![Deepak M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepak M.")
DM

Deepak M.

Project Lead

Mid-Market (51-1000 emp.)

4/2/2025

"Good ITSM Tool to manage incident and SRs"

4.5/5

What do you like best about SymphonyAI IT Service Management?

small, handy and very good user interface Review collected by and hosted on G2.com.

What do you dislike about SymphonyAI IT Service Management?

in issue description need features to add screenshots, capturing effort estimation, approval mechanism etc are missing. Additionally its user based subscription is challenging for mid / large organizations Review collected by and hosted on G2.com.

What problems is SymphonyAI IT Service Management solving and how is that benefiting you?

we are using it for our service desk. Smooth and AI integrated. User mail to MyIT and a ticket is auto logged Review collected by and hosted on G2.com.

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See what 66 reviewers think of SymphonyAI IT Service Management

4.6 out of 5 · Verified reviews from real users

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