# CommentSold Reviews **Vendor:** CommentSold **Category:** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 78 ## About CommentSold CommentSold is the North American leader of live selling technology, with over 4,000 retailers, more than 150M items sold, and $3.5B+ in lifetime GMV. CommentSold’s technology continues to provide businesses of all sizes with best-in-class solutions for delivering engaging live video commerce experiences. With end-to-end solutions for point-of-sale systems, warehouse optimization, live selling, marketing automation, shopping apps, and webstores, CommentSold offers everything businesses need to thrive online. ## CommentSold Reviews ### 1. Terrible product, terrible customer support, impossible to cancel a subscription. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about CommentSold?** Nothing, its buggy its broken, its a sham. **What do you dislike about CommentSold?** No way to cancel a subscription, customer support doesn't care at all. An absolute dishonest business. **What problems is CommentSold solving and how is that benefiting you?** They say they allow people to live sell. Well, their whole product is broken. Connection to platforms is complicated, breaks all the time, their inventory is something made in the 70s, just awful. ### 2. Co-Owner **Rating:** 5.0/5.0 stars **Reviewed by:** Shane G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about CommentSold?** CommentSold changed everything for us. We went from a very manual process to a fully automated system that eliminates labor cost and costly mistakes. We have access to experts at CommentSold who provide amazing support. **What do you dislike about CommentSold?** CommentSold needs to upgrade the website capabilities for retailers. They are working on it. **What problems is CommentSold solving and how is that benefiting you?** Turning a manual process into an all-inclusive system that automated important processes. ### 3. Fabulous Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Cari K. | Senior Product Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about CommentSold?** Love that using CS saves me so much time - love that everything is streamlined in - website, app, inventory, POS, shipping - **What do you dislike about CommentSold?** I don't like the fact that using a 3rd party when I go live on FB, I do not get as many people watching the live. I feel it hinders my ability to get more customers streaming. **What problems is CommentSold solving and how is that benefiting you?** The fact that it's a service all in one. I don't have to worry about invoicing myself, shipping and contacting the customer it's all in one. Saves a lot of time. ### 4. Expanding our sales market **Rating:** 5.0/5.0 stars **Reviewed by:** Julie M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about CommentSold?** We needed a way to reach our customers who were starting to get board with the traditional emails and sales approach's **What do you dislike about CommentSold?** Our customer base is an older demographic and not computer savvy. It was a tough sell getting to to trust and download our app. This was on our end, not comment sold though. But I would love to be able to print bar codes only as our live helpers instead of full sheets of paper. **What problems is CommentSold solving and how is that benefiting you?** Engaging our customers and showing how to use our products and making us people, not just a website. ### 5. Comment Sold was the ONLY CHOICE for Our Choice Jewelry **Rating:** 5.0/5.0 stars **Reviewed by:** Angela A. | School Bus Driver, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about CommentSold?** Ease of use! Super Helpful Chat Support if I hit a stumbling block **What do you dislike about CommentSold?** Wish I could customize sorts for Webstore **What problems is CommentSold solving and how is that benefiting you?** They take all requests seriously and do a magnificent job updating tickets through to resolution! ### 6. Commentsold is a great platform for live sellers **Rating:** 4.5/5.0 stars **Reviewed by:** Cara S. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about CommentSold?** I really like the app for commentsold and the ease of using the app. I also like that it captures sold comments while live. I have not really used any other comment software for sales. Previously I invoiced for items claimed live. **What do you dislike about CommentSold?** I dislike the fact that there is no POS system. It makes adding items in person bulky and slightly ridiculous. I have go to a different system for in store sales. I also would like to see integration with Klaviyo as their emails are 100% better than the marketing emails that currently go out from commentsold. **Recommendations to others considering CommentSold:** Commentsold is a great tool if you are a live seller or if you have an active Facebook group with wall drops. I would recommend sticking with comment sold for at least 60 days to get your clients acclimated. **What problems is CommentSold solving and how is that benefiting you?** I do not have to invoice customers and they can shop live mostly without my assistance leaving me to focus on the actual selling. Currently our sales are down and part of that is we are having a hard time with reach on social media platforms. ### 7. So easy to use for Live Selling and Mobile App **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth S. | Owner/Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2022 **What do you like best about CommentSold?** This is so easy to use for Live Selling. I love the ease of use and the fact that CS takes care of all the invoicing. It's great that you can go live through so many platforms. Mobile App, facebook, Instagram and web site. **What do you dislike about CommentSold?** I feel at times it can be hard to find an answer to a question easily even though there are alot of tutorials. Maybe more FAQ sections. **What problems is CommentSold solving and how is that benefiting you?** Comment sold is solving the overselling problem between Shopify and Comment Sold. This makes us more productive since we don't have those issues as much. ### 8. Adding CommentSold to our business has helped in increase our online sales by 25% **Rating:** 5.0/5.0 stars **Reviewed by:** Zoe S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about CommentSold?** The support has been great. It's easy to use and we love having the app! **What do you dislike about CommentSold?** I wish it integrated with Shopify a little better. There are small things, like having to rearrange the order or product photos on both platforms, that are a little frustrating. **What problems is CommentSold solving and how is that benefiting you?** CommentSold has given us a tool to connect with our customers. We love interacting with them during live sales and love being have to use push notifications so they don't miss important things. ### 9. CommentSold's technology and top of class customer service make it an integral part of our business. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about CommentSold?** The customer support is truly best of class. In all my years of working in technology, I've never had a company so responsive ... plus the software directly drives revenue! **What do you dislike about CommentSold?** It's not integrated into our POS and website so we have to double-entry inventory. **What problems is CommentSold solving and how is that benefiting you?** Allows us to sell products and services to our customers (both local and from around North America), build communities and connect in ways we never knew. ### 10. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Erin C. | Boutique Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2022 **What do you like best about CommentSold?** I have loved my experience so far with Comment Sold. It has definitely made live more manageable, I don't have to worry about sending invoices and the ease of online selling and live selling is absolutely the best. **What do you dislike about CommentSold?** I feel like my viewership and reach on social media has declined signficantly, however, since I have started using Comment Sold. **What problems is CommentSold solving and how is that benefiting you?** No more invoicing is a huge plus for me as it was extremely time consuming. ### 11. 100% Recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Erica R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2022 **What do you like best about CommentSold?** We love using CommentSold for our business because it is easy to use and has all the tools we need to sell online in one place! Also, customer service is always top-notch. **What do you dislike about CommentSold?** We do not really dislike anything but wish CommentSold offered a POS system so we could use it in our storefront! **Recommendations to others considering CommentSold:** If you are someone wanting to sell online and implement an easy system for doing it, CommentSold has everything you need! **What problems is CommentSold solving and how is that benefiting you?** With CommentSold, we are able to integrate a mobile app and sell via live video. There have been so many benefits to using CommentSold and I'm so thankful for the tools it gives us to make running our business easier. ### 12. Absolutely love CommentSold! **Rating:** 5.0/5.0 stars **Reviewed by:** Traci B. | Business Owner , Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2022 **What do you like best about CommentSold?** As the owner of a small shop, I am always looking for the best services to use to support my business. There's several web and app platforms out there, and I can attest that CommentSold is the best! Their platforms are easy to use for both the client and for shoppers, and their customer service cannot be beat! Can't recommend them highly enough! **What do you dislike about CommentSold?** The only thing I would like to see with CommentSold is a direct integration into Synclogic. However, there is a workaround! To utilize Synclogic with CommentSold, it just links through Shopify. In a perfect world it would be an immediate sync without a third party. **Recommendations to others considering CommentSold:** If you're on the fence, just give it a try! The help functions and tutorials are always there for you to utilize, and they are really helpful! **What problems is CommentSold solving and how is that benefiting you?** CommentSold provides us with an APP and all of the tools and walkthroughs on how to set it up - I am now an APP Developer! Their tutorials walk you through everything and utilize the APP to its full capacity. ### 13. CommentSold Helped Us Survive the Shutdown of 2020! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy R. | Owner/CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2020 **What do you like best about CommentSold?** CommentSold helps us make money after we close for the day. We are now able to sell from our Facebook Post, Instagram Post, Webstore and our App, not too mention it is all connected to our Instore Point of Sale System as well! It has been a blessing! **What do you dislike about CommentSold?** Not Much! They are making the software better every week! It's Amazing! - I do wish they had phone support so I could get my questions answered faster. I would even pay more money to be on a tiered customer support plan to have direct access to their professionals when I needed it most. I know they are working on it, but we would love to be able to do our live videos in Landscape mode as well. They have a feature request website where all their customers can make suggestions, then the customer base votes on them, and they learn what to work on next... it's pretty neat. **Recommendations to others considering CommentSold:** Practice, Practice, Practice! It's not a magic pill. Success is not over night.... if you don't use it and learn it, you will not see a jump in your sales... It's a tool, you must use it properly. **What problems is CommentSold solving and how is that benefiting you?** We are reaching more people Nationwide after hours and that is a great thing! When we had to close our doors to the Public for almost 2 months, we stayed inside our store and did live videos and that helped us break even everyday and we survived the Pandemic and even came out of it a bit stronger with a larger online customer base than before. **Official Response from Monica Smaniotto:** > Hi Jeremy! Thank you for taking the time to leave us a review. We are so happy to hear about all your success and to learn that CommentSold helped you continue to operate and grow your customer base during the pandemic! We love hearing stories like yours and sincerely appreciate all your positive feedback. Wishing you continued success in the future! ### 14. Switched from Shopify, waiting on a few more things! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about CommentSold?** I love the Facebook group, tons on info and is super helpful! The app/webstore integration is amazing and I have got so much great feedback on my app. Ease of use. The entire backend of Commentsold is easy to use. **What do you dislike about CommentSold?** I wish stripe was not the account used for deposits. It already takes so much out, plus Shopify commission. Also the timing of deposits. That is one thing I do love about my Shopify deposits. I also wish my dropshipping could be integrated. **What problems is CommentSold solving and how is that benefiting you?** The idea of having one place to do it all is the end result and I feel like I am taking the steps to head that way with the app/store and can't wait to get rid of Shopify altogether. The tools are also there...lives....I just need to not be afraid and get out there. ### 15. I find it wasn’t user friendly **Rating:** 2.0/5.0 stars **Reviewed by:** Athena W. | Certified Medical Assistant Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2022 **What do you like best about CommentSold?** I think the upside of using commentsold was the ability for easy invoicing and capturing sales in the moment of your live show. **What do you dislike about CommentSold?** The least helpful was their customer service sucked. Instead of getting one and one help they often sent you a video or link to guide you. It requires too much connecting of information and the $50 plan was basic. **What problems is CommentSold solving and how is that benefiting you?** I can't necessarily say it solved my problems because the app wasn't user friendly. I already had a website and their app was prompting you to create a webpage with them too. Importing the products to the app wasn't an easy transition either. ### 16. Great easy setup and great channels **Rating:** 4.5/5.0 stars **Reviewed by:** dan s. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about CommentSold?** Direct live customer sales, interactive live **What do you dislike about CommentSold?** Shipping integrations lack of choices, shippeasy is desired **What problems is CommentSold solving and how is that benefiting you?** Lack of sales on other channels such as facebook, websites ### 17. Loving Commentsold **Rating:** 5.0/5.0 stars **Reviewed by:** Michele T. | Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about CommentSold?** The chat and phone support have saved me so many times! Everyone I've spoken with is great and so helpful! Commentsold is easy to figure out and if I can't I know where to look! Highly recommend! **What do you dislike about CommentSold?** I need a Point of Sale system! I do pop ups and using Commentsold isn't ideal at those events. **Recommendations to others considering CommentSold:** Just do it! You won't regret utilizing Commentsold. **What problems is CommentSold solving and how is that benefiting you?** Commentsold helps me to realize all the things I need in place and things I need to track! Minor details that may have slipped my mind. ### 18. I love the pos system **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda W. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about CommentSold?** The app along with the webstore and the pos system **What do you dislike about CommentSold?** Gift cards not being able to use it.... and split payment **What problems is CommentSold solving and how is that benefiting you?** Nothing ### 19. The best thing we did for our business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2022 **What do you like best about CommentSold?** It's so quick and efficient! We love it on the back end and our customers love how easy it is to use too! **What do you dislike about CommentSold?** There's not much we dislike. I do wish we could create custom items / minor tweaks. **What problems is CommentSold solving and how is that benefiting you?** It solves many problems like ease of shopping for our customers, the app is the best part and now we have more time to do other things for us ### 20. Been using CS for 4 years **Rating:** 5.0/5.0 stars **Reviewed by:** Sara C. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2022 **What do you like best about CommentSold?** Easy to use, great retention tools, great customer service **What do you dislike about CommentSold?** Commission charged on every order, some limitations to Shopify sync. **What problems is CommentSold solving and how is that benefiting you?** They are adding new integrations with Shopify all the time. ### 21. Streamlines Live Sales **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2022 **What do you like best about CommentSold?** CommentSold makes live sales or selling via social media a streamlined process. You don't have to worry about determining which comment came in first. It identifies and aggregates items by customers and generates easy to pay invoices. **What do you dislike about CommentSold?** I think the cost is somewhat high for the service and we had to do some troubleshooting when getting it set up. Once we got it working, it was fairly easy to update. **What problems is CommentSold solving and how is that benefiting you?** It allowed us to easily conduct live sales without having to worry about tracking customers and comments while streamlining the invoicing process. ### 22. Very helpful team! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2022 **What do you like best about CommentSold?** I love that the Commentsold team is super helpful and helps us become successful! The App is straightforward and adds urgency for our customers to buy! **What do you dislike about CommentSold?** I'm not a fan of the merchandising part of the app. It stinks that we can manually move products around on the collection level and turn on and off products to do this. I wish the menu could be filtered more, and we could have a more detailed menu! **Recommendations to others considering CommentSold:** Highly recommend using this if you want to start lives for the company to use Commentsold! It's really helped us grow and gain new customers! The team is also super helpful so it's nice to have that customer support open to you **What problems is CommentSold solving and how is that benefiting you?** We have solved not having an app! We've also solved being able to do lives and have a vast revenue stream coming for this! Having the app has helped us gain customers and create a sense of community for our customers. ### 23. Love CommentSold!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2020 **What do you like best about CommentSold?** It’s like having ten employees, but only paying one! **What do you dislike about CommentSold?** I wish that I had found it and gave it a try sooner! **Recommendations to others considering CommentSold:** Do it! It’s a game changer. **What problems is CommentSold solving and how is that benefiting you?** All of my problems! I ship faster, sell more and inventory is easily tracked! ### 24. Commentsold Review **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about CommentSold?** Commentsold has the best team, they are very quick to help with questions or Concerns you may have. **What do you dislike about CommentSold?** There is nothing I can say I dislike, however, I do think they should have more tutorials to help with Social media. **What problems is CommentSold solving and how is that benefiting you?** I don't have to worry about managing your inventory, it's very nice this is done for you. ### 25. CommentSold works well **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2021 **What do you like best about CommentSold?** I have had great experiences with their customer service and support. Unfortunately not all companies provide good customer service and support so this was a welcome relief. The company also listens to feedback from its users for changes to their system to better meet our needs. **What do you dislike about CommentSold?** I am looking forward to POS integrations that I know that CS is working on implementing. I wish I could customize reports. I wish there were a few app integrations with CS that are available with other programs. **What problems is CommentSold solving and how is that benefiting you?** To have a system that can automatically invoice for social media live sales or social media posts is awesome! It is a timesaver and also makes things easy for our clients. **Official Response from Monica Smaniotto:** > Hi There! We appreciate you taking the time to leave us feedback. We're so happy to hear CommentSold saves you time and makes it easier for your clients to shop! Yes, POS integration is something that is currently under review. I would definitely recommend following along with this feature request for any updates: https://commentsold.canny.io/feature-requests/p/point-of-sale. Wishing you continued success in the future! ### 26. Best thing I've ever done for my business! **Rating:** 5.0/5.0 stars **Reviewed by:** Amy R. | CEO of Make It a Yes Night, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2022 **What do you like best about CommentSold?** Engaging, easy, unique way to meet clients where they are. Incredible support. Great ideas for increasing business. Ease of purchasing via multiple channels. I don't know of any competitors that provide anything similar to this. **What do you dislike about CommentSold?** The learning and setup curve is steep, (and if you do it wrong the first time, it's a pain to have to go back and redo) but once things are setup its incredible. The support is wonderful, so don't hesitate to ask lots of questions. **What problems is CommentSold solving and how is that benefiting you?** With Facebook cracking down on my type of business and making it VERY hard to keep doing business there, this is a wonderful solution to give people an easy, fun, interactive way to shop and connect without facebook! ### 27. Makes Managing a Business Easier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2022 **What do you like best about CommentSold?** There are so many things to love about Comment Sold. The first is the ability to sell live on different platforms. Once you learn the program it is easy to use. Being able to have your own mobile app puts our online wellness boutique at people's fingertips. Customers love the ease of shopping and checkout. The loyalty program is another bonus that customers love. We like the training and support we get from the Comment Sold team. So far, we love CS. **What do you dislike about CommentSold?** How hard it is for customers to understand how to sign up and relog in. Some have become so frustrated that they stop purchasing from us. I'd like to be able to sell live on Instagram instead of just Instagram stories. Having email integrated into the CS would be nice. **What problems is CommentSold solving and how is that benefiting you?** We haven't done a lot of live online selling, but the biggest problem solved is how to use social media effectively. I like the webinars and hearing from the admins in the VIP FB group. ### 28. It’s an amazing thing!!! I LIVE THIS APP❤️❤️❤️And it works so hard I just have to LOVE it too❣️ **Rating:** 5.0/5.0 stars **Reviewed by:** Arthena E. | Independent Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2021 **What do you like best about CommentSold?** It is easy to use. There are training videos to help that are immensely valuable. I have not missed a sale since I got this app. The sales process has been seamless!!!!! **What do you dislike about CommentSold?** I am not able to adjust the media. I originally input a picture upside down in Shopify. I corrected the image and no matter what I do I can not correct the image in COMMENTSOLD. **What problems is CommentSold solving and how is that benefiting you?** When I first started I was missing a lot of sales and new customer contacts. The timeframes were too long from start to finish. Now I can start and finish a sale in less than 3 hours with a new customer. That's initial contact thru shipping!!! **Official Response from Monica Smaniotto:** > Hi Arthena! Thank you for taking the time to leave us feedback. We're so excited to hear our training video library has been useful and that CommentSold has been a game changer for your sales process! Feel free to pop into chat support regarding adjusting that picture - they'll definitely be able to troubleshoot that issue for you. You can reach them directly by clicking the green chat bubble in the bottom right-hand corner of your CS Dashboard. Looking forward to your continued success! ### 29. Spend Time Selling not Invoicing! **Rating:** 5.0/5.0 stars **Reviewed by:** Kara S. | Yearbook Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2020 **What do you like best about CommentSold?** Their customer support is unsurpassed! Their chat feature allows quick questions and support while having a team with weekly calls and support during your first month of use is amazing. I had a team of current boutique owners and CS super users helping me with questions and checking to make sure everything was running smooth and successful! **What do you dislike about CommentSold?** Anything I have been so-so about I have been able to submit to their developers and am already seeing things be updated in their weekly updates. **Recommendations to others considering CommentSold:** Sign up for boutique level at minimum to gain access to the set up support. It will make the process smoother and faster and as soon as you hit sales levels it pays for itself through the lower percentage fee. Use their support chat and do not remain stuck on anything. They respond quickly- even on weekends- so do not hesitate to ask them for help. Keep exploring everything you can do with Comment Sold. It is not just for live selling, but for wall drops and web shopping and eCommerce app development. They are most definitely a one stop shop! **What problems is CommentSold solving and how is that benefiting you?** It allows our inventory management to be something I don't spend energy on. I am not constantly updating and checking counts. And most importantly after a live sale i can post an item directly to our FB group and know exactly what is available for sale. I can run my boutique from afar and never need to go make sure I am not overselling a product disappointing a customer. **Official Response from Monica Smaniotto:** > Hi Kara! Thank you so much for taking the time to leave us feedback! We are so happy to hear that CommentSold has helped streamline your processes and that our Customer Success team has been able to quickly assist you with any questions. Plus, I'm so excited to hear you've been submitting feature requests to our developers - that's great! Wishing you continued success in the future! ### 30. Must be established as a business before starting. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about CommentSold?** The app and my current support team. She has been very helpful in learning. **What do you dislike about CommentSold?** My start up support team wasn't good compared to others. Would like a retail system. **Recommendations to others considering CommentSold:** Be established before signing on. **What problems is CommentSold solving and how is that benefiting you?** Solved reaching customers in a new way. Benefits have been my ability to be more organized in my business. ### 31. The only way to sell live **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2022 **What do you like best about CommentSold?** The technology and customer service is the best in the field **What do you dislike about CommentSold?** It is difficult to differentiate your brand on their websites and app **What problems is CommentSold solving and how is that benefiting you?** They are constantly thinking of improvements and hearing our their clients desires. ### 32. Love Comment sold all in one system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2021 **What do you like best about CommentSold?** Auto invoice feature and the ability to run a live shop show with a scanner, So many cool features. z **What do you dislike about CommentSold?** That there is no PHONe customer service. **Recommendations to others considering CommentSold:** Its a must-have all-in-one live selling invoicing system ...All in one place for people to shop while watching your live show. A customer just has to comment the word sold and the item # size and color, and the system sends the customer a checkout message in their messanger and the customer can easily place an order. With this system, you have more time to run and grow your business while an automatic system takes care of collecting the money while providing a live shopping experiance **What problems is CommentSold solving and how is that benefiting you?** Invoicing made easy. Live selling. The benefits are less hours of work do to this amazing automatic invoice system **Official Response from Monica Smaniotto:** > Hi There! We appreciate you taking the time to leave us a review. We're so excited to hear that CommentSold has been a must-have for your business and our automatic invoicing and live sale features have given you time back to continue to grow and scale your business! Thank you for the feedback regarding phone support - we understand the importance of this option for our shops. We do currently have a feature request for this here: https://commentsold.canny.io/feature-requests/p/phone-support. We'll be sure to share any updates regarding that feature on that ticket. Looking forward to your continued success! ### 33. Works great for me **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about CommentSold?** The ease of integration to other sites, such as ship station and facebook. **What do you dislike about CommentSold?** A little hard to learn but support was great. **What problems is CommentSold solving and how is that benefiting you?** I have only used it for two and half months so really can't answer. ### 34. Life changing! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew T. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about CommentSold?** Comment sold makes invoicing and inventory management difficulties a thing of the past! They listen to our concerned and create features to meet our needs! **What do you dislike about CommentSold?** I feel like viewership is lower using the overlay than it is when we just go live directly on our page. I'm not sure why, but I've noticed it on many people. **What problems is CommentSold solving and how is that benefiting you?** I don't have to keep up with who claimed what and when to bill, ship, etc. Managing inventory has become an issue I don't even have to think about anymore. **Official Response from Monica Smaniotto:** > Hi Andrew! We appreciate you taking the time to leave us a review. We're so happy to hear your business operations have benefited from our automatic invoicing and inventory management features! If you are experiencing lower viewer count than usual when using the live overlay, I would definitely recommend popping into chat support and our Customer Success team would be able to look into that further. Wishing you continued success in the future! ### 35. My experience using CommentSold **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla L. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2022 **What do you like best about CommentSold?** How easy it is to connect with customers. Live sales are a fun and interactive experience **What do you dislike about CommentSold?** Uploading products and making the app shoppable is a little complicated. **What problems is CommentSold solving and how is that benefiting you?** Getting more sales. ### 36. Commentsold is the BEST for any small business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about CommentSold?** Instant Invoicing and Fast Payment Options **What do you dislike about CommentSold?** Sometimes the reporting and the systems are a little clunky **What problems is CommentSold solving and how is that benefiting you?** Live Sales and the amount of time I save ### 37. CommentSold Is the BULK of my business! **Rating:** 5.0/5.0 stars **Reviewed by:** Katie S. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2022 **What do you like best about CommentSold?** Not having to invoice manually anymore! Love having that tool at my fingertips. **What do you dislike about CommentSold?** Honestly. Nothing! It is a very useful tool, and if I have ever had an issue, it was immediately taken care of. **What problems is CommentSold solving and how is that benefiting you?** We are solving growth problems! They have tons of reports that will show you things like shipping costs, where you are losing customers. All of that jazz! ### 38. Coming up on our 4th year with CS!!! It is a game changer for us! **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2021 **What do you like best about CommentSold?** We love the ease of live selling and the app!! Live in the app is one of our main streams of revenue. The inventory and fulfillment make everything so simple for our shipping team. We are always excited about the new features that come out every month too. These make an easy experience even better. **What do you dislike about CommentSold?** The one thing we dislike is the unpredictability of Facebook. While this not a CS issue, CS relies heavily on FB. The CS team really helps to navigate these changes, and they are always looking for ways around them. **Recommendations to others considering CommentSold:** Be consistent and be willing to try different sales strategies to see what works best. **What problems is CommentSold solving and how is that benefiting you?** We are really utilizing the aged inventory report and scheduled sales to help move older inventory and to free up cash faster. **Official Response from Monica Smaniotto:** > Hi Courtney! Thank you for taking the time to leave us a review and congratulations on 4 years with CommentSold! Yes! Live in the app is one of our favorite features - we're so happy to hear you love it. Looking forward to your continued success in the future! ### 39. Has been a complete game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2022 **What do you like best about CommentSold?** The simplicity, absolute to go live and not have to send invoices **What do you dislike about CommentSold?** Downside is the commission rates but it's well worth it to me **Recommendations to others considering CommentSold:** Complete game changer to increase sales and decrease time spent on invoicing **What problems is CommentSold solving and how is that benefiting you?** Time management is a problem that has been significantly helped by using commentsold ### 40. Great Platform and suggests. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about CommentSold?** I love customer service when I need assistance **What do you dislike about CommentSold?** Lack of American Sign Language videos, it would be good to add them. **Recommendations to others considering CommentSold:** Consider to keep options to communicate with Deaf **What problems is CommentSold solving and how is that benefiting you?** Perhaps hire people with ASL skills to work with Deaf ### 41. Great platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan E. | owner/ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2022 **What do you like best about CommentSold?** So easy and my customers love it! Super easy to use. **What do you dislike about CommentSold?** I wish it synced with square so I can easily do an inventory count. **What problems is CommentSold solving and how is that benefiting you?** My customers love how easy it is and it makes invoicing so easy. ### 42. SIGN UP NOW IT WILL BE WORTH IT! **Rating:** 5.0/5.0 stars **Reviewed by:** Amy S. | OWNER, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2022 **What do you like best about CommentSold?** EVERYTHING THEY PROVIDE IS AMAZING. THE CUSTOMER SERVICE AND APP ARE GREAT AND IT HAS HELPED MY BUSINESS GREATLY. **What do you dislike about CommentSold?** NOTHING. THEY HELP US WITH EVERYTHING YOU NEED. **What problems is CommentSold solving and how is that benefiting you?** REACHING A WHOLE NEW AUDIENCE. ### 43. CommentSold helped us get our life back! **Rating:** 5.0/5.0 stars **Reviewed by:** Sheri H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2021 **What do you like best about CommentSold?** We love so much about CommentSold! Probably the BEST thing that we love about CommentSold would be our APP! Customers can shop our lives & shop the replays of our lives on the APP. **What do you dislike about CommentSold?** We would like to have more detailed reporting and be more SEO friendly. **What problems is CommentSold solving and how is that benefiting you?** CommentSold has made our fulfillment and processing of orders run better! We love how customers can comment on Facebook and cart their items! **Official Response from Monica Smaniotto:** > Hi Sheri! We appreciate you taking the time to leave us feedback. It makes us so happy to hear you love your custom app and that CommentSold has helped make your orders and fulfillment process smoother! Looking forward to your continued success! ### 44. super support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2022 **What do you like best about CommentSold?** the support folks are great they are almost always there **What do you dislike about CommentSold?** The helper cards need a new format or the ability to change **What problems is CommentSold solving and how is that benefiting you?** more sales ### 45. Comment Sold **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2021 **What do you like best about CommentSold?** Commentsold always have personnel waiting to assist with any questions day or night! They are always revolving around today technology and sharing through video all updates. **What do you dislike about CommentSold?** The one thing I dislike about commentsold is not being told about this platform earlier! **What problems is CommentSold solving and how is that benefiting you?** I am solving the problems I had with personally sending out invoices. Now with commentsold do that it frees up time for me to put towards other aspects of my business. **Official Response from Monica Smaniotto:** > Hi There! Thank you for taking the time to leave us a review. We're so happy to hear CommentSold has given you more time back and that our automatic invoicing has solved any previous manual invoicing issues you were encountering. Wishing you continued success in the future! ### 46. Owner **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle V. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2021 **What do you like best about CommentSold?** The personal care I have been given to help me obtain my goals. **What do you dislike about CommentSold?** I wish there was a checklist of the order we should do things. **Recommendations to others considering CommentSold:** Do it! It is a big time saver and the support is amazing! **What problems is CommentSold solving and how is that benefiting you?** Time taken to invoice, marketing emails **Official Response from Monica Smaniotto:** > Hi Michelle! Thank you for taking the time to leave us feedback. We're so happy to hear CommentSold has saved you time on invoicing! A checklist would be a great idea. We are always looking to improve our product and we crowdsource feature requests here: https://commentsold.canny.io/feature-requests. Our developers and CEO check this weekly, so please feel free to submit any suggestions as a request. Wishing you continued success in the future! ### 47. Best platform for online sales **Rating:** 5.0/5.0 stars **Reviewed by:** Karissa H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2021 **What do you like best about CommentSold?** I love how integrated comment sold is with Facebook. It makes selling on social platforms so simple **What do you dislike about CommentSold?** I have only had a problem with designing my site to add a certain thing that I wanted on it. But that is all. Very small problem. **What problems is CommentSold solving and how is that benefiting you?** I am able to make sales much simpler by going live on my Facebook page. It links directly to my website and makes shipping simple for my customers. **Official Response from Monica Smaniotto:** > Hi Karissa! Thank you so much for taking the time to leave us feedback! We are happy to hear that CommentSold has helped simplify your selling process across your social platforms. Looking forward to your continued success in the future! ### 48. Emily Kerley Milkmaid Creations and Antiques **Rating:** 5.0/5.0 stars **Reviewed by:** Emily K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2021 **What do you like best about CommentSold?** The ease of building a website and live sales. **What do you dislike about CommentSold?** Time it takes to upload information. But there really isn't a way to make it quicker. **Recommendations to others considering CommentSold:** Don't hesitate to do it now! **What problems is CommentSold solving and how is that benefiting you?** giving my customers a place to shop online with my store and live sales drives foot traffic into my store as well as provides another revenue stream **Official Response from Monica Smaniotto:** > Hi Emily! Thank you for taking the time to leave us a review. We're happy to hear CommentSold has helped increase not only your online sales but your storefront sales, as well! Looking forward to your continued success in the future! ### 49. CS has helped grow our biz! **Rating:** 5.0/5.0 stars **Reviewed by:** Amber R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2021 **What do you like best about CommentSold?** No more invoicing, the app has helped us sell more, customer service is top notch **What do you dislike about CommentSold?** It feels expensive. However it had saved us from having to hire an extra employee **What problems is CommentSold solving and how is that benefiting you?** Selling more faster **Official Response from Monica Smaniotto:** > Hi Amber! We appreciate you taking the time to leave us a review. We're so happy to hear CommentSold has been beneficial for your business and allowed you to streamline your sales. Wishing you continued success in the future! ### 50. Game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2021 **What do you like best about CommentSold?** Comment Sold's team is the most professional and pleasant to work with. Their platform is a game changer for my business. **What do you dislike about CommentSold?** I wish I had more time to implement all of the release trains. Yes **Recommendations to others considering CommentSold:** Don't wait! **What problems is CommentSold solving and how is that benefiting you?** Organized selling through our app. The app is so easy to navigate and my customers love it!! **Official Response from Monica Smaniotto:** > Hi Lindsey! We appreciate you taking the time to leave us a review. We're so happy to hear you and your customers love using CommentSold for your business. Wishing you continued success in the future! ## CommentSold Discussions - [What is CommentSold used for?](https://www.g2.com/discussions/what-is-commentsold-used-for) - 1 comment - [Does CommentSold work with Shopify?](https://www.g2.com/discussions/does-commentsold-work-with-shopify) - 1 comment - [How much is Comment sold a month?](https://www.g2.com/discussions/how-much-is-comment-sold-a-month) - 1 comment - [What is CommentSold on Facebook?](https://www.g2.com/discussions/what-is-commentsold-on-facebook) - 2 comments - [View CommentSold pricing details and edition comparison](https://www.g2.com/products/commentsold/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+03%3A27%3A49+-0500&secure%5Bsession_id%5D=03ac8b78-a2fd-44d3-a926-021e9e4bcb34&secure%5Btoken%5D=22f30aa08da55f406303128c17188acf9708117173be5fe1d008c7583df5727d&format=llm_user) ## CommentSold Features **Visitor Behavior** - Monitoring - Targeting **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Content** - Types - Migration - Publishing - UGC **Engagement** - Live streaming - Live chat discussions - Social media - One-to-one call scheduling - Omnichannel livestreaming - Stream sharing - Product demonstrations **Engagement** - Live Streaming - Omnichannel - Personalization - Conversational Commerce - Moderation **Integration** - Shopping cart - Social media - Video analytics tools - Campaign management tool - CRM & Data Platform Integration - Smartphone and DSLR - API **Generative AI** - AI Text Generation - AI Text Summarization **Personalization** - Recommendation - Cart Abandonment **Social Shopping** - Promotions - Shoppable Media - AR/VR - Social Store **Live selling** - Social media - Lead capturing and distribution - E-commerce platform **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Multichannel** - Web - Email - Mobile **Analytics** - Product Insights - Social Listening - Campaigns **Analytics** - Data Capture - Reporting - Campaign performance - Product Insights **Administration ** - Reports & Analytics **Generative AI** - AI Text-to-3D **Agentic AI - E-Commerce Personalization** - Natural Language Interaction - Proactive Assistance **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Shopping Cart Abandonment - SEO **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering **Order Process** - Checkout Process - Shipping Options - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Inventory Management - Multi-Channel Fulfillment **Multi-Channel Support** - Omnichannel - Mobile - Social Commerce - Customer Service - 3rd-Party Store Integration **Platform** - User Management - Reporting / Analytics - Security - Admin Access Rights - Cross Browser Support - Performance and Reliability ## Top CommentSold Alternatives - [Shopify](https://www.g2.com/products/shopify/reviews) - 4.4/5.0 (4,912 reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - 4.4/5.0 (1,224 reviews) - [Ecwid](https://www.g2.com/products/ecwid/reviews) - 4.7/5.0 (397 reviews)