Best Service Desk Software - Page 5

How Many Service Desk Software Products Does G2 Track?

Total Products under this Category: 141

Category Stats (Sep 2026)

  • Average Rating: 4.35/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: ManageEngine ServiceDesk Plus (+0.19%) - Among all products in this category, ManageEngine ServiceDesk Plus recorded the largest rating increase compared to last month

Last updated: September 15, 2026

How Does G2 Rank Service Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 14,500+ Authentic Reviews
  • 141+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Service Desk Software

G2 Grid® for Service Desk Software plotting products by satisfaction and market presence

Highlighted products: ServiceNow IT Service Management, Jira Service Management, monday service, Remote Monitoring and Management, Freshservice, Autotask, SysAid, and SolarWinds Service Desk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/service-desk/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=jira-service-management&focus%5B%5D=monday-service&focus%5B%5D=remote-monitoring-and-management&focus%5B%5D=freshservice&focus%5B%5D=autotask&focus%5B%5D=sysaid&focus%5B%5D=solarwinds-service-desk)

Track-It!

Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.

Average Rating: 3.7/5.0

Total Reviews: 98

How Do G2 Users Rate Track-It!?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 8.6/10)
  • Ticket Prioritization: 7.5/10 (Category avg: 8.7/10)
  • Automate Ticket Routing: 7.4/10 (Category avg: 8.8/10)
  • Knowledge Base/Ticket Integration: 6.8/10 (Category avg: 8.3/10)

Who Is the Company Behind Track-It!?

Who Uses This Product?

  • Top Industries: Information Technology and Services, Higher Education
  • Company Size: 56% Medium, 29% Large

What Are Recent G2 Reviews of Track-It!?

What Are G2 Users Discussing About Track-It!?

C2 ITSM

C2 ITSM is a comprehensive IT service management solution designed to help organizations of all sizes streamline their IT operations, boost productivity, and enhance customer service. Built on a flexible and customizable framework, C2 ITSM adapts to the unique workflows and processes of each organization, offering a tailored approach to IT service management that aligns with specific operational requirements. Targeted primarily at IT departments across various sectors, C2 ITSM is particularly beneficial for organizations that manage a high volume of service requests and require efficient incident and problem resolution. The platform is equipped to handle a wide range of use cases, from automating repetitive tasks to providing a centralized configuration management database (CMDB) that offers complete visibility into IT assets and configurations. By adhering to ITIL's best practices, C2 ITSM enables organizations to effectively manage incidents, problems, changes, and assets, ultimately leading to improved service delivery and customer satisfaction. Key features of C2 ITSM include robust incident and problem management capabilities, which empower IT teams to resolve issues quickly and efficiently. The platform also offers change management tools that facilitate the implementation of changes with minimal disruption to ongoing operations. Additionally, the asset management feature provides valuable insights into the lifecycle of IT assets, allowing organizations to optimize their resources and reduce operational costs. The user-friendly interface unifies service management processes, simplifying collaboration and communication among team members. C2 ITSM distinguishes itself in the IT service management category by offering seamless integration with existing tools, advanced reporting, and analytics capabilities. This functionality empowers IT teams to make data-driven decisions and enhances their ability to respond proactively to service requests. Furthermore, the solution is backed by a strong support system, including 24/7 North American support and a financially backed 99.9% service level guarantee, ensuring that organizations can depend on C2 ITSM for their IT service management needs. With a proven track record since 2008, C2 ITSM is committed to security and compliance, being hosted in North America and adhering to ISO 27001 and SOC-2 Type II certifications. This dedication to quality and security, combined with an affordable pricing model that avoids costly add-ons, positions C2 ITSM as a reliable choice for organizations seeking to enhance their IT service management capabilities.

Average Rating: 4.2/5.0

Total Reviews: 39

How Do G2 Users Rate C2 ITSM?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 8.6/10)
  • Ticket Prioritization: 8.2/10 (Category avg: 8.7/10)
  • Automate Ticket Routing: 9.2/10 (Category avg: 8.8/10)
  • Knowledge Base/Ticket Integration: 8.1/10 (Category avg: 8.3/10)

Who Is the Company Behind C2 ITSM?

  • Seller: SherWeb
  • Year Founded: 1998
  • HQ Location: Sherbrooke, Quebec, Canada
  • Twitter: @SherWeb
    2,384 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    935 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Government Administration
  • Company Size: 57% Medium, 40% Large

What Are Recent G2 Reviews of C2 ITSM?

What Are G2 Users Discussing About C2 ITSM?

Aegis Service Desk

Effective Service Desk requires excellence in providing a timely and accurate response to all sorts or requests. Customer satisfaction rides on their perceived experience in communicating their problem to the service desk, and the quality of response that they provide.

Average Rating: 4.3/5.0

Total Reviews: 12

How Do G2 Users Rate Aegis Service Desk?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.6/10)
  • Ticket Prioritization: 8.7/10 (Category avg: 8.7/10)
  • Automate Ticket Routing: 8.6/10 (Category avg: 8.8/10)
  • Knowledge Base/Ticket Integration: 8.3/10 (Category avg: 8.3/10)

Who Is the Company Behind Aegis Service Desk?

Who Uses This Product?

  • Company Size: 50% Large, 42% Medium

What Are Recent G2 Reviews of Aegis Service Desk?

BMC FootPrints

Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users.

Average Rating: 3.5/5.0

Total Reviews: 57

How Do G2 Users Rate BMC FootPrints?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 8.6/10)
  • Ticket Prioritization: 8.3/10 (Category avg: 8.7/10)
  • Automate Ticket Routing: 8.2/10 (Category avg: 8.8/10)
  • Knowledge Base/Ticket Integration: 7.9/10 (Category avg: 8.3/10)

Who Is the Company Behind BMC FootPrints?

Who Uses This Product?

  • Top Industries: Higher Education, Law Practice
  • Company Size: 60% Large, 39% Medium

What Are Recent G2 Reviews of BMC FootPrints?

What Are G2 Users Discussing About BMC FootPrints?

ServiceTeam ITSM

The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on. “ServiceTeam ITSM offers a robust set of ITSM capabilities for the cost, which is enhanced further with the optional ITAM capabilities. The use of the Microsoft Power Platform and it’s capabilities fits well with the growing industry trend for low code and AI and exploiting enterprise service management opportunities through wider ITSM tool use and bespoke applications.” – Stephen Mann, Principal Analyst & Content Director at ITSM.tools ServiceTeam ITSM lets you leverage Power BI for management reporting, configure automated workflows with Power Automate, deploy Power Virtual Agent chatbots, capitalize on existing Microsoft technology skillsets, and so much more. Check out Provance.com for detailed description of the ServiceTeam ITSM capabilities. With ServiceTeam ITSM, you can achieve excellent customer service—supporting business growth with a ‘best-of-platform’ solution. “ServiceTeam ITSM is a capability-rich ITSM solution aimed at organizations of all sizes across all verticals. An existing or new investment in the Microsoft ecosystem is required, but this also offers access to a wealth of Microsoft technologies—such as business intelligence and machine learning—that can be applied to ITSM operations.” – Stephen Mann, Principal Analyst & Content Director at ITSM.tools Get a copy of the independent review of ServiceTeam ITSM conducted by Stephen Mann of ITSM.tools by visiting the Official Downloads section of this profile.

Average Rating: 3.9/5.0

Total Reviews: 18

How Do G2 Users Rate ServiceTeam ITSM?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 8.6/10)
  • Ticket Prioritization: 8.0/10 (Category avg: 8.7/10)
  • Automate Ticket Routing: 8.0/10 (Category avg: 8.8/10)
  • Knowledge Base/Ticket Integration: 6.7/10 (Category avg: 8.3/10)

Who Is the Company Behind ServiceTeam ITSM?

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 44% Medium, 28% Small

What Do G2 Reviewers Say About ServiceTeam ITSM?

AI-generated summary from verified user reviews

Pros
  • Users value the seamless automation capabilities of ServiceTeam ITSM, enhancing workflow management through intuitive integrations.
  • Users find the ease of use in incident management invaluable for streamlining and simplifying problem resolution.
  • Users value the excellent customer support of ServiceTeam ITSM, enhancing their overall experience and satisfaction.
  • Users appreciate the customizability of ServiceTeam ITSM, enabling intuitive automations and seamless integration with Microsoft tools.
  • Users find ServiceTeam ITSM to be intuitive and easy to use, enhancing their overall experience and efficiency.
Cons
  • Users find the clunky interface of ServiceTeam ITSM frustrating and not user-friendly, impacting their overall experience.
  • Users find the complex administration challenging due to difficult configuration and inadequate technical support knowledge.
  • Users find the complex configuration challenging and feel technical support is often unhelpful in resolving issues.
  • Users find the learning curve overwhelming for ServiceTeam ITSM, particularly for those unfamiliar with Microsoft products.
  • Users find the complex setup challenging, with inadequate technical support complicating the configuration process.

What Are Recent G2 Reviews of ServiceTeam ITSM?

What Are G2 Users Discussing About ServiceTeam ITSM?

VI Service Desk

With Whatdesk users can view current bulletins and search the knowledge base for a solution or answer to their question before submitting a ticket.

Average Rating: 4.6/5.0

Total Reviews: 9

How Do G2 Users Rate VI Service Desk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.6/10)
  • Ticket Prioritization: 9.2/10 (Category avg: 8.7/10)
  • Automate Ticket Routing: 9.7/10 (Category avg: 8.8/10)
  • Knowledge Base/Ticket Integration: 9.2/10 (Category avg: 8.3/10)

Who Is the Company Behind VI Service Desk?

Who Uses This Product?

  • Company Size: 56% Medium, 22% Large

What Are Recent G2 Reviews of VI Service Desk?

One to One Plus

One to One Plus is an all-in-one asset management and help desk platform built to meet the specific needs of schools. Designed with technology teams in mind, the software simplifies the way schools track devices, manage repairs, monitor inventory, and support students and staff. By combining asset management, help desk, and powerful integrations with SIS, MDM, SSO, and other systems, One to One Plus gives districts everything they need in one place. One to One Plus streamlines processes, reduces costs, and saves valuable time for schools districts of all sizes.

Average Rating: 4.8/5.0

Total Reviews: 30

How Do G2 Users Rate One to One Plus?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 8.6/10)
  • Ticket Prioritization: 8.7/10 (Category avg: 8.7/10)
  • Automate Ticket Routing: 9.7/10 (Category avg: 8.8/10)
  • Knowledge Base/Ticket Integration: 9.3/10 (Category avg: 8.3/10)

Who Is the Company Behind One to One Plus?

  • Seller: One to One Plus
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Spartanburg, US
  • LinkedIn® Page: www.linkedin.com
    18 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Primary/Secondary Education, Education Management
  • Company Size: 47% Medium, 33% Large

What Do G2 Reviewers Say About One to One Plus?

AI-generated summary from verified user reviews

Pros
  • Users find One to One Plus exceptionally easy to use, streamlining tasks and enhancing productivity in managing tech resources.
  • Users commend the responsive and helpful customer support of One to One Plus, enhancing their overall experience.
  • Users highlight the exceptional asset management capabilities of One to One Plus, making tasks significantly easier and more organized.
  • Users value the wide variety of features in One to One Plus, enhancing efficiency and user-friendliness.
  • Users praise the exceptional customer service of One to One Plus, enhancing their overall experience and satisfaction.
Cons
  • Users express concern over a lack of missing features, including asset deletion and individualized roles for better access.
  • Users are disappointed by the limited features of One to One Plus, particularly regarding asset management and role restrictions.
  • Users report encountering software bugs like dashboard graph issues and email correspondence glitches affecting usability.
  • Users often face update issues that disrupt the dashboard layout and hinder effective reporting capabilities.
  • Users experience confusion from duplicate asset tags, which complicates inventory management and alerts are needed for unique entries.

What Are Recent G2 Reviews of One to One Plus?

What Are G2 Users Discussing About One to One Plus?

Rev.io

Rev.io is the only provider to seamlessly integrate native communications billing, PSA, RMM, EDR and secure payment processing, delivered through a single AI-native platform. Purpose-built for IT MSPs, Telecom and Cloud Communications Service Providers, Security Integrators and other field service businesses, Rev.io empowers organizations to streamline operations, accelerate revenue growth, and deliver standout customer experiences across the entire service lifecycle. Rev.io’s next-generation platform was built with AI at it's core. From intelligent ticket routing, predictive scheduling, and automated dispatching to dynamic billing, anomaly detection, and real-time analytics, AI in Rev.io drives smarter decisions, reduces manual work, and improves operational efficiency. With Rev.io, providers manage the full customer journey - from quote to cash - within a single, unified, cloud-based solution. The platform automates onboarding, ticketing, inventory tracking, usage-based and recurring billing, tax compliance, secure payments, and performance reporting. Built for flexibility and scalability, Rev.io helps businesses launch new services faster, adapt to market shifts, and grow with confidence. Trusted by thousands of service providers nationwide, Rev.io combines deep industry expertise with a future-focused roadmap and a commitment to client success. With AI embedded throughout, Rev.io is redefining what modern service providers can achieve. Rev.io provides service providers a single platform for: • Customer management • Quoting • Ticketing • Time tracking • Scheduling • Dispatch • Inventory management • Project management • Billing (recurring and usage-based) • Payments Processing • Customer Portal • RMM • EDR • Cloud Backup • Intelligent Reporting & Analytics • AI Assistant • Mobile Application Learn more about the Rev.io platform and schedule your personalized demo at www.rev.io

Average Rating: 3.9/5.0

Total Reviews: 14

How Do G2 Users Rate Rev.io?

  • Has the product been a good partner in doing business?: 7.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Rev.io?

Who Uses This Product?

  • Top Industries: Telecommunications
  • Company Size: 50% Medium, 43% Small

What Do G2 Reviewers Say About Rev.io?

AI-generated summary from verified user reviews

Pros
  • Users appreciate Rev.io's strong customer support, noting their quick assistance with unresolved issues.
  • Users commend Rev.io for its ease of use, highlighting a user-friendly interface that enhances their overall experience.
  • Users value the user-friendly interface of Rev.io, which enhances their overall experience and productivity.
Cons
  • Users report serious billing issues with Rev.io, noting inaccuracies and unethical practices that can harm business relationships.
  • Users face access limitations in Rev.io, struggling with decimal point restrictions that complicate cost accuracy and proposals.
  • Users experience accuracy issues with Rev.io, as limited decimal support leads to misleading cost displays and proposal challenges.
  • Users find the complexity of usage plan setup in Rev.io frustrating, especially with decimal limitations and proposal difficulties.
  • Users find complex processes in Rev.io, particularly with handling detailed cost structures and creating usage plans.

What Are Recent G2 Reviews of Rev.io?

What Are G2 Users Discussing About Rev.io?

Agentforce IT Service

Solve IT problems proactively, 24/7 with AI agents. Built natively on the #1 service platform – Salesforce – Agentforce IT Service is more than an ITSM solution. Empower your employees to resolve issues right where they work using AI agents for employees– in Slack, Teams, and more. Autonomously manage the full service lifecycle, from incident to change management, on a single, unified data model. Scalable and secure, it ensures round the clock support while reducing MTTR and boosting overall organizational productivity. Salesforce Agentforce IT Service is an IT Service Management (ITSM) platform powered by AI agents for employees and IT Teams and built natively on the Salesforce Agentforce 360 Platform. Designed for modern, fast-moving enterprises, it unifies IT operations, asset management, and employee service lifecycle delivery on a single, shared data model (Data and Context 360). By removing the friction of disconnected point tools, Agentforce IT Service bridges the gap between service requests and backend infrastructure, creating an enterprise-wide single source of truth that drives autonomous, proactive operations. IT and employee support teams gain end-to-end operational visibility across all end-user devices, hardware, software, and cloud infrastructure through AI agents for IT teams and proactive assistance. The platform encompasses Enterprise CMDB, Discovery, and Service Graph and is designed for organizations managing high volumes of incidents, service requests, and enterprise changes across industries like financial services, healthcare, and technology. Typical users include service desk agents, incident managers, change managers, system administrators, and operators looking to lower Mean Time to Resolution (MTTR) while boosting employee productivity. IT Service Desk Core capabilities include: Incident and Major Incident Management: Restore normal operations swiftly using conversational AI and intelligent routing. Out-of-the-box autonomous agents handle initial diagnosis, triage, and multi-expert "swarming" configurations. Fulfillers leverage AI actions to instantly summarize incident histories, surface similar historic cases, and create actionable resolution plans. Change and Release Management: Control, plan, and deploy system updates or software patches while eliminating operational bottlenecks. Built-in conflict detection and predictive analytics evaluate change risks, while automated approval pathways speed up low-risk updates. High-risk infrastructure shifts are routed through structured review workflows backed by a robust Configuration Management Database (CMDB). Problem Management: Transition from reactive fixes to root-cause prevention. The platform tracks downstream and upstream impacts across a centralized Service Graph to map system dependencies. AI assistance analyzes and correlates incident patterns, helping teams isolate underlying flaws, document permanent workarounds, and draft known error logs without manual data transfer. Service Request Fulfillment: Provide employees with an intuitive, self-service catalog offering over 50 pre-built service items. Employees can confidently request hardware upgrades, database access, or software provisions (such as Okta or Microsoft Entra integrations). Autonomous workflows manage everything from the initial request intake straight through to backend provisioning. Knowledge Management: Autonomously capture, structure, and distribute tribal technical knowledge. Integrated AI features suggest highly relevant articles during active troubleshooting and use generative capabilities to seamlessly draft new documentation directly within an agent's active workspace. Agentforce IT Service utilizes native, autonomous AI agents rather than detached, bolt-on applications. These AI agents operate with complete context—real-time configuration data, historic trend tracking, and individual employee behavior records are fully accessible without complex third-party API configurations. This deep integration ensures strict data privacy and security guardrails through the platform's trust layers.

Average Rating: 4.5/5.0

Total Reviews: 8

How Do G2 Users Rate Agentforce IT Service?

  • Ticket Prioritization: 5.0/10 (Category avg: 8.7/10)
  • Automate Ticket Routing: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Agentforce IT Service?

  • Seller: Salesforce
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • Twitter: @salesforce
    579,511 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    89,711 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 30% Medium

What Are Recent G2 Reviews of Agentforce IT Service?

ITarian Helpdesk

ITarian provides an app store where you have the option to buy a range of additional network security and endpoint management applications. The app store is open for any vendor to sell their products, but we hope that the trust and confidence we build by giving you the ITarian Platform for free will result in you purchasing your applications for all your additional needs.

Average Rating: 4.0/5.0

Total Reviews: 10

How Do G2 Users Rate ITarian Helpdesk?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.6/10)
  • Ticket Prioritization: 10.0/10 (Category avg: 8.7/10)
  • Automate Ticket Routing: 10.0/10 (Category avg: 8.8/10)
  • Knowledge Base/Ticket Integration: 10.0/10 (Category avg: 8.3/10)

Who Is the Company Behind ITarian Helpdesk?

  • Seller: ITarian
  • Year Founded: 2018
  • HQ Location: Clifton, New Jersey
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 80% Small, 20% Medium

What Are Recent G2 Reviews of ITarian Helpdesk?

ServicePRO

ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle. ServicePRO® is available as a cloud-hosted solution as well as an on-premise installation. ServicePRO® is a cohesive, unified service desk platform providing full visibility into an organization’s operations while maintaining the security requirements of individual departments. From support requests to departmental workflows to company-wide processes, ServicePRO® makes it easy to automate workflows. ServicePRO® streamlines business processes to improve efficiency and results, and empowers end-users with self-service capabilities, and optimizes service delivery.

Average Rating: 3.4/5.0

Total Reviews: 12

How Do G2 Users Rate ServicePRO?

  • Has the product been a good partner in doing business?: 7.8/10 (Category avg: 8.6/10)
  • Ticket Prioritization: 7.5/10 (Category avg: 8.7/10)
  • Automate Ticket Routing: 6.7/10 (Category avg: 8.8/10)
  • Knowledge Base/Ticket Integration: 6.7/10 (Category avg: 8.3/10)

Who Is the Company Behind ServicePRO?

Who Uses This Product?

  • Company Size: 58% Medium, 42% Large

What Are Recent G2 Reviews of ServicePRO?

Tikit

Tikit by Cireson is our next-generation AI-powered Microsoft Service Desk, purpose-built for the evolving needs of our cloud-focused customers. Designed from the ground up for the Microsoft ecosystem, Tikit delivers a modern, seamless support experience aligned with the future of IT service management. Tikit transforms Microsoft 365: - Resolve Issues Faster with Ticketing in Microsoft Teams. - Multi-department support that brings your organization together. - AI-Powered virtual agent provides streamlined and immediate support. - Effortless ITSM with Native Entra and Intune Integrations. - AI-Powered Service Catalog with Tikit AI & OpenAI on Azure. - Automated Workflows with Power Automate and Logic Apps. - Unlock Actionable Data with Power BI & Excel Reporting. About Cireson Since 2011, Cireson has been the pioneer in developing world-class IT Service Management solutions for Microsoft-first organizations. As a global Microsoft Premier Partner, we build modern service desk tools that integrate natively with technologies like Entra, Azure OpenAI, Intune, Power Automate, Power BI, System Center, and Microsoft Teams—so IT teams can streamline support, reduce costs, and get more from their Microsoft investment.

Average Rating: 4.7/5.0

Total Reviews: 7

How Do G2 Users Rate Tikit?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 8.6/10)
  • Ticket Prioritization: 9.2/10 (Category avg: 8.7/10)
  • Automate Ticket Routing: 9.4/10 (Category avg: 8.8/10)
  • Knowledge Base/Ticket Integration: 9.2/10 (Category avg: 8.3/10)

Who Is the Company Behind Tikit?

  • Seller: Cireson
  • Year Founded: 2011
  • HQ Location: SAN DIEGO, US
  • Twitter: @teamcireson
    1,891 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    29 employees on LinkedIn®
  • Phone: (855) 871-1232

Who Uses This Product?

  • Company Size: 57% Large, 43% Medium

What Do G2 Reviewers Say About Tikit?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the responsive and supportive customer support from the Tikit team, enhancing their overall experience.
  • Users highlight the user-friendly design of Tikit, enabling smooth IT operations and easy setup integration.
  • Users appreciate the automation capabilities of Tikit, enhancing efficiency in IT processes and improving user experience.
  • Users appreciate the communication efficiency of Tikit, especially through seamless integration and self-service options.
  • Users value the flexibility and customization of Tikit, making it ideal for diverse IT workflow needs.
Cons
  • Users note the missing features with Tikit, but acknowledge future improvements as the company develops further.

What Are Recent G2 Reviews of Tikit?

C-Desk

This is a comprehensive tool for the organization to manage all service requests, not only to the IT department but to any department of any location in the organization.

Average Rating: 4.2/5.0

Total Reviews: 13

How Do G2 Users Rate C-Desk?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.6/10)
  • Ticket Prioritization: 8.9/10 (Category avg: 8.7/10)
  • Automate Ticket Routing: 9.4/10 (Category avg: 8.8/10)
  • Knowledge Base/Ticket Integration: 10.0/10 (Category avg: 8.3/10)

Who Is the Company Behind C-Desk?

Who Uses This Product?

  • Company Size: 54% Small, 31% Large

What Are Recent G2 Reviews of C-Desk?

Electric

The Electric IT Hub simplifies IT and security for small and medium sized businesses (SMBs). Electric’s all-in-one platform empowers SMBs to remotely manage employees’ devices, implement robust security measures, and automate workflows such as application access, employee onboarding and offboarding, device procurement and warehousing, and more. Electric’s IT platform helps you drive productivity, secure your business, and reduce costs while enhancing the employee experience. Let's discuss your IT and security needs!

Average Rating: 4.8/5.0

Total Reviews: 7

How Do G2 Users Rate Electric?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Electric?

  • Seller: Electric AI
  • Company Website:
  • Year Founded: 2016
  • HQ Location: New York, NY
  • Twitter: @Electric_AI
    1,557 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    432 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 86% Small, 14% Medium

What Do G2 Reviewers Say About Electric?

AI-generated summary from verified user reviews

Pros
  • Users find Electric's platform to be remarkably easy to use, streamlining IT processes with intuitive workflows and excellent support.
  • Customers value the exceptional customer support from Electric, consistently noting their responsiveness and knowledge in problem-solving.
  • Users value the easy setup of Electric IT Hub, appreciating the quick onboarding and user-friendly interface.
  • Users love the intuitive and user-friendly dashboard of Electric IT Hub, making IT management effortless and efficient.
  • Users commend the reliable support from Electric IT Hub, ensuring seamless IT operations that adapt and grow with their needs.
Cons
  • Users find the terminology confusing, which complicates their understanding and experience with the Electric product.
  • Users find the limited customization options in Electric restrict their ability to tailor the product to their needs.
  • Users have experienced software bugs early on, but the issues have been quickly addressed by Electric.
  • Users experienced some technical issues initially, but Electric has quickly resolved them with effective updates.
  • Users noted initial update issues, but appreciate the swift resolutions and constant improvements made to the platform.

What Are Recent G2 Reviews of Electric?

Hipporello

Hipporello connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails. It turns your Trello board into an easy to use service desk. Turn your Trello board into an easy to use service desk. What Hipporello can do for you: - Bring customer requests into Trello boards and continue to communicate with them on Trello - No separate tool for communication - Replace your contact us forms on your websites with Trello backed contact forms - Get bug reports from your customers and create Trello cards for each of these - Forward your support emails like support@, help@, jobs@, sales@, etc. to Hipporello and use Trello as a shared inbox for your team Hipporello has the following features: - Drag and drop enabled form editor - Form Automation - Branding - Custom Domain - Email Notifications - Form Access Policies - User Tracking - Email to Trello - Search

Average Rating: 4.5/5.0

Total Reviews: 6

How Do G2 Users Rate Hipporello?

  • Has the product been a good partner in doing business?: 7.8/10 (Category avg: 8.6/10)
  • Ticket Prioritization: 7.2/10 (Category avg: 8.7/10)
  • Automate Ticket Routing: 7.5/10 (Category avg: 8.8/10)
  • Knowledge Base/Ticket Integration: 6.7/10 (Category avg: 8.3/10)

Who Is the Company Behind Hipporello?

  • Seller: Hipporello
  • Year Founded: 2020
  • HQ Location: Carmichael, CA
  • Twitter: @hipporello
    117 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    16 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 50% Medium

What Are Recent G2 Reviews of Hipporello?

What Are G2 Users Discussing About Hipporello?

Tian Lin
TL
Researched and written by Tian Lin
Updated April 10, 2026