Overall Satisfaction Score
99
The Top 20 User Research Tools
Check out this list of the top User Research Tools products based on user satisfaction. A product's
satisfaction score is calculated by a
proprietary algorithm
that factors in real-user satisfaction ratings from review data. Software buyers can compare products
according to their satisfaction scores to streamline the buying process and quickly identify the best
products based on the experiences of their peers.
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The Top 20 User Research Tools
Top Industries of Reviewers:
Computer Software
30%
Information Technology and Services
28%
Market Research
28%
Research
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
8.6
Meets Requirements
Average: 9.1
8.6
Ease of Doing Business With
Average: 9.4
9.1
Ease of Setup
Average: 9.3
8.8
Quality of Support
Average: 9.4
8.9
Ease of Admin
Average: 9.3
9.1
Overall Satisfaction Score
93
Top Industries of Reviewers:
Information Technology and Services
31%
Marketing and Advertising
23%
Computer Software
23%
Design
22%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.2
Meets Requirements
Average: 9.1
8.6
Ease of Doing Business With
Average: 9.4
8.9
Ease of Setup
Average: 9.3
9.2
Quality of Support
Average: 9.4
9.0
Ease of Admin
Average: 9.3
8.9
Overall Satisfaction Score
91
Top Industries of Reviewers:
Market Research
75%
Consumer Goods
11%
Marketing and Advertising
8%
Food & Beverages
6%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.4
Meets Requirements
Average: 9.1
9.3
Ease of Doing Business With
Average: 9.4
9.5
Ease of Setup
Average: 9.3
9.1
Quality of Support
Average: 9.4
9.6
Ease of Admin
Average: 9.3
9.4
Overall Satisfaction Score
85
Top Industries of Reviewers:
Marketing and Advertising
61%
Computer Software
17%
Financial Services
14%
Business Supplies and Equipment
8%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.0
Meets Requirements
Average: 9.1
9.0
Ease of Doing Business With
Average: 9.4
8.9
Ease of Setup
Average: 9.3
8.9
Quality of Support
Average: 9.4
8.4
Ease of Admin
Average: 9.3
8.9
Overall Satisfaction Score
81
Top Industries of Reviewers:
Financial Services
29%
Computer Software
28%
Information Technology and Services
25%
Retail
18%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
8.6
Meets Requirements
Average: 9.1
8.7
Ease of Doing Business With
Average: 9.4
8.8
Ease of Setup
Average: 9.3
8.7
Quality of Support
Average: 9.4
8.9
Ease of Admin
Average: 9.3
8.8
Overall Satisfaction Score
79
Top Industries of Reviewers:
Retail
36%
Health, Wellness and Fitness
25%
Consumer Goods
25%
Publishing
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.8
Meets Requirements
Average: 9.1
9.5
Ease of Doing Business With
Average: 9.4
9.7
Ease of Setup
Average: 9.3
9.7
Quality of Support
Average: 9.4
9.7
Ease of Admin
Average: 9.3
9.8
Overall Satisfaction Score
79
Top Industries of Reviewers:
Computer Software
32%
Information Technology and Services
28%
Market Research
24%
Marketing and Advertising
15%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.6
Meets Requirements
Average: 9.1
9.3
Ease of Doing Business With
Average: 9.4
9.0
Ease of Setup
Average: 9.3
9.6
Quality of Support
Average: 9.4
9.0
Ease of Admin
Average: 9.3
9.1
Overall Satisfaction Score
79
Top Industries of Reviewers:
Computer Software
40%
Information Technology and Services
29%
Financial Services
15%
Consulting
15%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
8.6
Meets Requirements
Average: 9.1
9.4
Ease of Doing Business With
Average: 9.4
9.8
Ease of Setup
Average: 9.3
9.4
Quality of Support
Average: 9.4
9.7
Ease of Admin
Average: 9.3
9.6
Overall Satisfaction Score
78
Top Industries of Reviewers:
Design
36%
Insurance
21%
Financial Services
21%
Consulting
21%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.2
Meets Requirements
Average: 9.1
8.9
Ease of Doing Business With
Average: 9.4
9.3
Ease of Setup
Average: 9.3
9.5
Quality of Support
Average: 9.4
9.5
Ease of Admin
Average: 9.3
9.6
Overall Satisfaction Score
77
Top Industries of Reviewers:
Information Technology and Services
30%
Financial Services
26%
Research
25%
Market Research
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
8.4
Meets Requirements
Average: 9.1
8.8
Ease of Doing Business With
Average: 9.4
9.3
Ease of Setup
Average: 9.3
8.7
Quality of Support
Average: 9.4
9.5
Ease of Admin
Average: 9.3
8.7
Overall Satisfaction Score
77
Top Industries of Reviewers:
Computer Software
48%
Information Technology and Services
34%
Financial Services
9%
Marketing and Advertising
9%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
8.8
Meets Requirements
Average: 9.1
8.7
Ease of Doing Business With
Average: 9.4
9.2
Ease of Setup
Average: 9.3
8.8
Quality of Support
Average: 9.4
9.1
Ease of Admin
Average: 9.3
9.1
Overall Satisfaction Score
77
Top Industries of Reviewers:
Computer Software
46%
Information Technology and Services
30%
Research
14%
Retail
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.2
Meets Requirements
Average: 9.1
9.0
Ease of Doing Business With
Average: 9.4
10.0
Ease of Setup
Average: 9.3
9.5
Quality of Support
Average: 9.4
9.9
Ease of Admin
Average: 9.3
9.5
Overall Satisfaction Score
77
Top Industries of Reviewers:
Marketing and Advertising
39%
Computer Software
29%
Information Technology and Services
17%
Design
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.3
Meets Requirements
Average: 9.1
9.0
Ease of Doing Business With
Average: 9.4
9.2
Ease of Setup
Average: 9.3
9.5
Quality of Support
Average: 9.4
9.6
Ease of Admin
Average: 9.3
9.2
Overall Satisfaction Score
76
Top Industries of Reviewers:
Computer Software
33%
Marketing and Advertising
24%
Information Technology and Services
21%
Retail
21%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.8
Meets Requirements
Average: 9.1
9.7
Ease of Doing Business With
Average: 9.4
9.2
Ease of Setup
Average: 9.3
9.8
Quality of Support
Average: 9.4
9.9
Ease of Admin
Average: 9.3
9.2
Overall Satisfaction Score
74
Top Industries of Reviewers:
Higher Education
47%
Research
45%
Education Management
6%
Market Research
2%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.1
Meets Requirements
Average: 9.1
9.0
Ease of Doing Business With
Average: 9.4
9.2
Ease of Setup
Average: 9.3
9.1
Quality of Support
Average: 9.4
7.8
Ease of Admin
Average: 9.3
9.1
Overall Satisfaction Score
73
Top Industries of Reviewers:
Marketing and Advertising
33%
Food & Beverages
33%
Consumer Goods
24%
Retail
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.6
Meets Requirements
Average: 9.1
9.1
Ease of Doing Business With
Average: 9.4
10.0
Ease of Setup
Average: 9.3
9.9
Quality of Support
Average: 9.4
10.0
Ease of Admin
Average: 9.3
10.0
Overall Satisfaction Score
73
Top Industries of Reviewers:
Information Technology and Services
39%
Computer Software
23%
Education Management
19%
Design
19%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.6
Meets Requirements
Average: 9.1
9.6
Ease of Doing Business With
Average: 9.4
9.8
Ease of Setup
Average: 9.3
9.8
Quality of Support
Average: 9.4
9.7
Ease of Admin
Average: 9.3
9.6
Overall Satisfaction Score
72
Top Industries of Reviewers:
Market Research
68%
Research
17%
Consumer Goods
7%
Higher Education
7%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.2
Meets Requirements
Average: 9.1
9.4
Ease of Doing Business With
Average: 9.4
10.0
Ease of Setup
Average: 9.3
9.6
Quality of Support
Average: 9.4
9.9
Ease of Admin
Average: 9.3
9.6
Overall Satisfaction Score
71
Top Industries of Reviewers:
Information Technology and Services
40%
Banking
20%
Design
20%
Internet
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.9
Meets Requirements
Average: 9.1
9.8
Ease of Doing Business With
Average: 9.4
10.0
Ease of Setup
Average: 9.3
10.0
Quality of Support
Average: 9.4
9.9
Ease of Admin
Average: 9.3
10.0
Overall Satisfaction Score
69
Top Industries of Reviewers:
Computer Software
35%
Higher Education
32%
Design
19%
Information Technology and Services
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.0
Meets Requirements
Average: 9.1
9.1
Ease of Doing Business With
Average: 9.4
9.7
Ease of Setup
Average: 9.3
9.2
Quality of Support
Average: 9.4
9.8
Ease of Admin
Average: 9.3
9.4
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