# Experia Reviews
**Vendor:** INVENTO  
**Category:** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About Experia
Manage the digital customer care & communication between organizations and clients through digital channels (WhatsApp Business, Twitter, Web Chat, Email, instagram, google maps, google my business, linkedin, voice, messenger, facebook page, wechat, telegram) Rich interface for agents and supervisors with wide range of capabilities to optimize customer care and digital campaigns




## Experia Reviews
  ### 1. Easier customer service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 05, 2022

**What do you like best about Experia?**

Experia is a customer relations management software company. They provide a chatbot and integrate all social media platforms into one, making it easy for businesses to manage their customer relations. I especially like how Experia provides a chatbot. This allows businesses to take care of customer inquiries and complaints quickly and easily. Moreover, Experia's integration of all social media platforms into one makes it easy for businesses to keep track of their customer interactions across multiple channels. Experia's chatbot and social media integration are two big reasons why I recommend their services to businesses

**What do you dislike about Experia?**

after 24 hours of a conversation, it may close but Experia provides a template to begin a new conversation

**What problems is Experia solving and how is that benefiting you?**

moderating employees,24/7 service



- [View Experia pricing details and edition comparison](https://www.g2.com/products/experia/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+11%3A25%3A16+-0500&secure%5Bsession_id%5D=fa715fc6-95d4-44a9-ab3f-3cbd1c705984&secure%5Btoken%5D=f720ce58797d7c76e9bde135d572ca29365b09f211c3af2e2623bc2c20600526&format=llm_user)

## Experia Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Process**
- Mentions
- Tickets
- Macros

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Channels**
- Email
- Social
- Live Chat
- Phone
- Text

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Insight**
- Surveys
- Reporting
- Visitor Activity
- Help Desk

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

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