--- title: Webeyez Reviews meta_title: 'Webeyez Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 16 reviews by the users' company size, role or industry to find out how Webeyez works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 16 scale: '5' date_modified: '2026-06-24' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Webeyez Reviews **Vendor:** Webeyez **Category:** [E-Commerce Analytics Software](https://www.g2.com/categories/e-commerce-analytics) **Average Rating:** 4.8/5.0 **Total Reviews:** 16 ## About Webeyez Webeyez is the secret weapon that online businesses use to immediately fix leaky funnels and grow revenue. The platform illuminates every step of the onsite consumer journey and uses machine learning to surface and prioritize points of hidden friction – giving revenue leaders a heat-seeking missile to instantly identify issues causing conversion drops and revenue loss. • Identify critical issues hurting online conversions (real time) • Prioritize the items that require immediate attention (based on revenue loss and users affected) • Execute quickly using Webeyez’ data based insights The SaaS platform provides real time reporting and alerts on each event while also measuring the financial impact to online conversions and actual revenue loss ($$). Webeyez provides Session Recordings and full tech details of each event. Webeyez implementation is seamless and results are immediate (single click plugins for Magento, WooCommerce and Google Tag Manager (GTM) and any JavaScript based site). ## Webeyez Pros & Cons **What users like:** - Users love the **ease of use** with Webeyez, effortlessly identifying and optimizing their ecommerce performance. (3 reviews) - Users value the **timely alerts** from Webeyez, enhancing their ability to monitor user behavior effectively. (2 reviews) - Users value the **real-time updates** from Webeyez, enhancing their understanding of user behavior and site performance. (2 reviews) - Users find the **detailed analytics** of Webeyez invaluable for identifying and improving website performance effectively. (1 reviews) - Users praise the **automation capabilities** of Webeyez for efficiently identifying and tracking ecommerce funnel issues. (1 reviews) - Customer Support (1 reviews) - Customer Understanding (1 reviews) - Customization (1 reviews) - Easy Implementation (1 reviews) - Easy Integrations (1 reviews) **What users dislike:** - Users note a **slight learning curve** , finding the platform initially dense but supported by exceptional user assistance. (2 reviews) - Users find the **navigational complexity** of Webeyez overwhelming at times, despite recent improvements in interlinking. (1 reviews) - Users note **data inaccuracy** in session capturing, which affects the reliability of insights from Webeyez. (1 reviews) - Users note issues with **automation in reporting API usage** and **accuracy in session capturing** with Webeyez. (1 reviews) - Users find the **initial difficulty** in navigating Webeyez challenging until they become familiar with the platform. (1 reviews) - High Complexity (1 reviews) - Missing Features (1 reviews) - Navigation Difficulty (1 reviews) - Not Intuitive (1 reviews) - Session Issues (1 reviews) ## Webeyez Reviews ### 1. Essential Tool for Ecom Site Monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Anis T. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Webeyez?** I use Webeyez to monitor the functionality and performance of our e-commerce site, and I find it valuable for gauging various business metrics and KPIs. It gives us deep visibility into the site and provides great segmentation, allowing us to quickly isolate if specific customer groups or web pages are impacting revenue. I appreciate the rapid iteration on the product and the responsive customer success managers. The CEO has been on many calls with us during the setup, which gave us strong confidence in the tool. Webeyez has become our eyes and ears, replacing our reliance on GA after updates made it less effective for us. **What do you dislike about Webeyez?** Initially we had some issues with stability. We had problems loading up some parts of the tool. I think it takes a few rounds of setup to get the tool tuned to exactly how you would need it to be. For example, we had to work together to get the alerts working just right. **What problems is Webeyez solving and how is that benefiting you?** We use Webeyez to monitor the functionality and performance of our ecom site. It gives us deep visibility, provides segmentation to quickly isolate issues impacting revenue, and becomes our eyes and ears for site benchmarking, replacing GA after its update. ### 2. Excellent Ecom Metrics Tracking and Responsive Feature Updates **Rating:** 5.0/5.0 stars **Reviewed by:** Doug W. | Sr. Director of Ecommerce, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Webeyez?** They do a great job of keeping track of our ecom metrics for a number of websites. Very quick response to features we want to add to the platform. **What do you dislike about Webeyez?** Need better instruction on how to use some of the features. But that is my fault for not asking. **What problems is Webeyez solving and how is that benefiting you?** Identifying website errors like 504, 500, 404 alerts, especially when the sites are down for whatever reason. Also, I really like the technology download speed feature. Google Search Console does a 28 day lookback for core web vitals, but Webeyez does real time monitoring. ### 3. Enhanced Ecommerce Tracking & Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Oliver O. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Webeyez?** Want to be able to understand and optimise your user behaviour of your shopify store easily and quickly. Then Webeyez ius the tool for you. Great account management, easy integration, robust tracking & alerts. I find webeyez a great tool for getting to grips with all aspects of our user behaviour any particular issues & the the alerts are incredibly useful in providing piece of mind and realtime monitoring. **What do you dislike about Webeyez?** Tool can be a little dense when you are first using it, can sometimes be a bit difficult to drill down on exactly what you are seeing until you get to grips with their platform. **What problems is Webeyez solving and how is that benefiting you?** Identifying bugs & errors, tracking user behaviour and drilling down into how the user experiences we are creating are resonating with our users ### 4. A great platform for website improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Robert K. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Webeyez?** It is so eay to log in and find areas of the website to improve. The session analytics, goal analytics and revenue dashboards help quantify which areas to work on. The technology reports and session recordings then really let you drill down into the detail. **What do you dislike about Webeyez?** There is so much within Webeyez which can sometimes be a bit daunting and navigating between everything can sometimes be a challenge (although the interlinking in the latest version is a massive improvement). **What problems is Webeyez solving and how is that benefiting you?** Webeyez tells us where there are issues on the website before we would otherwise know about them (and sometimes problems which would otherwise go unreported). Webeyez makes it very easy for us to create an ordered list of things to work on which are going to deliver the most performance impact. ### 5. Great tool for diagnosing bugs **Rating:** 4.5/5.0 stars **Reviewed by:** David C. | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Webeyez?** The most helpful thign about webeyez is their session anyltics. Provides an easy way to segment users and identify bugs or issues they're experiencing. Webeyez also provides real time anyltics with the ability to create notifcations based on certain criteria which is a great way to monitor site health and identify issues quickly. **What do you dislike about Webeyez?** Not the most intutive system, while fairly easy to use does take some getting used to and can have some gotchas that require explanations, on the rare occasion can also be a little buggy and/or fail to show custom reports. **What problems is Webeyez solving and how is that benefiting you?** Webeyez is helping to solve bugs and detect issues. Provide reports on sales and failures. Recent new feature has also help us relieve pain points. ### 6. Web Eyez gives me the insight& metrics my site needs! **Rating:** 5.0/5.0 stars **Reviewed by:** Rob C. | E-Commere Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Webeyez?** I really enjoy the different metrics that Web Eyez provides. It gives me so much value and understanding knowing what my customers are doing and how they journey through my online store. **What do you dislike about Webeyez?** It was a learning curve in the beginning, but that is because they have so much to provide I think. It is our jobs as users to work through the different metrics and the features (obviously, web eyez provides amazing support and assistance to you). Once you hurdle the learning obstacles, you then begin to jump around the dashboard by yourself to better understand different reports, analytics and sessions. **What problems is Webeyez solving and how is that benefiting you?** Provides insight into failed discount codes, customer shopping behavior with recordings, site errors such as 404 & 503. Moreover, it displays where your are losing revenue and why you are losing that revenue. This gives you more insight into where and how your store is vulnerable. ### 7. Good Insights, Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** Emily G. | Director of Media & Analytics (Marketing), Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Webeyez?** Great platform with user-friendly ways to identify issues in the ecommerce funnel. You can also set up custom events and tracking. **What do you dislike about Webeyez?** There's a slight learning curve, but the user support is exceptional. **What problems is Webeyez solving and how is that benefiting you?** Webeyez helps us identify site experience issues in order of priority. ### 8. A great analytics platform, with competitive features and pricing! **Rating:** 5.0/5.0 stars **Reviewed by:** Wes U. | Senior Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Webeyez?** - excellent, friendly support staff that assisted us with delivering on a well tailored implementation - provides timely alerts about page responsivenss and up-time/down-time **What do you dislike about Webeyez?** Not much to dislike, maybe the lack of automation in reporting API usage, and slightly less accurate session capturing. **What problems is Webeyez solving and how is that benefiting you?** Webeyez helped us identify and report on user experience issues, bugs and reliability issues with our sign up applications which helped us improve our conversion rates. ### 9. Webeyez is foundational to any ecom tech stack and you are losing $ without it. **Rating:** 5.0/5.0 stars **Reviewed by:** Dan G. | Director of eCommerce, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2022 **What do you like best about Webeyez?** Webeyez allows me, an ecom business unit owner, to identify failures on the site and hold my dev team accountable for fixing them. I dont need a team of analysts, a datawarehouse, sql queries, dev time, **What do you dislike about Webeyez?** The product is still early in its lifecycle, so there are opportunities for further enhancements to make workflows a bit smoother or faster. However, the product delivers on its core functionality incredibly well. **What problems is Webeyez solving and how is that benefiting you?** The value chain of Webeyez 1. Identify: immediately spot technical issues throughout the onsite user journey through the surfacing of technical failures around ecommerce goals. 2. Prioritize: Sort issues based on their impact on revenue as determined by dollar impact scoring via platform analytics and historical performance. 3. Track: Determine if the development fix implemented was correct and actually solved the problem or the issue persists. Extra: Provide peace of mind that the foundations of your eCommerce platform are working without error ### 10. Revolutionized out website management **Rating:** 5.0/5.0 stars **Reviewed by:** Joe C. | Head of Digital Business Solutions - North and Western Europe Area, Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2022 **What do you like best about Webeyez?** Ease of Deployment and linked consumer & tech behaviour with revenue impact. its goals are spot on and recordings are always helpful when it come to pinpointing the issues. **What do you dislike about Webeyez?** Majority of the features are spot on. Its goals, recordings as well as business dashboards are the most used. In comparison, the tech portion is least used at the moment as support team has another tool in Dynatrace. Least use here doesn't mean its not good though **What problems is Webeyez solving and how is that benefiting you?** Webeyez has changed how BAT is running our eCommerce. From being reactive to very proactive. By using Webeyez, we can be one step ahead of any potential issues as well as having the insights of our consumers in order to enrich our product roadmap ### 11. Fantastic value and high ROI from Webeyez **Rating:** 5.0/5.0 stars **Reviewed by:** Michael C. | Vice President Of Product Management, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Webeyez?** Our teams use Webeyez on a daily/ weekly basis; data is accurate alerts are reliable. Webeyez gives us the tools and insights necessary to instantly deep dive and solve issues. I highly recommend this tool. “Knowing that Webeyez is monitoring and alerting on site’s performance 24/7 allows me to sleep easy at night.” **What do you dislike about Webeyez?** UI needs a polish, it was improved lately but still need few touches **What problems is Webeyez solving and how is that benefiting you?** How do I know if my website is performing well? I need something to monitor is constantly ### 12. Ease of use and great results **Rating:** 5.0/5.0 stars **Reviewed by:** Julia S. | QA Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2022 **What do you like best about Webeyez?** Ease of use Interface Performance improvement gained with it **What do you dislike about Webeyez?** Compared to other similiar offerings I get what I need and therfore dont have much to not like **What problems is Webeyez solving and how is that benefiting you?** We get to see in realtime the performance and availability of our product and therfore are able to reach high performance on all of our KPIs ### 13. Very helpfull obtaining a better conversion rate **Rating:** 4.0/5.0 stars **Reviewed by:** Teun d. | Customer Experience specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2022 **What do you like best about Webeyez?** The Busineness - Lost revenue dashboard. **What do you dislike about Webeyez?** I actually do not dislike anything. The dashboard is very accessible and helpful **What problems is Webeyez solving and how is that benefiting you?** If there are errors in our online funnels, Webeyez is helping to discover them. So we can improve our conversion rate ### 14. Optimizing the customer journey **Rating:** 5.0/5.0 stars **Reviewed by:** Amitai S. | VP eCommerce, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Webeyez?** We decided to partner with Webeyez as they have enabled us to improve our conversion rate by offering key insights into bottle necks across our customer journey. Highly recommended. They will revolutionize the way you prioritize website improvements to increase your conversion rate and revenue. **What do you dislike about Webeyez?** Nothing at all. Deployment was very fast and easy, and the insights are clear and actionable. **What problems is Webeyez solving and how is that benefiting you?** The benefits are solving our customer's problems while shopping at our online store... this has been a huge benefit for us as we have been able to lift our conversion rate and find key areas in our funnel that enabled us to increase our sales. ### 15. Amazing out of box results with immediate ROI. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2020 **What do you like best about Webeyez?** The fact that i didn't need to tag or set up anything. Immediately was able to visualize where users are struggling to complete their online purchase with errors such as ad to cart failures, log in issues, payment fallouts, excessive load time, out of stock etc. Each of these failures have been grouped measured and enables my tech team to immediately amend. The real time alerts help me detect instability dunning peak traffic time. In addition the service from the the Webeyez team was outstanding. **What do you dislike about Webeyez?** The tech reports are some times a bit too deep for me, but my tech team loves all the great data. **What problems is Webeyez solving and how is that benefiting you?** We deployed Webeyez to learn how to improve customer’s user experience from the site. The Session Recording and Conversion Tracking were eye openers… we were missing many sales opportunities due to site errors and small fixes in the UX. Webeyez identified the alerted us of issues in real time and showed us how to make the fix. Results were fast! Highly recommended. ### 16. Really helped our Marketing and Sales Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Mike E. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2020 **What do you like best about Webeyez?** It identifies technical issues which has an impact on our revenue **What do you dislike about Webeyez?** No dislikes to focused on the upside of the product! **What problems is Webeyez solving and how is that benefiting you?** Solving the issues of losing revenue from technical issues we did not know about ## Webeyez Discussions - [What is Webeyez used for?](https://www.g2.com/discussions/what-is-webeyez-used-for) - [View Webeyez pricing details and edition comparison](https://www.g2.com/products/webeyez/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-26+15%3A56%3A58+-0500&secure%5Bsession_id%5D=725c947d-0b0e-483a-9473-3e93638416c7&secure%5Btoken%5D=c275fa3f66df6e81e7deb103d69fefaeb458141b2b0b1a61760cf9f48dfd1899&format=llm_user) ## Webeyez Integrations - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) ## Webeyez Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Analytics** - Reports - Dashboard - Web Analytics - Campaign Tracking - Customer Demographics - Predictive Analytics **Experience** - Real-Time Monitoring - Session Replay - Behavioral Analysis **Platform Basics** - Dynamic Segmentation - Journey Optimization **Agentic AI - Heatmap Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Agentic AI - Digital Experience Monitoring (DEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Reporting** - Real-Time Reporting - Trending - Retroactive Reporting - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Analysis** - Conversion Opportunities - Side-By-Side Analysis - Mobile Device Analysis - Data Quantification - Webpage Element Analysis **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **Administration** - Data Storage - A/B Testing - Integrations **Management** - Content Management - Alerts - Budget Analysis **Platform Data** - Journey Reporting - Trends Reporting - Dashboards - Advanced Data Filtering **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Other** - User Data - Site Search Reporting - Load Time Monitoring - Campaign Tracking - E-Commerce - Promotional Messages - Administration Alerts **Reporting** - Heat Maps - Session Replays - Monitoring - Data Segmentation **Visitor Information** - User Identification - Search Box **Performance** - Uptime Monitoring - Performance Monitoring - Issue Tracking - Resource Monitoring **Platform Additional Functionality** - Journey Mapping - Integrations - Automated Alerts **Generative AI** - AI Text Generation **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Customer Journey Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Agentic AI - E-Commerce Analytics** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Webeyez Alternatives - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews) - [Contentsquare](https://www.g2.com/products/contentsquare/reviews) - 4.6/5.0 (626 reviews) - [Mouseflow](https://www.g2.com/products/mouseflow/reviews) - 4.6/5.0 (688 reviews)