Best Guest Messaging Software - Page 5
Guest messaging software allows hotel operators and employees to establish a personalized communication channel with individual guests for the purpose of notifications, instructions, or service. These tools ensure optimal guest experiences and staff workflows through timely messages and responses. Guest messaging platforms are used by hotel receptionists and concierge attendants to complement traditional phone systems, and relevant messages are relayed to hotel managers, housekeeping crews, and room service specialists as needed. Proper use of these tools among hotel staff and guests can eliminate or greatly reduce phone call volume, ensure guest complaints or requests are addressed in a timely manner, and generally help provide the best possible customer service.
Guest messaging platforms typically send messages through text (SMS) but in some cases may operate through email or another communication solution such as a mobile application. These tools may integrate with or offer features of video conferencing software, live chat software, or other two-way systems for enhanced interactions between guests and hotel employees. Guest messaging solutions may be offered as part of more comprehensive hotel management software platforms or integrate with an existing solution for a cohesive user experience. In some cases, guest messaging products will integrate with hotel reservations software and payment gateway software so guests can request to modify their reservation details without speaking to the front desk in person. Guest messaging platforms share features of and may integrate with proactive notification software or enterprise feedback management software to send guests timely notifications and satisfaction surveys, respectively.
To qualify for inclusion in the Guest Messaging category, a product must:
Featured Guest Messaging Software At A Glance
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INTELITY: One View. Every Guest. Every System. INTELITY is the global leader in hospitality’s digital guest experience and staff management platform, trusted by boutique hotels, luxury resorts, cas
- 100% Mid-Market
1,558 Twitter followers
- Overview
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LogicsWare Call Server Platform is a powerful solution for voice calls management, integration, billing, and control.
- Overview
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Unifies all digital guest communication a hotel needs in one beautiful and easy-to-use tool. Hotels that truly care about their guests use Loopon to provide outstanding service, which results in happy
5 Twitter followers
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LoungeUp is the all-in-one platform for guest relationship and hotel operations management, used by more than 3000 tourist accommodation providers. It aims to streamline and personalise the guest expe
1,517 Twitter followers
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LUCID Messenger is the first 2-way SMS solution for Hotels. All the features listed are Supported when LUCID Messenger is implemented along with LUCID PROMIS Hotel management Software (PMS)
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End-to-End Property Automation software for the Hospitality Industry: Smart Devices like Locks, Pre-programmed hardware, Installation, and Management Dashboard for IoT Devices such as Hospitality Sma
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MyStay provides a mobile website and smartphone app for better communication between hotels and guests.
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𝐍𝐞𝐱𝐭𝐆𝐞𝐧 𝐆𝐮𝐞𝐬𝐭 | 𝐑𝐞𝐝𝐞𝐟𝐢𝐧𝐢𝐧𝐠 𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐰𝐢𝐭𝐡 𝐂𝐨𝐧𝐭𝐚𝐜𝐭𝐥𝐞𝐬𝐬 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 NextGen Guest is a leading hospitality platform for contactless mobile check-ins, provides pre-arrival upsell services and person
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The mobile-first web app reimagines the guest experience. A combination of direct messaging, activity alerts, and engaging content, helps property managers dramatically improve the guest experience an
- Overview
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Optii provides housekeeping management software designed to streamline operations, maximize productivity and improve your bottom line.
66 Twitter followers
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Guest communications made simple with Otrum Digital Signage.
- Overview
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The leading guest engagement and revenue-driving platform for luxury hotels worldwide.
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Runnr.ai's Proactive Messaging solution automates guest communication throughout the entire guest journey, from booking to checkout. By integrating seamlessly with property management systems (PMS), i
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Ivy in an AI powered text messaging solution that texts you with guests -- from before they arrive at your hotel until they check out. Ivy can handle routine guest inquiries, offer personalized upsell
5,838 Twitter followers
- Overview
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A dirty room or malfunctioning electronics can turn an otherwise pleasant experience into an unhappy stay. Refine your guest service standards with real-time visibility using rGuest Service and stay o
3,271 Twitter followers
