# Pipes.ai Reviews **Vendor:** Pipes.ai **Category:** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) **Average Rating:** 4.9/5.0 **Total Reviews:** 31 ## About Pipes.ai Pipes.ai helps businesses turn leads into real conversations—fast. Our AI-driven platform automates outbound calls and SMS, ensuring potential customers connect with your team at the right time. Whether you're looking to boost conversions, reduce lead waste, or improve customer retention, Pipes.ai keeps engagement running 24/7 with intelligent automation and real-time insights.
 Key Features: AI-Driven Calls and SMS: Pipes.ai utilizes advanced AI to automate inbound phone calls and text messages, delivering personalized content that resonates with each lead, with a warm transfer to your sales team. Continuous Engagement: Operating around the clock, the platform ensures that no opportunity is missed, engaging leads and customers at optimal times to enhance conversion rates. Enhanced Customer Journeys: Beyond initial contact, Pipes.ai employs intelligent follow-up strategies to nurture leads through the sales funnel, fostering long-term customer relationships. Compliance and Accuracy: With built-in lead verification and adherence to regulations like the Do Not Call (DNC) list, Pipes.ai maintains high standards of compliance, ensuring outreach efforts are both effective and lawful. Seamless Integrations: The platform effortlessly integrates with existing CRM and marketing tools, providing a cohesive workflow that enhances operational efficiency. Pipes.ai not only enhances customer engagement but also streamlines operations by reducing unproductive interactions, allowing sales teams to focus on higher-value opportunities. The implementation of this Voice AI service has led to significant outcomes, including: Cost Efficiency: Achieving up to 70% lower costs with greater savings potential as call volumes scale. Increased Conversion Rates: Realizing a 10-15% increase in conversion rates overall, despite a 30% reduction in calls, thereby improving conversion while maximizing efficiency. Reduced Opt-Out Rates: Experiencing a 30-40% reduction in opt-out rates, directly improving customer engagement. Pipes.ai optimizes every interaction, focusing on the full customer journey to achieve remarkable efficiency at scale without compromising the customer experience. This holistic approach enables businesses to automate customer interactions and optimize lead conversions, overcoming challenges like slow follow-ups, high operational costs, and repetitive tasks—freeing up resources for more impactful, value-driven work through innovation and scalable AI solutions.
 Empower your team with Pipes.ai's AI-driven platform to transform lead conversion and customer retention, ensuring that every interaction is timely, personalized, and effective. ## Pipes.ai Pros & Cons **What users like:** - Users praise the **exceptional customer support** of Pipes.ai, highlighting responsiveness and effective problem-solving throughout their experience. (3 reviews) - Users value the **speed and efficiency of automations** in Pipes.ai, significantly enhancing lead management and engagement. (2 reviews) - Users praise the **efficiency** of Pipes.ai, noting its reliability in accelerating lead generation and engagement. (2 reviews) - Users appreciate the **efficient automations** and **responsive customer support** of Pipes.ai, enhancing their lead engagement significantly. (2 reviews) - Users value the **exceptional customer support** from Pipes.ai, enhancing their experience and productivity throughout the process. (2 reviews) - Users value the **efficient lead generation** capabilities of Pipes.ai, enhancing customer engagement and response times significantly. (2 reviews) - Time-saving (2 reviews) - Customizability (1 reviews) - Users find Pipes.ai to be **user-friendly and essential** for daily operations, enhancing lead generation and support. (1 reviews) - Users commend the **extremely user-friendly** interface of Pipes.ai, making integration and daily operations seamless and efficient. (1 reviews) **What users dislike:** - Users face **functionality issues** with Pipes.ai, particularly in extracting crucial data for effective KPI tracking. (1 reviews) - Users find the **inadequate activity tracking** limits their ability to oversee operations and monitor KPIs effectively. (1 reviews) - Users find a **lack of guidance** in using Pipes.ai, making it difficult to track essential metrics effectively. (1 reviews) - Users find the **missing features** in Pipes.ai impede effective tracking and automation of important metrics. (1 reviews) - Users note the **poor UI design** of Pipes.ai, expressing a desire for a more engaging and insightful dashboard. (1 reviews) - Users find that Pipes.ai is not very useful, often encountering **sales issues** that don't address their main concerns. (1 reviews) ## Pipes.ai Reviews ### 1. Efficient Automation with Stellar Support **Rating:** 4.0/5.0 stars **Reviewed by:** Morgan M. **Reviewed Date:** October 23, 2025 **What do you like best about Pipes.ai?** I appreciate how Pipes.ai facilitates speed to lead and automations which are vital for my team's operations. The setup process was smooth and impressively quick, accommodating custom tech updates for our specific use case in less than two weeks. Pipes.ai excels in helping us capture warm leads and re-engage with aged ones, improving our ability to connect with buyers across different verticals for cross-selling and down-selling. I love how it brings more high-value, high-intent conversations to our buyers, enhancing our lead funnel management. A/B testing capabilities are simple and lean. One standout aspect is the exceptional customer support, especially from Rich Amaro, who has been incredibly responsive and adept at solving complex problems, adding immense value to our overall experience! **What do you dislike about Pipes.ai?** The API is lacking in extracting information out of the system, which is an important feature for automating cross-platform KPIs. There is no easy way to see how many leads were dialed in a day, which hampers daily tracking and oversight of operations. **What problems is Pipes.ai solving and how is that benefiting you?** I use Pipes.ai to capture and re-engage leads, facilitating high-value buyer conversations with speed and automation. ### 2. Great Platform and Amazing Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sagi G. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Pipes.ai?** We've been using Pipes.ai for our moving company lead generation and it's been a fantastic experience. The system works exactly as we need — it's reliable, efficient, and has helped us connect with leads much faster and more effectively. The customer support team is also excellent — always responsive, professional, and ready to help with anything we need. Pipes.ai has definitely become a key part of our sales process, and we highly recommend it to any business looking to improve their lead engagement. **What do you dislike about Pipes.ai?** One thing that could be improved is the UI, which feels a bit dull. We would also love to see a more advanced dashboard with better insights and statistics. **What problems is Pipes.ai solving and how is that benefiting you?** Pipes.ai is helping us solve the problem of slow and inconsistent lead follow-up. Before using it, reaching out to new leads quickly was a major challenge, and we were losing potential customers. Now, with Pipes.ai automating and managing the outreach process, we are able to engage with leads instantly, which has significantly improved our contact rate and conversion rate. It also saves our team a lot of manual work, allowing us to focus more on closing deals rather than chasing leads. ### 3. Marketing Optimization Meets Smart Tech **Rating:** 5.0/5.0 stars **Reviewed by:** Desiree W. | CMO, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Pipes.ai?** As a marketer, problem-solving is at the heart of everything I do. So when a client came to me with an opportunity to improve a system they were already using—Pipes.ai—I leaned all the way in. I approached the platform with fresh eyes and a data-driven mindset. Pipes.ai’s combination of SMS, IVR, and AI-powered voice calls gave me exactly the tools I needed to A/B test everything from gendered AI voices to human vs. bot interactions. I didn’t just test once—I analyzed historical performance, layered in new business goals, and fine-tuned the system repeatedly until we uncovered key performance insights that shaped our next moves. The real standout, though, was the support. From onboarding to troubleshooting, the team at Pipes was responsive, thoughtful, and genuinely invested in helping me succeed. Even though the system had been in use before I got involved, they ensured I was up to speed fast enough to start optimizing right away. 10/10 – I’m glad they exist, and I’m excited to roll out Pipes.ai for more clients moving forward. (And hey—if you're already using Pipes and want to use it smarter to grow your business, reach out. I'd love to help.) **What do you dislike about Pipes.ai?** Honestly, nothing notable. No friction, no fluff—just a great experience. **What problems is Pipes.ai solving and how is that benefiting you?** Pipes.ai is helping me transform how leads are engaged and qualified—faster, smarter, and at scale. As someone who takes a deeply analytical approach to marketing, I needed a system that would allow me to test, iterate, and optimize messaging across channels. Pipes.ai gave me that and more. The ability to run A/B tests on voice type, message content, and even the timing of contact has provided invaluable insights. It's not just automation for automation’s sake—it’s purposeful, data-backed outreach that helps convert more leads and fine-tune strategy in real time. For me and my clients, that means better conversion rates, stronger engagement, and clearer direction on what works and what doesn’t. It’s a system that makes experimentation easy and meaningful—and that’s a huge win. ### 4. Not the most useful tool for running an agency, i could use another tools out there **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Pipes.ai?** I like that it good for begineer agency owners that don't have sales experince and closing **What do you dislike about Pipes.ai?** Is not the very useful tool out there, and doesn't solve my main issues. It's more of trying to act as a sales person, meanwhile i already have the sales skills. **What problems is Pipes.ai solving and how is that benefiting you?** The lead validation feature ### 5. The Best Way to Contact Leads! **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed E. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Pipes.ai?** Pipes has opened up a new revenue stream for us. The team is incredibly supportive, and the software is extremely user-friendly. Integration was quick, and it's now an essential part of our daily operations. **What do you dislike about Pipes.ai?** We are pleased to report that we have experienced little to no issues with Pipes. Anything that we had trouble with the team was quick to send support. **What problems is Pipes.ai solving and how is that benefiting you?** Pipes has been solving various problems for us, from collecting accounts receivable to offering special promotions to our customers. The most significant impact has been the improvement in our collection on accounts receivable, which increased from 18% to 60%. ### 6. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Dave Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Pipes.ai?** We have been a long time user of Pipes, going on 5 years. Communication with the team is great and reliable. It's user friendly and quick to pull data. I would highly recommend this product to anyone in the lead gen or marketing space. It makes integration easy with various campaigns and setting it up was pretty simple. We use this everyday and rely heavily on it. **What do you dislike about Pipes.ai?** We haven't really encountered anything we don't like about it. Their staff is very helpful when we have questions. **What problems is Pipes.ai solving and how is that benefiting you?** Lead validation and performance tracking. ### 7. Great Product and incredible support **Rating:** 5.0/5.0 stars **Reviewed by:** Kermit E. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Pipes.ai?** getting to customer within seconds after getting the lead. in addition to that working with their team made the implementation a very easy one. Jose is a tremendous asset to the team. . **What do you dislike about Pipes.ai?** nothing so far, all is working perfectly **What problems is Pipes.ai solving and how is that benefiting you?** qick response to new leads and follow ups. ### 8. Enhanced Automation and Exceptional Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Colby S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Pipes.ai?** Pipes has enabled our company to swiftly initiate SMS campaigns and establish seamless integrations with other essential software. This has significantly enhanced our automation capabilities, saving us valuable time that would have otherwise been spent on manual message distribution to our customer base. **What do you dislike about Pipes.ai?** Pipes.ai's user interface may present a slight learning curve, but the company excels in providing outstanding customer support. Their support team is exceptional and readily available for assistance via phone calls, Slack chats, or email conversations. **What problems is Pipes.ai solving and how is that benefiting you?** Pipes has been our secret weapon in revolutionizing how we engage with our customers. With its automation prowess, we've taken our customer communications to new heights through SMS, ensuring that valuable content and messages reach our customers who might have otherwise missed out. ### 9. Was Skeptical, Boy Was I wrong! **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Pipes.ai?** Keep in mind I own a call center. Pipes has allowed me to drop my headcount so far by about 45% and INCREASE my production. The best part about the software if how easy it is to use and more importantly how fast these guys get back to you if you have any type of question. **What do you dislike about Pipes.ai?** Don't dislike anything about it yet. Will keep looking for something though. **What problems is Pipes.ai solving and how is that benefiting you?** My biggest issue in the past 12 years has been the human factor. Call Agents miss work, get burnt out reaching customers, or just don't feel like working some times. Pipes eliminates that headache. Pipes just does its thing and never complains. ### 10. Outstanding support **Rating:** 4.5/5.0 stars **Reviewed by:** Kimberly H. | Senior Corporate Safety Specialist, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Pipes.ai?** Their customer support service is fantastic and readily available via phone calls, emails or slack conversations. By employing automation we save a lot of time that would have been spent manually delivering messages to our clients. **What do you dislike about Pipes.ai?** The cost per lead for processing leads in Pipes can negatively impact the profit margins. **What problems is Pipes.ai solving and how is that benefiting you?** We have been able to be more adaptive in our testing of various messaging strategies thanks to their response to our ads and identification of possible pain areas. It has given our brand's strategy new directions. ### 11. SMS Solution That Actually Makes Sense **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2022 **What do you like best about Pipes.ai?** I like the easiness and comprehensiveness of creating campaigns, A/B testing, setting up goals, exporting reports, and automation in the system. The most amazing part is that the team at Pipes was more than willing to be flexible for our exact use cases and they were even proactive in helping us understand and set up the necessary protocols with our complex proprietary process in the system. The best part of Pipes is not only the software that runs the campaigns but the people that are behind it. **What do you dislike about Pipes.ai?** None at the moment. The team at Pipes is incredibly open to feedback and feature requests, so there are a ton of new helpful features that were implemented into the system that supported our team to be more efficient. The customer success team is extremely invested in listening to your pain points and they can usually solve your issues a lot quicker than I have experienced with other vendors in the industry. **What problems is Pipes.ai solving and how is that benefiting you?** Pipes is solving our remarketing and reactivation strategies to lift our conversion rates for our brand. It's exciting to see leads flow through the process, how they are responding to our campaigns, and identifying potential pain points. It's allowed us to be more agile in trying out different messaging and opened our brand's path to new strategies. ### 12. Game Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** tim k. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2023 **What do you like best about Pipes.ai?** Pipes helped us create tons of capacity for our sales reps. Our leads are being contacted 9 times! We love it! **What do you dislike about Pipes.ai?** Product is great. More types of reporting in the future would be helpful. **What problems is Pipes.ai solving and how is that benefiting you?** Mining leads and warm transfers ### 13. Amazing Autodialer/Lead Quality Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Rob N. | Senior Manager, Local Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2022 **What do you like best about Pipes.ai?** Pipes is an amazing Autodialer solution. I love that I get to manage it directly and that the platform is so user friendly. The Pipes team are amazing to work with as well. They are very supportive and willing help with new features and integrations. **What do you dislike about Pipes.ai?** So far there is nothing that I truly dislike about the platform. They are constantly building features and updating reports to make the tool even more user friendly and insightful than it is already. **Recommendations to others considering Pipes.ai:** Use them and tell them what you need to make your business and sales funnel better. They are a great team to partner with. **What problems is Pipes.ai solving and how is that benefiting you?** Getting to leads fast is essential to any outbound sales team. Pipes gives us the ability to reach leads quickly, while at the same time checking for quality. It is a huge time and money saver. ### 14. Simple and Effective Technology **Rating:** 5.0/5.0 stars **Reviewed by:** Peter V. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about Pipes.ai?** I am in control of my system with Pipes. I can review the disposition of any lead I send to Pipes in real-time. The support is also amazing. The team at Pipes set up a slack channel and responds in real time. Truly remarkable! **What do you dislike about Pipes.ai?** I don't have anything negative to say at this point. The system could be slightly better at identifying errors when you create a flow, but that is such a minor issue that it isn't something I was even concerned with for more than 30 seconds. The very rapid support makes up for anything that you wish was designed ever so slightly different. **What problems is Pipes.ai solving and how is that benefiting you?** Pipes is solving speed to contact consumers that are interested in purchasing insurance. ### 15. Awesome service, great people to collaborate with **Rating:** 5.0/5.0 stars **Reviewed by:** Chloe T. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Pipes.ai?** Pipes is helping us validate all of our data so we don't get stuck with any garbage leads. It's amazing I wish we'd done it sooner! **What do you dislike about Pipes.ai?** Nothing yet! These guys are awesome and I haven't found any flaws in the system. **Recommendations to others considering Pipes.ai:** I think customer service is equally important as the product itself and that is one of my favorite parts about working with Pipes. They're always there for you if you have a question and don't make you feel stupid if you're not sure what they're talking about at times. **What problems is Pipes.ai solving and how is that benefiting you?** They are helping us save money by checking leads that flow into us real time. If we've received the lead or the data looks to be corrupt, they'll reject it on our behalf and we avoid a bad quality lead. ### 16. Pipes.ai great product to maximize marketing spend **Rating:** 5.0/5.0 stars **Reviewed by:** David L. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Pipes.ai?** The team is always supportive, we use the product for several campaigns across marketing and product. The product puts the power of remarketing in our teams hands. **What do you dislike about Pipes.ai?** Everyone on my team loves the product and team that supports us. **Recommendations to others considering Pipes.ai:** Will save money vs. competitors and provide better flexibility and support. **What problems is Pipes.ai solving and how is that benefiting you?** Two primary use cases is remarketing and customer engagement. The product allows us to pick up incremental sales from our current marketing spend reducing our costs. It also allows us to notify our customers of upcoming changes in the product as well as alerts and reminders. ### 17. Great Product and Amazing Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2022 **What do you like best about Pipes.ai?** tons of features and amazing videos that help you explore and learn the program, from basics to advanced features. their support level is superb, always available, always helping with prompt replies! **What do you dislike about Pipes.ai?** there's nothing not to like about it ... **What problems is Pipes.ai solving and how is that benefiting you?** Auto texting and calling to customers! ### 18. Excellent Platform!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Jimmy M. | VP, Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Pipes.ai?** The support and results we have seen from pipes has been extraordinary, we love working with Drew and Garrett! **What do you dislike about Pipes.ai?** Nothing, Pipes is a well rounded, client centric platform. **What problems is Pipes.ai solving and how is that benefiting you?** Pipes has helped us to substantially grow our call business over the last year. ### 19. Pipes.ai - Essential Tool Kit **Rating:** 5.0/5.0 stars **Reviewed by:** Jake H. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2022 **What do you like best about Pipes.ai?** I love the simplicity and intuitiveness of the software. It's also self-serve, which means I can update it myself without a developer. Support is top-notch as well. **What do you dislike about Pipes.ai?** Not much to dislike here. If you are doing anything with phone data, this is a must-have tool. **What problems is Pipes.ai solving and how is that benefiting you?** Pipes has streamlined data validation, SMS outreach and connecting leads to buyers ### 20. Functional, adaptable and invaluable! **Rating:** 5.0/5.0 stars **Reviewed by:** Joel Bailey P. | Chief Procurement Officer and Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2021 **What do you like best about Pipes.ai?** The best thing about Pipes.ai is the adaptable model they stand by and the customer service provided. They are always willing to adjust to make sure the platform works in favor of everyone involved. Drew is really on top of it and always chcking in to make sure we are getting the most out of Pipes.ai **What do you dislike about Pipes.ai?** Nothing. I mean depending on the traffic source , the cost per lead to process leads in pipes can dig into your margins but as i mentioned, the team at Pipes is flexible and honest. They genuinely want the service to work for you and your margins. **Recommendations to others considering Pipes.ai:** Communicate with your account manager and they will show you the path to successs. **What problems is Pipes.ai solving and how is that benefiting you?** Lower the cost of overhead, automation, testing pipe flows, i mean there are serious benefits to a service that works while you sleep. ### 21. Great tool to connect with leads **Rating:** 5.0/5.0 stars **Reviewed by:** Teobaldo V. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2021 **What do you like best about Pipes.ai?** It's so easy to use. You can set up campaigns in just a few minutes and increase your contact and conversion rate immediately. Pipes offers useful insights and accurate data that help you identify opportunities to improve your campaigns. Everything in the system is fast and easy and the support is awesome. Whenever I had an issue or a question, I got a solution to my situation in a very short time. **What do you dislike about Pipes.ai?** Nothing at the moment. Pipes is an awesome tool. **What problems is Pipes.ai solving and how is that benefiting you?** Pipes is the solution to quickly convert leads into sales. ### 22. Great Platform Amazing People **Rating:** 5.0/5.0 stars **Reviewed by:** Greg S. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2021 **What do you like best about Pipes.ai?** I've been doing business with Pipes.AI for exactly one year now and they are the best at what they do. Shifting to a self-driven AI solution platform for our calls and SMS campaigns has made my life 100x easier. Drew (the owner) and Garrett are extremely helpful, responsive, and available at almost any time. Much applause to their customer service ethic! Setting up the flows and creating a custom IVR for our transfer campaign was very straight-forward (and actually fun), especially for those who are visual learners like myself. I even recently started my re-marketing SMS campaign for Auto-Insurance using the features Pipes offers and after Drew explained the setup, there was little to almost no learning curve with managing the flows in the Pipes dashboard, to create a successful campaign. This service is great and I look forward to a successful 2021, working with them! **What do you dislike about Pipes.ai?** There really isn't anything I dislike. It's a pleasure to work with Drew and Garrett, and learn from them. The platform is extremely easy to use and learn. There's even tutorial videos on specific sections. And if at any point you feel overwhelmed with the platform's flows, setup, etc. Reach out to Drew and you'll get clarity in no time. **What problems is Pipes.ai solving and how is that benefiting you?** Previous problems I've worked with Pipes on was increasing engagement rate/activity on the SMS campaign, link issues, and getting the campaign to grow in terms of revenue and profit. All which have been quickly resolved thanks to Drew and Garrett! When these problems have been solved, I've learned more each time about SMS traffic, compliance, and how to create a better user experience for saving money on auto insurance! ### 23. Positive Review for Pipes.ai **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2021 **What do you like best about Pipes.ai?** Pipes.ai has changed our business for the positive! **What do you dislike about Pipes.ai?** I do not have any dislikes about Pipes.ai **Recommendations to others considering Pipes.ai:** Highly Recommended!!!! **What problems is Pipes.ai solving and how is that benefiting you?** The Lead to Call Automation and the ability to follow up on leads without having to dial manually. We have an 81% connection rate on our lead to call automation. It is EXTREMELY user friendly and has video tutorials if and when needed.This is the second business i have worked for that used Pipes.ai and it has only been extremely beneficial. The support team is very responsive & has a very quick turn around time. ### 24. Pipes.ai is an amazing platform with even better people driving it **Rating:** 5.0/5.0 stars **Reviewed by:** Rob G. | Partner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2021 **What do you like best about Pipes.ai?** Ease of use. It's a self serve platform. Very intuitive with great support from the Pipes team. Drew is one of the owners of the company. He's available to me at all hours of every day. Being relatively new to lead gen, he's taught me a lot and introduced me to great companies we're now doing new business with. They've got a complete video training program that allows anyone to come up to speed and maximize their usage on the platform very quickly. **What do you dislike about Pipes.ai?** There really isn't a downside. No minimums or mothly commitments are required when using Pipes. If you need help, the team will be there for you. **Recommendations to others considering Pipes.ai:** Get to know Drew. He'll help you make more money. **What problems is Pipes.ai solving and how is that benefiting you?** Calls at scale through automation. Compliance is excellent. The product does what they say it does and they're constantly working to make it better. Our ROI's are outstanding from Pipes and I would highly recommend them to anyone looking to grow their revenue and profit. ### 25. Easy to use, cost effective, great tool all around. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2021 **What do you like best about Pipes.ai?** The simplicity. You can set up a campaign using this tool in minutes. The reporting is straightforward and easily customizable to suit your needs and ensure you're effectively optimizing your campaigns/lead avenues. The dialing patterns are tried and true, and the upfront validation features come in handy (email verification, blacklist alliance, Jornaya validation etc). **What do you dislike about Pipes.ai?** Nothing comes to mind. The goal of this tool is simple, engage your leads in a cost effective way and know what data sources/points are driving the most revenue. This system accomplishes that hands down and at a very competitive rate. **Recommendations to others considering Pipes.ai:** If you're looking for a cheap and very effective way to reengage leads, look to this platform to solve that problem for you. You'll be surprised at how effective it can be. **What problems is Pipes.ai solving and how is that benefiting you?** This system allows us to really get the most revenue out of our lead buys by reengaging leads further down the line. I'm constantly surprised at the additional revenue we are able to bring in by utilizing this system. ### 26. Pipes-ai Is A No Brainer ! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2021 **What do you like best about Pipes.ai?** Pipes.ai technology is extremely intuitive and easy to set up, in fact, I was able to setup my account and go live within 30 minutes and make my first sale on day one! For any small to medium size business that's looking for a smart, affordable, automated and highly effective customer engagement platform for CALLING, TEXTING and RE-MARKETING to new or existing leads then look no further because Pipes.ai is your answer. Bottomline, businesses want to optimize their marketing investments by getting the highest rate of return for every marketing dollar spent and Pipes.ai was purposefully designed and built for this reason. Additionally, Pipe.ai customer support is world class. Essentially, Pipes.ai management believes that having a great support team to help you on your marketing journey is as important as the technology itself, frankly, this really sets this company apart. Needless to say, I'm a huge Pipe.ai fan :) **What do you dislike about Pipes.ai?** I can honestly say there is no downside to the Pipes.ia platform or it's customer support. It's an awesome solution that doesn't require a long term financial commitment; you pay as you go ! **Recommendations to others considering Pipes.ai:** If you're actively looking for what Pipes.ai has to offer then you should try it immediately - there is no obligation and you will not be disappointed - I'm sure. **What problems is Pipes.ai solving and how is that benefiting you?** Pipes.ai is ensuring that I maximize my marketing investments and overall profitability by helping me efficiently engage with a new lead as well as re-market to existing leads intelligently. ### 27. Turning outbound dials into INBOUND CONNECTED CALLS for pennies! **Rating:** 5.0/5.0 stars **Reviewed by:** Ken C. | SVP, Business Development and Consumer Sales, Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2021 **What do you like best about Pipes.ai?** There are several. "Set it and forget it." The ease of use of the system. It works! We are seeing over an 80% Engagement Rate from our customers. **What do you dislike about Pipes.ai?** There are no downsides. The only thing that Pipes.AI is limited to is, well, your imagination. **Recommendations to others considering Pipes.ai:** Seldom do you mind a great product that is supported by a super team that wants to exceed your needs every step of the way. **What problems is Pipes.ai solving and how is that benefiting you?** No longer call avoidance from sales agent. As well, the messaging is EXACTLY the same on the SMS, as well as, outbound dialing. COST SAVINGS! ### 28. Pipes is the best platform for high volume marketing campaigns! **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph L. | Director Of Affiliate Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2021 **What do you like best about Pipes.ai?** I receive great daily technical support and data analysis from Garrett, along with very insightful marketing guidance from a highly successful veteran of the industry (Drew). The user interface is intuitive and allows for fast and easy customization. I've put millions of leads through 10+ similar products through the last ten years, and Pipes is hands-down the best choice for maintainig efficient deliverability on mass-volume campaigns. **What do you dislike about Pipes.ai?** No complaints so far! Pipes has fair pricing and is great to work with. **What problems is Pipes.ai solving and how is that benefiting you?** Pipes allowed me to scale up where other similar platforms couldn;t. ### 29. Incredible Marketing Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Blair J. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2021 **What do you like best about Pipes.ai?** The ROI we've realized from using Pipes. **What do you dislike about Pipes.ai?** I don't have any complaints. Pipes rocks **Recommendations to others considering Pipes.ai:** Pipes is a great platform to leverage for improving lead and customer engagement. I highly recommend it. **What problems is Pipes.ai solving and how is that benefiting you?** We've been able to reduce our customer acquisition cost significantly and improve agent productivity by using Pipes. The reporting is great, it's easy to setup new campaigns and make changes to campaigns on the fly, and the customer support Pipes has provided has been phenomenal. ### 30. Great experience, great results **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan L. | Senior Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2021 **What do you like best about Pipes.ai?** The functionality is great and constantly expanding to improve results for our business. **What do you dislike about Pipes.ai?** Nothing. They do an amazing job all around. **What problems is Pipes.ai solving and how is that benefiting you?** Better ability to connect with our in-house leads to fulfill their demand. ### 31. Awesome Product, Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** David Q. | Partner **Reviewed Date:** April 27, 2021 **What do you like best about Pipes.ai?** Easy to use product, useful features and highly responsive team. **What do you dislike about Pipes.ai?** Some of call scheduling is non-transparent. **What problems is Pipes.ai solving and how is that benefiting you?** Automated outbound lead generation for monetization with reduced costs. ## Pipes.ai Discussions - [What is Pipes.ai used for?](https://www.g2.com/discussions/what-is-pipes-ai-used-for) - [View Pipes.ai pricing details and edition comparison](https://www.g2.com/products/pipes-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+18%3A41%3A45+-0500&secure%5Bsession_id%5D=6fddd7a1-ee88-4098-820a-6db9e8aedef9&secure%5Btoken%5D=663d40b3a70d3f317d5c7e550853c5a5ab2f743c9ae73ac54c61c26fca8b5026&format=llm_user) ## Pipes.ai Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Contacts** - Personalization - Information Locater - Record Prospect Data **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Performance Analysis** - Coaching - Peformance Tracking **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Sales Analysis** - ROI Forecasting - Sales Forecasting **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Pipes.ai Alternatives - [Outreach](https://www.g2.com/products/outreach/reviews) - 4.3/5.0 (3,496 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,458 reviews) - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - 4.8/5.0 (852 reviews)