DeskAlerts is a company-wide emergency communication and employee notification solution. It is designed to help organizations deliver urgent operational messages with high visibility and near-100% readership.
The software is used by IT, security, safety, and internal communications teams to manage emergency alerts, IT outage notifications, compliance, and critical operational communications.
DeskAlerts is built for situations where traditional channels such as email, chat, or intranets are too slow or unreliable. You can deliver notifications directly to employee desktops and mobile devices, ensuring critical instructions reach the right people immediately during emergencies, safety incidents, and operational disruptions.
The solution supports targeted, multi-channel communication, allowing teams to notify specific users, departments, and roles. Real-time acknowledgment tracking confirms who received and read each message, while two-way communication tools such as surveys and polls help teams check employee status or gather feedback during incidents.
In addition to emergencies, DeskAlerts is also used for planned operational communications, such as IT maintenance alerts, policy updates, and critical internal announcements. Forget about overcrowded inboxes – maintain control over messages.
Benefit from:
> Multichannel desktop and mobile notifications delivered in seconds over other app screens
> Targeted message delivery by user, role, or department
> Acknowledgment tracking, real-time reporting, and audit trails
> Two-way communication through surveys and polls
> Role-based publishing rights and access control
> Designed for use by non-technical teams
DeskAlerts is used by organizations from NHS Foundation Trusts, Deloitte, DHL, and Fujifilm to Fortune 500 companies across healthcare, government, manufacturing, education, and other regulated industries. SOC 2 Type II, GDPR, DPF, DPA, and NIST 2.0 compliant.
Average Rating: 4.2/5.0
Total Reviews: 26
How Do G2 Users Rate DeskAlerts?
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Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.9/10)
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Permissions: 9.2/10 (Category avg: 8.6/10)
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Customizable Questions: 8.3/10 (Category avg: 8.9/10)
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Data Exporting: 10.0/10 (Category avg: 8.7/10)
Who Is the Company Behind DeskAlerts?
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Seller: DeskAlerts
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Year Founded: 2006
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HQ Location: Alexandria, VA
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Twitter: @DeskAlerts
46 Twitter followers
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LinkedIn® Page: www.linkedin.com
37 employees on LinkedIn®
Who Uses This Product?
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Company Size: 42% Medium, 35% Large
What Do G2 Reviewers Say About DeskAlerts?
AI-generated summary from verified user reviews
Pros
- Users value the quick and effective notifications from DeskAlerts, enhancing communication about tasks and deadlines.
- Users value the easy and quick alert management of DeskAlerts for effective business communication and notifications.
- Users find DeskAlerts to have a user-friendly interface, making the alert system quick and efficient.
- Users value the communication efficiency of DeskAlerts, enabling rapid alerts that surpass traditional email methods.
- Users find the automation of alerts in DeskAlerts quick and efficient for enhancing business communication.
Cons
- Users find DeskAlerts highly expensive, especially for smaller organizations with limited budgets and needs.
- Users find DeskAlerts has limited functionality, including outdated UI, compatibility issues, and few customization options.
- Users find the poor interface design of DeskAlerts outdated and challenging, impacting overall usability and experience.
- Users face integration challenges with DeskAlerts, limiting compatibility with older systems and hindering overall effectiveness.
- Users find the outdated design of DeskAlerts unappealing and feel it doesn't justify the cost.