![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Enterprise (\> 1000 emp.) 10/31/2018 "Great product to use and helps to resolve IT tickets faster" 5/5 What do you like best about SymphonyAI IT Service Management? One of the new things I like about SymphonyAI IT Service Management is its AI-powered automation and intelligent ticket management. The platform can automatically categorize incidents, route tickets to the right team, and provide suggested solutions, which helps reduce manual effort and speeds up issue resolution. I also appreciate the unified service portal and self-service options, which allow users to find solutions quickly without always raising a ticket. Another feature I like is the integration capability with other enterprise tools, which makes it easier to manage workflows across systems. The reporting dashboards and analytics also provide better visibility into incidents and service performance, helping teams make faster decisions. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? SymphonyAI IT Service Management is very effective for automation and ticket handling, but improvements in integration options, customization flexibility, and advanced reporting features would make the platform even more powerful for enterprise IT teams. Review collected by and hosted on G2.com. Recommendations to others considering SymphonyAI IT Service Management: Easy to understand tool please go for it. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? we are taking corrective action to incidents and service request faster and tool ensure optimal SLA fulfillment Review collected by and hosted on G2.com. Show More Rating Updated (3/11/2026) Validated ReviewerSource: Seller invite See what 66 reviewers think of SymphonyAI IT Service Management 4.6 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/symphonyai-it-service-management/reviews)