What I like best about Footprints Service Desk is that it is highly configurable. You can create all kinds of categories and group teams. I like that you can reply to an email that has been generated by the system rather than having to open up the web application. Review collected by and hosted on G2.com.

The thing that I dislike about Footprints is that the interface is just too busy. There are too many boxes and buttons everywhere. Most of them are never used. Too many boxes, I supposed that this can be modified by it is not clear how to do this from the user level. Review collected by and hosted on G2.com.