Best Guest Messaging Software - Page 5

guestext

guestext is a two-way mobile connection between hotels and their guests, communications for a better guest experience

GuestGuru

GuestGuru is an AI-powered service that automates guest messaging for short-term rentals. It manages guest messages, responds to common inquiries, and alerts hosts to important issues. The AI learns over time, improving its responses and efficiency.

GuestJoy

GuestJoy is a guest communication tool which advanced technology enables hotels to guest engagement, increase up-selling revenue, and to collect online reviews faster. The GuestJoy solution is well designed and suitable for both independent and large hotel chains worldwide.

GuestLabs

GuestLabs is a comprehensive suite of AI-powered tools designed to streamline guest engagement for short-term rental hosts, property managers, and hotels. It seamlessly integrates with popular property management systems (PMS), automating guest messaging, check-in and check-out processes, task tracking, upselling, and guest review management.

GuestLume

GuestLume is an AI guest assistant for independent hotels. Guests scan a QR code in their room or open the chat on the hotel website to get instant answers about facilities, policies, opening hours and local information in their own language, with no app to install. The assistant detects the language each guest types and replies in it. It captures guest requests such as maintenance issues, housekeeping and amenity requests, and routes them to the front office, and it handles in-chat room service and F&B ordering with menu browsing. Hotels can promote restaurant, spa and experience offers inside conversations to increase revenue per stay. A staff dashboard lets teams track and complete requests, with escalation alerts for unanswered F&B orders. GuestLume runs alongside the hotel's existing PMS with no integration required, and each assistant carries the hotel's own name, branding and approved knowledge.

GuestService

GuestService is a standalone product for end-to-end guest engagement. You can take new orders and manage guest requests through the guest service online portals. By real-time, multi-language, and multi-platform, you can serve your guests in all areas such as kiosks and lobby. Satisfy your customers, increase customer loyalty as well as your revenues with a single product.

Hello Hotel

Hello Hotel — The Modern Phone & Messaging System for Independent Hotels Hello Hotel is the modern phone, messaging, and email system for independent and boutique hotels. It replaces aging landlines, personal cell phones, and scattered messaging tools with one shared business number — and one inbox where every guest call, text, voicemail, and email lives in a single thread. Hotels connect their property management system — starting with Mews — and Hello Hotel automatically surfaces guest names, reservation details, room assignments, repeat-guest indicators, and live arrival/departure status on every conversation. Front desk teams get the context they need without flipping between systems, and guests get faster, more personal responses. Unlike legacy hotel phone systems that can't send texts, or generic messaging apps that don't know which guest is arriving today, Hello Hotel combines voice, SMS, and email in one shared workspace built specifically for independent and boutique hotels. Properties use Hello Hotel to replace aging landlines, consolidate fragmented communication tools, and give every guest the same quality of response no matter who's at the desk. Core Features - Unified inbox for voice, SMS, and email — calls, texts, voicemails, and emails for every guest in one thread your whole team shares - Live PMS context — guest profile, reservation, room number, stay status, and repeat-guest flags surface automatically on every conversation (Mews integration; more PMS partners in development) - Modern hotel phone system — multi-step team routing, IVR menus, custom greetings, voicemail transcription, spam call screening, and inbound call recording, all cloud-based - Phone number porting — bring your existing hotel numbers in so you don't have to republish to guests, OTAs, or signage - Hotel automations — pre-arrival, in-stay, and post-stay messaging triggered by reservation events, schedules, or guest tags, with branching, conditions, and delays - Marketing campaigns — bulk SMS sends through a dedicated messaging profile, kept separate from your service number to protect deliverability - Email channel — connect your Gmail, SMTP, or Resend account to send from your hotel's own address, with delivery tracking, suppression lists, and opt-out handling - Built-in 10DLC compliance — register your brand and messaging campaign right inside the app, no third-party carrier paperwork - AI voice and messaging agents (coming soon) — automate routine guest requests with configurable escalation to your team Integrations Hello Hotel integrates natively with Mews, with additional PMS partners in development. Connect Gmail (one-click OAuth), SMTP, or Resend to send email from your hotel's own address. Zapier and direct webhooks let you connect any system that can send or receive an HTTP request — CRMs, booking engines, Slack, custom scripts. Mews setup takes under 3 minutes: connect your account, and guest data flows immediately with no manual configuration required. Who It's For Hello Hotel is built for independent hotels, boutique properties, bed and breakfasts, motels, and small hotel groups — typically 10–100 rooms — especially properties ready to replace aging landline systems or consolidate fragmented phone, SMS, and email tools into one inbox. Pricing Plans start at $99/month per property on the Core tier, with Plus and Scale options for higher-volume properties. No per-room fees and no long-term contracts. Full pricing at hellohotel.co/pricing.

heyteo

heyteo is an AI-powered WhatsApp concierge for restaurants, bars, clubs, event venues, and hotels. The virtual concierge answers guest inquiries 24/7 in multiple languages, handles reservation requests, turns missed calls into WhatsApp conversations (Call-to-Chat), runs opt-in outbound campaigns, and builds a guest CRM for each venue. heyteo integrates with existing reservation systems, is fully GDPR-compliant, and is delivered as a managed service, so venues need no technical setup or maintenance.

HiJiffy

HiJiffy is an AI-powered communications platform designed to help hotels increase direct bookings and improve customer care. HiJiffy solution centralizes, automates and measures all customer care activities for hotels by integrating cutting-edge technology in a simple, reliable and robust platform. This allows hoteliers to serve their guests better, faster and at a reasonable cost.

HolidayHero

HolidayHero is the AI platform that runs the whole stay — guest-facing and back-office — on whatever PMS you already use. AI agents handle guest messaging, check-in, upsells and operations from the first message to the post-stay review, so your team runs the stay instead of the software. Built for boutique hotels, hotel groups, holiday parks, vacation rentals, aparthotels and hostels. Trusted by independent hotels and groups across 23 countries. Operators get 40+ hours back per property per month — roughly €31,000 saved per property per year, measured against your own baseline. ONE PLATFORM, FIVE PILLARS 01 Frictionless Arrival — Check-in done before they arrive • Online check-in with passport/ID capture where local law requires — no queue, no manual entry at reception • Fully on your brand from the first message: your colours, tone and name, never a generic third-party app • Pre-arrival messaging with directions, parking, check-in details and local tips • Compliance quietly automatic: registration syncs to police, government or municipality (SES Hospedajes, Ross1000 and more) • You own your guest data from the first touch instead of renting it back from the OTA • Runs off your PMS booking sync; enriched guest data flows back into the PMS 02 The Guided Stay — The whole stay in one app • My Stay: a personal trip planner where guests map their days inside your branded guest app • Guidebooks and answers in-app, so repeat questions drop and the guest stays in your world • A live read on guest intent and timing — see the open moments in each guest's day and fill them • Automated touchpoints across chat, push, email, SMS, WhatsApp and the OTA inbox • The journey adapts to what each guest plans and when • Runs headless on any PMS — no rip-and-replace 03 Effortless Revenue — Upsells that post to the bill • The full catalogue: transfers, dining, experiences, room upgrades, late checkout and more, bookable in a tap • Offers personalised and timed to the guest's real plans and gaps — never a generic blast • Charges post straight to the folio through your PMS; one bill at checkout, reconciled automatically • Pay however suits: Apple Pay, Google Pay, card, or charged to the room • Commission splits itself between you and the supplier • Each request is routed to the right supplier or department to fulfil 04 AI Concierge — Every message, answered and actioned • Answers the same ten questions instantly, any hour, in the guest's language (100+ languages) • Grounded in your own content and guidebooks, with a self-improving loop • Your curated recommendations and partners — never generic filler • Speaks in your brand voice across WhatsApp, email, SMS, web and in-app, and hands off to a human the moment one is needed • Acts, not just replies: checks the PMS, books the table, moves the check-in, adds the upsell to the folio, sends the door code • Every question, plan, tap and purchase becomes first-party data you own 05 Operator's Cockpit — One pane for the property • One view of engagement: what guests read, skip, plan and buy • Suggestions, not just charts — where to change content, timing or pricing for more impact • Best and worst performers: your upsells and recommendations ranked by conversion • Surveys and review requests triggered at the right moment; happy stays become Google and Booking.com reviews • ROI made explicit: labour saved plus incremental revenue per guest • Guest engagement score, sentiment and commercial intent per guest ALSO INCLUDED • Smart lock integrations (door codes flow automatically) • Scheduled messaging and an AI unified inbox • Reputation management: multi-channel review overview (Booking.com, Expedia, Google) with sentiment-based review requests • Headless guest experience and API, plus an MCP server for AI workflows • Agent Studio to build and tune your own agents without engineers PMS-AGNOSTIC Runs beside Mews, Cloudbeds, Guesty, Smoobu, StayNTouch, Eviivo, RoomRaccoon, Clock PMS, Apaleo and 40+ more integrations. No platform switch. PRICING Transparent per-unit pricing from €6.50 per unit per month, published up front. No setup fees, cancel anytime. Turn on agents at your pace. TRUST GDPR with EU data residency, PCI DSS Level 1 payments, 99.9% uptime backed by SLA. Rated 4.6/5 on Hotel Tech Report.

Hopy Suite

HOSTARA

Hostara is a virtual co-host for short-term rental hosts. It answers guest messages instantly on WhatsApp, day and night, trained on your property, your rules and your tone of voice. It replies in 50+ languages, shares local recommendations guests actually use, checks in mid-stay and chases the five-star review after checkout. Anything sensitive is escalated straight to the host, so you stay in control. Flat pricing at £39.99 per property per month with a one-time £99 guided setup that includes printed QR cards and a full area guide. Built by Hostara Technologies Ltd, London.

Host Logic

Host Logic is a hospitality automation platform: AI team members for short-term rental hosts, apartment operators and small hotels. Laura, the AI receptionist, answers guests 24/7 by phone, chat, WhatsApp, e-mail and OTA messages in 26 languages. She uses the host's own property knowledge, sends check-in details automatically, and when something needs a human, she alerts the host with a ready-to-send answer. Marcus, the AI revenue manager, suggests daily prices based on local demand, events, competitors and the host's cost floor, so every night earns more - not just more occupancy. Sounds complicated to set up? It isn't. Tamara walks every host through it step by step: she connects the PMS or channel manager and turns existing house rules, check-in instructions and guides into knowledge Laura and Marcus use from day one. The local events portal (book.hostlogic.io) shows guests what is on in the city and lets them book directly with participating hosts - commission-free. Bookings can also start in AI assistants such as ChatGPT. Hosts stay in control: they decide what Laura may answer, approve sensitive replies, and see every conversation in one dashboard. Free online onboarding, 30 days free, cancel anytime.

HostReply

HostReply is a dedicated AI guest messaging platform for short-term rental hosts. It reads every inbound guest message, looks up the real data on your property, and drafts a helpful, accurate reply — or texts you via SMS when it needs your judgment. Built specifically for the short-term rental use case, HostReply optimizes for two things most AI tools get wrong: message accuracy and high-signal escalation. Message accuracy through tool-based lookups: every inbound message triggers live lookups against your property data, FAQs, reservation dates, and calendar availability. The AI does not guess at your Wi-Fi password or your check-in time — it reads them from the correct row of your data. When the tool cannot find an authoritative answer, it escalates. High-signal SMS escalation: SMS has a 98% open rate. When the AI is not confident enough to answer, it texts you a one-line summary. You reply in plain English and HostReply drafts the polished response automatically. Built for real operations: multi-platform inbox (Airbnb, Vrbo, Booking.com), team routing, auto-learning FAQs, per-property sandbox, conversation intelligence, review-response drafting, and integrations with Hospitable, Hostaway, Guesty, and OwnerRez. Pricing: $19 per property per month. Unlimited messages. All integrations included. 14-day free trial. No credit card required.

HotelTap

HotelTap is a hospitality software startup designed to enable employees, departments and managers in hotels to communicate better using cloud and mobile technologies.