G2

Jahir A.

Consultant Emergency Physician

Small-Business (50 or fewer emp.)

6/24/2026

"“Best telehealth platform for clinics – secure, reliable, clinician-focused”"

5/5

What do you like best about Coviu?

Ease of Use: It’s super simple for patients. There’s no app to download—just click the link. We cut our “tech issues” calls by 80%.

Video/Audio Quality: The video and audio are consistently clear in HD, even on an average NBN connection. Screen sharing for scans and X-rays stays crisp.

Patient Management + Virtual Sessions: It’s clearly built for healthcare. The secure waiting room, file uploads, and notes are all in one place, which helps keep everything AHPRA-compliant without extra work.

Billing and Payments: The HICAPS + Medicare integration has saved our admin team hours each week. Patients can pay online either before or after consults, which makes the whole process smoother. Review collected by and hosted on G2.com.

What do you dislike about Coviu?

The only real downside is the price—it’s definitely a premium platform. For busy clinics that run telehealth regularly, it feels worth it, but if you only use it occasionally, the cost may be harder to justify. Review collected by and hosted on G2.com.

What problems is Coviu solving and how is that benefiting you?

Coviu solves compliance and workflow problems by providing a secure, AHPRA-compliant telehealth platform with integrated billing, file upload, and clinical notes, so I’m no longer juggling separate tools. As an ED specialist, it helps me keep post-discharge follow-ups straightforward: patients can join via a single link with no app download, I can review X-rays and wounds through screen share, and I can claim Medicare immediately. Overall, it cuts admin time, reduces DNAs, and helps keep patients out of ED while still maintaining safety. Review collected by and hosted on G2.com.