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DeskAlerts Reviews & Product Details

DeskAlerts is a company-wide emergency communication and employee notification solution. It is designed to help organizations deliver urgent operational messages with high visibility and near-100% readership. The software is used by IT, security, safety, and internal communications teams to manage emergency alerts, IT outage notifications, compliance, and critical operational communications. DeskAlerts is built for situations where traditional channels such as email, chat, or intranets are too slow or unreliable. You can deliver notifications directly to employee desktops and mobile devices, ensuring critical instructions reach the right people immediately during emergencies, safety incidents, and operational disruptions. The solution supports targeted, multi-channel communication, allowing teams to notify specific users, departments, and roles. Real-time acknowledgment tracking confirms who received and read each message, while two-way communication tools such as surveys and polls help teams check employee status or gather feedback during incidents. In addition to emergencies, DeskAlerts is also used for planned operational communications, such as IT maintenance alerts, policy updates, and critical internal announcements. Forget about overcrowded inboxes – maintain control over messages. Benefit from: > Multichannel desktop and mobile notifications delivered in seconds over other app screens > Targeted message delivery by user, role, or department > Acknowledgment tracking, real-time reporting, and audit trails > Two-way communication through surveys and polls > Role-based publishing rights and access control > Designed for use by non-technical teams DeskAlerts is used by organizations from NHS Foundation Trusts, Deloitte, DHL, and Fujifilm to Fortune 500 companies across healthcare, government, manufacturing, education, and other regulated industries.

Seller

DeskAlerts

Discussions

DeskAlerts Community

Languages Supported

Arabic, German, English, French, Portuguese, Spanish

Overview by

Natasha Chudnova (CMO at DeskAlerts)

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

View More Pricing Information

Top-Rated Alternatives

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DeskAlerts Media

DeskAlerts Demo - Survey-message in case of IT Outage

By reviewing the survey results you can track the blind spots in your engagement strategies and make them better.

DeskAlerts Demo - DeskAlerts pop-up notification

A message will pop up on top of all applications on the user's screen and block their work until it is read, ensuring maximum message visibility.

DeskAlerts Demo - Сontrol panel: manage alert creation and track statistics.

You always know that you’ve reached your audience. You don’t have to question which content was read and when it was read, as you can track that in reports.

DeskAlerts Demo - DeskAlerts Corporate Screensaver

Manage displays according to the schedule, select groups from the active directory, target and send.

DeskAlerts Demo - DeskAlerts virtual panic buttons presaved as shortcuts

You can create and presave emergency alerts as shortcuts. Then use them to trigger alerts via a virtual or physical panic button.

DeskAlerts Demo - DeskAlerts Scrolling Ticker

Less intrusive and interruptive method that allows you to update staff immediately when new information is available.

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Khushi K.

Software Engineer

Mid-Market (51-1000 emp.)

8/10/2025

"Reliable alerting tool with continuous feature upgrades"

5/5

What do you like best about DeskAlerts?

constantly updated with new and useful features, easy to use interface, integrates well with other systems, such as data historian. Review collected by and hosted on G2.com.

What do you dislike about DeskAlerts?

Occasionally, new releases introduce hugs Review collected by and hosted on G2.com.

Gaurav M.

SDE 2

Mid-Market (51-1000 emp.)

6/4/2025

"Reliable and fast internal communication tool for large organizations."

5/5

What do you like best about DeskAlerts?

user friendly interface and multichannel support. Review collected by and hosted on G2.com.

What do you dislike about DeskAlerts?

The pricing and feature set may feel excessive for smaller organizations. Review collected by and hosted on G2.com.

Michael M.

Mid-Market (51-1000 emp.)

3/27/2024

"Excellent desktop alerting software."

4.5/5

What do you like best about DeskAlerts?

DeskAlerts allows our company to notify users with a desktop "toaster pop" message for outages, upgrade notices, and other important events. This software is used daily for our Network Operations team and keeps our customer service reps up to date on outages to support our customers. The software is straightforward to implement and integrates with Active Directory with ease. All of our implementations have come with the assistance of DeskAlerts support, who although are not in a local time zone, make a concerted effort to deliver a reliable service experience. Review collected by and hosted on G2.com.

What do you dislike about DeskAlerts?

Correcting issues with the software often requires installing a corrected version over the current version. Review collected by and hosted on G2.com.

What problems is DeskAlerts solving and how is that benefiting you?

Emergency notifications for network outages were being sent by email and were being missed by the Center Center reps who didn't have time to be parsing emails during calls. The desktop alerts allowed the reps to see a quick message about outages or upgrades without having to leave the billing system software, ensuring they remained focused on answering calls over checking email. Review collected by and hosted on G2.com.

Dave C.

Enterprise (> 1000 emp.)

5/2/2024

"Great product and bringing out new features constantly"

4/5

What do you like best about DeskAlerts?

They are constantly introducing new features. Easy to use, and allows integration with other systems (like our data historian) to provide automatic alerting Review collected by and hosted on G2.com.

What do you dislike about DeskAlerts?

Really the only thing is that sometimes the new releases have bugs which require patches. But they respond quickly when this happens. Review collected by and hosted on G2.com.

Verified User in Education Management

Small-Business (50 or fewer emp.)

11/29/2024

"My Review for DeskAlerts"

4.5/5

What do you like best about DeskAlerts?

The ability to quickly send and receive desktop alerts from the team Review collected by and hosted on G2.com.

What do you dislike about DeskAlerts?

The interface sometimes lags and it sometimes closes automatically Review collected by and hosted on G2.com.

Martin R.

Enterprise (> 1000 emp.)

5/9/2024

"Product Esay to configure and use"

4/5

What do you like best about DeskAlerts?

Easy to use and implement

Flexibilty of the messsages templates, easy to réorganise them.

Very good customer support Review collected by and hosted on G2.com.

What do you dislike about DeskAlerts?

Would like to have more informations in the dashboard for the messages sent statistics. Also some CLI commandes for the cleint would be great. Review collected by and hosted on G2.com.

Patrick M.

Administrateur endpoint

Mid-Market (51-1000 emp.)

10/28/2022

"Great product, nice quick support, easy onboarding"

5/5

What do you like best about DeskAlerts?

Very quick and easy way to send all type of alerts to everybody in the business, and more effective than emails. Review collected by and hosted on G2.com.

What do you dislike about DeskAlerts?

The client software is not multilanguage Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

3/22/2024

"Decent product. Works well."

4/5

What do you like best about DeskAlerts?

It's really useful being able to alert all of our store colleagues of an issue when it happens. This means that it reduces the number of calls into our service desk. Review collected by and hosted on G2.com.

What do you dislike about DeskAlerts?

I find the templates a bit dated design-wise. I would be nice to have more modern templates or easier ways to customise the pop ups. Review collected by and hosted on G2.com.

Kalpesh S.

ServiceNow Consultant

Enterprise (> 1000 emp.)

9/21/2023

"Easy and reliable notification app"

5/5

What do you like best about DeskAlerts?

i love deskalerts as it helps my colleagues to notify me related to the task and meeting attendings , it also helps our product owners to push any deadlines and changes if there are any Review collected by and hosted on G2.com.

What do you dislike about DeskAlerts?

I love deskalers but there are some issues with it that are minor but still persist such as compatibility of devices as there are some older legacy systems in our organizations i would like to ask the developers of deskalerts to consider these Review collected by and hosted on G2.com.

What problems is DeskAlerts solving and how is that benefiting you?

deskalerts solves various business problems as we work on ticketing systems if there are any high priority tickets coming to the system it helps us to reach our employees quickly and efficiently , also deskalerts helps our employees to attend the standup calls which are scheduled at the time of these emergy tickets Review collected by and hosted on G2.com.