Introducing G2.ai, the future of software buying.Try now
Compare 3CX and Nextiva 
Featured Products
At a Glance
Market Segments
Mid-Market (55.5% of reviews)
Small-Business (78.2% of reviews)
Entry-Level Pricing
Free 10 Users
Starting at $15.00 1 User Per Month
3CX
Star Rating
(522)4.4 out of 5
Market Segments
Mid-Market (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansNextiva
Star Rating
(3,435)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nextiva excels in customer support, with many users highlighting its excellent service and responsiveness. One user mentioned that implementing the software for each agent is straightforward, making it a reliable choice for businesses that prioritize support.
- Users say that 3CX stands out for its intuitive management and configuration, with one reviewer appreciating how all features are centralized in one place. This ease of use is particularly beneficial for teams looking to streamline their communication processes.
- According to verified reviews, Nextiva's call recording feature is a significant asset for small businesses, allowing users to review calls for quality assurance. This functionality is noted as instrumental in improving communication scripts, showcasing its practical value for daily operations.
- Reviewers mention that 3CX offers a user-friendly experience across devices, with distinct versions for both computers and mobile phones. This flexibility is appreciated by users who need to stay connected on the go, enhancing overall accessibility.
- G2 reviewers highlight that while both platforms have strong features, Nextiva's integration capabilities make it easier to generate reports and connect with customers. Users find this particularly useful for tracking performance and improving service delivery.
- Users report that 3CX's automatic call handling is a standout feature, ensuring that calls are never missed. This reliability is a key advantage for teams that require consistent communication without interruptions, making it a strong contender for businesses focused on operational efficiency.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Free Trial
3CX
Free Trial is available
Nextiva
No trial information availableRatings
Meets Requirements
8.9
349
9.0
2,766
Ease of Use
9.0
356
8.7
2,802
Ease of Setup
8.8
237
8.4
2,093
Ease of Admin
9.0
222
8.6
1,986
Quality of Support
7.9
317
9.0
2,752
Has the product been a good partner in doing business?
8.6
211
8.9
1,967
Product Direction (% positive)
8.5
351
8.3
2,653
Features by Category
Channels
9.3
127
|
Verified
9.4
196
Feature Not Available
7.9
178
8.6
94
|
Verified
7.7
175
7.3
68
8.2
181
Feature Not Available
8.2
170
Generative AI
6.9
24
7.6
85
Functions
8.9
180
|
Verified
8.7
176
8.9
185
|
Verified
8.6
175
8.9
182
|
Verified
8.8
176
Feature Not Available
8.1
173
8.2
94
8.2
171
9.1
118
8.5
179
8.8
99
8.5
171
8.4
96
|
Verified
8.4
167
Agentic AI - Contact Center
6.4
14
8.8
12
6.8
14
9.3
12
7.1
13
9.3
12
7.2
13
9.3
12
Administrative
8.2
150
|
Verified
8.3
169
9.0
179
|
Verified
9.1
177
8.5
184
|
Verified
8.9
177
9.0
115
8.4
167
8.3
104
|
Verified
8.3
162
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
41
8.1
469
8.9
49
8.6
669
9.1
47
8.6
587
8.9
50
8.9
695
9.0
48
8.8
608
9.2
43
8.3
505
9.1
47
8.6
606
Generative AI
7.0
15
7.7
296
Workforce Management
9.2
49
8.8
610
8.7
48
8.7
568
Call Center Infrastructure (CCI)
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Administrative
9.1
50
8.7
597
8.6
49
8.7
627
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Basic Communication - Cloud PBX
9.7
24
9.2
27
8.9
22
9.0
28
9.7
22
9.3
27
8.4
23
8.5
25
9.6
23
8.5
27
9.8
23
9.1
27
Advanced Features - Cloud PBX
8.6
21
9.1
27
7.7
22
9.2
28
8.0
22
9.2
28
7.1
22
9.2
27
Platform Basics - VoIP Providers
9.4
20
8.6
61
9.6
20
8.8
66
8.5
20
8.4
60
9.1
20
8.2
60
9.2
20
8.0
57
9.3
20
7.9
57
Basic Communication
9.5
191
|
Verified
9.2
1641
|
Verified
8.4
133
|
Verified
7.9
903
|
Verified
8.3
133
|
Verified
8.3
1049
|
Verified
8.2
118
|
Verified
7.7
836
8.8
173
|
Verified
8.6
1161
|
Verified
9.5
185
|
Verified
9.1
1342
|
Verified
Agentic AI - VoIP Providers
6.5
10
7.8
43
8.0
9
8.1
42
7.2
9
7.8
43
7.2
9
7.8
44
Access
8.5
118
|
Verified
8.0
910
8.5
155
|
Verified
8.2
904
8.4
165
|
Verified
8.5
1040
|
Verified
Advanced Features
8.5
172
|
Verified
8.3
1176
|
Verified
9.0
162
|
Verified
8.6
1241
|
Verified
Feature Not Available
9.1
1480
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
8.8
8
Extensions
Feature Not Available
8.5
151
|
Verified
9.7
24
|
Verified
9.1
159
|
Verified
9.1
23
|
Verified
8.8
149
|
Verified
Features
9.5
24
|
Verified
9.2
182
|
Verified
Feature Not Available
8.5
154
8.8
19
|
Verified
8.3
145
|
Verified
9.4
28
|
Verified
9.0
158
|
Verified
8.6
27
|
Verified
8.5
149
|
Verified
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
3CX and Nextiva are categorized as UCaaS Platforms, VoIP Providers, Contact Center, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Unique Categories
3CX is categorized as Live Chat and Video Conferencing
Nextiva is categorized as AI Voice Assistants
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.6%
Telecommunications
5.1%
Education Management
4.9%
Construction
4.6%
Other
69.7%
Hospital & Health Care
6.0%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.4%
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
did you work on a solution to have sms issue with 3CX ?
1 Comment
TN
Yes 3CX v16 Update 7 (Alpha to be released next week) will integrate with business text messaging as well as Facebook messages. Read more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
If we need more lines in the future as our business grows, do we have to purchase new phones as well?
2 Comments
RW
Julianne, the answer depends on your current phones and service package with Nextiva. We have multiple numbers configured to ring one or more phones as well...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
