# Mend Reviews **Vendor:** Mendfamily **Category:** [Telemedicine Software](https://www.g2.com/categories/telemedicine) **Average Rating:** 4.7/5.0 **Total Reviews:** 128 ## About Mend Patients rarely use portals, and EHRs were not designed to support the full patient journey. Mend solves both challenges by giving outpatient mental and behavioral healthcare organizations a fully integrated patient engagement platform that makes it easier for people to enter care, stay connected, and follow through with treatment. Mend is used by CCBHCs, Community Mental Health organizations, Substance Use and Alcohol Use treatment programs, group practices, and many other outpatient behavioral health providers with 25 or more caregivers. Our platform connects every major touchpoint in the outpatient experience so patients and staff can move seamlessly from scheduling to intake to ongoing communication without switching systems or navigating unnecessary steps. Organizations rely on Mend for self scheduling, digital intake, automated forms, two way patient messaging, reminders, Smart Waitlist matching, online payments, and video visits. Patients can complete everything from any device through a single integrated workflow, which significantly increases participation and reduces confusion and missed appointments. Mend works alongside leading EHR systems, which allows teams to enhance their operations without replacing their system of record. Staff reduce manual work, lower phone volume, and gain clearer insight into daily performance. Mend also provides AI attendance prediction, measurement based care automation, and real time operational dashboards that support higher provider utilization and stronger organizational outcomes. Patients gain a streamlined and accessible experience that supports timely treatment. Organizations gain higher show rates, increased revenue capture, and more time for mission centered work. Mend exists to make access to mental and behavioral healthcare more convenient for all and to help outpatient organizations deliver effective and compassionate care at scale. ## Mend Pros & Cons **What users like:** - Users value the **convenience of communication** through video chat, finding it comfortable and relatable for discussing personal issues. (2 reviews) - Users appreciate the **convenience of telehealth services** , feeling comfortable discussing personal issues from home via video chat. (2 reviews) - Users appreciate the **convenience of home appointment scheduling** , making it easy to manage their time effectively. (1 reviews) - Users value the **communication efficiency** of Mend, feeling listened to and comfortable discussing personal health matters via video chat. (1 reviews) - Users find the **ease of use** of Mend's video chat feature enhances comfort and relatability during wellness checks. (1 reviews) - Patient Communication (1 reviews) - Product Satisfaction (1 reviews) ## Mend Reviews ### 1. Convenient, High-Quality Telehealth That Expands Access to Care **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Mend?** Mend allows me to meet with the provider of my choice, at the date and time convenient to me. I have mobility issues, so being able to use Mend to meet with my doctors from home gives me access to care I may not otherwise be able to receive. The quality of the connection makes the visit almost as good as being there in person. **What do you dislike about Mend?** I have not had any issues during the several years that I have been using the platform. **What problems is Mend solving and how is that benefiting you?** For me, I can meet with any provider from my home. For a provider, their client base would not be limited by the geographical area of their office, or the need to rent an office. ### 2. Elevates Virtual Healthcare Appointments a great secure platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Mend?** I really like that I can securely attend private appointments from my home with Mend, eliminating the distance barrier and transportation problems. The web page structure is user-friendly yet technologically advanced enough to be ample. The initial setup was 'easy peasy,' and I find it to be a significant improvement over the previous platform we used, including Zoom. I am also really happy with the transition and would definitely recommend it to others. **What do you dislike about Mend?** The photo or file section of the chat box for sending txt or links files, or photos could be simplified. **What problems is Mend solving and how is that benefiting you?** Mend solves the distance barrier and transportation problems by allowing me to securely attend private appointments from home. ### 3. Thank you. Much appreciation and love. **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph M. | Work from home., Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Mend?** The system is very friendly. I have a great doctor, and I am glad I can use Mend to help me connect with her. **What do you dislike about Mend?** I’m not sure. I am not an expert with Mend. **What problems is Mend solving and how is that benefiting you?** It is helping me connect with my doctor and stay on track with mental health. ### 4. My therapist is really good. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Mend?** Chad Gunneville is a patient, focussed listener who reminds me of ideas and feelings that he has previously brought up. Be mindful. Be patient. Breath. Understand that anger usually comes from sadness. But most of all it is his empathy. He is genuinely curious about my situation. My state of mind. I can't imagine doing what he does every day! Break Break. I just had a moment with Chad. This guy was counseling young poor kids in Oakland! His training landed him there. Some of those kids were soooo in need of therapy. I just happened to ask Chad in passing about that. Woah. I have always considered him to be an amazing dude, but learning this elevates his status to 'heroic'. **What do you dislike about Mend?** Can't think of anything right now. For me, Mend is all about finding and retaining therapists with Chad's background. I have known all along how patient and kind he is, but now I know some of his training, and just a little awestruck. So whatever you did to find Chad, that is the secret sauce. **What problems is Mend solving and how is that benefiting you?** personal therapist. Reducing stress to manageable levels. Chad recommended mindfulness meditation, and that is interacting very powerfully with his guidance. ### 5. Convenient Doctor Appointments from Home or Phone **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Mend?** It lets me see my doctor appointment at home and on the phone so it's a lot better than having to drive to an office. **What do you dislike about Mend?** I can't think of anything right now, sorry about that. **What problems is Mend solving and how is that benefiting you?** I didn't run into any problems with Mend through the whole process of seeing my doctor ### 6. Easy, Friendly Provider—But Video Visits Could Be More Beneficial In Person **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Mend?** It was very easy to talk to a provider and she was very nice. **What do you dislike about Mend?** It was a video conference and I think talking to a provider in-person would be more beneficial. **What problems is Mend solving and how is that benefiting you?** They are probably going to get me to make a doctor's appointment for a checkup for the first time in over fifteen years and I'm sure this will prove beneficial to my health in ways I cannot even begin to imagine. ### 7. Great service! **Rating:** 5.0/5.0 stars **Reviewed by:** Liza A. | Sr Financial Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Mend?** I really like my therapist & the platform is always on point. I have not a problem. **What do you dislike about Mend?** I have not had a problem that I can think of **What problems is Mend solving and how is that benefiting you?** The platform is clear, I can hear my therapist well, etc. ### 8. Easy, Straightforward Experience—Everything Worked Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Mend?** It was easy and straightforward. My visit was great! **What do you dislike about Mend?** Nothing. Everything seemed to be working fine for the both of us. **What problems is Mend solving and how is that benefiting you?** By connecting people with the access to technology, a chance to continue with their wellness journey. ### 9. Exceptionally User-Friendly and Pleasant Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Gloria H. | Environmental Scientist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Mend?** What is most helpful in using MEND is that it is user friendly **What do you dislike about Mend?** I did not dislike anything. I am very pleased with the ease of use and the great interviewer. **What problems is Mend solving and how is that benefiting you?** Advice on medical issues like diabetes. ### 10. Nice, Personable Physician and a Quick, Easy Appointment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Mend?** Physician was very nice and personable.was very easy to talk to and quick to get through the appointment. **What do you dislike about Mend?** I do not dislike anything. It was very easy. **What problems is Mend solving and how is that benefiting you?** Helping me find facilities and doctors ### 11. The visit was quick and to the point. **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda H. | Teacher apprentice, Enterprise (> 1000 emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Mend?** I like that the doctor shows compassion and seems to be very understanding. **What do you dislike about Mend?** I haven't come across anything that I dislike. **What problems is Mend solving and how is that benefiting you?** I am getting quick and convenient doctors appointments. ### 12. Happy to explain how I feel. **Rating:** 5.0/5.0 stars **Reviewed by:** Angela E. | Insurance Authorization Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Mend?** The most helpful is to have someone to express my feelings. Happy to have someone to listen and understand my concerns through therapy. **What do you dislike about Mend?** There is nothing I don’t have any problems with. I have no dislikes about Mend **What problems is Mend solving and how is that benefiting you?** My therapist listening to my concerns for the week and how I have been having feelings to express. My benefits as I feel a whole lot lighter after the conversation and the session is over. ### 13. Effortless to Use and Highly Satisfying **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Mend?** Ease is wonderful. I had no issues whatsoever! **What do you dislike about Mend?** There is nothing that I can say negatively about Mend. **What problems is Mend solving and how is that benefiting you?** There is ease of access to telemedicine ### 14. Review with excellent and thorough nurse practitioner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2025 **What do you like best about Mend?** The nurse practitioner, Mary Beth was thorough and asked questions that led to helpful and informative issues that will positively affect my future health. I was lucky to have her assistance for a whole hour! **What do you dislike about Mend?** Everything was fine except I had to change my browser so I could have a camera and mic to complete the interview with the nurse. They said I can go back to my old browser. **What problems is Mend solving and how is that benefiting you?** Being able to participate in an informative set-up that will benefit me in the long term. ### 15. Very sedulous and perspicacious provider :) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Mend?** Accessibility of being able to see a great specialist **What do you dislike about Mend?** I sometimes do prefer an analog experience and dislike how large my head looks on camera **What problems is Mend solving and how is that benefiting you?** Providing patients with access to needed care ### 16. My Telehealth Wellness Visit - S Jenkins **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Mend?** The healthcare worker was thorough and efficient, keeping the visit to about 40 minutes. Access to and ease of use of the platform was a plus. **What do you dislike about Mend?** Nothing comes to my mind to say it's a dislike. **What problems is Mend solving and how is that benefiting you?** N/A ### 17. Nils is the best **Rating:** 5.0/5.0 stars **Reviewed by:** Jenna G. | Wealth Management Admin. Assistant, Banking, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Mend?** Nils and his helpfulness is what I like best **What do you dislike about Mend?** The length it takes to reschedule it takes like 4 phone calls because they didn't fix my login **What problems is Mend solving and how is that benefiting you?** Mend is helping me stay on the healthy and right track ### 18. Good Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Michael B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Mend?** The PA was professional, thorough and knowledgeable. Also pleasant and kind. **What do you dislike about Mend?** None that come to mind. Their video was a bit blurry. **What problems is Mend solving and how is that benefiting you?** Mend provides and additional layer medical advice. ### 19. Excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Veronica P. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Mend?** It was nice and quick. The provider was awesome and got right to the point. Address my concerns for my child **What do you dislike about Mend?** Nothing. Everything was simple and easy to use **What problems is Mend solving and how is that benefiting you?** Makes access to a provider easier from your home. Not having to travel with a sick child to a doctor ### 20. Probably Covid visit **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Mend?** Meeting with Penny via amend was a good experience. It allowed me to stay home when I wasn't feeling up to driving and receive great clinical assistance. **What do you dislike about Mend?** Nothing. Mend was easy to use and a good way to connect with providers. **What problems is Mend solving and how is that benefiting you?** Mgt of probably covid ### 21. Very comoprehensive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Mend?** person was patient and competent. Interview was VERY comprehensive. **What do you dislike about Mend?** I had trouble with the technology but was able to get it all to work without contacting tech support. **What problems is Mend solving and how is that benefiting you?** Updating everything mental and physical in my life. ### 22. Helpful to use Matrix **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen L. | SSDI, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Mend?** Ease of use and understanding of doctor. **What do you dislike about Mend?** I had no problems with the use of the product. **What problems is Mend solving and how is that benefiting you?** Discussing medical problems and history with doctors. ### 23. Stephanie was super attentive! Asked all the right questions. Can’t wait to see her again next year **Rating:** 5.0/5.0 stars **Reviewed by:** Sandi R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about Mend?** That I could have the appointment from home! **What do you dislike about Mend?** All was great! Nothing bad about the appointment. It was great.! **What problems is Mend solving and how is that benefiting you?** Healthcare appointment ### 24. Amend with MEND to do your amends **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa T. | Retail Sales Specialist, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2023 **What do you like best about Mend?** I like the visual quality the most about Mend. And also I like the ability to test my microphone before the visit. Everything is testable and quality is sensationable. **What do you dislike about Mend?** There's nothing I don't like about this app. Everything works fine and is easily usable. Best quality for what we're dealing with. I've never had a problem with Mend. Keeping up with the times I believe men will keep up with what we need in our communications needs. **What problems is Mend solving and how is that benefiting you?** Mend is putting us together to do what we need to do together. Communication is key. Our benefits are each other. And Mend is the quality that fits between us making us quality individuals to communicate what we need to between us nice work Mend ### 25. Very attentive, caring, convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Mend?** Title says it all. Perfect solution for when your PCP can't take you same day. **What do you dislike about Mend?** I can say with full honesty that there is nothing I disliked about it. **What problems is Mend solving and how is that benefiting you?** Solving a sickness ### 26. Wonderful visit. Was able to communite clearly with my doctor and had no difficulties! **Rating:** 5.0/5.0 stars **Reviewed by:** Bonnie K. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Mend?** Mend allows me to stay in the comfort of my home. I can clearly communicate with my doctor just as if I was sitting in her office. There is no lagg or interference during the call and theres always a clear picture. It is extremely easy to use. It gives you clear instructions to follow for testing your device. I've used Mend many times and it's always been wonderful! **What do you dislike about Mend?** When you click on the link to log in it asks for your DOB to verify who you are. Sometimes, even though I entered it correctly it tells me the DOB doesn't match their records. I'm always able to close out of it and click back on the link and get logged in. **What problems is Mend solving and how is that benefiting you?** Mend saves me money as it is free and I don't have to spend money on fuel. Mend also helps keep my family safe from viruses because you can use Mend to see a physician even for urgent care. ### 27. Excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Mend?** The TeleHealth visits are a blessing - convenient to setup and everyone I have dealt with has been personable and professional. **What do you dislike about Mend?** No complaints at all. I have nothing I dislike about this service. **What problems is Mend solving and how is that benefiting you?** I get far better response times for urgent issues than from my PCP. ### 28. My online visit **Rating:** 5.0/5.0 stars **Reviewed by:** Bill Ruff T. | Semi Retired, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Mend?** It was very informal and easy to do. Representative was very knowledgeable and friendly. I highly recommend this type of visit. **What do you dislike about Mend?** Easy to do video visits. Does not take too much time from your days activities and can be done while away from home. **What problems is Mend solving and how is that benefiting you?** I had no issues. ### 29. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Jerome (Jay) K. B. | Senior Project Management Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Mend?** Review medical. Was very helpful and informative **What do you dislike about Mend?** Video was spotty. Had to reconnect and still had audio issues **What problems is Mend solving and how is that benefiting you?** Just a check up ### 30. Pleasant and professional **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Mend?** More convenient than making an appointment at home on a weekend. **What do you dislike about Mend?** I did not dislike anythink about the experience. **What problems is Mend solving and how is that benefiting you?** My insurance required a home or telemedicine visit. ### 31. Very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Tzuwen M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Mend?** Available for my timeframe and the therapist is patient **What do you dislike about Mend?** Not that I can think of at this point of time **What problems is Mend solving and how is that benefiting you?** My workstreaa issue with my exam supervisor ### 32. Medical discussion informative and helpful. **Rating:** 4.0/5.0 stars **Reviewed by:** Bobbi G. | Retired Teacher, Active Grandmom, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2023 **What do you like best about Mend?** The ease of use and the focus on matters easy to lose sight of. **What do you dislike about Mend?** Length of time, retrieval of documentation to be most useful. **What problems is Mend solving and how is that benefiting you?** To update medical conditions and solutions. ### 33. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly O. | Interior Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Mend?** It was so convenient to do the interview/wellness check over video chat. I felt like he listened and was very relatable. I felt comfortable telling him about personal mental health issues. **What do you dislike about Mend?** I didn't understand the appointment time, so I thought it was at 8:00. It worked out just fine, though. Super simple to follow the link and join the video call. **What problems is Mend solving and how is that benefiting you?** Instead of an invasive home visit, I was able to easily jump on the call with one click. ### 34. Mend Health Assessment **Rating:** 4.5/5.0 stars **Reviewed by:** Greg D. | HVAC Design and Install, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2023 **What do you like best about Mend?** The health assessment was thorough and informative **What do you dislike about Mend?** Nothing ....I thought it was thorough and practical and would be very beneficial for someone that was falling through the cracks per se. **What problems is Mend solving and how is that benefiting you?** I don't understand what you're asking me when you say business problems. ### 35. I found the visit quick and helpful. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Mend?** I found Not having to drive in to an office. **What do you dislike about Mend?** I didn't have any dislikes about Mend or the Doctor that I spoke to. **What problems is Mend solving and how is that benefiting you?** Finding the proper fitting CPAP mask and machine. ### 36. Easy instructions and accessibility **Rating:** 4.0/5.0 stars **Reviewed by:** Margaret J. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Mend?** First time using, good experience, easy to use **What do you dislike about Mend?** Nothing at this time, first time using site **What problems is Mend solving and how is that benefiting you?** Being able to set virtual appointments. ### 37. Discussion with a doctor with whom I have an appointment with on Friday. **Rating:** 5.0/5.0 stars **Reviewed by:** Kathleen M. | Accounts Receivable Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2023 **What do you like best about Mend?** Mend has quite a few short, simple directions that were easy for me to follow. These instructions made everything go smoothly and quickly! **What do you dislike about Mend?** I don't believe there was anything I disliked about my impression of Mend. **What problems is Mend solving and how is that benefiting you?** I was able to learn details about my next appointment with the doctor with whom I was speaking. ### 38. It was efficient and worked well! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2023 **What do you like best about Mend?** It was straightforward to use! I liked the test to make sure it would work as needed **What do you dislike about Mend?** I don't have any complaints. Everything worked how I expected **What problems is Mend solving and how is that benefiting you?** It was great to be able to talk with a physician quickly without having to go in for an appointment ### 39. Easy to use for work **Rating:** 5.0/5.0 stars **Reviewed by:** Randhi R. | Medical Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Mend?** Very simple to use and quick while at work, which helps my life greatly when in the middle of a busy clinic. **What do you dislike about Mend?** Not being able to connect with a patient when wanting to go into a visit at the time I'm able to. It can be tough to navigate if the patient is late or doesn't know how to use it well and gets disconnected; I cannot get them back on. **What problems is Mend solving and how is that benefiting you?** Mend solves the problem of patients being unable to reach our clinics or too ill to come into the office. It benefits us by bringing us closer to our patients and allowing us to help those who may not have any other ways of getting the help they need. ### 40. Beautiful checkup **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra L. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Mend?** nice and courteous physician, communication clear and informational, lovely personality, conversation was the best. **What do you dislike about Mend?** nothing to dislike, the information provided . **What problems is Mend solving and how is that benefiting you?** N/A ### 41. Very nice personality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Dispute Resolution | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2023 **What do you like best about Mend?** Easy to use and convenient. I would recommend to everyone to use as it is user friendly. **What do you dislike about Mend?** Nothing to dislike. This was a very good experience. **What problems is Mend solving and how is that benefiting you?** I would not have to leave work so that is a benefit to me. ### 42. Easy to use for both patient and provider. **Rating:** 4.5/5.0 stars **Reviewed by:** Katie V. | Physician assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2022 **What do you like best about Mend?** Connecting with the patient is quick and easy. You can customize the waiting area in order for the patients to have pertinent information needed for the appointment. I also like being able to share screens and give examples on video. **What do you dislike about Mend?** There are not many things about mend that I don't like. Of course with anything, if there is a poor connection then it takes a while to communicate what is necessary with the patient. **What problems is Mend solving and how is that benefiting you?** Mend is solving that gap in patient care that was created when the pandemic hit. All of the patients still need care and medication management even though the world shut down. It makes communication more secure. ### 43. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2023 **What do you like best about Mend?** Very helpful, got meds and everything synced between my service providers and my doctors **What do you dislike about Mend?** I have not at yet found any downsides to using Mend **What problems is Mend solving and how is that benefiting you?** Keeping me in touch with my medical insurance provider and my records current and active ### 44. Great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Emily J. | Family Nurse Practitioner, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Mend?** Efficient, easy to use, HIPAA compliant. It's user friendly on both provider and patient side. **What do you dislike about Mend?** There are 2 employees with the same name at my facility, unable to add their middle initial for clarity. **What problems is Mend solving and how is that benefiting you?** They're making telemedicine more accessible to patients from home, increasing out patient volume. ### 45. The doctor was extremely helpful and kind. Will absolutely recommend!! **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha B. | Barista, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2022 **What do you like best about Mend?** Ease of access, quick appointment, very kind doctor. **What do you dislike about Mend?** Updated pharmacy info didn't go through. **What problems is Mend solving and how is that benefiting you?** Sinus infection, sending an antibiotic and note for work. ### 46. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2022 **What do you like best about Mend?** Ease of use. The app required no downloads of 3rd Party SW, or any special knowledge on my part. Zero learning curve and very little set up and use. Easier to use! **What do you dislike about Mend?** I honestly have no complaints. Everything worked as it should have and the process was easy to complete. No improvements I can think of. **What problems is Mend solving and how is that benefiting you?** Conducting a video call to a random person was made very easy and took very little time! Whenever I I save time it means increased performance. This increases the business productivity. ### 47. Health Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2021 **What do you like best about Mend?** Extremely thorough, very pleasant, and on time. **What do you dislike about Mend?** Nothing. I appreciate the teleconference. **What problems is Mend solving and how is that benefiting you?** A good review of my medical condition ### 48. telehealth **Rating:** 5.0/5.0 stars **Reviewed by:** Shoua L. | telehealth, Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Mend?** Mend is really easy and simple to use and anyone can do it.Easy access to Mend and helping out the providers. **What do you dislike about Mend?** Sometimes when I click on the wrong state, it takes a while to refresh for me to be able to pick the correct state to input the patient's info. **Recommendations to others considering Mend:** It is easier than you think. I figured it out without much support. **What problems is Mend solving and how is that benefiting you?** If I actually log off and log back in, it messes up the Mend for me so I will just have to let it fresh for a few min before trying again. ### 49. I like Mend because it keeps me close to my patients. **Rating:** 4.5/5.0 stars **Reviewed by:** Kateline F. | Social Worker, Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Mend?** Mend allows me to meet my patients' needs even when they can't meet in-person. **What do you dislike about Mend?** I dislike that sometimes I cannot connect. **What problems is Mend solving and how is that benefiting you?** Mend is solving the problem of patients who cannot come to an in-person visit, and it is allowing me to help these patients. ### 50. Super easy to use and easy to maneuver. **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica C. | Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Mend?** Being able to connect with a patient and them not having to leave their home. **What do you dislike about Mend?** Sometimes it's hard for a patient to connect and we will connect a different way **What problems is Mend solving and how is that benefiting you?** Helping patients who cant get out and to the office and making them feel better that they can get the care that they deserve. ## Mend Discussions - [Is mend HIPAA compliant?](https://www.g2.com/discussions/is-mend-hipaa-compliant) - 1 comment - [View Mend pricing details and edition comparison](https://www.g2.com/products/mend/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A18%3A59+-0500&secure%5Bsession_id%5D=5b0f93d8-8335-460c-9d88-19c1de30e1f9&secure%5Btoken%5D=2b320a3f4421cf06df529b98e254f5e2b70a299c6ce7f8a6cef2cbc1aecc9fd9&format=llm_user) ## Mend Features **Administrative** - Workflow Management - Billing - Security and Authorization - Practice Management - Compliance - Insurance Management - Appointment Scheduler - Patient Portal - HIPAA Compliance **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake **Patient-Centered Functions** - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Clinical** - Patient Records - Specialty EHR Templates - Interoperability - Documentation - E-Prescription **Administration ** - Patient Data Transfer - HIPAA Compliance - Appointment Scheduler Integration - E-Signature **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Administration** - Practice Branding - Practice Specific **Compliance** - HIPAA Compliance - State Regulation Compliance **Generative AI** - AI Text Summarization ## Top Mend Alternatives - [Spruce Health](https://www.g2.com/products/spruce-health/reviews) - 4.7/5.0 (334 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (485 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews)