HotSchedules Reviews & Product Details

It works well as a digital scheduler for my hourly teams. More often than not, new employees already have experience with this software from previous roles, which makes onboarding and day-to-day use smoother. Review collected by and hosted on G2.com.

When we get into enterprise-level services and capabilities, it becomes a bit harder to navigate. The platform has a long list of options, screens, and access levels you can use to customize your business, but it feels less like reviewing a list and selecting what you want and more like asking whether they can do what you think you need. From there, it turns into a process of figuring out if the feature exists, what it actually includes, and who is able to use it. Review collected by and hosted on G2.com.

What I like best about HotSchedules is the forecasting and labor planning functionality. The forecasts have been very accurate for our operation, which gives our managers more confidence when preparing their schedules.

The combination of AI Forecasting and Labor Optimization also helps us better understand the staffing levels needed based on expected business demand and our labor rules. This has helped us maximize our labor resources at the restaurant level while still covering the operational needs of each location.

Overall, it gives us a more consistent and data-driven approach to labor planning. Review collected by and hosted on G2.com.

The main area I think could be improved is the level of control available to company administrators.

There are still many situations where we need to open a support ticket with Fourth instead of being able to resolve the issue directly. In some cases, relatively simple issues can take longer to resolve than they probably should.

I also think some of the troubleshooting instructions could be more user-friendly for restaurant employees such as servers, cooks, and other team members who are not very familiar with technical procedures.

Giving company administrators more ability to resolve common issues directly would improve the overall experience. Review collected by and hosted on G2.com.

I love working in HotSchedules because the website is very user friendly and the reporting has been fantastic. It has cut down the time it takes to review labor exceptions and correct shift inaccuracies. I can easily switch between locations and it has made reviewing data much more efficient. Review collected by and hosted on G2.com.

I dislike that the managers can assign any employee to any schedule. This has caused some issues where the manager changes a job code after the shift to a schedule that the employee does not have a job code for. I think that employees should only be able to be added to schedules that have a job code that corresponds. Review collected by and hosted on G2.com.

Integrations, budgeting, and labor tools that help me create a profitable, executable schedule for the restaurant industry. Review collected by and hosted on G2.com.

Support over the years has been hit or miss. After opening more than 20 locations with this integrated software, I’ve experienced a wide range of support quality. That said, they’ve definitely stepped up their game over the last few years, and overall things feel much smoother than they used to be. Review collected by and hosted on G2.com.

I find HotSchedules very easy to use with its user-friendly appearance, which makes it simple to navigate. I really value the ease of pulling reports quickly. It also helps me easily identify when an employee last worked, which is useful for reviewing status eligibility for benefits and vacations. Review collected by and hosted on G2.com.

I don't have any issues with HotSchedules. Review collected by and hosted on G2.com.

The scheduling platform, the forecasting/labor platform, and the store log notes are all excellent tools, and I’ve found each one genuinely helpful. Review collected by and hosted on G2.com.

It is very disappointing to me that, in the punch records screen, HotSchedules does not flag missing punch outs (resulting in 4am the following day 'auto punch out'). Also, HotSchedules does not flag duplicate punch records which have occurred a few times over this past year as well. In one case it happened to every single employee had a duplicate punch record. As a payroll administrator this makes my job quite difficult because I cannot 100% true HotSchedules due to these issues. Review collected by and hosted on G2.com.

The ease of use has made it a great experience for in-store users. Review collected by and hosted on G2.com.

There aren’t many drawbacks to the platform, if any. While it’s on the higher end price-wise, it has become an integral part of our business. Review collected by and hosted on G2.com.

I like that HotSchedules is simple to use, which really makes scheduling a breeze. The HotSchedules app for employees is also a strong point, allowing us to handle payroll on the go from a tablet. It's easy to use and straightforward, which keeps everything in sync for the team. Review collected by and hosted on G2.com.

I have a different login for every one of the hotels that I have to do payroll for. Just one login would be great. Review collected by and hosted on G2.com.

I like how the user interface is easy to use. Scheduling makes it easy with employees being able to request time off and pick up/drop off shifts. Review collected by and hosted on G2.com.

Ticket systems and support can take long periods of time to get resolved. Some systems performance can be laggy. Review collected by and hosted on G2.com.

Simplicity, Employee communication and Certification tracking with reminders. Review collected by and hosted on G2.com.

Survey option doesn't work well. Reports could be better too Review collected by and hosted on G2.com.