Swan AI Reviews & Product Details

What I like best about SWAN is how seamlessly it fits into our daily retail operations. The platform is incredibly easy to use. Our teams were up and running in no time without any steep learning curve. Implementation was smooth, thanks to the Loyalytics team’s hands-on support, and integration with our existing systems (POS, CRM, ecommerce) was straightforward and fast. We now use SWAN daily across multiple teams, from marketing to category managers, and it has truly become a central hub for all our data-driven decisions.

The range of features is impressive, but what stands out is how purposeful everything feels. Whether it's churn prediction, customer segmentation, or campaign optimization, every capability solves a real problem. And if we ever need help, the customer support has been outstanding - responsive, knowledgeable, and proactive. Overall, SWAN delivers not just intelligence, but clarity and actionability, which is exactly what modern retail needs. Review collected by and hosted on G2.com.

While our overall experience with SWAN has been very positive, one area with room for improvement is dashboard customization. The existing templates cover most use cases well, but in a few cases we wished for a bit more flexibility to tailor views exactly to our internal workflows or team preferences.

Still, it's clear that the team behind SWAN is actively listening and iterating. We've already seen meaningful improvements in recent updates, which gives us confidence that any current gaps will be resolved as the product matures. Review collected by and hosted on G2.com.

What I like most about Swan AI is how seamlessly it fits into our daily retail operations. The platform goes beyond just showing us data. It gives us clear, actionable guidance on what to do next. The segmentation capabilities are detailed and accurate, the personalization tools are easy to use, and the recommendations reflect real-time customer behavior.

Even with its broad feature set, the platform is intuitive and requires minimal effort to navigate. Our teams use it frequently across marketing, loyalty, and analytics. Implementation was smooth, and integration with our existing systems was handled efficiently. The support team has also been incredibly responsive, helping us get the most out of the platform from day one. Swan AI has become an essential part of how we make faster, smarter decisions across the customer journey. Review collected by and hosted on G2.com.

The flexibility Swan AI provides is a major plus, but customizing it to match our internal workflows required some upfront effort. We eventually got it exactly where we needed it, but a few more ready-made templates or vertical-specific presets would have made that process even faster. Review collected by and hosted on G2.com.

Loyalytics has been an excellent partner in helping us better understand and engage our customers. Their strength lies in turning complex data into clear, actionable insights that have had a direct impact on our loyalty strategy and retention efforts.

The team brings deep expertise in AI and machine learning, but more importantly, they know how to apply it in a way that drives real business results. Their tools are intuitive, their support is responsive, and their recommendations are always grounded in data.

Since partnering with Loyalytics, we’ve made smarter decisions around promotions, segmentation, and overall customer experience. Implementation was extremely easy and quite fast. Review collected by and hosted on G2.com.

We do not any dislikes. The team was able to adapt easily to using Swan. Swan is very logical in the approach and easy to follow each step for the end users. Review collected by and hosted on G2.com.

Swan AI offers a rich set of features, which means there is an initial learning curve when first adopting the platform. It can take some time to explore the full range of capabilities and understand how to get the most value from each module. However, once our team became familiar with the system, daily usage became easy and intuitive.

The onboarding process was well-organized, and the support team played a key role in helping us get up to speed quickly. While the platform is now part of our regular workflow, having more in-app tutorials or guided walkthroughs could help new users onboard even faster. Integration with our systems was smooth, and the overall setup was completed quicker than we expected. Review collected by and hosted on G2.com.

Swan AI offers a wide range of powerful features, which naturally comes with a bit of a learning curve at the beginning. It takes some time to fully understand the platform's depth. That said, once we got familiar with the tools, usage became smooth and intuitive. The onboarding support helped shorten that ramp-up time significantly. Review collected by and hosted on G2.com.

What stands out most about Swan AI is how effortlessly it blends into our existing workflows. Getting started was quick and straightforward, thanks to a smooth onboarding process and a highly supportive customer success team. The platform strikes a great balance — it is intuitive enough for day-to-day use, yet robust enough to handle advanced audience targeting and segmentation. We use it regularly across both our marketing and category teams. Its seamless integration with our loyalty programs, POS data, and campaign tools made adoption practically frictionless. From audience building to performance analytics, the feature set is comprehensive and thoughtfully designed. Review collected by and hosted on G2.com.

One area for improvement would be the ability to further customize dashboards to better align with the unique requirements of different teams. While the platform's core capabilities are solid, having more flexibility here would enhance usability. That said, the Swan AI team has been consistently receptive to feedback and proactive in rolling out meaningful updates. Their focus on ongoing enhancement reassures us of the platform’s long-term potential and reliability. Review collected by and hosted on G2.com.

Swan AI offers intuitive customer segmentation tools making it easy to use. The platform’s streamlined setup process ensures smooth integration of customer data, transaction data and engagement data.

Swan AI is used frequently for running campaigns by our team.

Features like automated customer journeys, promotions engine for retailers, and e-receipt marketing provide a wide range of capabilities for retailers. Campaign creation is effortless, combining multiple channels into a cohesive strategy, making it easy to implement. Proactive issue resolution through real-time journey tracking through customer support. Review collected by and hosted on G2.com.

No comments, as the product meets all expectations and fulfills all requirements. Review collected by and hosted on G2.com.

Swan AI is a disruptive solution unlike any other retail analytics and loyalty management platform available. It offers powerful customer segmentation capabilites, allowing for detailed insights based on demographics, customer behavior, price sensitity. Swan AI can unify online and offline and all customer touch points to allow a retailer or business to understand the full customer journey. The system is extremely easy to use and allows fast creation of marketing campaigns, plus the ability to quickly analyze the results using real time or static data. Swan AI also is very easy to integrate into legacy systems so saves time and cost for quick implementation. Review collected by and hosted on G2.com.

I've had experience with many loyalty and analyics software platforms in Indonesia and USA. I've found Swan AI is the most comprehensive, ease of understanding for marketing automation and strongest support of any platform. Review collected by and hosted on G2.com.

The focus is on keeping the retailer in the centre and building features around it while keeping ease of use in mind. The team is supportive of all requests for multiple features. People use it daily, especially the customer teams. The product integrates with various platforms. The customer support team promptly responds to queries and gives easy-to-implement solutions. Review collected by and hosted on G2.com.

The product has room for improvement in a few areas. Review collected by and hosted on G2.com.

The platform is easy to use and our team could implement it very swifty. The team is super helpful right from setting up the platform to providing ongoing support for using Swan. Our team uses it regularly to run multiple campaigns, send SMS, and other facilities. Review collected by and hosted on G2.com.

The UI can be simplified a bit but overall no complaints. Review collected by and hosted on G2.com.

The dynamic segmentation capabilities, whether based on real-time or static data, coupled with in-depth segment analytics and insights, provide management with a clear view of business-critical metrics. The platform excels in catering specifically to retailers' needs, with features like a dynamic promotions engine, automated customer journeys, and robust reporting. Review collected by and hosted on G2.com.

The platform's extensive features can make onboarding and training time-consuming for teams unfamiliar with similar tools. Review collected by and hosted on G2.com.