Upscope
Who is Upscope Co-browsing for? Who is it not for? Upscope buyers include payroll & HR, financial services, insurance, CRMs, legal software, logistics, healthcare and a wide range of SaaS companies. They use Upscope to support and onboard less tech savvy customers through their interfaces or to sell financial products to customers by co-browsing with them on the phone or desktop. Customers include Calendly, JG Wentworth, Square, Figure, Freedom Financial, Delta Dental and software providers for the biggest banks in the world, along with small and medium sized SaaS companies. Who is it not for? It's not for companies where there is a simple interface and technically advanced users, they don't need it and won't use it much and inevitably cancel their subscription. Start a trial with Upscope and we'll tell if you need it and how to get setup to prove it works for you, before you make any commitment.
Average Rating: 4.7/5.0
Total Reviews: 115
How Do G2 Users Rate Upscope?
- Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.0/10)
- Video Conferencing: 8.2/10 (Category avg: 8.8/10)
- Live Preview: 9.3/10 (Category avg: 8.9/10)
- Audio Conferencing: 8.5/10 (Category avg: 8.9/10)
Who Is the Company Behind Upscope?
- Seller: Upscope
- Year Founded: 2017
- HQ Location: London, GB
-
LinkedIn® Page: www.linkedin.com
15 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Customer Success Associate
- Top Industries: Financial Services, Computer Software
- Company Size: 44% Small, 36% Medium
What Do G2 Reviewers Say About Upscope?
AI-generated summary from verified user reviews
Pros
- Users value the ease of use of Upscope, facilitating effortless client communication and enhancing relationship building.
- Users appreciate the effortless customer engagement that Upscope provides, strengthening client connections and support.
- Users value the seamless chat communication of Upscope, enhancing client connections and support efficiency.
- Users appreciate the ease of communication with Upscope, fostering effective client relationships and support.
- Users appreciate the effortless connectivity that enables seamless communication with clients, enhancing relationship building and assistance.
Cons
- Users face access issues with Upscope, struggling to communicate directly and locate clients efficiently.
- Users report occasional connectivity issues, resulting in slow connections that impact their overall experience with Upscope.
- Users experience difficult setup when trying to locate clients, which hampers their ability to communicate effectively.
- Users express a desire for direct email communication with clients, citing challenges in locating them through the platform.
- Users find the pricing confusing and not transparent, leading to frustration in understanding costs.
What Are Recent G2 Reviews of Upscope?
"A Great Tool for Helping Elderly Clients and Resolving Website Issues"
Rating: 5.0/5.0 stars
— Miguel P.
Rating: 5.0/5.0 stars
— Bernardo R.

