Hubble Reviews & Product Details

Hubble’s unmoderated research tool is extremely easy to use and made our transition from another platform seamless. What stood out most were their new AI-powered features and the outstanding support we received from the Hubble team. They provided thorough guidance throughout the setup process as we were running a complex study, ensuring we had a clear approach and could gather the insights we needed. The combination of intuitive tools and dedicated support significantly improved our user research workflow. Review collected by and hosted on G2.com.

Nothing right now. The Hubble team consistently listens to our feedback and uses it to make ongoing improvements. Review collected by and hosted on G2.com.

I love how clean and clear the UI is. Its so user friendly and easy to implement. Their customer support is amazing as well. Above all, it has all the features I need and more. As a UX researcher, I am constantly looking to run studies in various ways/methods. Hubble does it all and does it quickly. It Review collected by and hosted on G2.com.

I haven't found any downsides to Hubble! Review collected by and hosted on G2.com.

I had a really great experience with Hubble. The team was incredibly helpful, responsive, and provided thorough, thoughtful suggestions for the extensive user test I needed to run. I love how easy it is to recruit and screen testers on my own, especially finding the exact target users I needed, which I haven’t seen offered as seamlessly in other user-testing platforms.

The Hubble team even reviewed my study before launch, which was above and beyond. The platform is intuitive, integrates smoothly with Figma, and features like the AI tools make the workflow really efficient. Review collected by and hosted on G2.com.

I don’t have any real dislikes, as my experience was really great.

I shared a few minor suggestions directly with their team, and I genuinely felt that my feedback was heard and noted for future optimizations. Review collected by and hosted on G2.com.

I’ve been using Hubble’s unmoderated research tools for the past two years, and it’s been a consistently reliable platform. The interface is intuitive and easy to use, making it simple to set up studies and audiences with AI-powered options, templates, and reports. I especially like the AI summaries for open-ended questions and the screen recordings with heatmaps for Figma prototypes, which are easy to embed and set up in the platform.

The Hubble team has also been very supportive. They provide multiple ways to connect, through Slack channels, learning sessions, and even office hours meetings... they’re always open to feedback and improvements. Review collected by and hosted on G2.com.

They’ve been improving the AI support for reports and results. That was my main area for improvement, but it’s becoming more robust with each update. I wouldn’t worry about that! Review collected by and hosted on G2.com.

Hubble feels like a very accessible and easy to use user testing platform. It has allowed myself and my product design colleagues to easily create different types of studies based on our project needs. The different task types and flexibility of building studies is really great. Our team has been able to create generative research studies as well as specific prototype and preference testing to help us learn quickly as we design projects on a tight development timeline.

Hubble is super high touch with us, always offering support and answering questions. And they seem very proactive with always improving the platform and launching new and innovative features. Review collected by and hosted on G2.com.

Nothing right now. They are constantly taking our user feedback and making improvements. Review collected by and hosted on G2.com.

Hubble filled an important gap in our tech stack. While our team already had solid moderated testing processes in place, we lacked a platform for quick unmoderated testing, such as card sorts or prototype tests. Hubble’s easy to use platform addressed this need effectively and I was glad to be able to complement my moderated studies with its robust set of unmoderated tasks that I could string together. In particular, I like that there is an AI moderated interview question type that I can insert as part of a study, without making the whole study AI-moderated (sometimes you gotta get a mix!)

I also deeply appreciate their support team; whenever we provided feedback, the Hubble team was responsive, willing to investigate further, and eager to suggest solutions. Review collected by and hosted on G2.com.

Looking forward to more robust question display logic & finer controls over the AI moderation scope. Review collected by and hosted on G2.com.

Our design team moved over from another user testing platform, and I was initially worried about having to relearn an entirely new system. But Hubble made the transition seamless! The layout is intuitive, the prototyping works well, and their AI-generated summaries for open-ended questions are incredibly useful.

Their support team rocks! They're responsive, communicative, and quick to keep us updated whenever bug issues come up.

Since Hubble is still a fairly new platform, there’s always room for improvement, but the team has been very open to feedback. We’ve already seen frequent updates and new features roll out, which makes it clear they’re listening to their users. Review collected by and hosted on G2.com.

There isn't anything to dislike at the moment. They listen to our concerns and try to address them as needed. Review collected by and hosted on G2.com.

Honestly, it would have to be the people running it! Every single time myself or my designers have a suggestion, Brian and his crew make it happen. Hubble feels just as agile as our company is, which is a breath of fresh air after departing from Maze. The price is great for what you get. Review collected by and hosted on G2.com.

I would say their AI reports are not as smart as they probably could be. This is a relatively new feature, so I am sure it will get fleshed out but some user responses in, stack rank questions as an example, will get replaced by random characters so its harder to parse through. Other than that, though its a wonderful feature. Review collected by and hosted on G2.com.

Honestly, I've had a lot of bad experiences with several user testing platforms, which is ironic. But Hubble is pretty slick, generally works well and we know our account exec personally at this point. He has *just the right amount* of involvement. Always available for questions of any kind and never harassing our team with his agenda. Review collected by and hosted on G2.com.

We've had some glitches when participants are logging in for interviews, but not often. There are some features lacking, but they're actively improving on a regular basis. I can see this platform having parody with the biggest players in short time. Review collected by and hosted on G2.com.

The Hubble interface is extremely intuitive, making it easy for anyone to put a study together quickly to get meaningful insight directly from their users. There is a great library of survey templates for both unmoderated and in-product research to help ensure you use the right format to glean the right type of feedback which is wildly helpful. Responses and results are easily exportable to organize on your own, and there is also a great feature that provides a helpful summer of key takeaways. As a product manager, it's a great tool to get feedback directly from users when, where, and how you need it. Love Hubble! Review collected by and hosted on G2.com.

I can't think of anything at the moment. Review collected by and hosted on G2.com.