Top Free Help Desk Software - Page 16

Shared Inbox by Canary

Shared Inbox by Canary is a powerful, AI-powered communication hub designed for customer-facing teams. It brings together email, chatbot, and task management—so your support, sales, and operations teams can collaborate, respond faster, and stay on top of every conversation. Built by the makers of Canary Mail (trusted by 1M+ users), Shared Inbox by Canary helps you manage incoming emails with smart assignments, AI-suggested replies, and team-wide visibility. No more missed messages, duplicate responses, or scattered workflows. Key features: -Unified shared inbox for support, sales & ops - AI Chatbot that resolves queries automatically -Built-in team internal notes and task tracking -AI-suggested replies to save time -Cross-platform: Web, macOS, Windows, iOS -Team analytics for accountability & insights Whether you're a small team or scaling fast, Shared Inbox by Canary keeps your external communication organized—and your team in sync. Try for free today! Visit https://shorturl.at/enqPJ.

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Sqanit

Sqanit is a Munich-based software company founded in 2014 with the mission to increase customer satisfaction while reducing service costs. Through its platform, sqanit empowers end-users to solve minor problems themselves and enables service employees to support their customers faster and with greater confidence. A sophisticated ticketing system and an AR video call feature facilitate uncomplicated and effective communication between all involved parties. This allows even complex issues to be resolved remotely. The platform is accessed by simply scanning a QR code. There is no need to download or install an app. Therefore, support is available quickly and conveniently at any location, exactly when it is needed.

SupportLayer

SupportLayer is a cloud-based help desk software solution that helps customer support teams and IT helpdesks manage ticket queues, track service level agreements (SLAs), and control user access through role-based permissions. Designed for small and mid-sized organisations running B2B customer support or internal IT helpdesk operations, SupportLayer provides a single workspace for ticket management, SLA tracking, agent reporting, and customer communication. The platform supports both external customer-facing support teams and internal IT service desks, with workflows that accommodate requesters, front-line agents, senior support staff, and administrators within the same system. SupportLayer operates on a per-agent pricing model and includes the full feature set on every account, without separating functionality across plan tiers. Tickets can be submitted by customers via email-to-ticket intake or directly through the portal, and agents manage all communication in-thread from a centralised dashboard. Key features of SupportLayer include: - SLA management with pause and resume logic - first-response deadlines are set by urgency level, and the SLA clock pauses automatically when a ticket moves to "on hold" or "with client" status, resuming when the ticket returns to an active state - Role-based access control - four role types (end user, support agent, service manager, administrator) each with distinct permissions for ticket management, escalations, and workspace settings - Embeddable live chat widget - a JavaScript snippet that can be added to any website to allow visitors to start a conversation, with agents responding from the portal - SLA compliance reporting - built-in reporting covering compliance rate, average first response time, ticket volume by day, and agent workload, without requiring a separate analytics tool - Multi-factor authentication enforcement - administrators can set MFA policy at the organisation level, requiring all users to enrol in two-factor authentication before accessing the workspace - Business hours SLA - deadlines can be calculated against configured working hours and timezone, excluding weekends and non-working hours from SLA calculations - REST API and SDK - a documented REST API with PHP SDK allows integration with external tools and custom workflows SupportLayer is hosted and accessed through a web browser, with no self-hosting or installation required. Each organisation operates in a fully isolated workspace with tenant-level data separation. The platform supports multiple organisations per user account, allowing agents or administrators to belong to and switch between several workspaces. Pricing starts with the first agent seat free, with additional seats billed at a flat per-agent rate. Administrators and end users are unlimited and free on all accounts.

Sympoq

AI-driven help desk software with support ticketing system, knowledge base, and live chat features. It's delivered as a cloud solution that agile teams and startups use to provide and automate customer support. Sympoq transforms customer support from using separate email inboxes to a robust support system that promotes process consistency and keeps customers informed on their issues and requests. It be used as a back-end email support ticketing software or as a front-end, full featured customer support system with shared inboxes, multiple inbound channels, intuitive interface, and self-service capabilities.

Tikit.Info

Tikit.Info is a comprehensive customer service help desk and ticket system for internal and external tickets that provides an effective platform for tracking and resolving issues and tasks quickly and effectively. Invite team members and customers to identify, organize, collaborate and resolve issues faster.

Tonzio

Tonzio is a Windows-first endpoint operations platform with built-in network visibility. It gives internal IT teams and managed service providers one workspace for understanding device health, user context, and network experience across Windows-heavy environments. The Tonzio agent automatically inventories Windows devices, hardware components, installed applications, Windows updates, connected monitors, startup items, and active-user context. Dashboards and device drill-downs help operators identify performance pressure, hardware and lifecycle concerns, security and configuration posture, application-control issues, and other exceptions that need attention. On-demand and scheduled diagnostics support investigation without separating device information from the operational history around it. Network visibility is measured from the endpoint side, where users actually experience problems. Tonzio tracks gateway and internet latency, jitter, packet loss, bandwidth, recurring degradation, and network health over time. Dedicated network sentinels can extend coverage to important sites without requiring a full endpoint deployment at every monitored location. This endpoint-plus-network context helps teams investigate whether a reported slowdown begins with the device, the local connection, or the wider internet path. Tonzio also connects monitoring to practical workflows. Events, notifications, helpdesk tickets, reporting, asset and warranty context, application controls, API access, and webhooks keep operational data useful beyond a dashboard. Flexible pairing codes, account tokens, and pre-linked installers make Windows rollout straightforward for small and mid-sized teams. Tonzio is best suited to Windows-heavy SMB and mid-market IT teams that value operational clarity, faster deployment, and combined endpoint and network context. It is cloud-hosted, begins at $29 per month for 10 active devices and one active user, and includes a 30-day free trial.

TxContact

Telenetix’s TxContact is an Omni-channel Contact Center Platform specifically designed and developed to enable Enterprises to engage with their customers seamlessly, track customer interactions over multiple channels by logging every interaction over every channel on a common CRM or a database, and implementing a workflow to streamline a transaction from start to end by assigning tasks to relevant support teams based on pre-defined business rules.

Upservice

Upservice is a cloud-based help desk platform for customer support and internal service teams. It brings requests from email, website forms, WhatsApp, Telegram, phone support, and connected systems into one shared workspace. Teams can create and manage tickets, assign owners, set priorities and statuses, track SLA deadlines, use response templates, route requests, add internal notes, attach files, and review the full communication history. Built-in reports help managers monitor workloads, response times, overdue tickets, customer satisfaction, and resolution performance. Upservice also includes an AI assistant for drafting replies, summarizing information, translating messages, and supporting everyday service operations.

Xupport | AI Helpdesk Software

Xupport is a helpdesk for teams of any size. Live chat, email and a public form each open the same numbered ticket in one shared inbox, with status, assignee, tags, snooze, merge, SLA and CSAT. Publish a Markdown help center, optionally on your own hostname. The AI assistant answers only from your published articles; if they don't cover the question, a person takes over. Slack on Growth and Scale. Public API and signed webhooks on every plan. Priced per workspace, not per seat. 5-day trial.

ZynTrail

ZynTrail is customer service software for small and mid-sized support teams: a help desk and contact centre in one product. Email, phone calls, Facebook Messenger, Instagram, WhatsApp Business and the chat on your website arrive as tickets in one queue. Each customer has one history with every call, email and message in order, so whoever answers sees what was said before. ZynTrail has its own cloud phone system with a softphone in the browser. Every inbound call opens a ticket, missed calls included, and answered calls keep their recording. ZynTrail includes an AI assistant (Pro and Enterprise plans). It drafts replies in the customer's language from your knowledge base and a description of your company, and can also read documents an agent picks for a draft. It works in three modes: it suggests a reply, sends after an agent approves, or answers on its own during the hours you set, for example on the website chat at night. It covers email, website chat, Messenger, Instagram and WhatsApp. The AI provider (OpenAI or Google Gemini) comes with the plan, so there is no separate account or API key, and a monthly usage limit keeps the cost fixed. Every reply written by the assistant is marked as such. The product also covers reply deadlines (SLA) by priority, departments and routing, a knowledge base, shift planning and work time with automatic assignment to people on shift, satisfaction surveys, reports with Excel export, a customer portal, and webhooks for shops, forms, Zapier, Make and n8n. Pricing is per team, not per agent: Start €35 a month for up to 3 people, Business €75 for up to 10, Pro €149 for up to 25 (excl. VAT). Enterprise with telephony on request. Onboarding and setup are free on every plan, and support from our team is unlimited from Business up. Hosted in the EU. Interface in English, Bulgarian and Russian. 30-day free trial and a live demo without sign-up.