Compare 7shifts and When I Work 
At a Glance
Market Segments
Small-Business (55.6% of reviews)
Small-Business (61.1% of reviews)
Entry-Level Pricing
Free Per Month
$2.50 1 user Per Month
7shifts
Star Rating
(121)4.5 out of 5
Market Segments
Small-Business (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 4 pricing plansWhen I Work
Star Rating
(375)4.4 out of 5
Market Segments
Small-Business (61.1% of reviews)
Pros & Cons
Entry-Level Pricing
$2.50 1 user Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that When I Work excels in user experience, with many praising its aesthetic design and intuitive navigation. Users appreciate how easy it is to use, making daily scheduling tasks straightforward and efficient.
- Users say that 7shifts offers strong communication features, allowing managers to message the entire company in one go. This capability is particularly valued in fast-paced environments where quick updates are essential.
- Reviewers mention that When I Work integrates seamlessly with payroll systems, simplifying the process of importing hours. This integration has been highlighted as a significant time-saver, especially for businesses that previously relied on manual entry.
- According to verified reviews, 7shifts has a slight edge in setup and support, with users noting that the onboarding process is smooth and customer service is responsive. However, some users feel that recent updates have not been as impactful, particularly in regions like Canada.
- G2 reviewers highlight that While When I Work has a higher overall satisfaction score, 7shifts maintains a competitive star rating, indicating that both platforms have their strengths. Users appreciate the specific features of each, such as When I Work's dashboard and 7shifts' payroll and tips distribution functionalities.
- Users report that When I Work has a larger volume of recent reviews, suggesting a more active user base and ongoing improvements. This feedback loop allows the platform to adapt quickly to user needs, while 7shifts has fewer recent reviews, which may indicate less frequent updates or engagement.
Pricing
Entry-Level Pricing
7shifts
Comp
Free
Per Month
Get started with basic scheduling for single locations with up to 15 employees.
- Basic scheduling
- One-way announcements
- Availability and time off requests
When I Work
Single Location or Schedule
$2.50
1 user Per Month
Everything you need to effectively manage a single team or location. All plans include scheduling, time & attendance tracking, and team communication.
- One-click Auto Scheduling
- Unlimited schedule templates
- Time off & availability management
Free Trial
7shifts
Free Trial is available
When I Work
Free Trial is available
Ratings
Meets Requirements
9.1
98
8.8
313
Ease of Use
9.3
100
8.7
317
Ease of Setup
9.1
69
8.7
179
Ease of Admin
9.2
68
8.8
168
Quality of Support
9.2
87
8.4
250
Has the product been a good partner in doing business?
9.3
65
8.7
159
Product Direction (% positive)
8.6
92
8.9
299
Features by Category
Employee Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Taxes
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
8.2
29
Logistics
Not enough data
7.8
30
Not enough data
7.8
29
Not enough data
8.0
29
Management
Not enough data
8.1
30
Not enough data
8.2
29
Not enough data
8.3
29
Not enough data
8.8
27
Not enough data
8.6
28
Not enough data
8.8
28
Not enough data
8.6
28
Monitoring
Not enough data
7.9
28
Not enough data
8.2
28
Not enough data
8.0
28
Platform Basics
8.4
33
Not enough data
8.9
36
Not enough data
8.4
33
Not enough data
Platform Data
9.0
37
Not enough data
8.8
37
Not enough data
Platform Additional Functionality
9.1
27
Not enough data
9.3
35
Not enough data
9.4
35
Not enough data
Agentic AI - Restaurant Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.0
7
Not enough data
9.0
7
Not enough data
Back Office
6.7
5
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
3.7
5
Not enough data
Front of Office
4.5
7
Not enough data
3.9
6
Not enough data
3.3
5
Not enough data
3.3
5
Not enough data
Platform Data
6.7
7
Not enough data
Agentic AI - Restaurant Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
5.7
5
Not enough data
Not enough data
Not enough data
Platform Basics
7.9
43
8.0
68
8.5
45
9.0
80
8.6
42
8.8
80
Platform Content
8.1
42
8.4
68
7.2
35
8.0
50
7.2
35
Feature Not Available
Platform Additional Functionality
7.7
38
7.6
59
8.7
42
9.0
77
8.0
38
8.0
58
8.1
34
8.6
61
7.9
39
8.2
62
Employee Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tip Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Tracking
Not enough data
8.9
96
Not enough data
8.6
85
Not enough data
8.9
69
Client Invoicing
Not enough data
8.1
47
Not enough data
8.2
46
Not enough data
7.7
49
Mobile Time Tracking
Not enough data
9.0
89
Administration
Not enough data
8.3
65
Not enough data
8.8
83
Not enough data
8.9
91
Not enough data
8.7
63
Not enough data
8.8
84
Platform
Not enough data
8.5
68
Not enough data
8.2
57
Not enough data
8.4
59
Not enough data
8.9
90
Not enough data
8.9
84
Not enough data
7.7
61
Platform
Not enough data
8.1
70
Not enough data
7.1
34
Not enough data
7.9
51
Not enough data
8.6
76
Not enough data
8.9
78
Not enough data
8.8
77
Not enough data
8.2
61
Not enough data
8.6
76
Workforce Management Platform Features
Not enough data
8.4
76
Not enough data
9.2
120
Not enough data
8.9
107
Not enough data
8.9
100
Not enough data
8.0
71
Not enough data
8.0
71
Not enough data
8.1
69
Not enough data
8.7
89
Not enough data
8.7
104
Not enough data
8.3
102
Categories
Categories
Shared Categories
7shifts and When I Work are categorized as Employee Scheduling
Unique Categories
7shifts is categorized as Tip Distribution, Restaurant Scheduling, Payroll, and Restaurant Management
Reviews
Reviewers' Company Size
7shifts
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
When I Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Restaurants
50.4%
Food & Beverages
18.8%
Hospitality
14.5%
Entertainment
3.4%
Retail
1.7%
Other
11.1%
Hospital & Health Care
9.6%
Retail
7.9%
Hospitality
6.2%
Food & Beverages
5.6%
Consumer Services
4.8%
Other
66.0%
Discussions
How does the 14-day free trial work?
1 Comment
Official Response from 7shifts
Once you sign up to 7shifts, you immediately get access to all features in 7shifts for 14 days. If you have any questions, we have fast support that will be...Read more
Do I have to sign a contract?
1 Comment
Official Response from 7shifts
We offer term agreements for those clients looking to take advantage of an Enterprise discount model. Clients have the option to pay monthly or annually...Read more
What form of payment do you accept?
1 Comment
Official Response from 7shifts
We currently accept payment via credit card as well as ACH (automatic bank withdrawals), by request. You can select whether to be charged monthly or...Read more
How can I interface with my Scheduling Coordinator about requests other than time off?
3 Comments
Official Response from When I Work
Hi Matthew! Tiffany here with When I Work Customer Care. We offer real time communication with your team through Workchat. Here is our guide that goes over...Read more
Can you integrate it with Tsheets?
2 Comments
Official Response from When I Work
Hi Melinda! Tiffany here with When I Work Customer Care. We do not integrate with T-Sheets but I understand how this would be a beneficial option! We do...Read more
Airplane mode/Phone off
2 Comments
Official Response from When I Work
Hi Mandi! Tiffany here with When I Work Customer Care. The app only captures an employee's location at the time of Clock In and Clock Out. It does not...Read more
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