Teladoc Reviews & Product Details

Teladoc Overview

What is Teladoc?

Teladoc Health is the global virtual care leader, helping millions of people resolve their healthcare needs with confidence.

Teladoc Details
Website
Product Description

Teladoc Health is the global virtual care leader, helping millions of people resolve their healthcare needs with confidence.


Seller Details
Seller
Teladoc Inc.
Ownership
TDOC
Company Website
Year Founded
2002
HQ Location
New York, NY
Total Revenue (USD mm)
$417
Twitter
@TeladocHealth
14,659 Twitter followers
LinkedIn® Page
www.linkedin.com
1,336 employees on LinkedIn®
Show More
Answer a few questions to help the Teladoc community
Have you used Teladoc before?
Yes

Teladoc Reviews

Write a Review
Filter reviews
LinkedIn®
Connections
Showing 5 Teladoc reviews
Showing 5 reviews
Filter Reviews
Filter Reviews
Sort by
Ratings
Company Size
User Role
All Industries
Region
Already have Teladoc?
Write a Review
Infrastructure engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The practitioners are mostly good in my experience. Review collected by and hosted on G2.com.

What do you dislike?

The system is pretty awful, but not nearly as bad as Inpathy's, which I've also reviewed somewhere. I've posted some photos showing a couple of the smaller bugs.

The customer service is terrible. Because there is no technical support. And no management support. So the nice reps answering the phone can do absolutely nothing about technical problems.

Email Support also does nothing about technical problems.

I also have evidence they censor and stuff reviews. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Health issues - so I can be productive.

I have obtained some diagnoses and prescriptions. Review collected by and hosted on G2.com.

Show More
Show Less
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Maybe than going to the doctor but if you want to speak to a physician that is not an option. Review collected by and hosted on G2.com.

What do you dislike?

I think a UX person is necessary. It is unclear what happens next after filling out really robust paperwork online — which takes a lot time and is easy to get lost in. It never says like “you won’t need to speak to a doctor”. So the whole time I thought this was just paperwork to even make an appointment to see a physician. But rather, the doc was able to prescribe medicine without seeing me. I don’t know if this is always the case though. So really a UX overhaul would go a long way.

Also a better integration with mobile devices would rock. Uploading photos from iPhone was challenge because they don’t support HEIC images. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is faster than going to a doctor and probably cheaper. It feels tedious and impersonal too though. Review collected by and hosted on G2.com.

Show More
Show Less
Product Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I honestly hate the product. My company pays for it and the experience is seriously so bad. If you are in HR and are reviewing this product for your company, I'd look elsewhere. Review collected by and hosted on G2.com.

What do you dislike?

Creating an appointment took nearly 30 minutes. The form asks about non relevant symptoms but makes the fields required. It makes you upload images but doesn't allow files taken from an iphone -- so they need to be converted to jpegs. Also I got to the end and there is a lot of weirdness about what address is on file.

Worse though is I have no idea when I'm going to see a doctor. You go through all this to request an email from a doctor — and even that is two business days. They sell themselves as convenient healthcare of the future.

I used the program once before and their video chat software was garbage then. The doctor had bad wifi connection too so he couldn't hear anything i was saying. I was literally shouting my symptoms at the computer — not fun if living in an apartment complex with thin walls. Also the video window is so so small.

Honestly just really hate this product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Technological. The forms, payments and video software are extremely poor quality. A competent UX Designer could fix this. Review collected by and hosted on G2.com.

Show More
Show Less
Market Manager - North America West
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Simple app to use and never issues connecting with medical professionals. I've only used it once or twice, but each experience has been pleasant and helpful. During Covid, it's been nice peace of mind. Review collected by and hosted on G2.com.

What do you dislike?

Nothing disliked so far! It's a great alternative to in-person care, especially during the pandemic. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Getting advice and consultation on healthcare topics. It's a quick, effective way to receive care. Review collected by and hosted on G2.com.

Show More
Show Less
Notary Public
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It sounded good, until I started to sign up for the service Review collected by and hosted on G2.com.

What do you dislike?

If you do not have Blue cross/Blue shield or private pay you can't use this service Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do not use Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Nothing Review collected by and hosted on G2.com.

Show More
Show Less