not enough data
7.6
313
Not enough data
8.4
319
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
325
Not enough data
Feature Not Available
Not enough data
Platform
7.7
310
Not enough data
5.3
304
Not enough data
8.8
315
Not enough data
9.1
323
Not enough data
Security
6.8
305
Not enough data
8.6
313
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Action1 and ManageEngine ServiceDesk Plus share no categories
Unique Categories
Action1 is categorized as Patch Management, Remote Monitoring & Management (RMM), Remote Support, Endpoint Management, Remote Desktop, and Autonomous Endpoint Management (AEM)
ManageEngine ServiceDesk Plus is categorized as IT Service Management (ITSM) Tools, Service Desk, Incident Management, and Help Desk
Reviews
Reviewers' Company Size
Action1
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.9%
Manufacturing
7.4%
Computer & Network Security
6.9%
Primary/Secondary Education
5.8%
Non-Profit Organization Management
3.9%
Other
66.1%
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Alternatives
Discussions
Asking for patch management
1 Comment
Official Response from Action1
Hey Van, thanks for reaching out. I'm here to assist you.
1. Absolutely, with Action1, you can customize patching policies according to your requirements,...Read more
What is Action1 RMM used for?
1 Comment
Official Response from Action1
Thanks for asking! Action1 offers comprehensive features empowering you to automate your patch management process. First, you can stay up-to-date with...Read more
Action1 has no more discussions with answers
ManageEngine ServiceDesk Plus has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
