Spotnana Reviews & Product Details

What I like the most is the simplicity for booking. Saving me a lot of time. Review collected by and hosted on G2.com.

I dislike the booking fee they charge and how hard it is to get a refund. Review collected by and hosted on G2.com.

It's very user friendly. I'm easily able to punch in my dates and destination. I like that it auto populates the names of airports after I type in just one or two characters. I also like the option to select a round trip so that I can pick one airline for my departure and maybe a different airline for my return. It's very simple to customize my results if I would only like to see nonstop flights in my results. My experience has been positive enough that I've never required customer support. Review collected by and hosted on G2.com.

I've noticed that it doesn't populate results from Southwest where I keep points. The user interface could be a little less plain and a little more interactive and friendly. I wish it would let me select multiple airports in a single geographic area like with other travel websites. For example, there's three major airports in the Bay Area where I frequently travel out of. Review collected by and hosted on G2.com.

Spotnana is super easy to use, I love how easily you can use filters to only see your preferred brands depending on your loyalty preference. It is a breeze getting a trip booked, with just a few clicks, you are ready. The few times I've needed Customer Support, the Chat channel is fast and easy and when needing to call ( e.g at the airport) their representatives are kind , effective and empathic. Review collected by and hosted on G2.com.

My only area for improvement might be in the app, sometimes I've seen that when you push it too hard ( too many filters, back and forth on options, etc) it crashes. Review collected by and hosted on G2.com.

I had previously booked a flight using Spotnana. It was easy to find because it is integrated into our work platform. It was really easy to use and the customer service team made it possible for me to make changes efficiently and effectively. Review collected by and hosted on G2.com.

When you get closer to the date you have to make changes through the airline. However, in anytime before than you can communicate with Spotnana team. Review collected by and hosted on G2.com.

I think Spotnana's UI is easy to use. It's very intuitive. I also like the 24/7 chat-- it has proved helpful especially when my plate is full. Review collected by and hosted on G2.com.

Sometimes the website can be a bit clunky. For instance, I was comparing flight options for a multi-city flight, and I needed to compare pricing options. I knew what the first leg needed to be, but I was trying to select other options for the subsequent legs to see what the cost would ultimately be. However, every time I pressed "back," the website reloaded all the way to the beginning of the booking, with all the legs erased from the flight search bar. I had to do the long-winded process of selecting each and every leg again, which was super time consuming. It would have been nice if I could have just pressed "back" and it took me back to, for instance, the second leg I had searched, instead of just resetting everything. Review collected by and hosted on G2.com.

Spotnana's website is so user friendly! I can log in and quickly have my travel plans completed and added to my calendar.If I need assistance just a quick text and I am on my way. I use spotnana for every trip I plan. The site gives me a complete view of what is available and how I can save my company money and understand the choices. Our comapny changed to Spotnana a couple of months ago and the implentation and training was so through. And if you need to speak to someone just pick up the phone they take care of all your request. Review collected by and hosted on G2.com.

No real downside but an app would be great! Review collected by and hosted on G2.com.

Everything!! It is a true pleasure booking and managing corporate travel and thought that would never be possible in my lifetime. Spotnana carefully and methodically has thought through every user persona and how to streamline and make their travel booking experience seamless. From a travel manager perspective, it is an absolute dream allowing you to manage your entire global program from end to end in 1 instance. With content from a multitude of channels and live, trustworthy analytics you are able to proactively manage travel programs for the 1st time ever. Implementations are no longer long, tenuous transferring of data but focused on the strategy of traveler behaviors and how to use the tool to the fullest extent. With open API architecture, you can bring in any travel partner into this new ecosystem and the capabilities are endless. Review collected by and hosted on G2.com.

Spotnana has done the very hard, major, things that no one in the industry could accomplish, and did them extremely well. There are still bells and whistles that are on the road map that will make this tool even better. Review collected by and hosted on G2.com.

I love how easy everything feels and I've had incredible experiences with the live human agents that help me modify my bookings. I had an experience in Boston last year where I was supposed to go to New York, Boston, and then up to Maine but the New York clients had to reschedule and the Maine travel got interrupted so I neded up having to stay in Boston for the full week. The Spotnana team were incredible and helped me get everything rearranged so I didn't lose hotels or money on the reservations. Review collected by and hosted on G2.com.

So far, there is nothing I've found that I dislike about the platform. Review collected by and hosted on G2.com.

I have had a consistently positive experience with Spotnana as our firm's travel agency. Their platform is incredibly user-friendly, making it easy to book and manage trips efficiently with just a few clicks. The 24/7 support from experienced travel agents is outstanding—they respond quickly and resolve issues effectively, even during last-minute itinerary changes. Spotnana’s integrated technology provides real-time traveler data and seamless global service, which enhances both convenience and traveler safety. Additionally, their personalized service for VIP travelers and comprehensive trip management reflect a high level of professionalism and care. Overall, Spotnana has significantly streamlined our corporate travel experience while delivering excellent value and support Review collected by and hosted on G2.com.

No company is perfect and there are times wherein some customer service representatives were not as helpful as the others. Review collected by and hosted on G2.com.

The customer service no matter where I am in the world or the time of day. I formerly used Concur, which has an outdated feel and ZERO customer service if I am traveling out of the country. Spotnana ensures I am covered which makes me feel safe when far from home. Review collected by and hosted on G2.com.

When I am booking airfare, I check other sites to see what the going rate is. Sometimes Spotnana is not showing these airfares and I have to reach customer service to find and book that rate. This incurs a fee and I feel that I shouldn't be charged for issues like this. Other than that the platform is easy to use and has all the features I need to get my travel booked. Review collected by and hosted on G2.com.