# Ellevo Next Reviews
**Vendor:** Ellevo  
**Category:** [Service Desk Software](https://www.g2.com/categories/service-desk)
## About Ellevo Next
Ellevo Next é uma plataforma desenvolvida para apoiar a gestão de Centros de Serviços Compartilhados (CSC). A solução permite estruturar processos, acompanhar indicadores de desempenho, organizar fluxos operacionais e melhorar a governança das áreas compartilhadas da empresa.






- [View Ellevo Next pricing details and edition comparison](https://www.g2.com/products/ellevo-next/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+10%3A22%3A43+-0500&secure%5Bsession_id%5D=58ddf664-b057-4de6-ab45-1d7d225cbe8e&secure%5Btoken%5D=588ead16560ec92d5e293e58434df6b1b656bd7ac809f050d9db726e07b4452f&format=llm_user)

## Ellevo Next Features
**Incident Management**
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration

**Reporting**
- Dashboards
- Time Tracking
- Surveys

**Access & Usability**
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access

**Agentic AI - Service Desk**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

## Top Ellevo Next Alternatives
  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,700 reviews)
  - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,284 reviews)
  - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,105 reviews)