Top Free Shared Inbox Software - Page 5

Distrobird

Distrobird is an all-in-one sales automation platform. Run automated cold email & SMS sequences, manage inbound & outbound calls, centralize communication with a unified inbox, track leads from forms, and automate lead routing – all within a single platform. Sign up for free and experience the power of streamlined sales.

Emson

Emson is a simple online shared inbox or help desk system with added case management. Case management can be in the form of complaints, leads, incidents. Cases can have multiple actions allocated to different people. They can also have costs recorded and approved against any type of case. Log and track complaints, leads or incidents; assign actions and costs; analyse what causes complaints. Emson provides a full operational view of your customer interactions and the actions taken to resolve them. A free tier exists for small companies and start ups to use as a basic shared inbox system. This could be used as a help desk or a way to respond to customers contacting you via the embedded contact form. Simplified setup, no need for a degree or training course in how to configure.

Enjo

Enjo is an AI support agent that resolves employee and customer service requests end to end, including requests that require reading from or updating connected systems. Enjo Platform is the operating environment built around the agent: an AI helpdesk with an AI shared inbox for human agents, an AI knowledge base, a self-serve Help Center, automation tools, governance controls, and analytics. Enjo works in Slack, Microsoft Teams, website chat, a Help Center portal, and Slack Connect shared channels, and is used for AI ITSM and employee support in IT and HR as well as for AI customer service. Enjo is configured agent-first. The AI support agent is set up to resolve support work before a ticket queue is configured for human escalations, reversing the usual order of implementing a helpdesk and adding AI afterward. Enjo handles informational requests and transactional ones such as access requests, password resets, order status, and approvals. Every answer is grounded in the knowledge and memory the customer configures, with a citation on every response and synthesis data showing how the agent reached its answer. When confidence is low or risk is high, Enjo escalates with the full conversation, account context, and suggested next steps. Enjo has a free plan that includes generous AI credits, unlimited human agent seats, unlimited AI agents, unlimited channels, and access to the shared Inbox, Help Center, and Insights. No credit card is required, and pricing scales with AI usage rather than headcount. Same-day go-live is achievable: Aptean deployed Enjo to an initial cohort in a single day. AI support agent: end-to-end resolution in Slack, Microsoft Teams, website chat, and Help Center, with guardrails, personas, bulk testing before launch, and a playground for prompts and policies. AI helpdesk and AI shared inbox: escalation workspace with workload management, SLAs, saved views, ticket sync, office hours, and Agent Assist for summaries, reply suggestions, sentiment, and translation. AI knowledge base and Help Center: one knowledge layer across Confluence, SharePoint, Google Drive, Notion, Guru, past tickets, websites, and uploaded files, plus a requester-facing Help Center with AI search, multilingual content, SEO controls, and article generation from a website URL, connected docs, or ticket patterns. AI Actions and AI Flows: retrieve data and run operations in connected systems including Okta, Jira, and Salesforce, with multi-step orchestration, approvals, and fallbacks. Insights and governance: resolution, deflection, CSAT, and ROI reporting, with guardrails, audit logs, and role-based access control. Documented results include 63% autonomous resolution at Aurora, 30% deflection and 80% faster response at Delivery Hero, 120 agents equivalent volume and 200,000 requests accelerated per year at Aptean, and HR response times reduced from two to three days to minutes at Kraken. Enjo is backed by 600+ enterprise deployments, 99.9% uptime over seven years, and SOC 2 Type II, ISO 27001, and GDPR compliance.

Average Rating: 4.8/5.0

Total Reviews: 5

Grux

Grux is a Google Workspace task management, shared inbox, and workflow platform that turns Gmail and Google Chat conversations into structured, trackable work. Teams running on Google Workspace often coordinate work through Gmail threads, Google Chat messages, shared Drive folders, and informal conversations. Requests arrive through email or chat, but ownership, status, and workflow are rarely defined. As organizations grow, work becomes harder to track, follow-ups become manual, and execution depends on memory rather than systems. Grux solves this by adding task management and workflow structure directly inside Google Workspace. Using the Grux Chrome extension, teams can convert Gmail messages and Google Chat conversations into trackable tasks, assign ownership, define workflow stages, and maintain shared visibility across projects without switching tools. Instead of moving work into a separate project management platform, Grux enables teams to manage tasks and workflows directly inside Gmail and Google Workspace. Grux also functions as a collaborative shared inbox for teams managing high volumes of communication. Incoming requests from clients, teammates, and partners can be routed through defined workflows, assigned to the right owners, and tracked through completion. This makes Grux useful for operations teams, professional services organizations, and customer support teams looking for a shared inbox for Gmail or a help desk workflow built on Google Workspace. Grux connects execution directly to the files and conversations that created the work. Teams can link Google Drive documents to tasks, collaborate through shared views, annotate screenshots, and record short walkthroughs when additional context is needed. By linking conversations, files, and task tracking together, Grux prevents work from getting lost across inboxes, chat threads, and documents. Many organizations rely on multiple disconnected tools to manage task tracking, shared inboxes, internal coordination, documentation, and customer communication. Over time this creates SaaS sprawl, where different teams adopt overlapping software that increases cost and operational complexity. Grux consolidates these workflows into a single execution system built directly on top of Google Workspace. Organizations often use Grux to replace lightweight task managers, shared inbox software, internal help desk tools, and coordination platforms. By centralizing work inside Gmail, Google Chat, and Google Drive, teams can manage projects, requests, and communication without introducing additional software layers. Designed for organizations running on Google Workspace as their operational backbone, Grux improves visibility, accountability, and coordination by turning everyday communication into structured work.

HappyFox Help Desk

HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user-friendly interface, robust automation, and advanced reporting capabilities, it enhances response times and customer satisfaction. Trusted by over 12,000 companies in 70+ countries, HappyFox serves diverse industries such as education, IT, media, e-commerce, retail, manufacturing, non-profit, and government, ensuring seamless support operations across various sectors. HappyFox Help Desk is designed to deliver seamless support through omnichannel ticketing, which consolidates customer interactions into a single, unified interface. It offers efficient ticket management with customizable statuses and queues, enhanced team collaboration with private notes and task management, and powerful automation tools to streamline routine tasks. These features make it ideal for businesses of all sizes, as well as internal teams such as Facilities, IT, and HR, ensuring a productive and organized help desk environment. Enterprises choose HappyFox for its tailored solutions and comprehensive tech stack, which includes smart automation, SLA management, real-time reporting, and a robust knowledge base. Our consultative approach ensures customized solutions that fit unique requirements, supported by a dedicated expert team for rapid issue resolution. HappyFox's extensive knowledge base and seamless integrations with enterprise tools enable effortless implementation and scalability, making it the preferred choice for enterprises looking to enhance their support operations and achieve higher efficiency and customer satisfaction.

Average Rating: 4.5/5.0

Total Reviews: 138

Helprace

Helprace allows any company out there to offer spectacular customer service in an all-in-one platform. Helprace tightly integrates the necessary tools you need to offer amazing support. Tickets, Email Management, Customer Community, Feedback, Docs & Knowledge Base. Only pay for what you need & customize your help desk and user portal to your exact wishes.

Average Rating: 4.4/5.0

Total Reviews: 8

Myna

Myna is an AI agent platform for lead engagement automation that helps businesses qualify prospects, book appointments, and manage follow-ups. Myna is highly regarded for developing a model specific for natural, conversational, text-based chatting. This platform enables omni-channel campaigns that can be set up by anyone- without code experience or prompt engineering. Myna is a software built for agencies and service-based businesses, using a state-aware decisional engine that allows its agents to reason over conversation context and perform actions dynamically, rather than following fixed workflow logic. This makes it suited for use cases like inbound lead response, data reactivation, appointment scheduling, and multi-step qualification sequences across industries including HVAC, roofing, solar, real estate, insurance, and marketing. Myna agents are configured through a guided setup process that includes defining business details, creating a knowledge base, and customizing agent personality — no technical background required. If you're using SMS, the platform handles Twilio-powered SMS provisioning and A2P 10DLC compliance registration internally, removing the need for third-party API setup. Myna also enabled additional channels such as Email, WhatsApp, Instagram, Facebook, Telegram, and more. Key features include: Conversational Scheduling — Agents read and modify calendar availability, check for conflicts, and book appointments through dialogue without requiring booking links Multi-Layered Knowledge Base — Supports URL, document, and plain-text uploads with tagging and layering across multiple knowledge bases Custom Qualification Fields — Agents collect qualifying information during conversation and automatically sync it to custom contact fields Agent Summary Reports — At conversation close, the agent generates a summary, engagement assessment, and recommended next steps Agent Characterization — A proprietary character builder with personality sliders allows businesses to define tone, style, and brand alignment Myna is available on a free tier for building and deploying agents, with paid plans offering expanded usage limits, additional channels, and advanced features.

Average Rating: 5.0/5.0

Total Reviews: 39

Prokeep

Founded in 2016, Prokeep is distribution's leading customer experience management software for wholesale distributors. Prokeep grows relationships and business by turning communication into commerce; increasing sales through centralized communication, improving customer experience through better insights and engagement opportunities, and adding productivity through systems automation. Prokeep is used by over 8,000 distributors across North America, enabling over 11+ million conversations and $6+ billion in revenue. Grow your distribution business. Build stronger customer relationships. Increase workforce productivity. All with Prokeep's Customer Experience Management Software built specifically for distributors to thrive in modern markets. Prokeep: - is used by distributors in 50 states, 10 provinces, and 2 territories. - 11+ million conversations go through Prokeep - 82% of conversations in Prokeep lead to sales or relate to revenue - saves 9 hours per employee each month - saves $3,000 in contractor discrepancies per user per month With Prokeep you will centralize communications to make ordering more efficient, connect your 3rd party systems to create operations automation, and use customer insights to deliver more engagement and make more money. Interested in learning more? Book a demo today! SUBSCRIBE TO THE PROKEEP POST: https://blog.prokeep.com/ BOOK A DEMO: https://www.prokeep.com/demo SOCIALS: Linkedin - https://www.linkedin.com/company/2234... Twitter - https://twitter.com/prokeephq Facebook - https://www.facebook.com/prokeephq

Average Rating: 4.6/5.0

Total Reviews: 30

Request Tracker

Request Tracker (RT) gives teams a powerful, customizable, and affordable alternative to enterprise help desk tools like ServiceNow and Zendesk, with full control over workflows, automation, and data ownership. RT helps organizations track, manage, and resolve any type of request—whether IT incidents, customer support tickets, HR inquiries, or internal business operations. Its flexible design allows teams to create custom queues, automate repetitive tasks, and integrate seamlessly with email, APIs, and third-party systems. Built for teams that need reliability without complexity, RT delivers enterprise-grade functionality—ticketing, SLA tracking, approvals, dashboards, reporting, and workflow automation—without per-user pricing or vendor lock-in. Thousands of organizations worldwide rely on RT to streamline communication, improve accountability, and simplify request management across every department.

Average Rating: 3.8/5.0

Total Reviews: 9

Sektra AI

Sektra AI brings your team’s Gmail, Outlook, and WhatsApp into one intelligent workspace with a shared memory of every client relationship and conversation. It keeps track of promises, open questions, follow-ups, and important context, so nothing gets lost and your team always knows what happened and what needs to happen next. With Sektra, you can turn intent into action. Tell your AI assistant what needs to get done, and it can act on your behalf by drafting and sending responses, following up with clients, and helping move conversations forward without requiring you to manage every step manually. Sektra also prioritises your day based on consequence, surfaces the conversations that need attention, and alerts you when important accounts have gone quiet. Think of Sektra as an AI teammate that remembers everything, understands the context behind every relationship, and helps your team get the right things done at the right time.

Spun

Spun is an AI-powered WhatsApp inbox for small businesses and teams. It works on top of your existing WhatsApp number, with no Business API required. Core capabilities: shared team inbox with role-based permissions, AI message composition and smart replies, voice note transcription and translation in 100+ languages, scheduled messages, automated labeling, chat summaries, follow-up reminders, and custom auto-reply rules with AI intent detection. Built for small business operators who manage client communication on WhatsApp and need team collaboration, AI automation, and CRM-like organization without switching platforms. Plans start at $50/month with a 7-day free trial.

Trupeo

When several people read the same mailbox, it gets hard to know who's replying, what's handled, and what's been forgotten. Two colleagues answer the same customer, messages fall through the cracks, and the context leaves with whoever is away. Trupeo fixes this without changing your address or sharing a password. You connect your existing mailbox (Gmail, Outlook, Microsoft 365 or any IMAP mailbox) and each member gets individual, revocable access. On top, the team gets organized: assign a conversation to someone, follow statuses (to sort, for me, in progress, handled), leave internal notes, @mention a colleague, and see in real time when someone is already replying thanks to the collision lock. Replies go out from the shared address your contacts already know. Pricing is flat, per mailbox and not per user: €10 to €20/month per mailbox, with 50% off for verified schools and associations. Every feature is included, 30-day free trial, no credit card. Data hosted in the European Union, GDPR-compliant. Trupeo is built for small businesses, schools and associations that share one mailbox. It is neither a help desk nor a CRM: it complements your tools by coordinating incoming email.

Yablo

Yablo is a user-friendly customer communication platform tailored specifically for Microsoft 365. It consolidates your communication channels—email, live chat, SMS, WhatsApp, Messenger, and more—into a single, AI-driven interface. Designed with collaboration at its core, Yablo enables teams to respond to customer inquiries faster and more efficiently. By leveraging AI-powered automation, Yablo simplifies workflows, automating routine tasks and allowing teams to focus on more complex, high-value customer interactions. Its robust analytics offer detailed insights into team performance and customer satisfaction, driving continuous improvement in service quality. Seamlessly integrated with Microsoft 365 tools like Teams and Outlook, Yablo fits naturally into your existing workflows, making it the perfect solution for businesses seeking to elevate their customer communication within the Microsoft ecosystem.