Webeyez Reviews & Product Details

I use Webeyez to monitor the functionality and performance of our e-commerce site, and I find it valuable for gauging various business metrics and KPIs. It gives us deep visibility into the site and provides great segmentation, allowing us to quickly isolate if specific customer groups or web pages are impacting revenue. I appreciate the rapid iteration on the product and the responsive customer success managers. The CEO has been on many calls with us during the setup, which gave us strong confidence in the tool. Webeyez has become our eyes and ears, replacing our reliance on GA after updates made it less effective for us. Review collected by and hosted on G2.com.

Initially we had some issues with stability. We had problems loading up some parts of the tool. I think it takes a few rounds of setup to get the tool tuned to exactly how you would need it to be. For example, we had to work together to get the alerts working just right. Review collected by and hosted on G2.com.

They do a great job of keeping track of our ecom metrics for a number of websites. Very quick response to features we want to add to the platform. Review collected by and hosted on G2.com.

Need better instruction on how to use some of the features. But that is my fault for not asking. Review collected by and hosted on G2.com.

Want to be able to understand and optimise your user behaviour of your shopify store easily and quickly. Then Webeyez ius the tool for you. Great account management, easy integration, robust tracking & alerts.

I find webeyez a great tool for getting to grips with all aspects of our user behaviour any particular issues & the the alerts are incredibly useful in providing piece of mind and realtime monitoring. Review collected by and hosted on G2.com.

Tool can be a little dense when you are first using it, can sometimes be a bit difficult to drill down on exactly what you are seeing until you get to grips with their platform. Review collected by and hosted on G2.com.

It is so eay to log in and find areas of the website to improve. The session analytics, goal analytics and revenue dashboards help quantify which areas to work on. The technology reports and session recordings then really let you drill down into the detail. Review collected by and hosted on G2.com.

There is so much within Webeyez which can sometimes be a bit daunting and navigating between everything can sometimes be a challenge (although the interlinking in the latest version is a massive improvement). Review collected by and hosted on G2.com.

The most helpful thign about webeyez is their session anyltics. Provides an easy way to segment users and identify bugs or issues they're experiencing. Webeyez also provides real time anyltics with the ability to create notifcations based on certain criteria which is a great way to monitor site health and identify issues quickly. Review collected by and hosted on G2.com.

Not the most intutive system, while fairly easy to use does take some getting used to and can have some gotchas that require explanations, on the rare occasion can also be a little buggy and/or fail to show custom reports. Review collected by and hosted on G2.com.

I really enjoy the different metrics that Web Eyez provides. It gives me so much value and understanding knowing what my customers are doing and how they journey through my online store. Review collected by and hosted on G2.com.

It was a learning curve in the beginning, but that is because they have so much to provide I think. It is our jobs as users to work through the different metrics and the features (obviously, web eyez provides amazing support and assistance to you). Once you hurdle the learning obstacles, you then begin to jump around the dashboard by yourself to better understand different reports, analytics and sessions. Review collected by and hosted on G2.com.

Great platform with user-friendly ways to identify issues in the ecommerce funnel. You can also set up custom events and tracking. Review collected by and hosted on G2.com.

There's a slight learning curve, but the user support is exceptional. Review collected by and hosted on G2.com.

- excellent, friendly support staff that assisted us with delivering on a well tailored implementation

- provides timely alerts about page responsivenss and up-time/down-time Review collected by and hosted on G2.com.

Not much to dislike, maybe the lack of automation in reporting API usage, and slightly less accurate session capturing. Review collected by and hosted on G2.com.

Webeyez allows me, an ecom business unit owner, to identify failures on the site and hold my dev team accountable for fixing them. I dont need a team of analysts, a datawarehouse, sql queries, dev time, Review collected by and hosted on G2.com.

The product is still early in its lifecycle, so there are opportunities for further enhancements to make workflows a bit smoother or faster. However, the product delivers on its core functionality incredibly well. Review collected by and hosted on G2.com.

Ease of Deployment and linked consumer & tech behaviour with revenue impact. its goals are spot on and recordings are always helpful when it come to pinpointing the issues. Review collected by and hosted on G2.com.

Majority of the features are spot on. Its goals, recordings as well as business dashboards are the most used. In comparison, the tech portion is least used at the moment as support team has another tool in Dynatrace.

Least use here doesn't mean its not good though Review collected by and hosted on G2.com.