# Best Outbound Call Tracking Software for Small Business - Page 5 ## How Many Outbound Call Tracking Software Products Does G2 Track? **Total Products under this Category:** 184 ### Category Stats (Jul 2026) - **Average Rating:** 4.52/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** MyOperator (+6.93%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month _Last updated: July 27, 2026_ ## How Does G2 Rank Outbound Call Tracking Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 119,700+ Authentic Reviews - 184+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Outbound Call Tracking Software ![G2 Grid® for Outbound Call Tracking Software plotting products by satisfaction and market presence](https://www.g2.com/categories/outbound-call-tracking/grids.png?focus%5B%5D=6227&focus%5B%5D=129760&focus%5B%5D=3296&focus%5B%5D=87468&focus%5B%5D=1188166&focus%5B%5D=95230&focus%5B%5D=4872&focus%5B%5D=4215) Highlighted products: HubSpot Sales Hub, Quo, Close, CloudTalk, Nooks, Ringover, Aircall, and Genesys Cloud CX. Underlying data: [Grid® JSON](https://www.g2.com/categories/outbound-call-tracking/grids.json?focus%5B%5D=hubspot-sales-hub&focus%5B%5D=quo-quo&focus%5B%5D=close&focus%5B%5D=cloudtalk&focus%5B%5D=nooks&focus%5B%5D=ringover&focus%5B%5D=aircall&focus%5B%5D=genesys-cloud-cx&segment=small-business) **Sponsored** ### Conduit Conduit is a comprehensive software solution designed specifically for warehouses and logistics teams to streamline the management of docks, gates, and yards. This innovative platform offers a suite of modules, including dock scheduling, yard management, and driver sign-in, which can be utilized individually or in combination to meet the diverse needs of various operations. By integrating these functionalities, Conduit enables organizations to save time and reduce costs associated with logistics management. Targeted at supply chain professionals, Conduit is ideal for businesses of all sizes, from small warehouses to large distribution centers. The software’s modular design allows users to customize their experience based on specific operational requirements. For example, a facility may choose to implement dock scheduling to optimize loading and unloading processes while another may focus on yard management to enhance the organization of trailers and equipment. This flexibility makes Conduit a versatile solution that can adapt to the unique challenges faced by different logistics operations. One of the key features of Conduit is its ability to provide a comprehensive view of multiple facilities within a single network. This capability is particularly beneficial for organizations that operate several locations, as it allows for consistent management practices while still accommodating the individual needs of each site. Users can easily configure the software to reflect the specific workflows and requirements of each facility, ensuring that all operations run smoothly and efficiently. In addition to its modular capabilities, Conduit offers advanced functionalities that help optimize labor utilization and increase throughput. The software provides real-time data and analytics, enabling users to make informed decisions based on current operations. By automating processes such as driver sign-in and yard management, Conduit minimizes the potential for errors and delays, ultimately leading to improved productivity and resource allocation. Overall, Conduit stands out in the logistics software category by offering a flexible, user-friendly platform that caters to the diverse needs of supply chain operations. With its focus on enhancing efficiency and reducing costs, Conduit empowers organizations to prepare for future challenges while optimizing their current logistics processes. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=628&secure%5Bchosen_at%5D=2026-07-31T12%3A23%3A14Z&secure%5Bdisplayable_resource_id%5D=1454&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=1323066&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1323066&secure%5Bresource_id%5D=628&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Foutbound-call-tracking%2Fsmall-business%3Fpage%3D5&secure%5Btoken%5D=57069f3cd273ee0bb845789f26059084c7e79e5653a4aab62492ba6bf090a7ab&secure%5Burl%5D=https%3A%2F%2Fwww.helloconduit.com%2Fcontact&secure%5Burl_type%5D=book_demo) ### [Outplay](https://www.g2.com/products/outplay/reviews) Outplay is the only sales engagement platform that every growing sales team needs. It helps reps prospect, engage, track and sell from a single place without the need to juggle multiple tools and pay multiple bills.Outplay offers powerful and personalized multichannel outreach, outbound sales automations that level up efficiency, advanced reporting for data-powered insights and much more. Outplay has bi-directional integrations with a wide range of CRMs, inboxes and more to help sales teams book meetings and track performances from a single dashboard. Outplay's intuitive UI and industry-leading customer support gets teams up and running rapidly, to start booking meetings now. Not next quarter. With game-changing features like power dialing, AI-powered conversational intelligence and a lead sourcing database of millions, Outplay transforms sales engagement, without the hefty price tag.Switch out multiple point solutions and invoices with Outplay - the all-in-one sales stack for new-age teams. Get a built-in Sales Prospecting tool, Multi-channel Sales Engagement platform, Inbound Conversion and Scheduling tool and Conversational Intelligence platform to exceed your targets, not your budgets. **Average Rating:** 4.5/5.0 **Total Reviews:** 269 #### How Do G2 Users Rate Outplay? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Personalization:** 8.2/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.2/10 (Category avg: 8.8/10) - **Information Locater:** 8.0/10 (Category avg: 8.7/10) #### Who Is the Company Behind Outplay? - **Seller:** [Outplay HQ](https://www.g2.com/sellers/outplay-hq) - **Year Founded:** 2019 - **HQ Location:** Wilmington, Delaware - **Twitter:** @OutplayHQ 319 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bb48f3d05523baa786d0445561ccd082199d9778e440d0030fae71584476189f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foutplayhq%2F&secure%5Burl_type%5D=linkedin_company_website) 43 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales Development Representative, Business Development Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 62% Small, 35% Medium #### What Do G2 Reviewers Say About Outplay? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **efficient automated outreach** and structured workflows of Outplay, boosting their meeting frequency and sales. - Users find the **streamlined workflows** of Outplay enhance meeting frequency and boost sales effectively. - Users appreciate the **intuitive user interface** of Outplay, enhancing workflow efficiency and supporting streamlined outreach efforts. - Users praise the **incredible customer support** of Outplay, appreciating the ease of interaction and workflow efficiency. - Users enjoy the **ease of use** of Outplay, enhancing workflows and streamlining outreach for increased sales. ##### Cons - Users face **integration issues** , particularly with the multidialer and Pipedrive, complicating overall functionality. - Users report significant **admin issues** with Outplay, facing billing problems and unresponsive customer service. - Users find the **complexity** of setting up Outplay challenging, with a tricky learning curve and difficult navigation. - Users face significant **confusion** with billing and customer service, leading to wasted time and money on Outplay. - Users report significant **connection issues** that severely hinder productivity and result in frustrating experiences with customer service. #### What Are Recent G2 Reviews of Outplay? **["Great Email Sequences, Helpful Lead Stats, and Smooth Onboarding Support"](https://www.g2.com/survey_responses/outplay-review-13055812)** **Rating:** 5.0/5.0 stars _— Jayalakshmi S._ [Read full review](https://www.g2.com/survey_responses/outplay-review-13055812) **["Efficient Outreach Tools, But Dialer Needs Improvement"](https://www.g2.com/survey_responses/outplay-review-12988933)** **Rating:** 4.5/5.0 stars _— Binbash F._ [Read full review](https://www.g2.com/survey_responses/outplay-review-12988933) #### What Are G2 Users Discussing About Outplay? - [What is Outplay used for?](https://www.g2.com/discussions/what-is-outplay-used-for) ### [Call Box](https://www.g2.com/products/call-box/reviews) Call Box is the leading provider of phone call tracking and comprehensive phone solutions. The company's innovative software empowers more than 46,000 businesses to Own the Phone by understanding what generates their best phone leads and how their people are handling those leads to achieve optimal call outcomes. Call Box leverages a unique combination of human reviewers and artificial intelligence to provide insight into every call to uncover gaps in phone processes and offer proactive solutions. Call Box is based in Dallas, TX and was founded in 1988. This technology has been customized into different products for the Automotive, Healthcare, Agency & Publisher, Home Services, and Multifamily Housing industries. **Average Rating:** 4.2/5.0 **Total Reviews:** 78 #### How Do G2 Users Rate Call Box? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Record Prospect Data:** 6.7/10 (Category avg: 8.8/10) - **Information Locater:** 6.7/10 (Category avg: 8.7/10) #### Who Is the Company Behind Call Box? - **Seller:** [Call Box](https://www.g2.com/sellers/call-box) - **Year Founded:** 1988 - **HQ Location:** Dallas, Texas - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=33531eeefd1f8f7dac8db3699b17a347cf32b81c14a4adc0efc0e2349a8d3575&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10261360%2F&secure%5Burl_type%5D=linkedin_company_website) 756 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising, Automotive - **Company Size:** 59% Small, 28% Medium #### What Are Recent G2 Reviews of Call Box? **["Quality appointments"](https://www.g2.com/survey_responses/call-box-review-6711444)** **Rating:** 5.0/5.0 stars _— William P._ [Read full review](https://www.g2.com/survey_responses/call-box-review-6711444) **["Outsourced Multi Channnel Lead Generation"](https://www.g2.com/survey_responses/call-box-review-6535693)** **Rating:** 5.0/5.0 stars _— Verified User in Insurance_ [Read full review](https://www.g2.com/survey_responses/call-box-review-6535693) #### What Are G2 Users Discussing About Call Box? - [What is Call Box used for?](https://www.g2.com/discussions/what-is-call-box-used-for) ### [CONQUER](https://www.g2.com/products/conquer/reviews) Conquer.io is a leading sales engagement platform designed to empower revenue teams to achieve their goals with greater efficiency and effectiveness. Our mission is to transform the way teams engage with prospects and customers, unlocking new opportunities for growth and success. By unifying communication channels, automating repetitive tasks, and providing actionable insights, Conquer.io helps organizations close deals faster and foster meaningful customer relationships. Our platform offers a comprehensive suite of tools, including auto-dialing, SMS capabilities, AI-powered cadencing, conversational intelligence, call sentiment analysis, and more, all seamlessly integrated into your CRM. With a proven track record of enhancing sales productivity, reducing time-to-close, and increasing pipeline coverage, Conquer.io is trusted by some of the most innovative and successful teams across a variety of industries. By partnering with Conquer.io, organizations gain access to a scalable, customizable solution that adapts to their unique needs, ensuring sustained competitive advantage in an ever-evolving marketplace. SOLUTIONS: Conquer.io has multiple offerings depending upon customer need. These include our Conquer Voice or Conquer Cadence modules, as well as our full Conquer Platform for organizations looking to accelerate their sales to the next level. 1. Conquer Voice: Boost productivity, engage more leads, and close deals faster with Conquer’s advanced voice dialer. Native to Salesforce, Conquer Voice revolutionizes your sales process without having to leave Salesforce, empowering reps to reach their full potential across voice, SMS, and social channels. Additionally, Conquer Voice has been ranked as the leader in dialer quality compared to other popular dialers on the market. 2. Conquer Cadence: Reach buyers on their terms with the only sales engagement platform native to Salesforce. Conquer’s optimized sales cadence empowers your team to build meaningful connections, shorten sales cycles, and close more deals—all with seamless automation that enhances every engagement. 3. Conquer Platform: Includes access to both Conquer Voice and Conquer Cadence, as well as a suite of next-level sales acceleration capabilities: • Omnichannel communication: Boost rep productivity with enterprise-grade multichannel sales management that connects voice, SMS, and social channels—all within your CRM. • AI-driven Insights: Turn data into revenue with AI sales coaching that refines your sales strategy, predicts outcomes, and drives decisions that boost your bottom line. Conquer’s AI insights give your team real-time guidance, identifying high-impact actions. Say goodbye to guesswork and watch your revenue grow like never before. • Dynamic Battlecards: CRM-integrated insights provide real-time objection-handling tips and strategy recommendations based on competitive intel—helping reps confidently navigate negotiations and close deals faster. • Sales Optimization Analytics: Gain a competitive edge with Conquer’s sales optimization analytics. Our platform not only streamlines processes but also provides powerful analytics that unveil trends and performance metrics. By harnessing this data, your team can make informed decisions, optimize strategies, and drive consistent growth. Don’t just manage your pipeline—master it. • Customization and Scalability: Our platform is highly customizable to fit the specific needs of each customer, whether a small team or a global organization. **Average Rating:** 4.3/5.0 **Total Reviews:** 119 #### How Do G2 Users Rate CONQUER? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.7/10 (Category avg: 8.8/10) - **Information Locater:** 8.6/10 (Category avg: 8.7/10) #### Who Is the Company Behind CONQUER? - **Seller:** [CONQUER](https://www.g2.com/sellers/conquer) - **Year Founded:** 2007 - **HQ Location:** Reno, NV - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa46dabbaeb9b71b81a009b603f86da442bfa081aeb973bdd1b726707bc9607b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F727098%2F&secure%5Burl_type%5D=linkedin_company_website) 82 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** District Manager - **Top Industries:** Sports, Human Resources - **Company Size:** 36% Large, 35% Medium #### What Do G2 Reviewers Say About CONQUER? _AI-generated summary from verified user reviews_ ##### Pros - Users find CONQUER's **ease of use** exceptional, enabling quick calls and effortless recording of dispositions. - Users appreciate the **seamless automation** features of CONQUER, making it easy to train and utilize effectively. - Users value the **efficient call recording** feature, enhancing their workflow and simplifying employee training. - Users value the **customizability** of CONQUER, allowing tailored experiences that enhance representative autonomy and effectiveness. - Users value the **customization options** of CONQUER, enhancing autonomy and aligning with specific needs effectively. ##### Cons - Users report significant **call issues** , including audio delays and unreliable call recordings, posing major compliance risks. - Users face **call management issues** , including tricky voicemail, missing recordings, and lack of user-friendliness, impacting compliance. - Users find the **difficult implementation** process lengthy, though support remains helpful throughout the experience. - Users find the **implementation challenges** of CONQUER frustrating, despite helpful support during the lengthy setup process. - Users report **missing features** in Conquer, including unreliable call recording and syncing issues with reports. #### What Are Recent G2 Reviews of CONQUER? **["Very customizable Salesforce platform with a great vendor relatioship"](https://www.g2.com/survey_responses/conquer-review-9728321)** **Rating:** 5.0/5.0 stars _— Nurcan S._ [Read full review](https://www.g2.com/survey_responses/conquer-review-9728321) **["Conquer has made our team more efficient!"](https://www.g2.com/survey_responses/conquer-review-10554746)** **Rating:** 4.5/5.0 stars _— Justice H._ [Read full review](https://www.g2.com/survey_responses/conquer-review-10554746) ### [Tenfold](https://www.g2.com/products/tenfold/reviews) Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity. Tenfold works with dozens of cloud and on-premise telephony providers (Avaya, Genesys, Cisco, RingCentral, Nice InContact, etc) and most market-leading CRMs (Salesforce, MS Dynamics, ServiceNow, Zendesk, Netsuite, Sugar, Bullhorn, and Tier 1). Since we use your existing phone system, there are no extra or variable charges. The breadth of integrations gives you the freedom to change your underlying stack over time without having to compromise the agent experience or the quality of data you capture. **Average Rating:** 4.5/5.0 **Total Reviews:** 167 #### How Do G2 Users Rate Tenfold? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.1/10 (Category avg: 8.8/10) - **Information Locater:** 8.8/10 (Category avg: 8.7/10) #### Who Is the Company Behind Tenfold? - **Seller:** [LivePerson](https://www.g2.com/sellers/liveperson) - **Year Founded:** 1995 - **HQ Location:** New York, NY - **Twitter:** @LivePerson 10,758 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=719dbd6b86949a9c60efda4c788bb4dfd01bd48c7b9aeda3e7cdf4c8f950b44f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F164748%2F&secure%5Burl_type%5D=linkedin_company_website) 1,190 employees on LinkedIn® - **Ownership:** NASDAQ: LPSN #### Who Uses This Product? - **Who Uses This:** Business Account Manager, Account Executive - **Top Industries:** Internet, Marketing and Advertising - **Company Size:** 42% Medium, 30% Large #### What Do G2 Reviewers Say About Tenfold? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **accuracy of information** Tenfold provides, enabling efficient tracking of calls logged in SalesForce. - Users value the **call logging feature** in Tenfold, which integrates seamlessly with Salesforce for easy tracking. - Users value the **CRM integration** of Tenfold, enhancing call logging and visibility within SalesForce. - Users appreciate the **integrations with SalesForce** , enabling seamless call logging and tracking of communication history. - Users appreciate the **Salesforce integration** of Tenfold, enabling seamless call logging and tracking of contacts. ##### Cons - Users express frustration with **limited features** , citing loading issues and a cumbersome window size that hinders usability. - Users find Tenfold **not intuitive** , often struggling with loading issues and small window sizes that hinder usability. - Users experience frequent **screen issues** , including loading problems and frustration with window size and scrolling. - Users often face **slow loading** times with Tenfold, causing frustration and complicating their workflow. - Users often face **slow performance** , requiring frustrating workarounds to load and navigate the Tenfold interface effectively. #### What Are Recent G2 Reviews of Tenfold? **["Tenfold is an easy click to dial!!"](https://www.g2.com/survey_responses/tenfold-review-7381539)** **Rating:** 5.0/5.0 stars _— Verified User in Wholesale_ [Read full review](https://www.g2.com/survey_responses/tenfold-review-7381539) **["Good IAM tool with a small learning curve, but strong added value in everyday life"](https://www.g2.com/survey_responses/tenfold-review-11877165)** **Rating:** 4.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/tenfold-review-11877165) #### What Are G2 Users Discussing About Tenfold? - [What does Tenfold do?](https://www.g2.com/discussions/what-does-tenfold-do) - [What is a tenfold increase?](https://www.g2.com/discussions/what-is-a-tenfold-increase) - [What is tenfold software?](https://www.g2.com/discussions/what-is-tenfold-software) - 1 comment ### [MyOperator](https://www.g2.com/products/myoperator/reviews) MyOperator is a Business AI Communication Platform that helps businesses manage customer conversations across Calls, WhatsApp, and AI agents from a single unified platform. Built on CPaaS infrastructure, it combines the WhatsApp Business API, cloud telephony, conversational AI, and workflow automation to help businesses automate repetitive customer interactions, so their teams can focus on high-value conversations. Trusted by 12,000+ businesses, including Amazon, Apollo, Domino’s, TCS, and Razorpay, MyOperator has powered over 2.5 billion customer conversations across 14+ years, and is defining the Business AI Operator category in India. Most communication tools solve one problem at a time. MyOperator works differently: calls, WhatsApp, and AI agents share context on one platform, giving businesses a single view of every customer interaction regardless of its channel of origin. This shows up across four core areas: ☑️ AI voice agents: These agents pick up your inbound and outbound calls, handle the routine FAQs, qualify leads over the phone, and book appointments without a human intervention. ☑️ AI chat agents: Live agents on WhatsApp and web chat, answering product questions, qualifying inbound enquiries, and booking appointments around the clock. ☑️ WhatsApp Business API: Every WhatsApp conversation runs through one shared inbox instead of scattered personal numbers. Follow-ups happen automatically, so no lead goes cold while your team is busy elsewhere. ☑️ Cloud telephony & IVR: Every call gets routed to the right team instantly based on the caller's intent. Your team gets access to call transcripts, recordings, and full customer context with tailored reports and call analytics. ☑️ Unified analytics & reporting: All your calls, WhatsApp conversations, and AI agent activity show up on one dashboard instead of five different reports. You get to make decisions based on real numbers, not scattered guesswork. From healthcare and education to real estate, ecommerce, and financial services, MyOperator powers high-volume customer communication with with ISO 27001-certified enterprise-grade security, dedicated implementation & support, and API-driven architecture built for reliability at any scale, helping businesses respond faster, convert more, and grow without adding complexity. **Average Rating:** 4.1/5.0 **Total Reviews:** 63 #### How Do G2 Users Rate MyOperator? - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.2/10) - **Personalization:** 7.3/10 (Category avg: 8.8/10) - **Record Prospect Data:** 7.2/10 (Category avg: 8.8/10) - **Information Locater:** 6.7/10 (Category avg: 8.7/10) #### Who Is the Company Behind MyOperator? - **Seller:** [MyOperator](https://www.g2.com/sellers/myoperator) - **Company Website:** myoperator.com - **Year Founded:** 2013 - **HQ Location:** Noida, Uttar Pradesh - **Twitter:** @MyOperator 1,797 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bc6ac6ccba2ce0ea9a5109ffd23f881cf951c82eb983eefc3e14d5f2b83d94fb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2036252%2F&secure%5Burl_type%5D=linkedin_company_website) 307 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Consumer Services, Education Management - **Company Size:** 49% Small, 41% Medium #### What Do G2 Reviewers Say About MyOperator? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **excellent customer support** from MyOperator, highlighting proactive assistance and thorough product explanations. - Users appreciate the **helpful support** and features of MyOperator, enhancing customer engagement and overall experience. - Users appreciate the **ease of use** of MyOperator, making communication management straightforward and efficient for teams. - Users value the **easy setup** of MyOperator, appreciating a smooth onboarding experience and user-friendly interface. - Users appreciate the **excellent staff support** from MyOperator, receiving helpful assistance and proactive guidance from account managers. ##### Cons - Users highlight the **missing features** in MyOperator, impacting usability and the overall user experience significantly. - Users face **poor customer support** with MyOperator, experiencing lack of responses and unresolved issues that hinder usability. - Users express concern over **missing basic telephony features** in MyOperator, impacting overall service quality and user experience. - Users experience significant **integration issues** with MyOperator, leading to frustrating delays and limited support effectiveness. - Users find the **poor UI design** of MyOperator outdated and clunky, negatively impacting their overall experience. #### What Are Recent G2 Reviews of MyOperator? **["Reliable Business Call Management Solution"](https://www.g2.com/survey_responses/myoperator-review-13174298)** **Rating:** 4.5/5.0 stars _— Mahesh R._ [Read full review](https://www.g2.com/survey_responses/myoperator-review-13174298) **["Reliable IVR with Great Support and an Easy Call-Flow Setup"](https://www.g2.com/survey_responses/myoperator-review-13173588)** **Rating:** 4.5/5.0 stars _— Prahllad M._ [Read full review](https://www.g2.com/survey_responses/myoperator-review-13173588) #### What Are G2 Users Discussing About MyOperator? - [What is MyOperator used for?](https://www.g2.com/discussions/what-is-myoperator-used-for) ### [Readymode](https://www.g2.com/products/readymode/reviews) Readymode is a cloud-based outbound customer engagement platform for sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and grow their revenue. Along with an industry-leading predictive dialer, our outbound calling solutions include advanced features like fully integrated CRM, built-in compliance tools, and real-time reporting and analytics. With Readymode, you get crystal-clear voice with Tier 1 carriers, unlimited outbound minutes, $0 set-up fees, and complete implementation so you’re up and running quickly. Readymode is at the core of the conversation: we’re designed for businesses that want to maximize productivity and scale affordably. See why we’re the leading choice for customer outreach. **Average Rating:** 4.6/5.0 **Total Reviews:** 202 #### How Do G2 Users Rate Readymode? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Record Prospect Data:** 10.0/10 (Category avg: 8.8/10) - **Information Locater:** 10.0/10 (Category avg: 8.7/10) #### Who Is the Company Behind Readymode? - **Seller:** [Readymode](https://www.g2.com/sellers/readymode) - **Company Website:** readymode.com - **Year Founded:** 2011 - **HQ Location:** Vancouver, B.C. - **Twitter:** @goreadymode 49 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=600b7488b256bb3a043c0d147fcd60ac201fb55c7092da853e6a98b6e308461e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxencall&secure%5Burl_type%5D=linkedin_company_website) 72 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Appointment Setter - **Top Industries:** Real Estate, Insurance - **Company Size:** 65% Small, 34% Medium #### What Do G2 Reviewers Say About Readymode? _AI-generated summary from verified user reviews_ ##### Pros - Users commend Readymode for its **efficiency** in streamlining workflows and enhancing collaboration across teams. - Users value the **time-saving capabilities** of Readymode, streamlining processes and enhancing team collaboration efficiently. - Users appreciate the **ease of use** in Readymode, enabling efficient collaboration and streamlined content creation. - Users appreciate the **granular control** of multi-touch client engagement in Readymode, enhancing communication with clients. - Users highlight the **helpful customer support** of Readymode, enhancing their overall experience and efficiency. ##### Cons - Users find Readymode's **steep learning curve** challenging for new members, delaying overall team adaptability and flexibility. - Users find the **difficult learning curve** of Readymode slows adaptation and hinders efficient use of its extensive features. - Users report **call issues** like missed rescheduling prompts and overlapping screens, leading to frustrating experiences during calls. - Users experience **slow loading** times with Readymode, particularly when accessing large files, affecting productivity during urgent tasks. - Users experience **slow performance** with Readymode, facing delays in syncing and occasional crashes, hindering productivity. #### What Are Recent G2 Reviews of Readymode? **["Easy to Use, But Integration Issues and Lacking AI Features"](https://www.g2.com/survey_responses/readymode-review-11972859)** **Rating:** 4.0/5.0 stars _— Ahmed K._ [Read full review](https://www.g2.com/survey_responses/readymode-review-11972859) **["Organized Experience with Seamless Auto Dialing"](https://www.g2.com/survey_responses/readymode-review-13182425)** **Rating:** 4.5/5.0 stars _— Ahmed E._ [Read full review](https://www.g2.com/survey_responses/readymode-review-13182425) #### What Are G2 Users Discussing About Readymode? - [How do I use XenCall dialer?](https://www.g2.com/discussions/readymode-how-do-i-use-xencall-dialer) - [How do I use XenCall dialer?](https://www.g2.com/discussions/how-do-i-use-xencall-dialer) - [Where is XenCall located?](https://www.g2.com/discussions/where-is-xencall-located) - [How much is XenCall a month?](https://www.g2.com/discussions/how-much-is-xencall-a-month) - 1 comment - [What is XenCall used for?](https://www.g2.com/discussions/what-is-xencall-used-for) - 1 comment ### [Pipes.ai](https://www.g2.com/products/pipes-ai/reviews) Pipes.ai helps businesses turn leads into real conversations—fast. Our AI-driven platform automates outbound calls and SMS, ensuring potential customers connect with your team at the right time. Whether you're looking to boost conversions, reduce lead waste, or improve customer retention, Pipes.ai keeps engagement running 24/7 with intelligent automation and real-time insights.
 Key Features: AI-Driven Calls and SMS: Pipes.ai utilizes advanced AI to automate inbound phone calls and text messages, delivering personalized content that resonates with each lead, with a warm transfer to your sales team. Continuous Engagement: Operating around the clock, the platform ensures that no opportunity is missed, engaging leads and customers at optimal times to enhance conversion rates. Enhanced Customer Journeys: Beyond initial contact, Pipes.ai employs intelligent follow-up strategies to nurture leads through the sales funnel, fostering long-term customer relationships. Compliance and Accuracy: With built-in lead verification and adherence to regulations like the Do Not Call (DNC) list, Pipes.ai maintains high standards of compliance, ensuring outreach efforts are both effective and lawful. Seamless Integrations: The platform effortlessly integrates with existing CRM and marketing tools, providing a cohesive workflow that enhances operational efficiency. Pipes.ai not only enhances customer engagement but also streamlines operations by reducing unproductive interactions, allowing sales teams to focus on higher-value opportunities. The implementation of this Voice AI service has led to significant outcomes, including: Cost Efficiency: Achieving up to 70% lower costs with greater savings potential as call volumes scale. Increased Conversion Rates: Realizing a 10-15% increase in conversion rates overall, despite a 30% reduction in calls, thereby improving conversion while maximizing efficiency. Reduced Opt-Out Rates: Experiencing a 30-40% reduction in opt-out rates, directly improving customer engagement. Pipes.ai optimizes every interaction, focusing on the full customer journey to achieve remarkable efficiency at scale without compromising the customer experience. This holistic approach enables businesses to automate customer interactions and optimize lead conversions, overcoming challenges like slow follow-ups, high operational costs, and repetitive tasks—freeing up resources for more impactful, value-driven work through innovation and scalable AI solutions.
 Empower your team with Pipes.ai's AI-driven platform to transform lead conversion and customer retention, ensuring that every interaction is timely, personalized, and effective. **Average Rating:** 4.9/5.0 **Total Reviews:** 31 #### How Do G2 Users Rate Pipes.ai? - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10) - **Personalization:** 9.5/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.1/10 (Category avg: 8.8/10) - **Information Locater:** 9.4/10 (Category avg: 8.7/10) #### Who Is the Company Behind Pipes.ai? - **Seller:** [Pipes.ai](https://www.g2.com/sellers/pipes-ai) - **Company Website:** pipes.ai - **Year Founded:** 2018 - **HQ Location:** Austin, Texas - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e34607a9226611f8651e96b0c1d7bdbe589318a833f754305e8569f5d4b5eb25&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18928405%2F&secure%5Burl_type%5D=linkedin_company_website) 10 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising - **Company Size:** 50% Small, 31% Medium #### What Do G2 Reviewers Say About Pipes.ai? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **exceptional customer support** of Pipes.ai, highlighting responsiveness and problem-solving at every step. - Users value the **automation capabilities** of Pipes.ai, significantly enhancing lead management and operational efficiency. - Users value the **efficiency** of Pipes.ai, finding it reliable and effective for fast lead generation and engagement. - Users value the **fast lead capture and automation features** of Pipes.ai, significantly enhancing their sales process efficiency. - Users value the **exceptional customer support** from Pipes.ai, enhancing their experience and problem-solving capabilities significantly. ##### Cons - Users face **functionality issues** with Pipes.ai's API, affecting essential information extraction and operational tracking. - Users find the **inadequate activity tracking** hampers their ability to monitor operations and automate KPIs efficiently. - Users find the **lack of guidance** in extracting information from Pipes.ai limits their ability to automate KPI tracking. - Users find the **missing features** of Pipes.ai impede effective tracking and automation of cross-platform KPIs. - Users note the **poor UI design** of Pipes.ai, expressing a need for a more engaging and advanced dashboard experience. #### What Are Recent G2 Reviews of Pipes.ai? **["Efficient Automation with Stellar Support"](https://www.g2.com/survey_responses/pipes-ai-review-11852777)** **Rating:** 4.0/5.0 stars _— Morgan M._ [Read full review](https://www.g2.com/survey_responses/pipes-ai-review-11852777) **["Amazing platform and team!"](https://www.g2.com/survey_responses/pipes-ai-review-13172493)** **Rating:** 4.5/5.0 stars _— Ashley S._ [Read full review](https://www.g2.com/survey_responses/pipes-ai-review-13172493) #### What Are G2 Users Discussing About Pipes.ai? - [What is Pipes.ai used for?](https://www.g2.com/discussions/what-is-pipes-ai-used-for) ### [Uptics](https://www.g2.com/products/uptics/reviews) Meet Uptics. Your new secret weapon to dominate outbound sales, book 3x more meetings and close more deals with ease. Uptics is an easy to use, sales software that helps you automate all the manual, boring sales stuff so you can focus on things that matter - taking care of customers and closing sales. The software is an all-in-one sales automation platform for remote and inside sales teams to easily launch outbound campaigns, nurture inbound leads, pack your deal pipeline, and drive top-line revenue. **Average Rating:** 4.4/5.0 **Total Reviews:** 60 #### How Do G2 Users Rate Uptics? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10) - **Personalization:** 8.3/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.3/10 (Category avg: 8.8/10) - **Information Locater:** 10.0/10 (Category avg: 8.7/10) #### Who Is the Company Behind Uptics? - **Seller:** [Uptics](https://www.g2.com/sellers/uptics) - **Year Founded:** 2021 - **HQ Location:** Minneapolis, MN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=39d84392db4150c47876af03015a614b529e077b7bd1df5ed1f78b15b64b7fc6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fuptics&secure%5Burl_type%5D=linkedin_company_website) 6 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Founder - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 92% Small, 3% Medium #### What Do G2 Reviewers Say About Uptics? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **great features** of Uptics, noting successful implementations and positive experiences. ##### Cons - Users report **poor customer support** from Uptics, with delayed responses and unresolved issues creating frustration. - Users find the **unintuitive interface** of Uptics frustrating, leading to significant challenges in navigation and setup. - Users express frustration with **call issues** in Uptics, reporting delays and inadequate support for new users. - Users find the **complexity of the setup process** overwhelming, leading to frustration and delays in support response. - Users experience **frustrating data deletion issues** , with insufficient support and a lack of robustness in the platform. #### What Are Recent G2 Reviews of Uptics? **["Hyper focused on email outreach"](https://www.g2.com/survey_responses/uptics-review-7924111)** **Rating:** 4.5/5.0 stars _— Daniel V._ [Read full review](https://www.g2.com/survey_responses/uptics-review-7924111) **["Effortless Sales Automation"](https://www.g2.com/survey_responses/uptics-review-6967076)** **Rating:** 4.5/5.0 stars _— Sumit P._ [Read full review](https://www.g2.com/survey_responses/uptics-review-6967076) #### What Are G2 Users Discussing About Uptics? - [What is Uptics used for?](https://www.g2.com/discussions/what-is-uptics-used-for) ### [Ringy (formerly iSales)](https://www.g2.com/products/ringy-formerly-isales/reviews) The CRM built on what matters most – communication! Conversations drive sales. Ringy handles them for you. Turn calls into customers with an automated sales team in your back pocket. Ringy is a complete CRM designed to support your team, enhance performance, and bridge the gap between lead nurture and deal closure. With Ringy, growing businesses get state-of-the-art CRM features at a competitive price. **Average Rating:** 4.6/5.0 **Total Reviews:** 54 #### How Do G2 Users Rate Ringy (formerly iSales)? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Personalization:** 9.2/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.8/10 (Category avg: 8.8/10) - **Information Locater:** 9.2/10 (Category avg: 8.7/10) #### Who Is the Company Behind Ringy (formerly iSales)? - **Seller:** [Kovacs Systems](https://www.g2.com/sellers/kovacs-systems) - **Year Founded:** 2013 - **HQ Location:** Denver, CO - **Twitter:** @RingyCRM 94 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c29f65f98311d412d095c13a99de488225e4d5808ec69f520743372789169081&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fringycrm%2F&secure%5Burl_type%5D=linkedin_company_website) 13 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Insurance - **Company Size:** 53% Small, 26% Large #### What Do G2 Reviewers Say About Ringy (formerly iSales)? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Ringy, finding navigation and lead management simple and visually appealing. - Users find the **easy navigation** of Ringy helpful for managing leads effectively, enhanced by visually pleasing color coordination. - Users praise the **easy navigation and visual appeal** in managing leads with Ringy, enhancing their experience. - Users admire the **ease of navigation in lead management** , enhanced by visually appealing color coordination. - Users find the **navigation ease** of Ringy intuitive and visually pleasing, making lead management effortless. ##### Cons - Users find Ringy **expensive** , struggling to see how their spending translates to actual usage like minutes and texts. #### What Are Recent G2 Reviews of Ringy (formerly iSales)? **["Ringing with Ringy"](https://www.g2.com/survey_responses/ringy-formerly-isales-review-11098977)** **Rating:** 4.5/5.0 stars _— Verified User in Insurance_ [Read full review](https://www.g2.com/survey_responses/ringy-formerly-isales-review-11098977) **["GREATEST CRM!!"](https://www.g2.com/survey_responses/ringy-formerly-isales-review-4357198)** **Rating:** 5.0/5.0 stars _— Jon S._ [Read full review](https://www.g2.com/survey_responses/ringy-formerly-isales-review-4357198) #### What Are G2 Users Discussing About Ringy (formerly iSales)? - [What is Ringy (formerly iSales) used for?](https://www.g2.com/discussions/what-is-ringy-formerly-isales-used-for) ### [Gryphon ONE](https://www.g2.com/products/gryphon-one/reviews) Gryphon AI’s vision is to accelerate revenue growth by maximizing the yield of enterprise outreach, anchored in the principle of “Growth through Governance – Contact Compliance without Compromise”. Gryphon AI provides a transparent governance layer that unlocks untapped market potential with 100% audit readiness. This strategy operationalizes contact governance and real‑time TCPA, DNC, and TSR compliance across Legal, Marketing, and Collections, as well as regulated industries including Financial Services, Insurance, Healthcare, and Retail. By optimizing reach and enabling real-time auditing, Gryphon AI increases velocity across voice, SMS, and AI-driven channels while eliminating the over-suppression of compliant customers. Powered by distinctive capabilities, a strategic partner ecosystem, and 25 years of expertise, this framework forms the foundation of the Gryphon ONE platform and turns compliance into a durable competitive advantage. Learn more at www.gryphon.ai. Revenue Growth – ​As organizations struggle to meet the imposing demands associated with compliant outreach, they find their contactable universe dwindling exponentially. One of the key contributors to this reduction is the over-suppression of reachable contacts. With over 25 years of experience, Gryphon AI fully understands the breadth of an organization’s contact compliance demands and has helped over 200 enterprise organizations mitigate risk while broadening their marketable reach. ​​ Customer Experience – Gryphon AI's best-in-class AI solution delivers real-time intelligence to support business-specific objectives throughout every interaction. Gryphon AI engages in every customer interaction, providing actionable insights, real-time enablement, and valuable KPIs detailing the overall success of every interaction, delivering a personalized experience, improved agent performance, and increased customer satisfaction and loyalty.​​ Risk Mitigation – ​Gryphon AI has been a trusted advisor protecting enterprise companies from TCPA and other all-channel Do Not Contact violations through an automated, platform-based approach to contact compliance for nearly a quarter of a century. Our real-time platform accounts for all regulatory lists, constantly changing contact compliance data, and timebound restrictions while honoring opt-out requests and applying proprietary existing business relationship and consent data, with a comprehensive audit trail of those activities. **Average Rating:** 4.2/5.0 **Total Reviews:** 405 #### How Do G2 Users Rate Gryphon ONE? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Personalization:** 7.7/10 (Category avg: 8.8/10) - **Record Prospect Data:** 7.9/10 (Category avg: 8.8/10) - **Information Locater:** 7.4/10 (Category avg: 8.7/10) #### Who Is the Company Behind Gryphon ONE? - **Seller:** [Gryphon AI](https://www.g2.com/sellers/gryphon-ai) - **Company Website:** gryphon.ai - **Year Founded:** 1999 - **HQ Location:** Boston, MA - **Twitter:** @GryphonNetworks 4,059 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0f1527eb66047c574a5f377af09df66b8cf38a0fc324fcec7529807ca0dac70c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18373%2F&secure%5Burl_type%5D=linkedin_company_website) 133 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Agent, Sales Representative - **Top Industries:** Security and Investigations, Financial Services - **Company Size:** 78% Large, 12% Medium #### What Do G2 Reviewers Say About Gryphon ONE? _AI-generated summary from verified user reviews_ ##### Pros - Users enjoy the **peace of mind** from Gryphon ONE's effective call-blocking features during restrictions and holidays. - Users find the **ease of use** of Gryphon ONE enhances their workflow and simplifies compliance management effortlessly. - Users appreciate the **user-friendly interface** of Gryphon ONE, noting its straightforwardness and logical design for efficient use. - Users value the **accuracy** of Gryphon ONE, ensuring compliance and enhancing peace of mind during out-dial restrictions. - Users appreciate the **simple and reliable compliance management** of Gryphon ONE, enhancing efficiency and confidence in regulations. ##### Cons - Users highlight **call issues** with Gryphon ONE, noting clunky reports and lack of features like speakerphone. - Users note that **customization can be complex** , leading to implementation challenges and unexpected costs during budgeting. - Users face **dialer issues** including no speakerphone option and lack of effective training for optimal use. - Users struggle with the **difficult setup** of Gryphon ONE, finding implementation and training to be challenging and unclear. - Users note the **high yearly costs** of Gryphon ONE, making budgeting and implementation more challenging than anticipated. #### What Are Recent G2 Reviews of Gryphon ONE? **["Gryphon ONE Helps Us Stay Confidently Compliant"](https://www.g2.com/survey_responses/gryphon-one-review-11645382)** **Rating:** 4.5/5.0 stars _— Venu M._ [Read full review](https://www.g2.com/survey_responses/gryphon-one-review-11645382) **["Implementing Call Blocking with Gryphon: A True Game Changer"](https://www.g2.com/survey_responses/gryphon-one-review-11415223)** **Rating:** 5.0/5.0 stars _— Kim L._ [Read full review](https://www.g2.com/survey_responses/gryphon-one-review-11415223) #### What Are G2 Users Discussing About Gryphon ONE? - [What is Gryphon.ai used for?](https://www.g2.com/discussions/what-is-gryphon-ai-used-for) - [What does Gryphon Networks do?](https://www.g2.com/discussions/what-does-gryphon-networks-do) - [#N/A](https://www.g2.com/discussions/gryphon-ai-n-a) - [Is Gryphon Networks free?](https://www.g2.com/discussions/is-gryphon-networks-free) - [https://www.google.com/search?q=gryphon+networks+software+features](https://www.g2.com/discussions/https-www-google-com-search-q-gryphon-networks-software-features) ### [Voiptime Cloud](https://www.g2.com/products/voiptime-cloud/reviews) Voiptime Contact Center is a cloud-based call center solution, helping medium businesses and enterprises to process client requests across all communication channels (voice, webchat, email, chatbot), and manage all call center operations in one powerful platform. Increase the productivity of your team and watch your business grow! **Average Rating:** 4.9/5.0 **Total Reviews:** 14 #### How Do G2 Users Rate Voiptime Cloud? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Personalization:** 8.3/10 (Category avg: 8.8/10) - **Record Prospect Data:** 10.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Voiptime Cloud? - **Seller:** [Voiptime Cloud](https://www.g2.com/sellers/voiptime-cloud) - **Year Founded:** 2010 - **HQ Location:** Denver, US - **Twitter:** @Voiptimecloud 52 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=910a2389154a5a0aff28419068a91b7d833cd869c541320d291ff7701f584fd5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoiptimecloud%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising - **Company Size:** 71% Small, 29% Medium #### What Are Recent G2 Reviews of Voiptime Cloud? **["The contact center solution that meets the expectations"](https://www.g2.com/survey_responses/voiptime-cloud-review-9686453)** **Rating:** 5.0/5.0 stars _— Kateryna K._ [Read full review](https://www.g2.com/survey_responses/voiptime-cloud-review-9686453) **["Good call center solution"](https://www.g2.com/survey_responses/voiptime-cloud-review-4776493)** **Rating:** 5.0/5.0 stars _— Peter O._ [Read full review](https://www.g2.com/survey_responses/voiptime-cloud-review-4776493) #### What Are G2 Users Discussing About Voiptime Cloud? - [What is Voiptime Cloud used for?](https://www.g2.com/discussions/what-is-voiptime-cloud-used-for) ### [Toky](https://www.g2.com/products/toky/reviews) Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With an ample set of features including Call recordings, Voicemails, SMS, Speech to Text, and very affordable rates, be sure that your business’ communications needs will be taken care of. **Average Rating:** 3.7/5.0 **Total Reviews:** 31 #### How Do G2 Users Rate Toky? - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.2/10) - **Personalization:** 6.3/10 (Category avg: 8.8/10) - **Record Prospect Data:** 6.9/10 (Category avg: 8.8/10) - **Information Locater:** 6.5/10 (Category avg: 8.7/10) #### Who Is the Company Behind Toky? - **Seller:** [Toky](https://www.g2.com/sellers/toky) - **Year Founded:** 2014 - **HQ Location:** Palo Alto, CA - **Twitter:** @TokyApp 941 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=61427a1e0df455b3d7eac4b0ec70047272900c38c4c767b5527e5d8a3ab31ffb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftoky%2F&secure%5Burl_type%5D=linkedin_company_website) 4 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 72% Small, 25% Medium #### What Are Recent G2 Reviews of Toky? **["Toky and its Performance"](https://www.g2.com/survey_responses/toky-review-6869032)** **Rating:** 4.0/5.0 stars _— Moses Oniel D._ [Read full review](https://www.g2.com/survey_responses/toky-review-6869032) **["Easy for all to use"](https://www.g2.com/survey_responses/toky-review-7964416)** **Rating:** 4.0/5.0 stars _— Emily C._ [Read full review](https://www.g2.com/survey_responses/toky-review-7964416) #### What Are G2 Users Discussing About Toky? - [What is the use of Toky?](https://www.g2.com/discussions/what-is-the-use-of-toky) - [What is Toky app?](https://www.g2.com/discussions/what-is-toky-app) - [How does Toky work?](https://www.g2.com/discussions/how-does-toky-work) - [‹ Prev‹ Prev](/categories/outbound-call-tracking/small-business?order=g2_score&page=4#product-list) - [1](/categories/outbound-call-tracking/small-business?order=g2_score#product-list) - [2](/categories/outbound-call-tracking/small-business?order=g2_score&page=2#product-list) - [3](/categories/outbound-call-tracking/small-business?order=g2_score&page=3#product-list) - [4](/categories/outbound-call-tracking/small-business?order=g2_score&page=4#product-list) - 5 - Next ›Next › Spotlight Categories [Robotic Process Automation (RPA) Software](https://www.g2.com/categories/robotic-process-automation-rpa) [Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms) [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt) [Password Managers Software](https://www.g2.com/categories/password-managers) [Session Replay Software](https://www.g2.com/categories/session-replay) Similar Categories - [AI Sales Roleplay Tools](/categories/ai-sales-roleplay-tools) - [Conversation Intelligence](/categories/conversation-intelligence) - [Digital Sales Room](/categories/digital-sales-room) - [Email Tracking](/categories/email-tracking) - [Lead-to-Account Matching and Routing](/categories/lead-to-account-matching-and-routing) - [Sales Coaching](/categories/sales-coaching) - [Sales Enablement](/categories/sales-enablement) - [Sales Engagement](/categories/sales-engagement) - [Salesforce CRM Document Generation](/categories/salesforce-crm-document-generation) - [Sales Performance Management](/categories/sales-performance-management) - [Sales Planning](/categories/sales-planning) - [Sales Training and Onboarding](/categories/sales-training-and-onboarding) [Browse Outbound Call Tracking Themes](/categories/outbound-call-tracking/themes) ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung") JJ Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung) Updated Products classified in the overall Outbound Call Tracking category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Outbound Call Tracking to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Outbound Call Tracking category. In addition to qualifying for inclusion in the Outbound Call Tracking Software category, to qualify for inclusion in the Small Business Outbound Call Tracking Software category, a product must have at least 10 reviews left by a reviewer from a small business. Show More * * * ## How Do You Choose the Right Outbound Call Tracking Software? ### What You Should Know About Outbound Call Tracking Software ### What is Outbound Call Tracking Software? Outbound call tracking software provides sales teams with a unified platform to place outbound calls and manage leads. Outbound call tracking software allows users to place calls directly from their desktop rather than using a mobile phone which allows them to spend less time dialing and more time focusing on selling. Many outbound call tracking software also offers tools for call recording, call analytics, and provides a full call transcription so users are enabled to easily identify important parts of a conversation. Key Benefits of Outbound Call Tracking Software - Provides a seamless platform to call and keep track of leads - Offers call analytics to users so they are able to identify key selling points in a conversation - Saves time by eliminating the need to manually input contact information - Helps remind sales teams to follow up on leads that are lingering in the call log ### Why Use Outbound Call Tracking Software? Outbound call tracking software is used as a way to minimize many of the manual tasks that are generally associated with calling and keeping track of leads. When a call is made with outbound call tracking software, the contact information is stored and the call is automatically logged with both the date and time of the call. In addition, outbound call tracking software provides analytics and call transcriptions that prove to be extremely useful for salespeople to go back and reference at a later time after a call is completed. While it may be very difficult to keep notes while users are having an active conversation with their lead, call transcriptions automatically record and transcribe an entire conversation. This allows users to go over the entire conversation and identify key information. **Sales coaching —** A major benefit of using outbound call tracking software is the ability to record outbound calls. Recording outbound calls allows users to review and assess whether or not certain tactics are working or if they need to switch up their call strategy. Honing in on which call tactics are the most effective help sales teams have more call recipients being receptive and willing to listen to sales calls. **Lead tracking —** When users reach out to a lead with outbound call tracking software, the software automatically marks that the lead has been reached out to. This provides the user with a visual reminder of whether or not they reached out to a lead. Outbound call tracking software also marks the number of times a lead was contacted which indicates if a lead is particularly unresponsive and not worth a sales representative’s time. ### Who Uses Outbound Call Tracking Software? Outbound call tracking software is most often used by various job functions that need to manage leads and engage with customers on a daily basis. **Sales teams —** Perhaps the most common use case for outbound call tracking software are the enterprise sales teams. Enterprise sales teams are constantly tracking down leads, and searching for key points in a conversation that may help contribute to a final sale. As such, they are able to leverage the many benefits of the call transcription and lead tracking features in outbound call tracking software. **Call centers —** Employees in the field of telemarketing and other outbound call centers utilize many of the quick dialing systems that are found in an outbound call tracking software. Outbound call tracking software queues up a long list of leads that can continuously make calls immediately when one is finished. This way users do not have to waste time dialing and are enabled to spend more of their time speaking to clients, customers, and other prospects. ### Outbound Call Tracking Software Features Outbound call tracking software has a variety of features to record, transcribe, and analyze calls. These features allow users to focus on prospecting leads as well as take care of current customers. **Tracking numbers —** Some outbound call tracking software provides users with tracking numbers that can be used with area codes from anywhere in the world. For example, if a midwest sales representative is reaching out to a lead on the east coast, then the call will appear to the receiver denoting that the sales representative is local and with an east coast zip code. This provides a higher success rate with calls being received as people will feel more comfortable answering a phone call from someone in the same area code. **Outbound call reports —** Outbound call tracking software provides users with reports that allow them to track the overall rate of response from outbound calls. This feature can help users track their performance. **Peak hours —** Peak hours features of outbound call tracking software use analytics to determine what the peak hours are to place outbound calls. This feature drills analytics down to different time zones and will alert the user which peak hours are for each lead. Understanding what times are the most effective for outbound calling will result in higher answer rates. **Call recording —** Call recording features allow users to analyze past conversations with leads and prospects. This helps users identify any common pain points and improve overall call strategy. **Call notifications —** Call notification features provide users with various notifications regarding missed and upcoming calls. If a user missed a call and never reached back out to a lead, then the software will remind and notify the user. Similarly, if a user has an upcoming call scheduled, then the software will notify the user ahead of time to prepare for the call. **Call logging —** Call logging features automatically logs the date, time, duration, and outcome of a call. This helps users identify how long it has been since they have connected with the prospect, and whether or not the prospect answered or stayed on the phone for a long time. Automatic call logging means users do not have to remember to log the call as well which saves them from tedious manual work. Other Features of Outbound Call Tracking Software: [Automated Emails Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/automated-emails), [Click-to-Call Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/click-to-call), [Daily Summary Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/daily-summary), [Sorts Prospects Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/sorts-prospects) ### Potential Issues with Outbound Call Tracking Software **Excessive contact information —** Often, businesses already have a contact information software in place such as a customer relationship management (CRM) software. When businesses install a CRM alongside an outbound call tracking software, it may often lead to mismatched contact information where one software lists a different contact number than the other. This can lead to confusion and eventually require the user to hunt down the correct information, hence wasting time. **Lack of customer trust —** Outbound call tracking software has the capability of making calls with an area code that appears close to the customer who is receiving the call. When the customer discovers that the call is not actually being made from the same area, it may deter them from continuing a conversation. ### Software and Services Related to Outbound Call Tracking Software Outbound call tracking software can be integrated with a variety of software that helps users manage all information pertaining to leads. Having a central location to manage lead contact information, as well as relevant notes on the customer account provides a more efficient and effective strategy for managing customer information. **Customer relationship management (CRM) software —** One of the most tedious tasks for sales representatives is manually inputting calls into a [CRM software](https://www.g2.com/categories/crm). When users integrate a CRM with outbound call tracking software, the call tracking software automatically records the date, time, and place of the call so users are able to spend their time on other tasks. Additionally, CRM is usually a business’s central location for storing customer data. With customer data easily available, users can make more informed calls and quickly fetch contact information. **A/B testing software —** Another popular integration for outbound call tracking software is [A/B testing software](https://www.g2.com/categories/a-b-testing). A/B testing software allows teams to test and measure the success of various conversation types with callers. By testing a few conversation tactics and styles, callers can hone in on which sales tactics are working and which are not.