Lanes & Planes Reviews & Product Details

Personal service that actually covers the hard cases

What sets Lanes & Planes apart for us is the personal support. When a trip gets complicated or raises a question the portal can’t handle (at least in our company’s setup), there’s a real person to help, weekends included. Travelling with children was one of those cases, and it was sorted quickly and very friendly.

The portal itself works well for everyday bookings. Being able to sort hotels by recommendation, distance or rating saves a lot of time when choosing where to stay. Expenses are just as easy: scan the receipt in the app and the entry is created in a few taps. Review collected by and hosted on G2.com.

Nothing really comes to mind, except that there are a couple of emails sent per booking. Review collected by and hosted on G2.com.

It is quite easy to use the platform, fast and result oriented. Any time reachable service and good communication. I do not need to check baggage & cancellation, booking conditions individually, it's already well packaged in the options. Review collected by and hosted on G2.com.

I have not experienced a negative situation until now. Pretty much satisfied. Review collected by and hosted on G2.com.

Booking hotels through Lanes & Planes is extremely fast and uncomplicated. I find the automatic travel expense accounting particularly useful as it saves me a lot of time. The 24/7 support is also a big advantage. You get immediate help with any questions, no matter when.

Previously, I had to collect hotel receipts and do the accounting manually. Lanes & Planes takes care of everything for me: booking and management. Review collected by and hosted on G2.com.

satisfied with it, I have always had good experiences with Lanes & Planes Review collected by and hosted on G2.com.

I regularly use Lanes & Planes for my business trips. I particularly like that the booking is simple and clear, and I don't have to search through various portals. The travel expense accounting is also significantly faster, and the receipt management is very practical. Overall, the tool noticeably eases my daily work. Review collected by and hosted on G2.com.

The biggest area for improvement for me is the filters in the app. When searching for suitable connections or hotels, I sometimes have to click through several settings before the desired results are displayed. From my perspective, this could be made significantly more user-friendly and direct. However, the actual booking and travel expense accounting work very well and give an overall reliable impression. Review collected by and hosted on G2.com.

Lanes & Planes impresses with an extremely user-friendly interface and a seamless digital process for business travel. Booking flights, hotels, train journeys, and rental cars is quick, intuitive, and transparent on a single platform.

Particularly noteworthy are the ease of use, the clear presentation of all travel information, and the seamless integration of travel expense management. Receipts can be easily captured, and billing is efficient and time-saving.

The search and booking functions also deliver relevant results and offer high transparency in prices and travel policies. This optimally supports both travelers and companies.

Customer service responds quickly, competently, and solution-oriented. Regular developments and new features show that user feedback is taken seriously and consistently implemented. Review collected by and hosted on G2.com.

Sometimes hotels that were shown as available are not bookable. It doesn't happen often - but it does happen. Furthermore, it happens that the hotel could be selected, was booked, and I subsequently receive an error message that the hotel was not bookable after all. However, this is very, very rare. Review collected by and hosted on G2.com.

I like that Lanes & Planes brings everything together in one place, so I don’t have to switch platforms to make reservations. It saves me time, and the reimbursement goes directly to my company instead of me handling it separately. The customer support is very good: I get fast replies, and they helped me quickly and effectively when I had booking errors and needed to rebook. I find the website intuitive, and booking and reimbursement after a trip are straightforward. Lanes & Planes has made reservations much easier for our secretary, and I find it useful as a company grows and has more travel. I also like being able to decide when and how I fly and plan my trips myself rather than relying on a travel agent. I found it easier to use than another platform I used before. Review collected by and hosted on G2.com.

Sometimes I’m not sure whether Lanes & Planes prices match what I’d find on other websites, like Booking.com or Airbnb, though the differences don’t seem major. The website was a bit complicated for me at first, and I think the icons could be easier to understand so it’s easier to find information. The initial setup could also have been better; I’m not very tech-savvy and needed some time to get into it, though it became easy in the end. Review collected by and hosted on G2.com.

Thanks to the booking platform Lanes & Planes, we can book our business trips centrally and comfortably. The process is designed to be simple, clear, and without hidden costs. Thanks to the direct billing through our cost centers stored there and the invoice creation taking place in the background, employees do not have to advance money or manually download and submit invoices. The response in service cases, whether it's a rebooking or questions about options, is quick and competent. Review collected by and hosted on G2.com.

Re-registering after a logout with an email address and password results in an email being sent with a one-time login link. This slows down the login process a bit. In the user preferences, it is not yet possible to set a limit on stopovers, price, latest arrival time, etc. This leads to additional effort in repeated travel planning. It would also be nice to have an option to hide certain providers or stations if "airplane" is selected as the sole main mode of transport in the personal options. Review collected by and hosted on G2.com.

I had a booking process, that couldn't be finished on the portal. Without any action from me, the lanes&planes support picked up the incident, informed me that they are handling it, and provided an excellent solution within hours.

Thes service and support were quick, the user interface kept me informed through the entire process and the solution was delivered perfectly. Review collected by and hosted on G2.com.

I have been using lanes&planes just recently but there is not much to complain about. the only thing i could think of would be that not all of my preferred accommodations and airlines were supported. Review collected by and hosted on G2.com.

Lanes & Planes is very clearly structured and intuitive to use. Even new employees can quickly find their way around without much training and can book their business trips independently. Particularly practical is the central billing, as no travel expenses need to be advanced anymore. I also find it helpful that booking confirmations and tickets are additionally sent by email. This way, you have all important documents readily available at any time, independent of the platform. Overall, the entire booking process is straightforward and saves a lot of time in the workday. Review collected by and hosted on G2.com.

The search for travel connections could be a bit faster. Sometimes it takes a moment for all the results to load. While this is not a major issue, it occasionally becomes noticeable in daily use. Review collected by and hosted on G2.com.

You can manage receipt settlements, travel bookings, and reimbursements in a single tool that is easy to use. It is available as an app and a website. The support has always been quick and efficient so far. Review collected by and hosted on G2.com.

For comparing different travel options, I don't always find it the best. Often, I first compare train times via DB and then return to L&P for booking. The filters are very well set - only the view and going back after viewing an option are not optimal. Honestly, I haven't tried it via the mobile app yet; that might be better. Review collected by and hosted on G2.com.