OhMD
OhMD is a HIPAA-compliant omni-channel patient communication platform designed to reduce high inbound call volume for physician practices. OhMD brings AI-driven and human-led conversations together across phone, text, and web in a single unified inbox, allowing practices to deflect routine calls with AI while keeping staff in control when expertise is needed. Practices use OhMD to: • Deflect inbound patient calls into text and AI-assisted conversations • Answer calls, texts, and web chats from one unified inbox • Automate scheduling and routine requests without removing staff from the loop • Reduce front desk interruptions and staff burnout • Improve patient access without hiring or outsourcing Practices using OhMD report: • Fewer staff-handled calls • Lower communication costs • Improved patient access and growth Core capabilities include: • AI-assisted call answering and scheduling • Secure texting and call-to-text deflection • Unified inbox for calls, texts, and web chat • Smart routing and assignments based on patient intent • Human takeover of AI conversations when needed
Average Rating: 4.8/5.0
Total Reviews: 170
How Do G2 Users Rate OhMD?
- Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
- Telecommunications: 9.7/10 (Category avg: 8.9/10)
- Low Bandwidth Support: 9.8/10 (Category avg: 8.0/10)
- Practice Specific: 9.9/10 (Category avg: 8.7/10)
Who Is the Company Behind OhMD?
- Seller: OhMD
- Company Website:
- Year Founded: 2016
- HQ Location: Burlington, Vermont
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LinkedIn® Page: www.linkedin.com
48 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Office Manager, Medical Assistant
- Top Industries: Medical Practice, Hospital & Health Care
- Company Size: 54% Small, 45% Medium
What Do G2 Reviewers Say About OhMD?
AI-generated summary from verified user reviews
Pros
- Users appreciate the effective communication of OhMD, facilitating rapid responses and seamless interactions with patients.
- Users appreciate the effective patient communication of OhMD, as it enhances engagement and convenience for both staff and patients.
- Users appreciate the ease of use of OhMD, enabling convenient communication and efficient patient engagement.
- Users appreciate the convenient texting feature of OhMD, enhancing patient communication and streamlining workflows effectively.
- Users value the efficient customer communication of OhMD, enhancing engagement with patients through text messaging.
Cons
- Users face messaging issues such as delayed messages and disappearing conversations, impacting their overall experience.
- Users note limited features in OhMD, expressing desire for more functionality and advanced options in the mobile app.
- Users find the limited messaging features of OhMD restrict communication, affecting privacy and efficiency in patient interactions.
- Users note missing features in OhMD, expressing a desire for enhanced functionality and reporting analytics.
- Users experience occasional technical issues with OhMD, such as glitches and slow performance, but functionality remains intact.
What Are Recent G2 Reviews of OhMD?
Rating: 5.0/5.0 stars
— Verified User in Medical Practice
Rating: 5.0/5.0 stars
— Lisa S.

