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Amex GBT Neo Reviews & Product Details

Neo's cutting-edge SaaS technology has been recognized for its ability to simplify end-to-end corporate travel management processes. With Neo, businesses can move towards digital transformation goals while gaining access to streamlined, user-friendly tools that handle travel bookings and expense management tasks with ease.

Seller

American Express Global Business Travel

Discussions

Amex GBT Neo Community

Languages Supported

Danish, German, English, Finnish, French, Italian, Dutch, Norwegian, Portuguese, Spanish, Swedish

Product Description

Neo is a fully integrated solution streamlines the travel and expense management process, helping companies gain time, efficiency, and money. With the travel policy incorporated into the tool, travellers can book their trips easily, while being compliant. In addition, its user-friendly interface and OCR (Optical Character Recognition) technology allow travellers to submit their expense reports quickly, reducing manual input. Neo lets business travellers focus on what's really their job.

Overview by

Meryam Farhat

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Amex GBT Neo Media

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Olamide O.

UK Local IT Support - Technical Engineer

Enterprise (> 1000 emp.)

10/30/2019

"Amazing Platform for Business Travels & Expenses"

5/5

What do you like best about Amex GBT Neo?

This travel and expenses software is revolutionary as it helps businesses have a structured and organised approach of expenses made by the users within the business whilst ensuring cost saving and good value for money for what is being booked. It's a transparent piece of software that ensures corporate cost savings and control over what the employees can book through the travel tool. Review collected by and hosted on G2.com.

What do you dislike about Amex GBT Neo?

I don't dislike the software in anyway as its an amazing application that helps the business stay on top of their spend. Review collected by and hosted on G2.com.

Verified User in Renewables & Environment

Mid-Market (51-1000 emp.)

4/24/2020

"Travel and expenses are automated"

4/5

What do you like best about Amex GBT Neo?

Travel management and expenses are made easy.

Easy to use

It support American express. Review collected by and hosted on G2.com.

What do you dislike about Amex GBT Neo?

Automated suggestions are need to improve Review collected by and hosted on G2.com.

Verified User in Civil Engineering

Enterprise (> 1000 emp.)

10/14/2019

"Great plarform for all purpose travelling management"

4/5

What do you like best about Amex GBT Neo?

Excellent interface with the ability to plan door-to-door trips Review collected by and hosted on G2.com.

What do you dislike about Amex GBT Neo?

Sometimes Neo’s suggested travel solution is not convenient, choosing different options can take time. Review collected by and hosted on G2.com.

Ryan M.

Banker

Mid-Market (51-1000 emp.)

10/11/2019

"Great Service"

3.5/5

What do you like best about Amex GBT Neo?

KDS has the most clear way of help and is very easy to use. I find it easy to explain to other people while on the job Review collected by and hosted on G2.com.

What do you dislike about Amex GBT Neo?

The only downsides of using it are glitches Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation

Enterprise (> 1000 emp.)

10/9/2019

"Simplicity "

2/5

What do you like best about Amex GBT Neo?

I like that you didn’t have to be a genius to work the app, and that it was efficient Review collected by and hosted on G2.com.

What do you dislike about Amex GBT Neo?

The app is slow, and sometimes I don’t see everything that you think you should. Like I’ll see a deal on the tv but not on the app Review collected by and hosted on G2.com.

Verified User in Broadcast Media

Small-Business (50 or fewer emp.)

10/4/2019

"Keeps crashing every time"

2/5

What do you like best about Amex GBT Neo?

Quite convenient, and nice interface. Review collected by and hosted on G2.com.

What do you dislike about Amex GBT Neo?

I had 2 folders and one ready to submit, was waiting the 1st of this month to do so. Except it's all empty now and I can't even create a new one because I don't have the + button in that part of the app. Review collected by and hosted on G2.com.

Pierre C.

Online Project Manager

Mid-Market (51-1000 emp.)

12/11/2018

"Managing projects with smart people and company"

4/5

What do you like best about Amex GBT Neo?

I consider KDS tools as one of the best in the market: nice interface, easy to use.

Ikare & AdminSuite make me save lot of time in knowledge ans implementations. Review collected by and hosted on G2.com.

What do you dislike about Amex GBT Neo?

May be manual search issues not managed, but 19.1 will make me forget it :) Review collected by and hosted on G2.com.

Maggie B.

Enterprise (> 1000 emp.)

5/21/2018

"NEO Expense is simple to use on the go and enables prompt reinbursement with very little admin"

4/5

What do you like best about Amex GBT Neo?

The mobile app is intuitive and easy to use Review collected by and hosted on G2.com.

What do you dislike about Amex GBT Neo?

Nothing since the mobile upgrade and the changes to the Auto Expense Function Review collected by and hosted on G2.com.

Recommendations to others considering Amex GBT Neo:

We only have an Administration Team of 3 running this system for the whole society. The tool is simple for users to claim their expenses with little or no guidance because it is intuitive.

We have full visibility of all expenses and non-compliance which makes it easy to monitor and improve

We have 100% paperless process which makes it easier for our auditors to review Review collected by and hosted on G2.com.

What problems is Amex GBT Neo solving and how is that benefiting you?

We have used the "dead time" in travelling to claim expenses on the go.

Secretaries can process their Executive's claims easily once their receipts are captured

100% paperless system

Full audit trail and visibility of all claims

Robust monthly reporting

Policy rules are within the tool, so it encourages compliance to policy

Clear visuals to aid claimants and save time submitting expenses Review collected by and hosted on G2.com.

Response from Charlotte Laffargue of Amex GBT Neo

edit

Hi Maggie,

Thank you so much for sharing your experience. We’re glad you liked our enhanced mobile app – our team has put a lot of work into it! We’re also glad to see that you have been able to make the most of all the features to manage your advanced travel and expense programme!

Have a lovey day,

The Neo Team

Olivier M.

Chef de projet Voyages

Enterprise (> 1000 emp.)

12/12/2018

"constructive"

4/5

What do you like best about Amex GBT Neo?

support and relational quality Review collected by and hosted on G2.com.

What do you dislike about Amex GBT Neo?

the lack of visibility and influence of the production roadmap Review collected by and hosted on G2.com.

Response from Charlotte Laffargue of Amex GBT Neo

edit

Hi Olivier,

Thanks for your positive feedback and comment. We organize annual events for our customers to share feedback, and discover our plans for Neo. We would love to see you there! Please ask your Neo contact for details on the next event.

Have a good day,

The Neo team