Teladoc Reviews
What do you like best?
The practitioners are mostly good in my experience. Review collected by and hosted on G2.com.
What do you dislike?
The system is pretty awful, but not nearly as bad as Inpathy's, which I've also reviewed somewhere. I've posted some photos showing a couple of the smaller bugs.
The customer service is terrible. Because there is no technical support. And no management support. So the nice reps answering the phone can do absolutely nothing about technical problems.
Email Support also does nothing about technical problems.
I also have evidence they censor and stuff reviews. Review collected by and hosted on G2.com.
What do you like best?
Maybe than going to the doctor but if you want to speak to a physician that is not an option. Review collected by and hosted on G2.com.
What do you dislike?
I think a UX person is necessary. It is unclear what happens next after filling out really robust paperwork online — which takes a lot time and is easy to get lost in. It never says like “you won’t need to speak to a doctor”. So the whole time I thought this was just paperwork to even make an appointment to see a physician. But rather, the doc was able to prescribe medicine without seeing me. I don’t know if this is always the case though. So really a UX overhaul would go a long way.
Also a better integration with mobile devices would rock. Uploading photos from iPhone was challenge because they don’t support HEIC images. Review collected by and hosted on G2.com.
What do you like best?
I honestly hate the product. My company pays for it and the experience is seriously so bad. If you are in HR and are reviewing this product for your company, I'd look elsewhere. Review collected by and hosted on G2.com.
What do you dislike?
Creating an appointment took nearly 30 minutes. The form asks about non relevant symptoms but makes the fields required. It makes you upload images but doesn't allow files taken from an iphone -- so they need to be converted to jpegs. Also I got to the end and there is a lot of weirdness about what address is on file.
Worse though is I have no idea when I'm going to see a doctor. You go through all this to request an email from a doctor — and even that is two business days. They sell themselves as convenient healthcare of the future.
I used the program once before and their video chat software was garbage then. The doctor had bad wifi connection too so he couldn't hear anything i was saying. I was literally shouting my symptoms at the computer — not fun if living in an apartment complex with thin walls. Also the video window is so so small.
Honestly just really hate this product. Review collected by and hosted on G2.com.
What do you like best?
Simple app to use and never issues connecting with medical professionals. I've only used it once or twice, but each experience has been pleasant and helpful. During Covid, it's been nice peace of mind. Review collected by and hosted on G2.com.
What do you dislike?
Nothing disliked so far! It's a great alternative to in-person care, especially during the pandemic. Review collected by and hosted on G2.com.
