# 3CX vs Nextiva Comparison
---
## AI Generated Summary
- **G2 reviewers report** that 3CX offers exceptional flexibility and control, making it a strong choice for technical users. Many appreciate its ability to be self-hosted on simple servers while maintaining good performance, which is a significant advantage for those looking for a customizable solution.
- **Users say** that Nextiva excels in user-friendliness, particularly highlighting its intuitive GUI that simplifies device management. Reviewers have noted that the platform allows them to manage phone devices effortlessly, which can be a game-changer for small businesses looking to streamline operations.
- **According to verified reviews** , Nextiva's support team is highly praised for their responsiveness, resolving issues quickly and efficiently. This level of support is particularly beneficial for users who may not have extensive technical expertise, ensuring that help is readily available when needed.
- **Reviewers mention** that while 3CX has a rich feature set at a competitive price, some users find it challenging to configure to their specific workflows. This can be a drawback for businesses that require a more tailored approach to their communication needs.
- **G2 reviewers highlight** that Nextiva's all-in-one app experience, which includes video chat and mobile access, allows users to stay connected without switching between multiple applications. This integration is particularly appreciated by those who value convenience and efficiency in their daily operations.
- **Users report** that 3CX shines in its call management capabilities, with features like advanced call routing and IVR systems receiving high marks. However, some users feel that Nextiva's overall performance in analytics and reporting tools is superior, providing deeper insights into call data and team performance.



---
## Frequently Asked Questions

### What is the difference between 3CX vs Nextiva?

Nextiva stands out for its superior customer support and higher overall G2 rating, while 3CX is favored for its ease of setup and flexibility.

| | [3CX](https://www.g2.com/products/3cx/reviews) | [Nextiva](https://www.g2.com/products/nextiva/reviews) |
| --- | --- | --- |
| G2 Rating (reviews) | 4.4/5 (547 reviews) | 4.5/5 (3620 reviews) |
| Largest Segment | Mid-Market | Small-Business |
| Ease of Setup score | 8.8 | 8.4 |
| Quality of Support score | 7.9 | 9.0 |
| Top Reviewer-Cited Strength | Ease of Use (42 all-time mentions) | Customer Support (135 all-time mentions) |



### How do the pricing models of 3CX and Nextiva compare?

Reviewers consider 3CX the stronger value on price and cost satisfaction, with a higher satisfaction score for pricing.

- **3CX:** In recent reviews, many highlight 3CX's feature set to price value as unmatched in the industry, with frequent mentions of cost savings and affordability.
- **Nextiva:** Recent reviews note that Nextiva can become expensive as additional features and users are added, and some small-business reviewers cite frustration with contract terms and pricing for basic VoIP features.
- **Switching reasons:** Reviewers switching away from Nextiva cite high costs and contract lock-in as primary reasons for seeking alternatives.



### What are the best alternatives to 3CX and Nextiva?

The top three alternatives to 3CX and Nextiva are Genesys Cloud CX, Aircall, and RingEX.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [3CX](https://www.g2.com/products/3cx/reviews) | 4.4/5 (547 reviews) | Mid-Market | Reviewers highlight unmatched feature-to-price value and cost savings. | Ease of Use (42 all-time mentions) |
| [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5 (3620 reviews) | Small-Business | Reviewers note pricing can become expensive with added features and users. | Customer Support (135 all-time mentions) |
| [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5 (1558 reviews) | Mid-Market | — | Omnichannel capabilities and scalability |
| [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5 (1643 reviews) | Small-Business | — | Ease of use and quick deployment |
| [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5 (1432 reviews) | Small-Business | — | Reliable call quality and integrations |



### Which Contact Center features should I prioritize when comparing 3CX and Nextiva?

Buyers comparing 3CX and Nextiva should prioritize customer support, ease of setup, integrations, mobile capabilities, and pricing satisfaction.

- **Customer Support:** Nextiva scores 9.0, 3CX scores 7.9; Nextiva has 135 all-time support mentions, 3CX has 15.
- **Ease of Setup:** 3CX scores 8.8, Nextiva 8.4; 3CX has 21 all-time mentions for easy setup.
- **Integrations:** 3CX has 20 all-time mentions for integrations; Nextiva reviewers cite CRM and business app integrations in recent reviews.
- **Mobile Capabilities:** Both products are frequently praised for mobile features in recent reviews, with 3CX noted for flexibility and Nextiva for unified mobile and desktop experience.
- **Pricing Satisfaction:** 3CX is cited for unmatched feature-to-price value and affordability, while Nextiva receives mixed feedback on pricing as features and users scale.



### What are the pros and cons of 3CX vs Nextiva?

Nextiva's headline strength is customer support, while 3CX is most praised for ease of use and setup.

- **3CX strengths:** Ease of Use (42 all-time mentions), Easy Setup (21), Flexibility (23), Integrations (20), Affordability (12), Reliability (31).
- **3CX trade-offs:** Reviewers note complex processes (11), limited or paid support, and occasional issues with mobile app reliability and reporting.
- **Nextiva strengths:** Customer Support (135 all-time mentions), Reliability (90), Call Quality (56), Helpful (111), User Interface (46), Flexibility (28), Unified communications and scalability.
- **Nextiva trade-offs:** Reviewers mention texting limitations (12), higher costs as features/users increase, and contract lock-in for small businesses.



### Is 3CX or Nextiva better for small businesses?

Nextiva is the better fit for small businesses, with the largest reviewer segment and strong small-business sentiment.

- **3CX:** Largest segment is Mid-Market; reviewers highlight flexibility and cost savings but less focus on small-business needs.
- **Nextiva:** Largest segment is Small-Business; reviewers consistently praise ease of use, onboarding, and customer support for small teams.



### Which Contact Center platform has better integrations?

Reviewers favor 3CX for integrations, with more all-time mentions and specific CRM integration highlights.

- **3CX:** Integrations cited in 20 all-time reviews, with recent mentions of HubSpot and CRM integrations.
- **Nextiva:** Recent reviews mention CRM and business application integrations, but no all-time mention count is supplied.



### How do 3CX and Nextiva compare on customer support?

Nextiva outperforms 3CX on Quality of Support by a material margin, scoring 9.0 versus 7.9.

- **3CX:** Reviewers describe support as helpful when available but note limitations, paid support, and slower response times.
- **Nextiva:** Reviewers consistently praise responsive, knowledgeable, and prompt support, with 135 all-time mentions for customer support.



### Which is easier to implement, 3CX or Nextiva?

3CX and Nextiva are near parity on Ease of Setup, with 3CX scoring 8.8 and Nextiva 8.4, a difference below the materiality threshold.

- **3CX:** Reviewers frequently cite easy and quick setup, especially for technically inclined users, with 21 all-time mentions for easy setup.
- **Nextiva:** Reviewers highlight intuitive onboarding, accessible training materials, and smooth transitions for both small and large teams.



### Which product has better Mobile?

Both 3CX and Nextiva are highly rated for Mobile, with frequent reviewer praise for mobile app flexibility and accessibility.

- **3CX:** Reviewers highlight mobile app flexibility and accessibility, with multiple recent mentions of using the app across devices and locations.
- **Nextiva:** Reviewers consistently praise the Nextiva App for replacing hardware, unified mobile and desktop experience, and the ability to answer calls anywhere.



| | 3CX | Nextiva | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 547 | 3,632 | 
| **Largest Market Segment** | Mid-Market (54.9% of reviews) | Small-Business (77.0% of reviews) | 
| **Entry Level Price** | Free 10 Users | Starting at $15.00 1 User Per Month | 

---
## Top Pros & Cons

### 3CX

Pros:
- Ease of Use (44 reviews)
- Reliability (32 reviews)

Cons:
- Complex Processes (11 reviews)
- Difficult Configuration (10 reviews)

### Nextiva

Pros:
- Customer Support (135 reviews)
- Ease of Use (117 reviews)

Cons:
- Difficult Configuration (27 reviews)
- Complexity (25 reviews)

---
## Ratings Comparison
| Rating | 3CX | Nextiva | 
|---|---|---|
  | **Meets Requirements** | 8.9 (367 reviews) | 9.0 (2886 reviews) | 
  | **Ease of Use** | 9.0 (375 reviews) | 8.7 (2938 reviews) | 
  | **Ease of Setup** | 8.8 (255 reviews) | 8.4 (2224 reviews) | 
  | **Ease of Admin** | 9.0 (238 reviews) | 8.6 (2010 reviews) | 
  | **Quality of Support** | 7.9 (334 reviews) | 9.0 (2871 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (228 reviews) | 8.9 (1991 reviews) | 
  | **Product Direction (% positive)** | 8.4 (367 reviews) | 8.3 (2753 reviews) | 

---
## Pricing

### 3CX

#### Entry-Level Pricing

Plan: 3CX SMB

Price: Free 10 Users

Description: Free for up to 10 users.

Key Features:
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams

[Browse all 3 editions](https://www.g2.com/products/3cx/pricing)

#### Free Trial

Yes

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Artificial Intelligence

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Additional Functionality

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Data Extraction** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Speech Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **For eCommerce** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Call & Contact Center

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Additional Functionality

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Call Reporting** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Call Whispering** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Call Tagging** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Call Transcription** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Manual Dialer** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Progressive Dialer** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Outbound Call Center** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **AI Summarization** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Inbound Call Center** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Blended Call Center** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Additional Functionality

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.2/10 | 303 |
| **Nextiva** | 8.6/10 | 213 |

#### Channels

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Voice** | 9.4 (142 reviews) ✓ Verified | 9.4 (198 reviews) | 
| **Social** | Feature Not Available | 8.0 (175 reviews) | 
| **Live Chat** | 8.6 (94 reviews) ✓ Verified | 7.8 (174 reviews) | 
| **Mobile SMS** | 7.3 (71 reviews) | 8.3 (179 reviews) | 
| **Email** | Feature Not Available | 8.2 (167 reviews) | 

#### Generative AI

| Feature | 3CX | Nextiva | 
|---|---|---|
| **AI Text-to-Speech** | 6.9 (23 reviews) | 7.6 (85 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Functions

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Call Routing** | 8.9 (181 reviews) ✓ Verified | 8.7 (174 reviews) | 
| **Session Queuing** | 8.9 (185 reviews) ✓ Verified | 8.7 (172 reviews) | 
| **Concurrent Calling** | 8.9 (184 reviews) ✓ Verified | 8.8 (176 reviews) | 
| **Speech Analytics** | Feature Not Available | 8.1 (170 reviews) | 
| **Auto Dialer** | 8.2 (93 reviews) | 8.2 (168 reviews) | 
| **IVR** | 9.1 (117 reviews) | 8.6 (176 reviews) | 
| **Inbound Screen Pop** | 8.8 (98 reviews) | 8.6 (169 reviews) | 
| **Persistent Data** | 8.4 (95 reviews) ✓ Verified | 8.4 (164 reviews) | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Contact Center

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | 6.3 (13 reviews) | 8.8 (11 reviews) | 
| **Cross-system Integration** | 7.0 (18 reviews) | 9.2 (11 reviews) | 
| **Natural Language Interaction** | 6.9 (12 reviews) | 9.2 (11 reviews) | 
| **Proactive Assistance** | 6.9 (12 reviews) | 9.2 (11 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 

#### Administrative

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Session Summary Notes** | 8.3 (149 reviews) ✓ Verified | 8.3 (166 reviews) | 
| **Administrator Access** | 9.0 (179 reviews) ✓ Verified | 9.1 (178 reviews) | 
| **Reporting & Dashboards** | 8.4 (185 reviews) ✓ Verified | 8.9 (177 reviews) | 
| **Session Recording** | 9.0 (114 reviews) | 8.5 (165 reviews) | 
| **Agent Scheduling and Assignment** | 8.3 (103 reviews) ✓ Verified | 8.4 (160 reviews) | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Reporting** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | 3CX | Nextiva | 
|---|---|---|
| **API** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Quality Management** | Not enough data | Not enough data | 
| **Agent Interface** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Workforce Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 9.0/10 | 145 |
| **Nextiva** | N/A | N/A |

#### Collaboration Tools

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Screen Sharing** | 8.8 (68 reviews) ✓ Verified | Not enough data | 
| **Presentations** | 9.1 (37 reviews) ✓ Verified | Not enough data | 
| **Whiteboarding** | 9.0 (33 reviews) | Not enough data | 
| **Real-Time Chat** | 9.2 (39 reviews) ✓ Verified | Not enough data | 
| **Hand Raising** | 8.5 (34 reviews) ✓ Verified | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Private Chat** | Not enough data | Not enough data | 
| **Real-Time Chat** | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Scheduling** | 8.4 (71 reviews) ✓ Verified | Not enough data | 
| **Video Call Recording** | 9.1 (67 reviews) ✓ Verified | Not enough data | 
| **Participant Permissions** | 9.2 (69 reviews) ✓ Verified | Not enough data | 
| **One-Click Join** | 8.9 (41 reviews) ✓ Verified | Not enough data | 
| **Video Streaming** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Event Scheduling** | Not enough data | Not enough data | 

#### Software Type

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Mobile** | 9.0 (83 reviews) ✓ Verified | Not enough data | 
| **Browser Application** | 9.3 (46 reviews) ✓ Verified | Not enough data | 
| **Desktop Application** | 9.2 (44 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Video Support** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Attendance Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Registration Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 
| **Breakout Rooms** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Whiteboard** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **Presentation Streaming** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Microsoft Outlook Integration** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Auto Framing** | Not enough data | Not enough data | 
| **On-Demand Webcasting** | Not enough data | Not enough data | 
| **Automatic Transcription** | Not enough data | Not enough data | 
| **Two Way Audio & Video** | Not enough data | Not enough data | 
| **User Profiles** | Not enough data | Not enough data | 
| **Video Management** | Not enough data | Not enough data | 
| **Polls/Voting** | Not enough data | Not enough data | 
| **Event Management** | Not enough data | Not enough data | 
| **Brand Management** | Not enough data | Not enough data | 
| **HD Audio/Video** | Not enough data | Not enough data | 
| **Presentation Tools** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Host Controls** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.7/10 | 54 |
| **Nextiva** | 8.6/10 | 775 |

#### Platform

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Omnichannel** | 7.7 (40 reviews) | 8.1 (464 reviews) | 
| **Mobile Access** | 8.9 (48 reviews) | 8.6 (666 reviews) | 
| **Queue Management** | 9.1 (46 reviews) | 8.6 (585 reviews) | 
| **Call Routing** | 8.8 (49 reviews) | 8.9 (695 reviews) | 
| **Call Back** | 8.9 (47 reviews) | 8.8 (606 reviews) | 
| **IVR** | 9.2 (42 reviews) | 8.3 (501 reviews) | 
| **Automatic Call Distribution** | 9.1 (46 reviews) | 8.6 (603 reviews) | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Multi-Channel Management** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 3CX | Nextiva | 
|---|---|---|
| **AI Text-to-Speech** | 6.8 (14 reviews) | 7.7 (294 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Call Monitoring** | 9.2 (48 reviews) | 8.7 (608 reviews) | 
| **Performance Evaluation** | 8.7 (47 reviews) | 8.7 (564 reviews) | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.8 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (8 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Administrative

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Call Recording** | 9.1 (49 reviews) | 8.6 (594 reviews) | 
| **Reporting & Dashboards** | 8.5 (48 reviews) | 8.6 (625 reviews) | 
| **Call Reporting** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Phone Key Input** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Voice Customization** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Pre-recorded Messages** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Multiple Scripts** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Call Disposition** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.5/10 | 57 |
| **Nextiva** | N/A | N/A |

#### Generative AI

| Feature | 3CX | Nextiva | 
|---|---|---|
| **AI Text Generation** | 6.3 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (9 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.4 (9 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Communication

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Pop-up Chat** | 9.3 (37 reviews) | Not enough data | 
| **Notifications** | 9.3 (38 reviews) | Not enough data | 
| **Targeted Emails** | Feature Not Available | Not enough data | 
| **In-App Messaging** | 9.3 (37 reviews) | Not enough data | 
| **Co-Browsing** | Feature Not Available | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Real-time Consumer-facing Chat** | Not enough data | Not enough data | 

####  Internal Use

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Customization ** | 8.9 (43 reviews) | Not enough data | 
| **Conversation Archiving** | 8.9 (37 reviews) | Not enough data | 
| **Lead Development** | Feature Not Available | Not enough data | 
| **Knowledge Base** | Feature Not Available | Not enough data | 
| **Team Inbox ** | 8.9 (36 reviews) | Not enough data | 
| **Customer Profiles** | 9.0 (34 reviews) | Not enough data | 

#### Additional Functionality

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **Geotargeting** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Offline Form** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.7/10 | 28 |
| **Nextiva** | 9.1/10 | 47 |

#### Basic Communication - Cloud PBX

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Call Management** | 9.7 (25 reviews) | 9.5 (35 reviews) | 
| **Communication Management** | 8.9 (21 reviews) | 9.1 (30 reviews) | 
| **Scalability** | 9.7 (21 reviews) | 9.3 (28 reviews) | 
| **Integrations** | 8.4 (23 reviews) | 8.5 (24 reviews) | 
| **Mobile Accessibility** | 9.6 (23 reviews) | 8.7 (32 reviews) | 
| **Accessibility** | 9.8 (23 reviews) | 9.1 (29 reviews) | 
| **Contact Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Fax Management** | Not enough data | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Security and Compliance** | 8.5 (20 reviews) | 9.1 (26 reviews) | 
| **Analytics and Reporting** | 7.7 (22 reviews) | 9.3 (29 reviews) | 
| **Support and Reliability** | 8.0 (22 reviews) | 9.1 (30 reviews) | 
| **Automated attendant** | 7.1 (22 reviews) | 9.1 (27 reviews) | 
| **Real-Time Analytics** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Virtual Extensions** | Not enough data | Not enough data | 
| **Call Disposition** | Not enough data | Not enough data | 
| **Customizable Caller ID** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **SIP Trunking** | Not enough data | Not enough data | 
| **For Cloud Phone Systems** | Not enough data | Not enough data | 
| **Ring Groups** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.5/10 | 281 |
| **Nextiva** | 8.4/10 | 1838 |

#### Platform Basics - VoIP Providers

| Feature | 3CX | Nextiva | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 9.4 (21 reviews) | 8.7 (72 reviews) | 
| **Call Management** | 9.6 (19 reviews) | 8.9 (115 reviews) | 
| **Network monitoring** | 8.4 (19 reviews) | 8.3 (62 reviews) | 
| **Integrations** | 9.0 (19 reviews) | 8.1 (72 reviews) | 
| **Virtual PBX** | 9.1 (19 reviews) | 7.9 (54 reviews) | 
| **SIP trunking services** | 9.3 (19 reviews) | 7.7 (53 reviews) | 
| **Contact Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Fax Management** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Call Center Integration** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Phone Calls** | 9.5 (194 reviews) ✓ Verified | 9.2 (1724 reviews) ✓ Verified | 
| **Video Calls** | 8.4 (134 reviews) ✓ Verified | 7.9 (896 reviews) ✓ Verified | 
| **Instant Messaging** | 8.3 (133 reviews) ✓ Verified | 8.3 (1056 reviews) ✓ Verified | 
| **Screen Sharing** | 8.2 (118 reviews) ✓ Verified | 7.7 (827 reviews) | 
| **Conference Calls** | 8.8 (175 reviews) ✓ Verified | 8.6 (1159 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.4 (187 reviews) ✓ Verified | 9.1 (1344 reviews) ✓ Verified | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Video Call Recording** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **SIP Trunking** | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | 6.1 (9 reviews) | 7.7 (43 reviews) | 
| **Cross-system Integration** | 7.7 (8 reviews) | 7.8 (40 reviews) | 
| **Adaptive Learning** | 6.9 (8 reviews) | 7.6 (40 reviews) | 
| **Proactive Assistance** | 6.9 (8 reviews) | 7.6 (40 reviews) | 

#### Access

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Software Pairing** | 8.4 (117 reviews) ✓ Verified | 8.0 (901 reviews) | 
| **Browser Extension** | 8.5 (155 reviews) ✓ Verified | 8.2 (895 reviews) | 
| **Individual Download** | 8.4 (164 reviews) ✓ Verified | 8.5 (1039 reviews) ✓ Verified | 

#### Advanced Features

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Hold Music** | 8.6 (174 reviews) ✓ Verified | 8.3 (1172 reviews) ✓ Verified | 
| **Automated Attendants** | 9.0 (162 reviews) ✓ Verified | 8.6 (1247 reviews) ✓ Verified | 
| **VOiP Number** | Feature Not Available | 9.1 (1495 reviews) | 

#### Additional Functionality

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Live Chat** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Purchasing & Receiving** | Not enough data | Not enough data | 
| **Employee Directory** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Virtual Call Center** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Call Reporting** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Customizable Caller ID** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | 10.0 (5 reviews) | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | 9.0 (5 reviews) | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Call Conferencing** | Not enough data | Not enough data | 
| **Call Disposition** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Spam Blocker** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 
| **Caller Profiles** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **VoIP Connection** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 
| **Text to Speech** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **VoIP** | Not enough data | Not enough data | 
| **Call Queues** | Not enough data | Not enough data | 
| **Call Screening** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Online Voice Transmission** | Not enough data | Not enough data | 
| **Unified Communications** | Not enough data | Not enough data | 
| **Voicemail Transcription** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 9.2/10 | 74 |
| **Nextiva** | 8.6/10 | 207 |

#### Agentic AI - UCaaS Platforms

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (7 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Extensions

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Tenancy Flexibility** | Feature Not Available | 8.5 (148 reviews) ✓ Verified | 
| **Native VoIP** | 9.7 (24 reviews) ✓ Verified | 9.1 (159 reviews) ✓ Verified | 
| **CCaaS Option** | 9.0 (22 reviews) ✓ Verified | 8.8 (147 reviews) ✓ Verified | 

#### Features

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Voicemail to Email** | 9.4 (24 reviews) ✓ Verified | 9.2 (186 reviews) ✓ Verified | 
| **Voicemail to SMS** | Feature Not Available | 8.6 (154 reviews) | 
| **File Sharing** | 8.7 (18 reviews) ✓ Verified | 8.3 (141 reviews) ✓ Verified | 
| **Voice Conferencing** | 9.4 (28 reviews) ✓ Verified | 9.0 (156 reviews) ✓ Verified | 
| **Video Conferencing** | 8.6 (27 reviews) ✓ Verified | 8.5 (145 reviews) ✓ Verified | 
| **Electronic Faxes** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Video Call Recording** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **Virtual Voicemail** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | 3CX | Nextiva | 
|---|---|---|
| **Trend Analysis** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Virtual Backgrounds** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Group Messaging** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Multi-User Collaboration** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Software](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to 3CX (2):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to Nextiva (1):** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)


---
## Reviewer Demographics

### By Company Size

| Segment | 3CX | Nextiva | 
|---|---|---|
| **Small-Business** | 36.3% | 77.0% | 
| **Mid-Market** | 54.9% | 21.9% | 
| **Enterprise** | 8.8% | 1.2% | 

### By Industry

#### 3CX

- **Information Technology and Services:** 10.8%
- **Hospital & Health Care:** 5.4%
- **Education Management:** 5.2%
- **Telecommunications:** 4.9%
- **Construction:** 4.2%
- **Computer Software:** 4.0%
- **Financial Services:** 4.0%
- **Computer & Network Security:** 3.7%
- **E-Learning:** 3.5%
- **Insurance:** 3.0%
- **Other:** 51.3%

#### Nextiva

- **Hospital & Health Care:** 6.0%
- **Insurance:** 5.6%
- **Construction:** 5.2%
- **Financial Services:** 4.6%
- **Real Estate:** 3.9%
- **Information Technology and Services:** 3.8%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.8%
- **Law Practice:** 3.5%
- **Legal Services:** 3.2%
- **Other:** 56.6%

---
## Alternatives

### Alternatives to 3CX

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1571 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1468 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (638 reviews)
- [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews) — 4.8/5 stars (81 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4206 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1657 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (503 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56607 reviews)

### Alternatives to Nextiva

- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1657 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1468 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (936 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (503 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1571 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2599 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4206 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (521 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2393 reviews)

---
## Top Discussions

### 3CX

- Title: [How do I integrate 3CX to my CRM](https://www.g2.com/discussions/how-do-i-integrate-3cx-to-my-crm) — 2 comments, 1 upvote
  > **Top comment:** "In order to do this there are 2 things you need to do:
1) Make sure you are using either the 3CX WebClient or 3CX Desktop App to make calls
2) Use either..."
- Title: [Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.](https://www.g2.com/discussions/25993-getting-stun-setup-for-remote-employees-has-been-a-challenge-during-this-covid-19-pandemic) — 2 comments, 1 upvote
  > **Top comment:** "Hello Tim,

Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for..."
- Title: [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Business communication system primarily used for VoIP Phone System"
- Title: [Arabic Support !?](https://www.g2.com/discussions/arabic-support) — 1 comment, 1 upvote
  > **Top comment:** "I am not sure if they support in arabic language but the language has issues in 3cx as it is written from right to left."
- Title: [Teams integration](https://www.g2.com/discussions/34346-teams-integration) — 1 comment, 1 upvote
  > **Top comment:** "www.ring2teams.com/3cx

Let me know if you would like a free trial 

luke@exceltelecom.co.uk"

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/3cx-vs-nextiva)