Travel Management software buying insights at a glance

Travel management software helps businesses plan, book, and manage employee travel while ensuring spending, policy compliance, and duty of care are in check. These platforms centralize everything from flight and hotel booking to approvals, traveler support, and expense reconciliation, allowing finance and travel administrators to control costs without creating friction for employees. As business travel resumes and budgets come under closer scrutiny, these tools have become increasingly essential. Instead of juggling bookings, receipts, and reimbursements across disconnected tools, travel management platforms streamline business travel into a clear, trackable workflow, providing companies with better visibility and employees with the support they need while traveling. Buyers typically use travel management software to address common pain points, including inconsistent booking behavior, limited visibility of spending, delayed reimbursements, and inadequate support for travelers during disruptions. Based on G2 reviews, users value how these tools simplify booking, reduce manual expense work, and help enforce policy without constant back-and-forth. Many teams also cite improved reporting, better vendor rates, and more seamless employee experiences as key benefits. When evaluating the best travel management software, buyers often compare multiple travel management providers to strike a balance between traveler satisfaction and cost controls, as well as administrative oversight. Pricing varies depending on booking volume, the number of travelers, the service model (self-serve vs. managed travel), and add-ons such as premium support, policy controls, and analytics. Most vendors offer pricing models based on per-trip, per-user, or subscription fees, with larger organizations often transitioning to enterprise contracts. When comparing travel management tools, buyers tend to weigh pricing flexibility against booking reliability, inventory coverage, and support responsiveness, especially during cancellations or last-minute changes. Top 5 FAQs from software buyers: How well does this travel management platform balance traveler experience with cost controls and policy enforcement? What level of support does the platform provide during disruptions like cancellations, delays, or last-minute itinerary changes? How effectively does the software integrate with expense management and finance systems to ensure accurate reporting and reimbursement? Can this platform scale across frequent travelers, multiple regions, and different approval or policy requirements? What visibility and reporting does the tool offer to track spend, compliance, and vendor performance over time? G2’s top-rated sales intelligence software, based on verified user reviews, includes SAP Concur, Navan (Formerly TripActions), myBiz by MakeMyTrip, Brex, and Amex GBT Egencia. (Source 2)

What are the top-reviewed Travel Management software on G2?

Navan (Formerly TripActions) Reviews: 7729 Satisfaction: 99 Market Presence: 86 G2 Score: 93 myBiz by MakeMyTrip Reviews: 801 Satisfaction: 76 Market Presence: 96 G2 Score: 86 SAP Concur Reviews: 2611 Satisfaction: 69 Market Presence: 93 G2 Score: 81 Amex GBT Egencia Reviews: 812 Satisfaction: 66 Market Presence: 87 G2 Score: 77 Brex Reviews: 595 Satisfaction: 77 Market Presence: 74 G2 Score: 75 Satisfaction reflects user-reported ratings across various factors, including ease of use, feature fit, and quality of support. (Source 2) Market Presence scores are calculated based on review volume, third-party signals, and overall market visibility. (Source 2) G2 Score is a weighted composite of Satisfaction and Market Presence. (Source 2) Learn how G2 scores products. (Source 1)

What I Often See in Travel Management Software

Pros: What Users Consistently Appreciate Unified booking workflows surface optimal rates and simplify itinerary changes “I use Navan through work for all of my work travel needs and it is SO easy to use. I go on at least 5 trips a year with work and so I use it often. It includes many features, my favorite being that it keeps track of all of my memberships and then gives me the best deal for those while booking for work. I book flights, hotels, and car rentals and the prices are fair for my organization and super easy to shift. Customer support is always available and sometimes I use it for personal trips because they give me great deals. I also use it to keep up with my work credit card spending, which is also easy to use.”- Reem C, Navan Review Integrated travel and expense workflows improve spend visibility and accuracy “What I like best about SAP Concur is how it simplifies and streamlines expense and travel management. It saves time, reduces errors, and provides clear visibility into spending, making processes more efficient for both employees and finance teams. I also appreciate its user-friendly interface and the way it integrates seamlessly with other systems, which makes managing expenses less stressful and more organized.”- Corina D, SAP Concur Review Broad inventory access and negotiated corporate rates reduce travel costs “I appreciate the substantial discounts available through myBiz by MakeMyTrip, which significantly reduce the cost of group or individual travel and accommodation. This feature stands out as it allows both me and my employees to travel affordably, making it easier to manage business expenses. The platform also offers maximum convenience and ease of travel arrangements, simplifying the entire booking process for business trips. Additionally, I find value in the wide range of travel and stay options the service provides, ensuring access to top-tier properties. This comprehensive selection enhances the quality of our travel experiences and supports our business needs effectively.”- Nitesh K, myBiz by MakeMyTrip Review Cons: Where Many Platforms Fall Short Saved itineraries lack reliability, creating extra rework during planning “Sometimes, when I create or save specific items like hotel bookings or flights that I want to save, they don't properly save the actual trip I've created. Instead, they merely get bookmarked, requiring me to look them up again later, which is pretty inconvenient.”- Joseph C- Navan Review Pricing competitiveness and added convenience fees reduce cost efficiency “I dislike that sometimes the pricing on myBiz by MakeMyTrip isn’t as competitive as other portals. Additionally, I find it problematic that myBiz by MakeMyTrip charges convenience fees, which some other portals do not, potentially making those alternatives more appealing.”- Harsh B. myBiz by MakeMyTrip Review High Balance Requirements and Limited Auto-Prepay Flexibility “Brex requires that you keep a balance of $10k in linked bank accounts to maintain a credit limit of $5k, to use more you have to prepay.It takes time with a linked balance over $25k to get a higher credit limit, or time to show activity.If you need to top up to cover expenses you can do a prepay (as above) or an auto prepay. Prepay can be the full outstanding balance or an amount that you set, but the auto prepay is only the full amount. This means you can't just automatically top up $1k until the end of the month to cover services that hit at different times of the month.”- Eric K, Brex Review

Page 2 | Best Travel Management Software: User Reviews from November 2026

Lanes & Planes

Lanes & Planes is an end-to-end-platform that digitally maps the entire process from business travel booking to invoicing and analysis (available as Android & iOS app). Unlike different solutions which require using several tools for booking, receipt management, and accounting, Lanes & Planes provide a unified solution that covers all touchpoints in one place. The core differentiator is the "Single Creditor" principle: instead of managing hundreds of individual receipts and several supplier platforms, companies receive a single, consolidated invoice for all services booked (rail, air, hotel, car). This creates a fully digitalized workflow that replaces manual paperwork for both travelers and finance departments. The "Single Creditor" model centralizes all travel spend into a single, tax-compliant invoice, providing full cost control and daily controlling without requiring corporate credit cards. Companies automate entire travel and expense workflows, reducing administrative time by up to 80%. Direct travel costs are lowered by up to 30% through access to Europe’s largest B2B inventory and the elimination of traditional agency transaction fees. The solution provides real-time CO₂ reporting and calculation. Precise emission data is displayed directly during the booking process, enabling informed, sustainable choices. The platform also offers detailed post-trip analysis and the option to contribute to certified climate protection projects. Our Information Security Management System is certified to ISO 27001, and the Quality Management System for customer support is certified to ISO 9001.

Average Rating: 4.5/5.0

Total Reviews: 307

How Do G2 Users Rate Lanes & Planes?

Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.8/10)
Workflows: 8.1/10 (Category avg: 8.7/10)
Integration: 9.8/10 (Category avg: 8.7/10)
Rules: 8.6/10 (Category avg: 8.6/10)

Who Is the Company Behind Lanes & Planes?

Seller: Lanes & Planes
Year Founded: 2017
HQ Location: München, DE
LinkedIn® Page: www.linkedin.com
237 employees on LinkedIn®

Who Uses This Product?

Who Uses This: Consultant, Senior Consultant
Top Industries: Consulting, Computer Software
Company Size: 69% Medium, 21% Small

What Do G2 Reviewers Say About Lanes & Planes?

AI-generated summary from verified user reviews

Pros

Users commend the responsive customer support of Lanes & Planes, ensuring assistance is readily available when needed.
Users find Lanes & Planes extremely user-friendly, making travel booking a smooth and hassle-free experience.
Users love the easy booking process of Lanes & Planes, simplifying travel arrangements for both work and leisure.
Users enjoy the user-friendly experience and seamless booking process for travel and accommodation with Lanes & Planes.
Users find Lanes & Planes to be a super helpful tool for quickly booking transport and hotels for companies.

Cons

Users find the confusing information regarding pricing per night versus total price frustrating during their booking experience.
Users find the unclear usage of pricing formats confusing when booking for multiple nights or colleagues.
Users faced booking issues initially, but assistance from agents helped resolve their concerns quickly.
Users report frustrating email issues with Lanes & Planes, impacting their overall experience and causing unnecessary complications.
Users face insufficient guidance in Lanes & Planes, leading to frustration with booking processes and expense management.

What Are Recent G2 Reviews of Lanes & Planes?

"Practical and well designed & customer support."

Rating: 5.0/5.0 stars

— UGURKAN M.

Best Travel Management Solutions - Page 2

How Many Travel Management Software Products Does G2 Track?

Category Stats (Nov 2026)

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G2 Grid® for Travel Management Software

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