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Mendfamily

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120 reviews
  • 1 profiles
  • 5 categories
Average star rating
4.7
Serving customers since
2014
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Mendfamily Reviews

Review Filters
Profile Name
Star Rating
104
15
1
0
0
Gloria H.
GH
Gloria H.
12/16/2025
Validated Reviewer
Review source: Organic

Exceptionally User-Friendly and Pleasant Experience

What is most helpful in using MEND is that it is user friendly
Verified User in Higher Education
GH
Verified User in Higher Education
11/17/2025
Validated Reviewer
Review source: Organic

My therapist is really good.

Chad Gunneville is a patient, focussed listener who reminds me of ideas and feelings that he has previously brought up. Be mindful. Be patient. Breath. Understand that anger usually comes from sadness. But most of all it is his empathy. He is genuinely curious about my situation. My state of mind. I can't imagine doing what he does every day! Break Break. I just had a moment with Chad. This guy was counseling young poor kids in Oakland! His training landed him there. Some of those kids were soooo in need of therapy. I just happened to ask Chad in passing about that. Woah. I have always considered him to be an amazing dude, but learning this elevates his status to 'heroic'.
Verified User in Hospital & Health Care
GH
Verified User in Hospital & Health Care
11/05/2025
Validated Reviewer
Review source: Organic

Effortless to Use and Highly Satisfying

Ease is wonderful. I had no issues whatsoever!

About

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HQ Location:
Orlando, Florida

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What is Mendfamily?

Mend is a patient engagement platform built for outpatient mental and behavioral healthcare organizations. The platform helps organizations simplify access to care, reduce administrative workload, and improve patient follow through across the entire outpatient journey. Mend brings scheduling, digital intake, automated forms, secure patient messaging, reminders, payments, and virtual visits into one integrated system that works alongside existing EHRs. By connecting these workflows, Mend helps organizations eliminate manual tasks, reduce phone volume, and create a more efficient experience for both patients and staff. Patients can schedule appointments, complete required steps before visits, communicate with care teams, and join virtual visits from any device. This integrated approach removes common barriers to care and helps organizations increase appointment attendance and continuity of care. Mend supports a wide range of outpatient behavioral health providers, including mental health clinics, community based organizations, substance use and alcohol use treatment programs, and group practices. The platform is designed for organizations with 25 or more caregivers that provide outpatient services. With tools like AI powered attendance prediction, Smart Waitlist matching, measurement based care automation, and real time operational insights, Mend helps leaders improve provider utilization, increase revenue capture, and repurpose staff time toward mission centered work. Mend exists to make access to mental and behavioral healthcare more convenient for all and to help organizations deliver compassionate, effective care at scale.

Details

Year Founded
2014
Website
mend.com