Best Guest Messaging Software - Page 5

Hello Hotel

Hello Hotel — The Modern Phone & Messaging System for Independent Hotels Hello Hotel is the modern phone, messaging, and email system for independent and boutique hotels. It replaces aging landlines, personal cell phones, and scattered messaging tools with one shared business number — and one inbox where every guest call, text, voicemail, and email lives in a single thread. Hotels connect their property management system — starting with Mews — and Hello Hotel automatically surfaces guest names, reservation details, room assignments, repeat-guest indicators, and live arrival/departure status on every conversation. Front desk teams get the context they need without flipping between systems, and guests get faster, more personal responses. Unlike legacy hotel phone systems that can't send texts, or generic messaging apps that don't know which guest is arriving today, Hello Hotel combines voice, SMS, and email in one shared workspace built specifically for independent and boutique hotels. Properties use Hello Hotel to replace aging landlines, consolidate fragmented communication tools, and give every guest the same quality of response no matter who's at the desk. Core Features - Unified inbox for voice, SMS, and email — calls, texts, voicemails, and emails for every guest in one thread your whole team shares - Live PMS context — guest profile, reservation, room number, stay status, and repeat-guest flags surface automatically on every conversation (Mews integration; more PMS partners in development) - Modern hotel phone system — multi-step team routing, IVR menus, custom greetings, voicemail transcription, spam call screening, and inbound call recording, all cloud-based - Phone number porting — bring your existing hotel numbers in so you don't have to republish to guests, OTAs, or signage - Hotel automations — pre-arrival, in-stay, and post-stay messaging triggered by reservation events, schedules, or guest tags, with branching, conditions, and delays - Marketing campaigns — bulk SMS sends through a dedicated messaging profile, kept separate from your service number to protect deliverability - Email channel — connect your Gmail, SMTP, or Resend account to send from your hotel's own address, with delivery tracking, suppression lists, and opt-out handling - Built-in 10DLC compliance — register your brand and messaging campaign right inside the app, no third-party carrier paperwork - AI voice and messaging agents (coming soon) — automate routine guest requests with configurable escalation to your team Integrations Hello Hotel integrates natively with Mews, with additional PMS partners in development. Connect Gmail (one-click OAuth), SMTP, or Resend to send email from your hotel's own address. Zapier and direct webhooks let you connect any system that can send or receive an HTTP request — CRMs, booking engines, Slack, custom scripts. Mews setup takes under 3 minutes: connect your account, and guest data flows immediately with no manual configuration required. Who It's For Hello Hotel is built for independent hotels, boutique properties, bed and breakfasts, motels, and small hotel groups — typically 10–100 rooms — especially properties ready to replace aging landline systems or consolidate fragmented phone, SMS, and email tools into one inbox. Pricing Plans start at $99/month per property on the Core tier, with Plus and Scale options for higher-volume properties. No per-room fees and no long-term contracts. Full pricing at hellohotel.co/pricing.

HeyConcierge

HeyConcierge is an AI concierge for independent hotels, resorts and villas. It answers guests on WhatsApp, Telegram and Instagram instantly, in whatever language they write in, day or night. It answers only from the hotel's own knowledge base (no invented prices or bookings), books services directly, and hands off to staff the moment a case stops being routine, with full conversation history attached. Proven on a real resort hotel: the bot handles 64.8% of guest dialogues without a human, across 4,723 conversations, freeing front-desk staff for the 35% that actually needs a person. Plans: Starter $99/mo, Growth $199/mo, Pro $399/mo.

heyteo

heyteo is an AI-powered WhatsApp concierge for restaurants, bars, clubs, event venues, and hotels. The virtual concierge answers guest inquiries 24/7 in multiple languages, handles reservation requests, turns missed calls into WhatsApp conversations (Call-to-Chat), runs opt-in outbound campaigns, and builds a guest CRM for each venue. heyteo integrates with existing reservation systems, is fully GDPR-compliant, and is delivered as a managed service, so venues need no technical setup or maintenance.

HiJiffy

HiJiffy is an AI-powered communications platform designed to help hotels increase direct bookings and improve customer care. HiJiffy solution centralizes, automates and measures all customer care activities for hotels by integrating cutting-edge technology in a simple, reliable and robust platform. This allows hoteliers to serve their guests better, faster and at a reasonable cost.

HolidayHero

Hopy Suite

HOSTARA

Hostara is a virtual co-host for short-term rental hosts. It answers guest messages instantly on WhatsApp, day and night, trained on your property, your rules and your tone of voice. It replies in 50+ languages, shares local recommendations guests actually use, checks in mid-stay and chases the five-star review after checkout. Anything sensitive is escalated straight to the host, so you stay in control. Flat pricing at £39.99 per property per month with a one-time £99 guided setup that includes printed QR cards and a full area guide. Built by Hostara Technologies Ltd, London.

HostReply

HostReply is a dedicated AI guest messaging platform for short-term rental hosts. It reads every inbound guest message, looks up the real data on your property, and drafts a helpful, accurate reply — or texts you via SMS when it needs your judgment. Built specifically for the short-term rental use case, HostReply optimizes for two things most AI tools get wrong: message accuracy and high-signal escalation. Message accuracy through tool-based lookups: every inbound message triggers live lookups against your property data, FAQs, reservation dates, and calendar availability. The AI does not guess at your Wi-Fi password or your check-in time — it reads them from the correct row of your data. When the tool cannot find an authoritative answer, it escalates. High-signal SMS escalation: SMS has a 98% open rate. When the AI is not confident enough to answer, it texts you a one-line summary. You reply in plain English and HostReply drafts the polished response automatically. Built for real operations: multi-platform inbox (Airbnb, Vrbo, Booking.com), team routing, auto-learning FAQs, per-property sandbox, conversation intelligence, review-response drafting, and integrations with Hospitable, Hostaway, Guesty, and OwnerRez. Pricing: $19 per property per month. Unlimited messages. All integrations included. 14-day free trial. No credit card required.

HotelTap

HotelTap is a hospitality software startup designed to enable employees, departments and managers in hotels to communicate better using cloud and mobile technologies.

Howazit

Collect customer feedback at relevant touchpoints, measure customer experience, including metrics like NPS, CSAT and CES, and then take smart actions based on collected feedback to improve customer experience and business performance. Collect inputs from consumers while perfectly balancing between top user experience and the need to have as much relevant data as possible. Howazit business logic engine enables advance customizations capabilities through the entire customer journey.

IDS Next for Hotels

Our products include FX Front Office Management FX POS FX GeM FX Guest Services FX Steward FX Housekeeping FX Sales & Catering FX Materials Management FX Finance FX Pulze FX Central Reservations System

Instant Tyme Text

Tyme Global can handle all text messaging traffic in your hotel by providing SMS operators for your text messaging.

Instio GEM

Improve the service delivery quality and the guest experience by enabling Instio’s touchless and paperless solutions

INTELITY

INTELITY: One View. Every Guest. Every System. INTELITY is the global leader in hospitality’s digital guest experience and staff management platform, trusted by boutique hotels, luxury resorts, casinos, and global brands in 60+ countries. As the “Official Guest Engagement and Staff Management Platform Provider” of Forbes Travel Guide, INTELITY empowers properties to deliver personalized service while streamlining operations through one fully integrated solution. Our platform combines mobile, in-room, and staff tools to elevate every stage of the guest journey. Guests enjoy mobile check-in and mobile key, digital dining, in-room controls, and messaging — all via branded mobile apps or smart-room tablets. This mobile-first approach delivers convenience for travelers while driving deeper engagement, higher spend, and stronger loyalty for hotels. On the operations side, INTELITY simplifies workflows and reduces inefficiencies. Features such as digital ticketing, automated work orders, device management, and real-time business intelligence enable staff to resolve requests faster, communicate seamlessly, and deliver consistently elevated service. With more than 150 certified integrations across PMS, POS, ticketing, and lock systems, INTELITY connects the fragmented hospitality tech stack into one cohesive ecosystem. Hotels maximize existing investments while adding a scalable digital layer that adapts to future guest expectations. Powered by over 15 years of industry innovation, INTELITY’s fifth-generation cloud platform, Platform R5, is built for speed, reliability, and flexibility. It simplifies system management for IT teams, reduces integration complexity, and lays the foundation for AI-driven personalization and insights. The challenge for hospitality leaders today is clear: deliver memorable guest experiences while improving efficiency. INTELITY solves both. By digitizing services, unifying systems, and empowering staff, our platform helps properties achieve world-class service at scale without compromise. For forward-thinking hotels, casinos, and residences looking to elevate service, unlock new revenue, and future-proof their operations, INTELITY is the trusted choice. Learn more at www.intelity.com

Average Rating: 3.5/5.0

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