Best CRM Software - Page 9
Customer relationship management (CRM) software is a digital tool designed for businesses to efficiently organize, monitor, and maintain data about their existing and prospective customers. The best CRM software centralizes data from various lead generation, traffic, campaign, and acquisition sources and creates records and profiles. The software has a repository of a complete customer database, which stakeholders use to manage long-term customer contracts and relationships.
CRM software enhances customer experience by streamlining customer support, email marketing, sales outreach, and sales cycles.
CRM software can be integrated with call center infrastructure platforms, digital marketing services, ERP systems, e-commerce platforms, marketing automation software, and CPQ software to reduce the risk of data silos and give real-time updates on the customer journey. Customer journey and funnel are categorized into different sub-processes in the CRM software where sales and marketing can access the data, build communication, and drive them forward to final deals.
There are many different types of CRM software provide a collection of integrated customer-related functions or all-in-one functionality, such as marketing automation, help desk, e-commerce tools, ERP, project or website management, to replace the need for additional solutions and better serve small and mid-market businesses. Standalone CRM solutions, however, focus primarily on sales-related functions such as contact, account, and pipeline management and do not offer extensive marketing help.
The software also has help desk escalation, email automation, sales dispositions, automation workflows, and lead scoring and calling histories to help sales teams navigate to the current lead progress and establish contextual communication.
To qualify for inclusion in the CRM category, a product must:
Featured CRM Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- User Satisfaction
- Seller Details
ConvergeHub is the all-in-one CRM built to accelerate revenue from pipeline to paycheck. Designed for businesses of all sizes—from small startups to enterprise-grade organizations—it unifies Sales,
- Marketing and Advertising
- 97% Small-Business
1,826 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Sales Desk is a cost effective and easy to use sales automation software that helps businesses manage their sales team, increase their productivity, generate more leads and build customer relationship
- Marketing and Advertising
- 41% Mid-Market
- 37% Small-Business
3 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Designated as India’s Most Promising CRM, edge CRM is a customer relationship management platform conceived, instigated, and perfected by salespeople for the salespeople. edge CRM is a completely cust
- Information Technology and Services
- 48% Small-Business
- 37% Mid-Market
107 Twitter followers
- Overview
- User Satisfaction
- Seller Details
You won’t win if your teams aren’t using your tools. VipeCloud’s Customer Acquisition Solution is actually used and enjoyed by teams growing their businesses. ► We auto-capture data where possible, m
- Marketing and Advertising
- Staffing and Recruiting
- 97% Small-Business
- 3% Mid-Market
228 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Cetec ERP is a highly practical web-based ERP platform built for small and mid-market manufacturing companies. It is designed to help SMB manufacturers efficiently manage all aspects of their manufact
- Manufacturing
- Electrical/Electronic Manufacturing
- 55% Small-Business
- 40% Mid-Market
112 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Our all-in-one sales and marketing platform combines email marketing, CRM, and marketing automation to turn emails into conversations, website visitors into handshakes, and customers into raving fans.
- Owner
- President
- Marketing and Advertising
- Computer Software
- 80% Small-Business
- 16% Mid-Market
17,312 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
OroCommerce is a B2B eCommerce platform purpose-built to meet the complex needs of manufacturers and distributors. It unifies eCommerce, CRM, CPQ, CMS, DAM, and Marketplace capabilities into a single,
- Information Technology and Services
- 46% Mid-Market
- 46% Small-Business
2,815 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Ricochet360 is the All-in-One Auto Dialer, CRM/Lead Management, and Marketing Automation Platform designed for both inbound & outbound agents looking for a competitive advantage by enabling them t
- 50% Mid-Market
- 39% Small-Business
524 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Progress Podio is a flexible, custom collaboration database that enables you to accelerate and simplify your work. An all-in-one solution to accelerate productivity, digitize essential processes, stre
- Owner
- Project Manager
- Real Estate
- Information Technology and Services
- 61% Small-Business
- 28% Mid-Market
48,900 Twitter followers
- Overview
- User Satisfaction
- Seller Details
20NINE is the super app for small businesses. 20NINE includes modules for clients, sales, prospecting, communication, document management, e-signing, recruitment, CV/consultant management! 20NINE als
- Information Technology and Services
- 68% Small-Business
- 21% Mid-Market
943 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
How would it feel to have an all-in-one solution that gave you access to your entire business with one login? A tool that combines all inventory, customers, leads, emails, tasks and orders between yo
- Owner
- Marketing and Advertising
- 79% Small-Business
- 6% Enterprise
673 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Spiro is an AI-powered CRM designed specifically for manufacturers and distributors. The Spiro platform highlights the customers that need attention or present growth opportunities, and proactively re
- Information Technology and Services
- Construction
- 53% Small-Business
- 44% Mid-Market
15,191 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
vcita: All-in-one business management solution designed to help busy business owners stay organized and deliver exceptional client experiences. vcita is a comprehensive business management software
- Alternative Medicine
- Accounting
- 88% Small-Business
- 10% Mid-Market
1,749 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Clientjoy is an All in One CRM helping 13000 Agencies & Freelancers across 90 Countries to manage their Sales Pipeline, Contracts, Proposals/Quotes/Estimates, Clients, Payments, Invoices, Mailbox,
- Marketing and Advertising
- Information Technology and Services
- 84% Small-Business
- 4% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Leadscore is an affordable CRM platform offering sales & marketing automation solutions designed for small companies.
- 45% Small-Business
- 36% Mid-Market
223 Twitter followers
