Compare 3CX and Bright Pattern 
Featured Products
At a Glance
Market Segments
Mid-Market (54.9% of reviews)
Mid-Market (47.0% of reviews)
Entry-Level Pricing
Free 10 Users
Contact Vendor
3CX
Star Rating
(534)4.4 out of 5
Market Segments
Mid-Market (54.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansBright Pattern
Star Rating
(98)4.4 out of 5
Market Segments
Mid-Market (47.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that while both Bright Pattern and 3CX have a solid star rating of 4.4, Bright Pattern's overall G2 Score is notably lower, indicating that users may have more mixed feelings about their experience compared to the more favorable reception of 3CX.
- Users say that Bright Pattern excels in customer support, with many praising the "wonderful" assistance they received during implementation, making it a strong choice for those who prioritize support. In contrast, 3CX users appreciate its intuitive management and configuration, which streamlines communication but may not match the personalized support experience of Bright Pattern.
- According to verified reviews, Bright Pattern is recognized for its seamless integration of multiple channels, allowing users to manage everything in one place. This feature is particularly appealing to those looking for a comprehensive solution, while 3CX users highlight the platform's user-friendly design and ease of setup, making it accessible for teams with varying technical skills.
- Reviewers mention that Bright Pattern's advanced features, such as session routing and concurrent calling, receive high praise, indicating a robust capability for handling complex call center needs. On the other hand, 3CX users enjoy the automatic call opening feature, which ensures they never miss a call, showcasing its reliability in everyday use.
- Users highlight that Bright Pattern's implementation process is quick and straightforward, which is a significant advantage for businesses needing to get up and running fast. In comparison, while 3CX also offers a smooth setup, some users feel that the centralized features can sometimes lead to a steeper learning curve for new users.
- G2 reviewers note that Bright Pattern has a smaller number of total reviews, which may suggest a less established presence in the market compared to 3CX, which boasts a larger user base and more recent feedback. This could be a consideration for buyers looking for a well-tested solution with a broader community for support and shared experiences.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Bright Pattern
Enterprise
Contact Vendor
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
Free Trial
3CX
Free Trial is available
Bright Pattern
No trial information availableRatings
Meets Requirements
8.9
359
8.8
72
Ease of Use
9.0
366
8.5
74
Ease of Setup
8.8
246
8.8
59
Ease of Admin
9.0
229
8.8
58
Quality of Support
7.9
327
9.1
69
Has the product been a good partner in doing business?
8.6
218
9.2
58
Product Direction (% positive)
8.4
361
8.9
72
Features by Category
Quality Assurance
Not enough data
8.7
18
Not enough data
8.5
17
Not enough data
7.9
19
Engagement
Not enough data
8.9
16
Not enough data
8.7
18
Not enough data
8.5
16
Performance
Not enough data
8.6
19
Not enough data
8.8
18
Generative AI
Not enough data
8.0
5
Not enough data
8.0
5
Channels
9.4
135
|
Verified
9.0
41
|
Verified
Feature Not Available
8.7
19
|
Verified
8.6
96
|
Verified
9.1
31
|
Verified
7.3
70
8.8
23
|
Verified
Feature Not Available
8.3
31
|
Verified
Generative AI
7.1
25
8.6
7
Functions
8.9
182
|
Verified
9.1
49
|
Verified
8.9
186
|
Verified
9.1
49
|
Verified
8.9
186
|
Verified
9.5
43
|
Verified
Feature Not Available
9.0
22
|
Verified
8.2
95
9.2
26
|
Verified
9.1
119
9.4
36
|
Verified
8.8
100
8.4
39
|
Verified
8.5
97
|
Verified
8.9
32
|
Verified
Agentic AI - Contact Center
6.7
15
Not enough data
7.0
18
Not enough data
7.1
14
Not enough data
7.3
14
Not enough data
Administrative
8.3
151
|
Verified
8.6
36
|
Verified
9.0
181
|
Verified
9.2
47
|
Verified
8.4
187
|
Verified
7.9
50
|
Verified
9.0
116
9.0
36
|
Verified
8.3
105
|
Verified
8.4
20
|
Verified
Compliance
Not enough data
9.1
9
Not enough data
8.7
9
Not enough data
8.3
7
Management
Not enough data
7.8
6
Not enough data
8.6
6
Not enough data
9.0
8
Not enough data
8.1
6
Integration
Not enough data
8.9
11
Not enough data
8.3
10
Not enough data
7.6
9
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
41
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
50
Not enough data
9.0
48
Not enough data
9.2
43
Not enough data
9.1
47
Not enough data
Generative AI
7.0
15
Not enough data
Workforce Management
9.2
49
Not enough data
8.7
48
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
Not enough data
8.6
49
Not enough data
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Basic Communication - Cloud PBX
9.7
25
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.4
23
Not enough data
9.7
24
Not enough data
9.8
24
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
23
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
Not enough data
9.6
20
Not enough data
8.5
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
9.3
20
Not enough data
Basic Communication
9.5
192
|
Verified
Not enough data
8.4
133
|
Verified
Not enough data
8.3
133
|
Verified
Not enough data
8.2
118
|
Verified
Not enough data
8.8
173
|
Verified
Not enough data
9.5
185
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Not enough data
Access
8.5
118
|
Verified
Not enough data
8.5
155
|
Verified
Not enough data
8.4
165
|
Verified
Not enough data
Advanced Features
8.5
172
|
Verified
Not enough data
9.0
162
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.1
23
|
Verified
Not enough data
Features
9.5
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
3CX and Bright Pattern are categorized as Contact Center
Unique Categories
3CX is categorized as UCaaS Platforms, Live Chat, VoIP Providers, Video Conferencing, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Bright Pattern is categorized as Call Compliance and Contact Center Quality Assurance
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Bright Pattern
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.5%
Education Management
5.3%
Telecommunications
5.0%
Construction
4.3%
Other
69.9%
Consumer Services
19.3%
Telecommunications
8.4%
Retail
7.2%
Outsourcing/Offshoring
7.2%
Information Technology and Services
6.0%
Other
51.8%
Alternatives
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
Is it possible to integrate more software with this (API)?
1 Comment
NA
Thank you for your comment regarding the integration capabilities of 3CX. We are continuously adding more features & functionality to enhance our product and...Read more
What is cloud based contact center?
1 Comment
DS
In the Cloud Contact Center, all server resources are located at the service provider. To connect, the customer only needs a computer and Internet ....Read more
What is the use of Bright Pattern?
1 Comment
AB
From the demo I've seen, Bright Pattern is a quite novel contact center software without much of a learning curve needed. One thing it's known for is having...Read more
Bright Pattern has no more discussions with answers
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