Kareo’s customer service is, by far, the best I’ve ever had the pleasure of working with. I’ve worked with many EHRs and billing software platforms, and Kareo is easily the most user-friendly. There aren’t a ton of extra steps to complete the tasks I need to get done, and there’s an abundance of customizable reports that help keep you on track. Review collected by and hosted on G2.com.
Some functionalities could be improved, such as processing insurance recoupments, although the workaround for that isn’t too difficult. There are also times when the ERAs don’t come through from the clearinghouse, but that doesn’t seem to be an issue unique to Kareo. In general, they make sure to add the ERAs once they’re received. The new self guided EDI enrollment process is less ideal than the prior Tebra guided process. Review collected by and hosted on G2.com.
Thank you for sharing such detailed feedback! We are thrilled to hear our customer service team stands out as the best you’ve worked with, and that our user-friendly platform and customizable reports are successfully helping you keep your accounts receivable down. Making your tasks quick and efficient is exactly what we strive for. We also deeply appreciate your insights on areas where we can improve. Your comments regarding the insurance recoupments workaround, ERA clearinghouse delays, and the new self-guided EDI enrollment process have been noted by our product team. We are constantly working to refine our platform, and real-world feedback like yours is absolutely essential to that process. Your input is invaluable to us, and we truly appreciate the time you’ve taken to share your experience!