Best CRM Software - Page 9
Customer relationship management (CRM) software is a digital tool designed for businesses to efficiently organize, monitor, and maintain data about their existing and prospective customers. The best CRM software centralizes data from various lead generation, traffic, campaign, and acquisition sources and creates records and profiles. The software has a repository of a complete customer database, which stakeholders use to manage long-term customer contracts and relationships.
CRM software enhances customer experience by streamlining customer support, email marketing, sales outreach, and sales cycles.
CRM software can be integrated with call center infrastructure platforms, digital marketing services, ERP systems, e-commerce platforms, marketing automation software, and CPQ software to reduce the risk of data silos and give real-time updates on the customer journey. Customer journey and funnel are categorized into different sub-processes in the CRM software where sales and marketing can access the data, build communication, and drive them forward to final deals.
There are many different types of CRM software provide a collection of integrated customer-related functions or all-in-one functionality, such as marketing automation, help desk, e-commerce tools, ERP, project or website management, to replace the need for additional solutions and better serve small and mid-market businesses. Standalone CRM solutions, however, focus primarily on sales-related functions such as contact, account, and pipeline management and do not offer extensive marketing help.
The software also has help desk escalation, email automation, sales dispositions, automation workflows, and lead scoring and calling histories to help sales teams navigate to the current lead progress and establish contextual communication.
To qualify for inclusion in the CRM category, a product must:
Featured CRM Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- User Satisfaction
- Seller Details
ConvergeHub is the all-in-one CRM built to accelerate revenue from pipeline to paycheck. Designed for businesses of all sizes—from small startups to enterprise-grade organizations—it unifies Sales,
- Marketing and Advertising
- 97% Small-Business
1,832 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
SalezShark is the next generation platform that fuels sales and marketing efforts of businesses. Its ‘Relationship Cloud’ makes it stand apart from the crowded traditional CRM market that just offers
- Information Technology and Services
- 44% Mid-Market
- 38% Small-Business
1,477 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Spiro is an AI-powered CRM designed specifically for manufacturers and distributors. The Spiro platform highlights the customers that need attention or present growth opportunities, and proactively re
- Information Technology and Services
- Construction
- 53% Small-Business
- 45% Mid-Market
15,215 Twitter followers
- Overview
- User Satisfaction
- Seller Details
1Channel is a comprehensive platform designed to empower businesses with next-gen automation across sales, distribution, and customer engagement. Trusted by companies in 40+ countries, we deliver meas
- Marketing and Advertising
- Retail
- 61% Mid-Market
- 23% Enterprise
9 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
How would it feel to have an all-in-one solution that gave you access to your entire business with one login? A tool that combines all inventory, customers, leads, emails, tasks and orders between yo
- Owner
- Marketing and Advertising
- 80% Small-Business
- 6% Enterprise
672 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Orgzit provides the power of enterprise CRM with the flexibility of Excel. Orgzit is an all-in-one sales system for manufacturer reps and distributors. It helps streamline Sales, Quotation, Service,
- Financial Services
- Logistics and Supply Chain
- 57% Mid-Market
- 32% Small-Business
224 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Ricochet360 is the All-in-One Auto Dialer, CRM/Lead Management, and Marketing Automation Platform designed for both inbound & outbound agents looking for a competitive advantage by enabling them t
- 56% Mid-Market
- 38% Small-Business
526 Twitter followers
- Overview
- User Satisfaction
- Seller Details
20NINE is the super app for small businesses. 20NINE includes modules for clients, sales, prospecting, communication, document management, e-signing, recruitment, CV/consultant management! 20NINE als
- Information Technology and Services
- 68% Small-Business
- 21% Mid-Market
947 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Workbooks is the 'No-BS' CRM: rated #1 CRM for midmarket firms by TechRadar in 2025, Workbooks combines its software platform with outstanding consultancy, implementation and support. Workbooks joi
- Managing Director
- Director
- Information Technology and Services
- Computer Software
- 60% Small-Business
- 33% Mid-Market
2,790 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Breakcold is an AI-Native CRM for SMBs that automatically moves leads through your pipeline and creates tasks with AI Agents so you can focus on closing more deals.
- Founder
- CEO
- Marketing and Advertising
- Consulting
- 99% Small-Business
- 1% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Clientjoy is an All in One CRM helping 13000 Agencies & Freelancers across 90 Countries to manage their Sales Pipeline, Contracts, Proposals/Quotes/Estimates, Clients, Payments, Invoices, Mailbox,
- Marketing and Advertising
- Information Technology and Services
- 84% Small-Business
- 4% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Progress Podio is a flexible, custom collaboration database that enables you to accelerate and simplify your work. An all-in-one solution to accelerate productivity, digitize essential processes, stre
- Owner
- Project Manager
- Real Estate
- Information Technology and Services
- 61% Small-Business
- 28% Mid-Market
48,941 Twitter followers
- Overview
- User Satisfaction
- Seller Details
WORKetc was created as a tool to help every team across your business communicate and collaborate more efficiently. From sales leads, project management, billing, CRM and more, WORKetc can adjust to
- Information Technology and Services
- Computer Software
- 79% Small-Business
- 8% Mid-Market
20,238 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Cetec ERP is a highly practical web-based ERP platform built for small and mid-market manufacturing companies. It is designed to help SMB manufacturers efficiently manage all aspects of their manufact
- Manufacturing
- Electrical/Electronic Manufacturing
- 55% Small-Business
- 40% Mid-Market
111 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
1CRM enables businesses to create long-lasting customer relationships and experiences with the most intuitive, customizable and cost-effective customer relationship management (CRM) solution on the ma
- Outsourcing/Offshoring
- Marketing and Advertising
- 48% Small-Business
- 45% Mid-Market
1,935 Twitter followers
