Help & Manual Reviews & Product Details

The capacity to swiftly and seamlessly combine document elements and repurpose content is very nice. Help & Manual is an affordable product that is simple for beginners. Review collected by and hosted on G2.com.

Some features are a little challenging to utilize. But when I did more research and used them, they got simpler. But some users may not be comfortable with this. Review collected by and hosted on G2.com.

The ability to reuse the material and recompose the document by merging the parts simply and quickly Review collected by and hosted on G2.com.

Some functions are a bit cumbersome and not very intuitive at first. Review collected by and hosted on G2.com.

Both reliable (crash-proof) and intuitive. I have been working in outline form since college and this program pulls together massive help file and documentation projects with ease. Being able to write it once and use a few compile directives to hid things that are not needed in say a PDF manual make publishing simple and fast.

Reliability is important to me because crashed programs are frustrating. I have never lost work in this product in 15 years. I can't recall locking it up or being stuck either. Confidence follows. Review collected by and hosted on G2.com.

Updates of the enhanced template skins that you customize can be tricky when the skin template is updated by the vendor later. I have a cheat-sheet for what I need to change to tweak those enhanced templates for my custom settings. But this is high-end user stuff and a minor inconvenience. Review collected by and hosted on G2.com.

This is an affordable product that does exactly what it says it will do: create a nice online help packager. If you don't want to deal with XML and other manual markup, you don't have to. Support is very responsive. Review collected by and hosted on G2.com.

It could handle styles better. In the occasional event where I have to paste text into a topic (instead of importing it), there isn't a "Paste as Plain Text" option - you have to paste it and then remove whatever styles it thinks the text has, or you have to paste into a text-only editor to be sure that no incorrect styles are coming over. Also, when you do apply a style, it doesn't work as smoothly as it does in a word processor. I mean, I know it's NOT a word processor, but there are some basic concepts to applying styles to text that don't hold up here. Review collected by and hosted on G2.com.

The ability to separate out your chapter and sub-chapters makes creating a large training guide very manageable. Review collected by and hosted on G2.com.

Formatting can be frustrating at times with images. Review collected by and hosted on G2.com.

I've been using H&M for over ten years now. It's a great product that is very easy to use. I like the variety of output formats they support, compiling help files is also quite fast. Working with the tool is generally quite straightforward and efficient.

Their support team is also quite helpful, and I've never evaluated another help authoring tool. Review collected by and hosted on G2.com.

There is hardly anything I don't like. But if I had to pick something, then it would be the lack of customization options for their HTML output. The product does offer some options to customize HTML output and they offer optional premium skins. The skins look a bit outdated however, and I haven't been able to customize the output exactly how I would like it (although it still looks good the way it is). Review collected by and hosted on G2.com.

People creating documentation must have a right balance between knowing all details and nuances about the product being documented and being able to create good-looking and consistent documentation. Help&Manual allows to have someone from our dev team creating and maintaining personalized and functional documentation in different formats, without the need to outsource this process. Review collected by and hosted on G2.com.

The editor seems not as feature full as single-focused tools, but that's easy explainable because the contents can then be presented in different outputs. Review collected by and hosted on G2.com.

From a single project, I can derive a printed manual, the online help for our software and publish a web manual for online use.

The ability to create multiple TOCs allows to easily create manuals for product families... Review collected by and hosted on G2.com.

Not a true WYSIWYG.

Table handling though improved, but still somehow cumbersome, unlike the MS office table handling.

I would love to have a broader "Repeat" functionality, e.g., when I formatted a certain text part, it would be useful if the same formatting could be repeated for another text part. Review collected by and hosted on G2.com.

The fact that we can author a central document, publish it into a windows .CHM file for inclusion with our application and a custom PDF template that we can post on our website. Review collected by and hosted on G2.com.

Some older versions of v7 seemed a bit unstable, but that is fixed in the latest versions and it's been reliable and very useful. Review collected by and hosted on G2.com.

The tool is user-friendly. It is just because my new organization is using the MadCap Flare I got to compare both the products and yes, Help & Manual wins my heart. The options to insert images and make them responsive to all the kinds of outputs are the best. Unlike, Flare it can open multiple projects in the same instance. The tools help is actually a big help whenever you are stuck. It produces tool utilization reports and gives a representation of the amount of contribution made by multiple users. Review collected by and hosted on G2.com.

The skin options for basic version are limited. The online outputs are not compatible with all the browsers and mobile OS. Review collected by and hosted on G2.com.