# DeskAlerts Reviews **Vendor:** DeskAlerts **Category:** [Employee Engagement Software](https://www.g2.com/categories/employee-engagement) **Average Rating:** 4.2/5.0 **Total Reviews:** 26 ## About DeskAlerts DeskAlerts is a company-wide emergency communication and employee notification solution. It is designed to help organizations deliver urgent operational messages with high visibility and near-100% readership. The software is used by IT, security, safety, and internal communications teams to manage emergency alerts, IT outage notifications, compliance, and critical operational communications. DeskAlerts is built for situations where traditional channels such as email, chat, or intranets are too slow or unreliable. You can deliver notifications directly to employee desktops and mobile devices, ensuring critical instructions reach the right people immediately during emergencies, safety incidents, and operational disruptions. The solution supports targeted, multi-channel communication, allowing teams to notify specific users, departments, and roles. Real-time acknowledgment tracking confirms who received and read each message, while two-way communication tools such as surveys and polls help teams check employee status or gather feedback during incidents. In addition to emergencies, DeskAlerts is also used for planned operational communications, such as IT maintenance alerts, policy updates, and critical internal announcements. Forget about overcrowded inboxes – maintain control over messages. Benefit from: \> Multichannel desktop and mobile notifications delivered in seconds over other app screens \> Targeted message delivery by user, role, or department \> Acknowledgment tracking, real-time reporting, and audit trails \> Two-way communication through surveys and polls \> Role-based publishing rights and access control \> Designed for use by non-technical teams DeskAlerts is used by organizations from NHS Foundation Trusts, Deloitte, DHL, and Fujifilm to Fortune 500 companies across healthcare, government, manufacturing, education, and other regulated industries. SOC 2 Type II, GDPR, DPF, DPA, and NIST 2.0 compliant. ## DeskAlerts Pros & Cons **What users like:** - Users value the **quick and effective notifications** from DeskAlerts, enhancing communication and task management across the business. (9 reviews) - Users love the **quick and effective alerts management** of DeskAlerts, enhancing communication and task notifications seamlessly. (7 reviews) - Users praise the **easy-to-use interface** of DeskAlerts, making alert management efficient and straightforward. (7 reviews) - Users value DeskAlerts for its **communication efficiency** , enabling swift alerts that enhance task coordination and deadline management. (4 reviews) - Users appreciate the **automation of alerts** in DeskAlerts, making communication quick and effective for the entire organization. (3 reviews) - Communication (3 reviews) - Users value the **easy communication** through DeskAlerts, facilitating quick desktop alerts among team members. (3 reviews) - Users love the **constantly updated features** of DeskAlerts, appreciating its ease of use and seamless integration with other systems. (3 reviews) - Reliability (3 reviews) - Response Time (3 reviews) **What users dislike:** - Users find DeskAlerts **too expensive** for small organizations, feeling the pricing doesn't match the offered features. (4 reviews) - Users note the **limited functionality** of DeskAlerts, citing issues with compatibility and customization options. (3 reviews) - Users find the **poor interface design** of DeskAlerts outdated, complicating usability across different customer types. (3 reviews) - Users often face **integration issues** with DeskAlerts, particularly with older systems and customization limitations. (2 reviews) - Users find the **outdated design** of DeskAlerts disappointing, limiting its appeal to modern business needs. (2 reviews) - Users encounter **software glitches** such as lagging interfaces and unexpected closures during new releases. (2 reviews) - System Limitations (2 reviews) - Users report **technical issues** with DeskAlerts, including laggy interface and unexpected closures during use. (2 reviews) - User Interface Issues (2 reviews) - UX Improvement (2 reviews) ## DeskAlerts Reviews ### 1. Reliable alerting tool with continuous feature upgrades **Rating:** 5.0/5.0 stars **Reviewed by:** Khushi K. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2025 **What do you like best about DeskAlerts?** constantly updated with new and useful features, easy to use interface, integrates well with other systems, such as data historian. **What do you dislike about DeskAlerts?** Occasionally, new releases introduce hugs **What problems is DeskAlerts solving and how is that benefiting you?** Provides instant emergency alerts to desktop during environmental incidents, ensuring quick response and safety. ### 2. Reliable and fast internal communication tool for large organizations. **Rating:** 5.0/5.0 stars **Reviewed by:** Gaurav M. | SDE 2, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about DeskAlerts?** user friendly interface and multichannel support. **What do you dislike about DeskAlerts?** The pricing and feature set may feel excessive for smaller organizations. **What problems is DeskAlerts solving and how is that benefiting you?** Ensuring 100% message delivery and visibility, improving employee response times, enhancing compliance, reducing communication delays. ### 3. Excellent desktop alerting software. **Rating:** 4.5/5.0 stars **Reviewed by:** Michael M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about DeskAlerts?** DeskAlerts allows our company to notify users with a desktop "toaster pop" message for outages, upgrade notices, and other important events. This software is used daily for our Network Operations team and keeps our customer service reps up to date on outages to support our customers. The software is straightforward to implement and integrates with Active Directory with ease. All of our implementations have come with the assistance of DeskAlerts support, who although are not in a local time zone, make a concerted effort to deliver a reliable service experience. **What do you dislike about DeskAlerts?** Correcting issues with the software often requires installing a corrected version over the current version. **What problems is DeskAlerts solving and how is that benefiting you?** Emergency notifications for network outages were being sent by email and were being missed by the Center Center reps who didn't have time to be parsing emails during calls. The desktop alerts allowed the reps to see a quick message about outages or upgrades without having to leave the billing system software, ensuring they remained focused on answering calls over checking email. ### 4. Great product and bringing out new features constantly **Rating:** 4.0/5.0 stars **Reviewed by:** Dave C. | Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2024 **What do you like best about DeskAlerts?** They are constantly introducing new features. Easy to use, and allows integration with other systems (like our data historian) to provide automatic alerting **What do you dislike about DeskAlerts?** Really the only thing is that sometimes the new releases have bugs which require patches. But they respond quickly when this happens. **What problems is DeskAlerts solving and how is that benefiting you?** We originally purchased DeskAlerts for the ability to send emergency messages to a desktop in the event of an environmental incident. We have now expanded the product to control our desktop wallpapers and lock screen. ### 5. My Review for DeskAlerts **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2024 **What do you like best about DeskAlerts?** The ability to quickly send and receive desktop alerts from the team **What do you dislike about DeskAlerts?** The interface sometimes lags and it sometimes closes automatically **What problems is DeskAlerts solving and how is that benefiting you?** The team collaboration becomes easy with DeskAlerts ### 6. Product Esay to configure and use **Rating:** 4.0/5.0 stars **Reviewed by:** Martin R. | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about DeskAlerts?** Easy to use and implement Flexibilty of the messsages templates, easy to réorganise them. Very good customer support **What do you dislike about DeskAlerts?** Would like to have more informations in the dashboard for the messages sent statistics. Also some CLI commandes for the cleint would be great. **What problems is DeskAlerts solving and how is that benefiting you?** No more needs to send lots of emails to our users ### 7. Great product, nice quick support, easy onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick M. | Administrateur endpoint, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2022 **What do you like best about DeskAlerts?** Very quick and easy way to send all type of alerts to everybody in the business, and more effective than emails. **What do you dislike about DeskAlerts?** The client software is not multilanguage **What problems is DeskAlerts solving and how is that benefiting you?** Reaching workers easy and fast with more impact than any other traditional way. Can manage wallpapers in a great way. ### 8. Decent product. Works well. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2024 **What do you like best about DeskAlerts?** It's really useful being able to alert all of our store colleagues of an issue when it happens. This means that it reduces the number of calls into our service desk. **What do you dislike about DeskAlerts?** I find the templates a bit dated design-wise. I would be nice to have more modern templates or easier ways to customise the pop ups. **What problems is DeskAlerts solving and how is that benefiting you?** When we have an IT issue in the business or a critical business update that needs to be communicated with our stores. Using DeskAlerts means that everyone gets notified at the same time quickly and this reduces the number of calls from our stores into our IT service desk. ### 9. Easy and reliable notification app **Rating:** 5.0/5.0 stars **Reviewed by:** Kalpesh S. | ServiceNow Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about DeskAlerts?** i love deskalerts as it helps my colleagues to notify me related to the task and meeting attendings , it also helps our product owners to push any deadlines and changes if there are any **What do you dislike about DeskAlerts?** I love deskalers but there are some issues with it that are minor but still persist such as compatibility of devices as there are some older legacy systems in our organizations i would like to ask the developers of deskalerts to consider these **What problems is DeskAlerts solving and how is that benefiting you?** deskalerts solves various business problems as we work on ticketing systems if there are any high priority tickets coming to the system it helps us to reach our employees quickly and efficiently , also deskalerts helps our employees to attend the standup calls which are scheduled at the time of these emergy tickets ### 10. User friendly notification Software **Rating:** 5.0/5.0 stars **Reviewed by:** Leandro A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about DeskAlerts?** -Easy onboarding for customers -Very reliable -User friendly interface -Localized sales, implementation and customer support **What do you dislike about DeskAlerts?** -Nothing really it´s a great product to work with **What problems is DeskAlerts solving and how is that benefiting you?** It keeps al the critical communication in just one place. ### 11. New Age Transmission Engine **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek P. | Business Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about DeskAlerts?** Best thing about the platform is ability to share information with an attachment to large set of people without relying on unsafe third part hosting platforms. **What do you dislike about DeskAlerts?** Only thing I found off is the solution is not widely known in the market and hence a different functionality of the platform is not known to many and still not being leveraged fully. **What problems is DeskAlerts solving and how is that benefiting you?** Solving employee engagement with ability to give the anonymous surveys and check the pulse of large head counts in a quick manner without any movements from home screen. ### 12. DeskAlerts for effective communication **Rating:** 4.0/5.0 stars **Reviewed by:** Varsha R. | Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about DeskAlerts?** DeskAlerts help in prompt delivery of messages to the recepients. Read receipts feature allows you to see who has seen the message. Good analytic tools for tracking communication. **What do you dislike about DeskAlerts?** Highly expensive thus do not suit for small businesses. Integration seems to be challenging. Very few customization options. UI looks outdated. Limited to internal communication only. **What problems is DeskAlerts solving and how is that benefiting you?** Flexible pricing and an updated interface makes it easier for the users to use this application. Features to allow external communication and seamless integration with other softwares can improve user experience. ### 13. DeskAlerts review **Rating:** 3.5/5.0 stars **Reviewed by:** SANDEEP G. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2023 **What do you like best about DeskAlerts?** DeskAlerts software very good perform for quick responce send alerts to employees' desktops or mobile devices.DeskAlerts is a quick and easy way to send alerts to everyone in a business **What do you dislike about DeskAlerts?** DeskAlerts is a quick and easy way to send alerts to everyone in a business **What problems is DeskAlerts solving and how is that benefiting you?** i am using DeskAlerts software in my laptop than send a quick alert respoce and provide the security interface. Its provide good environment and best feature ### 14. Manage communication with DeskAlerts **Rating:** 4.5/5.0 stars **Reviewed by:** ganesh P. | Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2023 **What do you like best about DeskAlerts?** This tool has multiple features but I like feature of tracking messages where you can check if message is delivered or not , it is read by user or not etc. **What do you dislike about DeskAlerts?** UI can be improved to bring the simplycity and make it easy for all types of customer base. **What problems is DeskAlerts solving and how is that benefiting you?** It solves communication problem and provide good platform to improvr business. ### 15. Good at its work **Rating:** 4.5/5.0 stars **Reviewed by:** Harish S. | Senior Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2023 **What do you like best about DeskAlerts?** The alerts machanism and the notifications were auto published according to the schedular and it's very useful **What do you dislike about DeskAlerts?** It's cost some times and some times it's services **What problems is DeskAlerts solving and how is that benefiting you?** It is a good tool where we can identify the alerts easily with any manual interface and couldn't reduce man power ### 16. Completely replaces it's predecessors **Rating:** 4.0/5.0 stars **Reviewed by:** James W. | Senior Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about DeskAlerts?** The closest comparable alert/notification is your computer telling you a software update is available. This is a force-read for the recipient. **What do you dislike about DeskAlerts?** There should be more functionality to let the receiver decide how/when they want to receive it. **What problems is DeskAlerts solving and how is that benefiting you?** Automatic read ### 17. Easy Pop up Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about DeskAlerts?** Very User friendly with a simple UI that is easy to understand. **What do you dislike about DeskAlerts?** There are not any major drawbacks that I can think of. **What problems is DeskAlerts solving and how is that benefiting you?** Helped my previous organization send out user alerts to individual desktops. Very simple to use in a remote environemnt. ### 18. DeskAlerts - Alert you friend **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2023 **What do you like best about DeskAlerts?** All the features are covered where an enterprise can look for to broadcast the message **What do you dislike about DeskAlerts?** Mobile App is not required. Does not suites. **What problems is DeskAlerts solving and how is that benefiting you?** In case of any emergency message can be shared to intimate the employee about the emergency if he / she not available over an email due to best reasons known to them. ### 19. Does the job, but the interface is dated **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2022 **What do you like best about DeskAlerts?** It does what it says on the tin, that's for sure. It's easier to use than Toast notifications, but that's not exactly hard to achieve. The issue is the overall UX and UI. It's dated and feels clunky. It would not bother me if the product were cheap, but unfortunately, it isn't... **What do you dislike about DeskAlerts?** The interface and the look are definitely its downside, and I think it's a bit expensive for what it is. **What problems is DeskAlerts solving and how is that benefiting you?** It allows us to send alerts to people Windows desktop, for downtime and maintenance for example, which users are more likely to notice than an email. It's easier to user than Toast notifications. ### 20. Good experience **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2023 **What do you like best about DeskAlerts?** It's a good product. It was easy to use. It wasn't hard to archive. **What do you dislike about DeskAlerts?** The product is not cheap. I would really work on an interface as well. **What problems is DeskAlerts solving and how is that benefiting you?** I was always aware what task I' working on and if any changes in a project I never missed them. ### 21. Review for DeskAlerts **Rating:** 5.0/5.0 stars **Reviewed by:** Ujwal M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about DeskAlerts?** Timely alerts, very attractuve eye catching notifications **What do you dislike about DeskAlerts?** Very few notifications, should provide more pop-ups **What problems is DeskAlerts solving and how is that benefiting you?** It is unlike the boring pop-up messsages that comes up, it really creates excitement having a look at the entire pop up template ### 22. seems pricey, and not too flashy **Rating:** 2.0/5.0 stars **Reviewed by:** Brad J. | Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2022 **What do you like best about DeskAlerts?** For what it is, it is a fairly easy and simple tool **What do you dislike about DeskAlerts?** looks kind of bland and boring. the built in toast notifications are a lot nicer **What problems is DeskAlerts solving and how is that benefiting you?** ability to send mass communicatoin to the site in a timely and effective manner ### 23. Desksurv **Rating:** 4.0/5.0 stars **Reviewed by:** Manish V. | IT Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about DeskAlerts?** IT warning Alert on mail Notification of Technology Issue **What do you dislike about DeskAlerts?** AutoDiploy feature branding customistation **What problems is DeskAlerts solving and how is that benefiting you?** It's easy to remember that the issue desk alert automatically shows the alert thats the better feature. ### 24. It ok **Rating:** 2.5/5.0 stars **Reviewed by:** Charlotte W. | Merchandiser , Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about DeskAlerts?** I get alerted on all my devices. Always goes off on time **What do you dislike about DeskAlerts?** Nothing really I use it for work and personal **What problems is DeskAlerts solving and how is that benefiting you?** I not sure ### 25. Ability to inform people in emergency situations. **Rating:** 4.0/5.0 stars **Reviewed by:** Beth S. | Operational Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about DeskAlerts?** Installation and setup very easy. Send updates easily. API functions very well for scripts or security systems automation. **What do you dislike about DeskAlerts?** Many errors are patched here and there, but you won't usually handle them for much time. **Recommendations to others considering DeskAlerts:** DeskAlerts solves our problems by informing our employees of important issues and events. Email that was often ignored or lost was previously trustworthy. **What problems is DeskAlerts solving and how is that benefiting you?** DeskAlerts was useful for sending IT communications on scheduled stops or technical problems. It is better than email, because of mistakes made in our email software, so DeskAlerts does so that even with other technical problems people can see warnings. **Official Response from Natasha Chudnova:** > Dear Beth, thank you so much for your kind review! We appreciate you mentioning DeskAlerts features and how they make your work life simpler, and easy setup of the software. We are glad you like how API works with security systems automation and scripts. In regards to the technical errors, we would like to note that DeskAlerts is being updated regularly, and many of the errors do not exist anymore. We truly hope you are enjoying the new, improved DeskAlerts with all its advantages and new features. We are very proud that you chose DeskAlerts! Thank you for this review! ### 26. Seems ok **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about DeskAlerts?** I like that it will reach every employee over all locations and forces them to read the notice. **What do you dislike about DeskAlerts?** Nothing so far. It’s a logical choice for someone needing to reach everyone, especially in an emergency situation. **What problems is DeskAlerts solving and how is that benefiting you?** Great that all employees read it an nobody can say they missed the memo or email. **Official Response from Natasha Chudnova:** > Hello! Thank you for this great review! We are proud to meet your expectations. And we hope we will keep doing it in the future. - [View DeskAlerts pricing details and edition comparison](https://www.g2.com/products/deskalerts/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+08%3A28%3A43+-0500&secure%5Bsession_id%5D=3268f9af-ba64-4d66-a1b9-85f47f47dd8c&secure%5Btoken%5D=20ab4d843887383f1c43ae2441c56569126306d1c1482bdaeaa2b411e53dc935&format=llm_user) ## DeskAlerts Features **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation - AI Text Summarization **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards ## Top DeskAlerts Alternatives - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,174 reviews) - [Text-Em-All](https://www.g2.com/products/text-em-all/reviews) - 4.8/5.0 (815 reviews) - [DialMyCalls](https://www.g2.com/products/dialmycalls/reviews) - 4.7/5.0 (959 reviews)