![Samuel H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samuel H.")
SH

Samuel H.

Director of Technology

Mid-Market (51-1000 emp.)

4/14/2026

"Simple, Reliable Ticketing with Outstanding Support and Great Value"

5/5

What do you like best about Genuity?

Simplicity in managing Tickets, Inventory, and outstanding customer support.

We have reached out to Genuity multiple times with suggestions, and they have listened and even implemented one of the suggestions.

The price, for what you get, is by far the best on the market.

We've never seen one single issue with their service being down. They are constantly up and perform well.

We also really like their GUI. It's clean, easy for us to use, and incredibly simple for teachers and staff to submit tickets.

The integration with our district Chromebooks and MacBooks was super simple. Review collected by and hosted on G2.com.

What do you dislike about Genuity?

Honestly, we haven’t come across anything that really stands out as something to dislike. Review collected by and hosted on G2.com.

What problems is Genuity solving and how is that benefiting you?

When I first took over this position, Director of Technology, the previous person had a rather large Google Sheet with "tickets" on it.

A teacher or staff member would access the shared Sheet and put their trouble on it. Incredibly inefficient.

Genuity has automated the process, allowing teachers to use the reporting tool or email, and a ticket is generated. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

See what 83 reviewers think of Genuity

4.7 out of 5 · Verified reviews from real users

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