G2

JE

Jeff E.

Mid-Market (51-1000 emp.)

2/14/2024

"Invaluable tool for customer/user intel, roadmap planning, transparency"

5/5

What do you like best about Productlane?

I have been working in the tech industry for over a decade, and every company I have worked at has had a major problem with collecting and managing feedback from users and customers. Typically, the result was that the feedback ended up mostly being ignored or discarded, since there was no organized, central place to collect and catalog it, and the company ends up just making calls on what to work on based on instinct. This has infuriated me for years. Finally, at Clerk, I think we have managed to solve this problem using Productlane.

It was fast and easy to get started, and we linked it to Linear, where we already track all of our engineering efforts. We instantly had a nice looking public page where our users and customers could start putting in feedback. After posting it on our website and having our devrel and support teams point to it for anyone asking about feedback, within a few weeks we had hundreds of people suggesting ideas, voting on existing ideas, etc. We stood it up with just a few hours of work, and within a couple weeks, productlane was making a substantial impact on how we selected which initatives to work on at the company at the leadership level, and continues to do so to this day.

On top of that, any project we start working on is usually pre-seeded with a bunch of people who are interested in it, who can review RFC drafts and offer feedback, beta test, etc. This workflow has transformed our engineering process to being massively more customer and feedback oriented than it was before, which is really good for the company overall. We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.

As a company, the productlane team has been a pleasure to work with. They are quick and responsive to anything we ask about, and have turned around new features we requested very quickly. Couldn't recommend more highly, overall. Review collected by and hosted on G2.com.

What do you dislike about Productlane?

Really, we are very happy with Productlane and no specific problems with it. It's a young product overall, and we look forward to the product growing and maturing naturally over time. Review collected by and hosted on G2.com.