ClearTouch Operator
ClearTouch is a pioneering provider of a cloud-based call center platform for enterprises, contact centers, BPOs and financial services companies in India. A subsidiary of TCN, Inc., a global contact center technology provider, ClearTouch introduced the first cloud-based contact center platform in India in 2016. ClearTouch combines a deep understanding of the needs of call centers with a unique approach to pricing -- no contracts, monthly minimums or maintenance fees -- that supports rapid scaling and instant flexibility to changing business needs. ClearTouch’s contact center platform features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility.Trusted by companies of all sizes in the healthcare, insurance, financial services, banking and BPO industries.
Average Rating: 4.5/5.0
Total Reviews: 9
How Do G2 Users Rate ClearTouch Operator?
- Language: 7.9/10 (Category avg: 8.7/10)
- Ticket Resolution: 8.3/10 (Category avg: 8.7/10)
- Ease of Use: 9.3/10 (Category avg: 9.1/10)
- What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)
Who Is the Company Behind ClearTouch Operator?
- Seller: Cleartouch
- Year Founded: 2016
- HQ Location: Chennai, IN
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LinkedIn® Page: www.linkedin.com
51 employees on LinkedIn®
Who Uses This Product?
- Company Size: 56% Medium, 44% Large
What Do G2 Reviewers Say About ClearTouch Operator?
AI-generated summary from verified user reviews
Pros
- Users praise the ease of use of ClearTouch Operator, highlighting its simple and convenient platform for all needs.
- Users value the exceptional features of ClearTouch Operator, especially its seamless integration and adaptability for call centers.
- Users value the rich analytics provided by ClearTouch Operator, enhancing monitoring and reporting capabilities for supervisors.
- Users value the effective DIDs and smooth API integration of ClearTouch Operator, enhancing contactability and call routing.
- Users value the call recording feature for its convenience in monitoring agent performance and enhancing operational efficiency.
Cons
- Users face significant integration issues with ClearTouch Operator, as slow API responses complicate new requirements.
- Users face long delays in response times for new requirements due to complex and inefficient API integrations.
- Users find the long wait times for responses on new requirements frustrating and time-consuming for ClearTouch Operator.
- Users often face technical issues with ClearTouch Operator, particularly due to slow responses and inefficient API complexities.
What Are Recent G2 Reviews of ClearTouch Operator?
Rating: 5.0/5.0 stars
— Navneet K.
"Real time reporting, Tracking agent performance, Conversions and sales metrics"
Rating: 5.0/5.0 stars
— Jitendra Prasad D.

