LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution.
Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience.
Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale.
Key capabilities include:
-Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements.
-Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance.
-Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices.
-Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently.
-Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives.
-Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook.
Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support.
Average Rating: 4.5/5.0
Total Reviews: 241
How Do G2 Users Rate LogMeIn Rescue?
-
Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
Who Is the Company Behind LogMeIn Rescue?
-
Seller: GoTo
-
Company Website:
-
Year Founded: 2003
-
HQ Location: Boston, MA
-
LinkedIn® Page: www.linkedin.com
980 employees on LinkedIn®
Who Uses This Product?
-
Who Uses This: Owner
-
Top Industries: Information Technology and Services, Computer Software
-
Company Size: 39% Medium, 31% Small
What Do G2 Reviewers Say About LogMeIn Rescue?
AI-generated summary from verified user reviews
Pros
- Users find LogMeIn Rescue to be simple and effective, enabling seamless remote assistance without physical interaction.
- Users value the simple and effective remote access of LogMeIn Rescue, enhancing support and connectivity for remote work.
- Users value the simple and effective remote assistance provided by LogMeIn Rescue, facilitating easy connections and support.
- Users value the ability to connect remotely, enhancing support efficiency and user engagement without physical interaction.
- Users value the fast and effective customer support that resolves issues seamlessly through remote access.
Cons
- Users find LogMeIn Rescue quite expensive, feeling it lacks features compared to other remote software options.
- Users find feature limitations in LogMeIn Rescue, feeling it lacks value and stability compared to competitors.
- Users find LogMeIn Rescue's limited features inadequate for the price compared to other remote software options.
- Users face ticketing issues with unhelpful support and difficulties managing accounts across multiple portals.
- Users report frequent application crashes and inadequate support, complicating account management across multiple platforms.
What Are G2 Users Discussing About LogMeIn Rescue?
