![Peter O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter O.")
PO

Peter O.

Services Sales Specialist

Small-Business (50 or fewer emp.)

6/1/2021

"Good call center solution"

5/5

What do you like best about Voiptime Cloud?

We've significantly reduced the number of call transfers thanks to their ACD with intelligent call routing. Customer don't like to wait in the queue for age or to talk about their problem endlessly. This software offers a customizable IVR that indentifies your customers and gives them personalized service. And last but not least, they have good call quality monitoring tools. Their scorecards allow our managers to assess the agent's work as precisely as possible. Review collected by and hosted on G2.com.

What do you dislike about Voiptime Cloud?

It works well. We haven't seen any cons. Review collected by and hosted on G2.com.

Recommendations to others considering Voiptime Cloud:

It is easy to implement and use Review collected by and hosted on G2.com.

What problems is Voiptime Cloud solving and how is that benefiting you?

We have optimized our call routing and made our customer support more effective. Review collected by and hosted on G2.com.

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See what 14 reviewers think of Voiptime Cloud

4.9 out of 5 · Verified reviews from real users

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