--- title: Mend Reviews meta_title: 'Mend Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 137 reviews by the users' company size, role or industry to find out how Mend works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 137 scale: '5' date_modified: '2026-11-12' parent_category: name: Health Care url: https://www.g2.com/categories/health-care ---

Mend Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Perceived Cost

$$$$$

User Insights

Average based on 137 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Mend Reviews (137)

View 1 Video Reviews
Reviews

Mend Reviews (137)

View 1 Video Reviews
4.7
137 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

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Verified User in Mental Health Care
GM
Verified User in Mental Health Care
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Easy, Convenient, and Secure Telemedicine with Mend."
5/5
What do you like best about Mend?

I found using Mend Telemedicine easy and convenient. Not having to leave home for a visit with my doctor was much better than having to plan ahead, leave the house with enough time to fight traffic, and worry about arriving too early or too late. The connection was great, and I had no issues with the video or audio quality. Knowing it was a secure connection also let me focus on my needs, instead of worrying that my connection wasn’t secure. Review collected by and hosted on G2.com.

What do you dislike about Mend?

I didn’t encounter any dislikes or concerns while using Mend. Review collected by and hosted on G2.com.

Verified User in Mental Health Care
GM
Verified User in Mental Health Care
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Secure Environment for Support Staff Visibility"
4.5/5
What do you like best about Mend?

Mend allows me to see my support staff in a secure protected environment Review collected by and hosted on G2.com.

What do you dislike about Mend?

The connection bumps. Sometimes I sign on early and browse other notifications. When I do this I often have to bounce back and forth between functions and pages. Review collected by and hosted on G2.com.

Debra G.
DG
Debra G.
Private Investor
Small-Business (50 or fewer emp.)
"Friendly, Helpful, and Professional Practitioners"
5/5
What do you like best about Mend?

The practitioners are friendly, helpful, and professional Review collected by and hosted on G2.com.

What do you dislike about Mend?

I didn't find anything that I disliked about mend Review collected by and hosted on G2.com.

Verified User in Alternative Medicine
GA
Verified User in Alternative Medicine
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Bringing back the almost forgotten home visits from your Doctor"
5/5
What do you like best about Mend?

Mend lets me teleconference with my doctor, which eliminates the need to travel to a facility. Review collected by and hosted on G2.com.

What do you dislike about Mend?

It’s not a face-to-face meeting, and I feel like subtle cues can slip by without being noticed. Some questions also get lost—things I might remember more easily if the other person were in the same room as me. Review collected by and hosted on G2.com.

LC
Linda C.
Personal Care Assistant
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Convenient Telehealth Appointments from Home"
5/5
What do you like best about Mend?

Conveinence to atten.d medical appointments from my home. Review collected by and hosted on G2.com.

What do you dislike about Mend?

unable to use closed captions. I get them through assessiblity on the speaker options of my taskbar. I would like to access them through the app as I do on the zoom platform. Review collected by and hosted on G2.com.

BH
Brittany H.
Unemployed
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Convenient Weekend Appointments Without Transportation Hassles"
5/5
What do you like best about Mend?

Was able to have my appointment on the weekend and not have to worry about transportation Review collected by and hosted on G2.com.

What do you dislike about Mend?

Having to use Bluetooth earbuds or can't hear Review collected by and hosted on G2.com.

Verified User in Mental Health Care
GM
Verified User in Mental Health Care
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Convenient, High-Quality Telehealth That Expands Access to Care"
4.5/5
What do you like best about Mend?

Mend allows me to meet with the provider of my choice, at the date and time convenient to me. I have mobility issues, so being able to use Mend to meet with my doctors from home gives me access to care I may not otherwise be able to receive. The quality of the connection makes the visit almost as good as being there in person. Review collected by and hosted on G2.com.

What do you dislike about Mend?

I have not had any issues during the several years that I have been using the platform. Review collected by and hosted on G2.com.

Ivan S.
IS
Ivan S.
Mid-Market (51-1000 emp.)
"Elevates Virtual Healthcare Appointments a great secure platform"
5/5
What do you like best about Mend?

I really like that I can securely attend private appointments from my home with Mend, eliminating the distance barrier and transportation problems. The web page structure is user-friendly yet technologically advanced enough to be ample. The initial setup was 'easy peasy,' and I find it to be a significant improvement over the previous platform we used, including Zoom. I am also really happy with the transition and would definitely recommend it to others. Review collected by and hosted on G2.com.

What do you dislike about Mend?

The photo or file section of the chat box for sending txt or links files, or photos could be simplified. Review collected by and hosted on G2.com.

Verified User in Accounting
GA
Verified User in Accounting
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Outstanding Support—They Fixed My Login Issue Fast"
5/5
What do you like best about Mend?

The people! I had a login issue so I gave up but a woman called and got me fixed up, corrected so I may continue getting help! I didn’t get her name but she was in Elizabeth Pa and she did a fantastic job! Review collected by and hosted on G2.com.

What do you dislike about Mend?

No downside at all, keep up the good work! Review collected by and hosted on G2.com.

Josi u.
JU
Josi u.
Homemaker
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Very pleased and thankful"
5/5
What do you like best about Mend?

I dont have to leave my house to have my appointment Review collected by and hosted on G2.com.

What do you dislike about Mend?

Nothing at all.. there was nothing that I would change Review collected by and hosted on G2.com.

Questions about Mend? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User
•
Last activity over 3 years ago

Is mend HIPAA compliant?

0 Upvotes
1
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GU
Guest User

What is your primary use case for Mend, and how has it improved your patient engagement?

0 Upvotes
0
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Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Perceived Cost

$$$$$
Mend Comparisons
Mend Features
Patient Feedback Management
Patient Portal
Patient Communications
Patient Check-in
HIPAA Compliance
State Regulation Compliance
Workflow Management
Interoperability
Engagement Measuring